26 to 50 of 65 Incident Management Jobs in London

Engineering Identify systemic reliability risks and implement preventative solutions. Define and maintain SLIs, SLOs, and error budgets aligned with business and user outcomes. Lead incident management, post-incident reviews, and remediation planning. Architecture & Resilience Review and advise on system architecture to improve scalability, availability, and fault isolation. … Grafana, Datadog). Prior mentorship or technical leadership experience. Familiarity with Infrastructure as Code tools (Terraform, CloudFormation). Experience using AI-assisted tools for incident analysis, operational efficiency, or observability. If this sounds like you apply now by sending your ...

Engineering Identify systemic reliability risks and implement preventative solutions. Define and maintain SLIs, SLOs, and error budgets aligned with business and user outcomes. Lead incident management, post-incident reviews, and remediation planning. Architecture & Resilience Review and advise on system architecture to improve scalability, availability, and fault isolation. … Grafana, Datadog). Prior mentorship or technical leadership experience. Familiarity with Infrastructure as Code tools (Terraform, CloudFormation). Experience using AI-assisted tools for incident analysis, operational efficiency, or observability. If this sounds like you apply now by sending your ...

reliability risks and drive long-term preventative improvements Define and refine SLIs, SLOs, and error budgets aligned with business and customer outcomes Lead complex incident management, post-incident reviews, and remediation planning Depth at Networkign Fundamentals - trouble shoting network infrastructure is key Experiecne working as senrio … Datadog Previous mentoring or technical leadership experience Experience with Infrastructure as Code tools such as Terraform or CloudFormation Exposure to AI-assisted tooling for incident analysis or operational efficiency Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy. ...

regional silos by consolidating diverse occupational health plans into one unified, corporate standard. Develop, standardize, and implement a robust, fully auditable Health and Safety Management System aligned with ISO 45001 actions pending for implementation from previous audit requirements. The project will consolidate regional methodologies (UU, Finland and Iceland), establishing … Dynamic Risk Assessments. Ensure a structured communications plan is in place to deploy these to the workforce. Develop toolbox talk template and process Incident management: Deliver incident lessons learnt process System Packaging: Package all the above into a cohesive, fully auditable program. ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation ...

logging, triaging, and assigning technical incidents before managing their flow through to resolution. The Analysts will also play an active role in proactive management of incidents – removing blockers, ensuring both client and internal stakeholder are well represented and receiving the best level of service. **Candidates need … logging of incidents with any of the technology solutions. Incidents may be presented via web portal (ServiceNow), email or telephone. Accountable for assignment of incident tickets to the most appropriate resolution resource based on several factors including availability, incident severity and service level agreement. Accountable for the rapid ...

potential problems with the IT Manager. Ensure hardware, peripherals and software are operational and well maintained. Support and champion global IT policies (security, usage, incident management, data handling). Act as first point of escalation for EMEA support issues. Drive service improvement initiatives locally and globally, fostering ...

Oversee customer facing and technical teams, ensuring efficient handling of customer needs including complex queries, platform optimisation and continuous service improvements. Drive improvements in incident response and incident management processes to ensure rapid resolution, clear communication and reduced customer impact. Coordinate closely with Product, Engineering, Sales ...

partnered exclusively with us to appoint an Information & Operational Risk Officer. The position sits in the 2nd Line within an established non-financial risk management team, focusing on both the UK and wider European business. Information & Operational Risk Officer - European Clearing Bank (VP Level) London - Hybrid working - Exclusive opportunity … with us to appoint an Information & Operational Risk Officer. The position sits in the 2nd Line (VP level) within an established non-financial risk management team, focusing on both the UK and wider European business. Key Responsibilities Providing independent oversight and assurance on information security, cyber, data management ...

Role The Information Security Manager will take full ownership of the organisation's security framework, driving the development of policies, governance structures, and risk management processes. This position involves partnering closely with senior leaders, supporting operational resilience, and ensuring the organisation meets regulatory expectations through strong controls, robust documentation … security roadmap and long-term strategy Develop and embed policies, standards and procedures aligned with industry best practice Maintain and evolve the Information Security Management Framework (ISMF) Produce clear risk reporting and updates for senior leadership Risk & Compliance Oversee enterprise-wide security risk assessments Identify, evaluate, and manage risks ...

