26 to 50 of 76 Incident Management Jobs in London

endpoints, supporting innovation while managing risk appropriately. Key Responsibilities Own and evolve the group cyber security strategy and control framework Lead cyber risk management, governance and assurance activities Oversee threat detection, vulnerability management and incident response Act as a mandatory assurance point for high-risk technology … senior leadership and the board Experience Required Senior experience in cyber security or information security leadership roles Strong background in governance, risk, compliance and incident management Experience in regulated, brand-sensitive or customer-trust-driven environments Ability to communicate cyber risk clearly to non-technical stakeholders Why This ...

external platforms like Bloomberg, Murex, or regulatory reporting tools. Business Analysis Support: Translate functional requirements into technical specifications for private banking and wealth management domains. Incident Management: Provide Level 3 support, performing root-cause analysis for production defects and batch processing issues. Release Management: Manage ...

role with real accountability and exposure to governance, audit, and enterprise-scale technology. Key Responsibilities include: Own and operate infrastructure vulnerability and patch management processes across servers, virtualisation, and endpoints, ensuring remediation aligns with security policies and SLAs Collaborate closely with Security Operations teams to assess vulnerabilities, prioritise remediation … support risk acceptance or exception processes where required Plan, test, and implement patches and remediation activities through formal change and release management Design, maintain, and enhance automated patching and remediation using tools such as SCCM/ConfigMgr, Intune, and PowerShell Manage and support Microsoft server platforms including Windows Server ...

Title: Incident Manager- SIAM experience Required Location: London- 3Days/week Onsite Duration: 4months Contract Inside IR35 500GBP/Day Inside IR35 Own the end-to-end Incident Management lifecycle for MHHS services, including logging, categorisation, prioritisation, investigation, escalation, resolution, and formal closure, with the objective … business, operational, and market impact to ensure incidents are prioritised correctly and escalated appropriately. Manage stakeholder and market communications, ensuring timely, accurate, and consistent incident notifications, updates, and resolution confirmations. Monitor and manage SLA performance, including response and resolution targets, appropriate use of SLA holds, and accurate time recording ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

maintaining strong relationships with senior stakeholders and acting as the primary IT escalation point. Oversee IT Service Desk and Desktop Support teams, ensuring effective incident, request, and problem management. Drive training, development, and performance of service and support teams to maintain high technical and customer service standards. Define … govern major incident management processes, including RCA governance and continuous improvement actions. Own change management policy, CAB governance, and service communications for planned and unplanned changes. Develop and maintain meaningful service level metrics, KPIs, and management reporting for senior leadership. Own service delivery standards for modern ...

maintaining security policies, procedures, and controls to protect the Royal British Legion's data and systems. They will play a pivotal role in the management and containment of security incidents, ensuring continuous improvement in their security posture while raising awareness for staff, volunteer and member communities. The post holder … organisation Take an active role in in the containment and reporting of information security incidents, including detection, response, remediation and communication. Third Party risk management Lead on the design and implementation of robust processes for reviewing & addressing the data security posture of third-party suppliers. Take a leading role ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented. ...

this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own Global ownership of incident, problem, and escalation management across enterprise banking customers Leadership of the transition to a cloud-first, SaaS-aligned support model , including tooling, processes … collaboration with Product, Engineering, IT, and Services to improve root-cause resolution and platform stability Introduction of automation, AI, and proactive monitoring to reduce incident volume and resolution time Continuous improvement of global support standards, metrics, and customer experience Representation of Support in senior leadership forums, influencing roadmap ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

levels, and evolving the service offering to meet the changing needs of the enterprise. Key Responsibilities 1. End-to-End Operational Excellence Service Lifecycle Management: Oversee the complete AV service lifecycle, ensuring hardware, software, and support workflows are optimized from installation to retirement. SLA & KPI Ownership: Define, maintain … present performance data to Client Leadership on a regular cadence. Process & Documentation: Own the creation and maintenance of the Operational Playbook, including SOPs for Incident, Problem, and Change Management. Ensure all documentation is current and the team is fully trained. Continuous Improvement: Champion Continuous Service Improvement (CSI) processes. Utilize ...

into technology and data strategies Own and drive the R&D IT roadmap aligned to discovery, research, and data science priorities Stakeholder Engagement & Relationship Management Build strong relationships with scientific, technical, and business stakeholders Identify opportunities to leverage enterprise IT and data capabilities to support R&D objectives … point for R&D IT issues and drive continuous improvement Collaborate with Legal, Procurement, and Compliance to ensure vendor governance, data protection, and risk management standards Technology Planning & Delivery Oversee core scientific systems (e.g. ELN, compound registration, analytics platforms, computational environments) Partner with research and computational teams to evaluate ...

emergencies such as natural disasters, cyber-attacks, or other crises. Responsible for establishing and maintaining our Minimal Viable Charity plans you’ll own BHF incident management and crisis management systems and structures, coordinating across the charity to ensure that each part of the charity has the capability … crises, as well as experience of developing programmes of change that require influencing and culture change to be successful. You’ll have previous project management experience, able to plan, manage, and maintain a complex, organization-wide program over the longer term, and will have practical knowledge of different message ...

using tools like PowerShell Proficiency in managing enterprise IT environments, including Windows OS, Exchange, BitLocker, and Microsoft Intune Familiarity with Freshservice ticketing system and incident management workflows Ideal requirements: Experience with Microsoft Teams, Office 365, Intune, video conferencing, and Freshservice CompTIA+ certification Degree educated Crowe UK is committed ...

performance and identifying areas for improvement Maintaining accurate asset records and detailed system documentation Main Skills Needed: Minimum of 6 years’ experience in infrastructure management within enterprise environments Proven track record of successfully delivering large-scale infrastructure migrations end-to-end Background in people management with experience leading … Experience with virtual desktop platforms such as Citrix DaaS or VMware Horizon Confident working with ITSM tools and structured incident management processes Broad understanding of backup, monitoring and security best practices Experience with MDM solutions such as Intune or similar Comfortable coordinating engineers across different regions and time ...

performance of enterprise and/or service-provider-grade network infrastructure Define, implement, and track SLIs, SLOs, and error budgets for network services Lead incident response for major network events, including root cause analysis (RCA) and postmortems Drive continuous improvement through blameless postmortems and corrective action plans Design resilient … such as: Ansible SaltStack Python and network APIs Implement Infrastructure as Code (IaC) principles for network provisioning and configuration Build automated workflows for configuration management, compliance, validation, and remediation Reduce manual toil through self-healing and event-driven automation Observability & Monitoring Implement comprehensive network observability using tools such ...

clients seize the opportunity offered by the digital world, securely, then you are the type of person we are looking for. Role dimensions: · Leadership & Management: · Working in a team of c. 70 – mostly in UK with a small offshore team. · You will be responsible for performance management … wide range of information security and IT methodologies, principles, technologies and techniques. · Excellent communication skills (both written and oral), negotiation and project management skills · Ability to develop excellent relationships both internally and with clients at a senior level. · A genuine interest and desire to work in the cyber security ...

firms risk appetite, client expectations and legal and regulatory changes and attitudes Manage and provide day to day leadership and advice on data incident response globally, ensuring appropriate action is taken to minimize the risks associated with actual or potential exfiltration of data, including forensic document review, legal … regulatory reporting, client and individual notifications and reputation management. Act as a trusted adviser to partners, functional heads and others on data incident management, response and remediation worldwide To support the CPO and CISO in the formulation and delivery of the firms cyber and incident response strategy ...