26 to 50 of 284 Incident Management Jobs in London

add to the event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with … for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations … different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it More ❯

add to the event catalog for the relevant product or application. Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring. Perform incident response and root cause analysis for critical system failures. Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs). Collaborate with … for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations … different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it More ❯

for utilization on scorecards and related to governance reporting across the cybersecurity space related to Data Loss Prevention (DLP), Key/Cert/Encryption Management (KCEM), Software Development Lifecycle (SDLC), Cloud Security (CS), Cyber Incident Management (CIM), and Threat and Vulnerability Management (TVM) within the State … Street environment. This role requires an individual with deep knowledge of CIM and TVM, including cyber incident detection, assessment, response, and recovery, Patch Management, and infrastructure penetration testing within a corporate environment. What you will be responsible for As a Reporting and Analytics Analyst you will: Produce regular … governance related to encryption and data loss prevention, or related functions demonstrated through work, military, or education Experience using ticket tracking tools for change management, tracking, and reporting demonstrated through work, military, or education Strong background in cybersecurity, cybersecurity governance, including DLP, KCEM, SDLC, CS, CIM, and TVM Why More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major incidents are resolved in More ❯

and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management & IT Recovery (ITSCM & ITR). These … key action plans. Maintain the DOR Testing Framework, manage attestation results, and ensure testing procedures are documented and approved according to the ICT Risk Management Framework and in coordination with the Risk function. Work closely with testing owners across Security and Global Technology (IT), and AXA Group to align … and report overall DORT effectiveness to the ICT Risk Management Framework. Ensures that testing owners maintain and annually refresh the respective testing standards included in the DORT Framework. Review and analyse data from a maintained Dashboard, sample test reports, and additional evidence provided by testing owners to ensure the More ❯

IT security incidents and threats. This role demands a proactive individual with a strong technical background and problem-solving mindset. Key Responsibilities: Network Infrastructure Management: Must have experience in Cisco Meraki. Manage and maintain the wireless infrastructure, including wireless controllers and Access Points (APs). Oversee internet connectivity through … load balancing. Monitor and troubleshoot network performance, ensuring minimal downtime. Maintain and document network configurations, including IP addressing and VLAN setups. Firewall and Security Management: Must have experience in Sophos Firewall. Configure, manage, and update firewall policies to ensure network security. Handle VPN setups and user access management. Regularly … update and monitor firewall firmware to safeguard against vulnerabilities. Endpoint Security and Antivirus Management: Must have experience in Bitdefender or similar. Manage antivirus server installations and ensure deployment of agents across all endpoints. Enforce endpoint security policies, including USB port restrictions and system-level password management. Implement and oversee More ❯

companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise … in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders. The Role Monitor clusters using … processes. Perform initial investigation and diagnosis of problems, escalating complex issues to support. Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system. Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication. Conduct routine More ❯

for a job. Data Center Facilities Manager -West London , Data Centre Engineering Operations View more categories View less categories Sector Engineering ,Operations and Facilities Management ,Technology Role Manager Contract Type Permanent Hours Full Time DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global … and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. More ❯

Banking System. You will oversee their deployment, development, enhancements and production operations. You should have extensive experience and skills in Software Engineering, DevOps, project management, incident management, team management and stakeholder management. Additionally, you should have expertise in: Multi-threaded Java backend development API and SQL More ❯

to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements , and cloud security management , ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work … secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards . Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to … security alerts across Infosec, servers, firewalls, and applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols More ❯

to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements , and cloud security management , ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work … secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards . Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to … security alerts across Infosec, servers, firewalls, and applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … Power BI, and Dynamics 365, to deliver robust and innovative business applications. Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications. Extensive experience in setting up and managing CI/CD pipelines for Power Platform More ❯

Developer - London Hybrid - 60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … Power BI, and Dynamics 365, to deliver robust and innovative business applications. Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications. Extensive experience in setting up and managing CI/CD pipelines for Power Platform More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … Power BI, and Dynamics 365, to deliver robust and innovative business applications. Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications. Extensive experience in setting up and managing CI/CD pipelines for Power Platform More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … Power BI, and Dynamics 365, to deliver robust and innovative business applications. Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications. Extensive experience in setting up and managing CI/CD pipelines for Power Platform More ❯

The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies … policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and … depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry. Vendor relationship management including oversight for all offshore managed service. Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening More ❯

CI/CD, and automation while guiding the Cloud Infrastructure & DevOps teams. The ideal candidate brings extensive knowledge in cloud infrastructure, DevOps, and project management, as well as a proven ability to manage and mentor high-performing teams. Key Responsibilities DevOps Strategy : Define and implement a cohesive DevOps vision … and ensure compliance with security standards. Collaboration : Work closely with software engineering, QA, and product teams to streamline workflows and enhance software quality. Cost Management : Optimize cloud costs and work with finance to manage budgets. Incident Management : Ensure effective monitoring, incident management, and root cause More ❯

of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and … to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within … optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident More ❯

operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs … maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage … to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. More ❯

operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs … maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage … to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. More ❯

Drive the creation and refinement of security monitoring rules, techniques and processes. Proactively hunt for evidence of threats or compromise using all available tools. Incident Management Investigate and resolve escalated security incidents both independently and by leading a team of SOC colleagues. Ensure the defined playbooks are followed … correctly, and accurate logs are made of all actions during incident response. Support and mentor colleagues with best-practice incident management techniques and behaviours. Perform root cause analysis, recommend process improvements, and write final post-incident reports. Project Delivery Take part in the team's project … delivery initiative, rotating between the following roles on a 1-3 monthly schedule: Vulnerability Management - maintain regular scans, interpret results, identify asset owners, track remediation activities and report on the agreed SLAs. Security Controls Administration - maintain availability and functionality of all security controls; implement new and advanced features where More ❯

The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and … Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order … influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and More ❯

Service Desk regarding InfoSec-related work items. Taking ownership of technical issues by capturing all relevant information and recording the detail in the Service management system. Investigating and resolving second-line issues. Fulfilling requests by actioning and completing user access requests. Advancing more technical issues to the appropriate support … teams. Managing the handling of critical issues related to priority incidents within the incident management process. Handling Major Incident Management notifications and communication to the appropriate technical teams and business areas to investigate and resolve reported issues. Participating in the on-call rota for out-of … questions. Install, configure, and troubleshoot hardware and software on end-user devices. Strong capability to detail processes and compartmentalize issues. Experience in user access management and responsibilities. Ability to work under pressure and take ownership of tasks and customer issues. Active Directory, Office 365 Admin Centres, and G-Suite More ❯

a professional and proactive desktop support service to our business to business (B2B) customers and our own busy office environments including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management. This includes the London office and remote support to … user accounts using Active Directory for the internal Windows network, Google Admin for Gmail and Google Docs and in-house systems Mobile Device asset management for users' devices including support and logging the status of the device throughout its lifecycle. Supplier order management for consumables and hardware and … software provision. Ensuring support and operational procedure documents are kept up to date for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset More ❯