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own Global ownership of incident, problem, and escalation management across enterprise banking customers Team Leadership of a Global Team of 30+ Leadership of the transition to a cloud … collaboration with Product, Engineering, IT, and Services to improve root-cause resolution and platform stability Introduction of automation, AI, and proactive monitoring to reduce incident volume and resolution time Continuous improvement of global support standards, metrics, and customer experience Representation of Support in senior leadership forums, influencing roadmap ...

rollback frequency Standardise release processes across engineering teams Implement progressive delivery practices Reliability & Observability Define and track SLIs/SLOs Enhance monitoring, alerting and incident response processes Lead post-incident reviews and root cause analysis Drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement … preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Experience operating production SaaS environments Strong observability tooling knowledge (Datadog, Prometheus, ELK etc.) Incident management and root cause analysis experience Experience in regulated or security-conscious environments is highly desirable ...

highest standard. Key Responsibilities: HV Switching: Act as the HVAP (High Voltage Authorised Person) on-site, managing switching schedules and issuing permits to work. Incident Management: Lead the first-line response to any critical plant failure (UPS, Generators, LV/HV Distribution). Team Leadership: Supervise sub-contractors … junior engineers, ensuring strict adherence to Health & Safety and MOPs/EOPs. Load Management: Monitor building management systems (BMS) and electrical monitoring systems (EPMS) to manage power redundancy. What You'll Need HVAP Status: Current (or recently expired) High Voltage Authorisation is essential. Data Center Experience: You must ...

highest standard. Key Responsibilities: HV Switching: Act as the HVAP (High Voltage Authorised Person) on-site, managing switching schedules and issuing permits to work. Incident Management: Lead the first-line response to any critical plant failure (UPS, Generators, LV/HV Distribution). Team Leadership: Supervise sub-contractors … junior engineers, ensuring strict adherence to Health & Safety and MOPs/EOPs. Load Management: Monitor building management systems (BMS) and electrical monitoring systems (EPMS) to manage power redundancy. What You'll Need HVAP Status: Current (or recently expired) High Voltage Authorisation is essential. Data Center Experience: You must ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

where availability, correctness and latency directly impact outcomes. The successful hire will own the reliability of business-critical systems, from observability design through to incident resolution and systemic improvement; lead high-severity incident management; and reduce toil with software engineering, primarily in Python but also with Golang … their own initiative. Requirements Debugging distributed systems: operating, improving and scaling complex systems in high-availability environments. SRE fundamentals: SLO/SLI thinking, observability, incident leadership, and a bias for systemic platform fixes. Strong software engineering skills: high proficiency in at least one modern programming language (Python preferred). ...

Active Directory consolidations * Collaborate with managed service providers and internal teams to maintain high availability, security and compliance * Support business continuity through proactive monitoring, incident management and disaster recovery planning * Mentor and provide technical guidance to team members and act as an escalation point for complex issues Essential … Server and hybrid cloud environments * Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred * Active Directory and identity management, including multi-forest consolidations * Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates) * Experience with enterprise applications ...

Active Directory consolidations Collaborate with managed service providers and internal teams to maintain high availability, security and compliance Support business continuity through proactive monitoring, incident management and disaster recovery planning Mentor and provide technical guidance to team members and act as an escalation point for complex issues Essential … Server and hybrid cloud environments Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred Active Directory and identity management, including multi-forest consolidations Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates) Experience with enterprise applications ...

finance operations and how the GL interacts with AP, AR, and Procurement. Nice-to-Have Familiarity with additional modules such as AR, Inventory, Asset Management, Project Costing. Understanding of financial processes, accounting concepts, and VAT (UK/EU). Experience working with ITSM/incident management platforms. ...

complex technical issues Drive adoption of automation, DevOps practices, and cloud-native ways of working Serve as an escalation point for technical troubleshooting and incident management Produce high-quality documentation to enable reuse, supportability, and knowledge sharing Required Experience & Skills Strong, hands-on AWS experience within large-scale ...

JUnit, Mockito, integration tests). Experience with SQL and relational databases; understanding of performance tuning and transactionality. Production support experience: monitoring, logging, tracing and incident management. Mindset: self-directed, proactive problem-solver who challenges assumptions rather than simply following tasks. Preferred: start-up/scale-up or high-growth ...

issues (build failures, vulnerabilities, artefact issues) Support and improve CI/CD pipelines for feature-level deployments Ensure reliable and repeatable deployment processes Support & Incident Management Investigate and triage platform issues and failures Perform root cause analysis and coordinate with relevant teams Unblock infrastructure-related issues impacting delivery … experience with AWS (IAM, networking, core services) Experience troubleshooting CI/CD pipelines Background in DevOps/Platform Engineering roles Strong problem-solving and incident triage skills Desirable Skills Experience with Amazon Kinesis or other streaming platforms (e.g. Kafka) Exposure to monitoring and alerting tools Experience working in complex ...

issues (build failures, vulnerabilities, artefact issues) Support and improve CI/CD pipelines for feature-level deployments Ensure reliable and repeatable deployment processes Support & Incident Management Investigate and triage platform issues and failures Perform root cause analysis and coordinate with relevant teams Unblock infrastructure-related issues impacting delivery … experience with AWS (IAM, networking, core services) Experience troubleshooting CI/CD pipelines Background in DevOps/Platform Engineering roles Strong problem-solving and incident triage skills Desirable Skills Experience with Amazon Kinesis or other streaming platforms (e.g. Kafka) Exposure to monitoring and alerting tools Experience working in complex ...