26 to 50 of 95 Incident Management Jobs in London

and high-stake environments in both public sector and government settings. Core Responsibilities Access Control & Commissioning Design, implement, and manage authorization models and commission processes across IT systems (identity management, role-based access control, privilege management, segregation of duties). Policy Enforcement & Workflow Configuration Configure and maintain access control workflows, access control lists (ACLs), and entitlement models; integrate … with identity providers (eg Active Directory, IAM solutions). Security Tool Deployment Deploy and configure tools for access governance, identity life cycle, and privileged access management in alignment with defence-grade standards Security Assurance & Compliance Ensure commission controls comply with MOD policies (eg JSP 440/JSP 604) and security frameworks such as NIST, ISO 27005, STIGs, and UK … Functional Standard 007 Vulnerability Assessment & Access Review Support regular access reviews, entitlement audits, and role certification; identify and remediate potential vulnerabilities in provisioning and access enforcement. Incident Management & Response Participate in access-related incident response, including unauthorized access investigations, root-cause analysis, and mitigation measures. Client Engagement & Training Collaborate with stakeholders to understand access requirements, deliver training More ❯

Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site engineering. Establish and continuously improve processes for: Ticket triage and escalation Critical incident management (acting as Incident Lead) Documentation, technical note quality, and internal handovers On-call scheduling, time tracking, and PTO complianc Partner with project and infrastructure teams to … ensure smooth coordination on change management and client projects. People Leadership Lead, mentor, and develop a high-performing team of 18 technical staff across all tiers and disciplines. Build a culture of accountability, continuous learning, and operational ownership. Own the recruitment, onboarding, and development roadmap for engineering roles, ensuring capability keeps pace with business needs. Run structured 1:1s … client stakeholders-ensuring SLAs are met and issues are proactively managed. Lead regular service reviews with top-tier clients, including delivery reporting and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling More ❯

and infrastructure-as-code initiatives (Terraform, scripting in Python) Support the Data Engineering team with pipeline operations, maintenance, and optimisation Create documentation, onboarding guides, and repeatable support processes Lead incident and change management processes, including root cause analysis Bridge the gap between technical and non-technical stakeholders with clear, effective communication Required Skills/Experience: Hands-on experience … with core AWS services such as S3, EC2, Lambda, IAM, and CloudWatch A track record of handling support tickets and incident management in fast-paced technical environments Familiarity with Infrastructure-as-Code tools (Terraform preferred) and a good understanding of automation principles Strong problem-solving skills, able to get to the root of issues quickly across cloud and … colleagues Bonus points if you have experience with: Data warehouse platforms like Snowflake Python or similar scripting for tooling and automation DevOps practices (CI/CD pipelines, monitoring, log management) SQL performance tuning and data modelling concepts Please note: My client cannot offer sponsorship and can only accept candidates with the right to work in the UK . Contact More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

As the Critical Facilities Maintenance Manager (CFM Manager) you will be based at our Dagenham site, ultimately responsible for the 24/7 management, maintenance and development of the critical and non-critical infrastructure within the Data Center facilities. Working closely with the site coordinator, you will be instrumental in the planning, management and implementation of the delivery … adhered to across site Maintain high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to Take the lead role in Event and Incident response Work to ensure initial incident reports are completed and shared with customer Maintain a proactive involvement in the on-going technical evaluation of all plant and equipment … record of managing a team Working knowledge and understanding of engineering operations within Critical Environments Creating and developing SOP/MOP and EOP documentation Demonstrable experience in dealing with incident management and post-incident reporting Electrical HV & LV AP IOSH Managing Safely or equivalent A calm yet responsive approach to incidents and post incident reporting Ability More ❯

Group Incident Manager Contract Remote UK Inside IR35 - £558 per day 4 Months A leading financial services company is seeking a Group Incident Manager for a 4-month initial contract, offering a competitive day rate of £558 . This role is UK remote working and falls Inside IR35 . Role Responsibilities: Evaluate incidents raised through ServiceNow, ensuring timely … and effective resolution. Maintain clear and consistent communication with business stakeholders, providing regular incident updates. Ensure all necessary actions are completed to resolve incidents efficiently. Identify and implement opportunities to enhance processes, adding value to the team. Conduct day-to-day monitoring of tools such as ServiceNow, Teams channels, and Downdetector. Flexibility in working with the occasional work outside … regular hours and provide standby support for incidents and major IT releases. Skills and Experience Required: Proven experience in Group Incident Management. Strong leadership skills, capable of guiding teams through complex incidents. Experience in engaging with partners through incidents, Post-Incident Reviews, and/or service reviews. Exceptional communication skills, both written and verbal, to effectively liaise with More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

