26 to 50 of 163 Incident Management Jobs in London

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … Power BI, and Dynamics 365, to deliver robust and innovative business applications. Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications. Extensive experience in setting up and managing CI/CD pipelines for Power Platform More ❯

CI/CD, and automation while guiding the Cloud Infrastructure & DevOps teams. The ideal candidate brings extensive knowledge in cloud infrastructure, DevOps, and project management, as well as a proven ability to manage and mentor high-performing teams. Key Responsibilities DevOps Strategy : Define and implement a cohesive DevOps vision … and ensure compliance with security standards. Collaboration : Work closely with software engineering, QA, and product teams to streamline workflows and enhance software quality. Cost Management : Optimize cloud costs and work with finance to manage budgets. Incident Management : Ensure effective monitoring, incident management, and root cause More ❯

of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and … to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within … optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident More ❯

operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs … maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage … to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. More ❯

Siemens UK – a global infrastructure group. This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to … such as 1st Line Support Technician, Desktop Support Technician, Service Desk Analyst, or similar IT support environments—particularly those who are confident working with incident management systems and have a strong eye for detail in technical monitoring scenarios. Responsibilities: Monitor and log incidents through the fault management … critical metrics Register faults and assist callers with routing their issues appropriately Support continuous improvement by providing system/process feedback Adhere to Quality Management, Health and Safety, and Security protocols Key Skills/Experience Required: Essential: Experience in a 1st Line Support or Service Management Centre environment More ❯

Siemens UK – a global infrastructure group. This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to … such as 1st Line Support Technician, Desktop Support Technician, Service Desk Analyst, or similar IT support environments—particularly those who are confident working with incident management systems and have a strong eye for detail in technical monitoring scenarios. Responsibilities: Monitor and log incidents through the fault management … critical metrics Register faults and assist callers with routing their issues appropriately Support continuous improvement by providing system/process feedback Adhere to Quality Management, Health and Safety, and Security protocols Key Skills/Experience Required: Essential: Experience in a 1st Line Support or Service Management Centre environment More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

release pipelines - CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM) People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology … recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

information security policy in their scope and ensures its application. The RISO has an advisory, leadership, delivery, assistance, training, and alerting role with the management of the business. The RISO ensures proper alignment with the companies’ global cybersecurity strategy and act as primary liaison between the global information security … The Regional Information Security Officer ensures the implementation of operational processes and solutions to guarantee data protection and information systems’ security level. Through relationship management, influence, and negotiation, the RISO supports both the core information security function and helps lines of business improve the global information security program’s … Liaising with and offering strategic direction to related governance functions Provides second, third line information and cybersecurity support, triaging incidents in accordance with the incident response plan. Qualifications Extensive information security experience including senior security leader responsible for overall security function Team Management & Leadership Ability to engage with More ❯

information security policy in their scope and ensures its application. The RISO has an advisory, leadership, delivery, assistance, training, and alerting role with the management of the business. The RISO ensures proper alignment with the companies’ global cybersecurity strategy and act as primary liaison between the global information security … The Regional Information Security Officer ensures the implementation of operational processes and solutions to guarantee data protection and information systems’ security level. Through relationship management, influence, and negotiation, the RISO supports both the core information security function and helps lines of business improve the global information security program’s … Liaising with and offering strategic direction to related governance functions Provides second, third line information and cybersecurity support, triaging incidents in accordance with the incident response plan. Qualifications Extensive information security experience including senior security leader responsible for overall security function Team Management & Leadership Ability to engage with More ❯

Join a London-based prestigious Nonprofit organisation as a Cyber Security Analyst, focusing on cyber operations: incident management, vulnerability management, security monitoring and threat detection, Work closely with the Chief Information Security Officer, supporting the Platform Infrastructure team, who will guide you in a career journey to … become an Information Security Manager in time. Required experience for the Cyber Security Analyst role: Cyber operations and incident response Incident investigations and remediation SIEM expertise Threat hunting and analysis Security assessments and compliance Security engineering and architecture Security operations Take on this hybrid Cyber Security Analyst position More ❯

Join a London-based prestigious Nonprofit organisation as a Cyber Security Analyst, focusing on cyber operations: incident management, vulnerability management, security monitoring and threat detection, Work closely with the Chief Information Security Officer, supporting the Platform Infrastructure team, who will guide you in a career journey to … become an Information Security Manager in time. Required experience for the Cyber Security Analyst role: Cyber operations and incident response Incident investigations and remediation SIEM expertise Threat hunting and analysis Security assessments and compliance Security engineering and architecture Security operations Take on this hybrid Cyber Security Analyst position More ❯

Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best More ❯

Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best More ❯

environment. About the Role This is a shift-based operational support role within a 24/7 environment, responsible for the proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. Shift Pattern: 4 Days On/4 Days Off 1x Early Shift … 00am Key Responsibilities Monitor and manage international network infrastructure, ensuring high availability and optimal performance Perform first-line and second-line fault investigation and incident management across network, server, and security environments Escalate and coordinate with third-line support teams and external vendors where necessary Provide operational support … IP, MPLS, and networking protocols Experience with server or firewall infrastructure support Hands-on experience with Cisco networking hardware (preferred) Strong troubleshooting, analytical, and incident management abilities Excellent verbal and written communication skills in both English and Japanese Prior experience in NOC, GNOC, or data centre operations would More ❯

environment. About the Role This is a shift-based operational support role within a 24/7 environment, responsible for the proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. Shift Pattern: 4 Days On/4 Days Off 1x Early Shift … 00am Key Responsibilities Monitor and manage international network infrastructure, ensuring high availability and optimal performance Perform first-line and second-line fault investigation and incident management across network, server, and security environments Escalate and coordinate with third-line support teams and external vendors where necessary Provide operational support … IP, MPLS, and networking protocols Experience with server or firewall infrastructure support Hands-on experience with Cisco networking hardware (preferred) Strong troubleshooting, analytical, and incident management abilities Excellent verbal and written communication skills in both English and Japanese Prior experience in NOC, GNOC, or data centre operations would More ❯

environment. About the Role This is a shift-based operational support role within a 24/7 environment, responsible for the proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. Shift Pattern: 4 Days On/4 Days Off 1x Early Shift … 00am Key Responsibilities Monitor and manage international network infrastructure, ensuring high availability and optimal performance Perform first-line and second-line fault investigation and incident management across network, server, and security environments Escalate and coordinate with third-line support teams and external vendors where necessary Provide operational support … IP, MPLS, and networking protocols Experience with server or firewall infrastructure support Hands-on experience with Cisco networking hardware (preferred) Strong troubleshooting, analytical, and incident management abilities Excellent verbal and written communication skills in both English and Japanese Prior experience in NOC, GNOC, or data centre operations would More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within 2 minutes of being received by an agent Quality Management – Ensure that monthly call quality and weekly incident management is completed to the relevant standards Escalation/Complaints Management – ensure that … all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that may occur. Conduct monthly More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