The role: The Cyber Security Analyst will be responsible for safeguarding and enhancing the technical infrastructure. Key responsibilities include: Infrastructure Security: Protect cloud, network, hardware, and software systems Threat Management: Monitor and address cyber threats, intrusions, and vulnerabilities Collaboration: Work with internal teams and third-party providers to maintain robust security Incident Response: Engage in incident management More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … UX design, security best practices, cloud strategies, and platform engineering. Technical Analysis : Lead technical analysis and estimation efforts for custom-built applications. Best Practices : Drive the adoption of release management and automation best practices. Incident Management : Ensure thorough root cause analysis and prompt remediation during any incidents or outages. YOU'RE GOOD AT You bring solid development More ❯

Overview As Cyber Security Manager at Two Circles, you play a key role in keeping our systems, people and data safe from external and internal threats by focusing on incident detection, response and remediation; threat hunting; security monitoring; continual improvement and providing technical assurance for solution design and changes. This will include maintaining and improving our security posture in … suppliers to ensure their alignment with our security approach and requirements. Internally, you will be responsible for our Security Operations activities with our operational team and external partners, including Incident Response and Threat Intelligence, to ensure these are executed consistently to our standards, as well as supporting Continual Security Improvement and being the Tech Ops representative in the GRC … aligning on best practice, and delivering improvements in our security posture. Key Responsibilities Assuring day-to-day execution of operational security tasks across multiple areas including threat and vulnerability management, anti-virus management, security monitoring etc. Helping design and deliver improved security tooling across all areas of cyber security (DR design and testing, End user tooling, SIEM tooling More ❯

leading international bank for over 15 years, we have been asked to assist with the hire of a senior Operational Resilience professional to lead critical resilience, continuity, and crisis management initiatives across the UK operations. Key Responsibilities Oversee the bank's Incident Management planning & testing programme. Lead incident response, horizon scanning, and tabletop exercises. Ensure resilience … Manage audits, regulatory reviews, and contract negotiations. Lead and develop a small team of IM/Resilience experts. Skills & Experience 10+ years' experience in business continuity, disaster recovery, crisis management, or operational resilience - ideally within financial services. Strong knowledge of regulatory frameworks (FFIEC, OCC, FINRA, FRB). Certified professional (ABCP, CBCP, MBCP, MBCI or similar). Excellent influencing, stakeholder … project management skills. Background in finance, risk, or emergency management preferred. This is a fantastic opportunity to take a leadership role within a globally recognised institution, shaping resilience strategies and ensuring operational stability at the highest level. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we More ❯

will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and … customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end-to-end delivery of IT services and support. Engagement via Umbrella Company Only; all taxes & NI deducted at source.Hybrid work … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

. Joining regular standups and sharing information. · Managing lower severity incidents as required, working with the TOC to improve triage processes, runbooks etc. · Working with other analysts, proactively reviewing incident trends, underlying root causes and repeat lower-level incidents to detect wider impacting issues, raising problems or risks. · Ensuring governance and compliance to existing processes and any regulatory requirements. … Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. · As required build and run service management reporting for your aligned service(s) ensuring accuracy and available on time. · Raise, and manage risks associated with the service(s) ensuring … ownership Requirements · ITIL Accreditation · V4 Foundation equivalent or above · Problem solving · Incident management · ITSM toolset experience · Risk management · Highly resilient with an aptitude to work well under pressure. · Being able to balance conflicting priorities. · Adaptability and the ability to cope with ambiguity. · Proactive with a can-do attitude and sense of pride and ownership About us: At More ❯

. Joining regular standups and sharing information. Managing lower severity incidents as required, working with the TOC to improve triage processes, runbooks etc. Working with other analysts, proactively reviewing incident trends, underlying root causes and repeat lower-level incidents to detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. … Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned service(s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring … ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with ambiguity. Proactive with a can-do attitude and sense of pride and ownership About us: At More ❯

We are looking for experienced Incident Handlers with cross functional skills, domain expertise and communication skills. Our mission is to respond to security threats, incidents and investigations to protect our customers, employees and enterprise data in a fast, efficient and standardized manner. You will report to the Head of Incident Response in the Security Org. You will be … responsible for leading incidents, investigations and security initiatives from postmortems in the EMEA or APAC timezone. You will be a security multiplier and help the team improve security incident handling at Databricks. The impact you will have: You will run Security & Privacy Investigations which will require you to engage with different stakeholders and communicate investigations to Security leadership and … work towards incident resolution. Respond to new incidents as part of a distributed daytime operations and on-call schedule. Handle SEV-1s and SEV-0s independently, potentially with leadership support for SEV-0s. You can guide investigations with multiple teams across multiple organizations, to gain traction and tradeoff to resolve issues. You can handle incomplete incident context, and More ❯

high-availability SAP Cloud Platform Integration (CPI), SAP AEM, and related environments. Deep expertise in SAP CPI iFlows, adapters, Groovy scripting, and exception handling. Strong understanding of SAP API Management (Integration Suite) and SAP Edge Integration Cell. Proficiency with SAP Advanced Event Mesh, message routing, and event-driven architecture. Familiarity with SAP BTP, on-premise SAP systems (ECC, S … SOAP, sFTP, JDBC, and other protocols. Programming skills in Groovy, Java, and XSLT with a focus on security, data protection, and performance optimization. Experience managing transport and change governance, incident triage, and root cause analysis. Skilled in monitoring tools like SAP Cloud ALM, observability platforms, and incident management platforms such as Jira or Azure DevOps. Adept at … documentation using Confluence and following agile methodologies like Scrum and Kanban. Exceptional stakeholder management and communication skills, with a customer-centric approach. Nice to Have Skills Experience with SAP Open Connectors and Edge computing concepts. Knowledge of automation tools and scripting to enhance operational efficiency. Familiarity with DevOps practices, continuous integration/deployment pipelines, and incident response automation. More ❯

Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position. Responsibilities: Drive development … enhancement of payments products and services across cross-border segments. Build and maintain a robust operational resilience framework for payment systems, ensuring continuity, redundancy, and rapid recovery capabilities. Oversee incident management related to cross border payments in partnership with risk, technology, and compliance teams. Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each … product. Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results. Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients. Lead More ❯

high-availability SAP Cloud Platform Integration (CPI), SAP AEM, and related environments. Deep expertise in SAP CPI iFlows, adapters, Groovy scripting, and exception handling. Strong understanding of SAP API Management (Integration Suite) and SAP Edge Integration Cell. Proficiency with SAP Advanced Event Mesh, message routing, and event-driven architecture. Familiarity with SAP BTP, on-premise SAP systems (ECC, S … SOAP, sFTP, JDBC, and other protocols. Programming skills in Groovy, Java, and XSLT with a focus on security, data protection, and performance optimization. Experience managing transport and change governance, incident triage, and root cause analysis. Skilled in monitoring tools like SAP Cloud ALM, observability platforms, and incident management platforms such as Jira or Azure DevOps. Adept at … documentation using Confluence and following agile methodologies like Scrum and Kanban. Exceptional stakeholder management and communication skills, with a customer-centric approach. Nice to Have Skills: Experience with SAP Open Connectors and Edge computing concepts. Knowledge of automation tools and scripting to enhance operational efficiency. Familiarity with DevOps practices, continuous integration/deployment pipelines, and incident response automation. More ❯

/7 control room environment, ensuring the smooth operation of electrical, mechanical, and IT infrastructure systems that support our data centre. Key Responsibilities Monitoring & Operations Monitor all Building Management Systems (BMS), Data Centre Infrastructure Management (DCIM), and security platforms. Track real-time performance of power, cooling, fire suppression, and network systems. Escalate alarms and anomalies according to standard … operating procedures (SOPs). Incident & Emergency Response Act as the first point of contact for incidents and outages. Coordinate communication between on-site engineers, external vendors, and management. Execute and document emergency procedures in line with SLA/OLA requirements. Reporting & Documentation Maintain accurate shift logs, incident reports, and escalation records. Support audit and compliance requirements (ISO … Uptime Tier Standards). Provide shift handover briefings to ensure continuity of operations. Compliance & Safety Ensure adherence to data centre security and access control procedures. Follow HSE and risk management guidelines during incidents. Support testing and drills for fire, power failure, and emergency evacuation. Skills & Qualifications Essential: Experience in a control room, NOC, SOC, or critical facilities monitoring environment More ❯

Collect, cleanse, and maintain accurate and reliable datasets to support operational and strategic needs. Make updates and amendments to the Electronic Patient Record (EPR) system, SystmOne. Manage the Vantage incident reporting system for the hospice, ensuring data integrity and timely updates. Provide first-line support for the Vantage system, addressing queries and troubleshooting basic issues. Monitor and update incident records on Vantage, assess breach severity, and ensure appropriate documentation. Produce incident management data and reports to support internal hospice governance and oversight. Support the preparation and delivery of regular and ad hoc reports for both internal and external stakeholders. Use data visualisation tools such as Power BI and Tableau to present insights in a clear, concise … onboarding process for new starters by facilitating SystmOne access and related guidance. Engage in relevant training, mentoring sessions, and professional development opportunities. Conduct audits and surveys related to data management and service performance as required. Develop in-depth knowledge of hospice data systems, services, and reporting requirements. Providing targeted, ad hoc user support and informal system training to enhance More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