51 to 75 of 104 Incident Management Jobs in London

high-availability SAP Cloud Platform Integration (CPI), SAP AEM, and related environments. Deep expertise in SAP CPI iFlows, adapters, Groovy scripting, and exception handling. Strong understanding of SAP API Management (Integration Suite) and SAP Edge Integration Cell. Proficiency with SAP Advanced Event Mesh, message routing, and event-driven architecture. Familiarity with SAP BTP, on-premise SAP systems (ECC, S … SOAP, sFTP, JDBC, and other protocols. Programming skills in Groovy, Java, and XSLT with a focus on security, data protection, and performance optimization. Experience managing transport and change governance, incident triage, and root cause analysis. Skilled in monitoring tools like SAP Cloud ALM, observability platforms, and incident management platforms such as Jira or Azure DevOps. Adept at … documentation using Confluence and following agile methodologies like Scrum and Kanban. Exceptional stakeholder management and communication skills, with a customer-centric approach. Nice to Have Skills Experience with SAP Open Connectors and Edge computing concepts. Knowledge of automation tools and scripting to enhance operational efficiency. Familiarity with DevOps practices, continuous integration/deployment pipelines, and incident response automation. More ❯

Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position. Responsibilities: Drive development … enhancement of payments products and services across cross-border segments. Build and maintain a robust operational resilience framework for payment systems, ensuring continuity, redundancy, and rapid recovery capabilities. Oversee incident management related to cross border payments in partnership with risk, technology, and compliance teams. Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each … product. Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results. Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients. Lead More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

high-availability SAP Cloud Platform Integration (CPI), SAP AEM, and related environments. Deep expertise in SAP CPI iFlows, adapters, Groovy scripting, and exception handling. Strong understanding of SAP API Management (Integration Suite) and SAP Edge Integration Cell. Proficiency with SAP Advanced Event Mesh, message routing, and event-driven architecture. Familiarity with SAP BTP, on-premise SAP systems (ECC, S … SOAP, sFTP, JDBC, and other protocols. Programming skills in Groovy, Java, and XSLT with a focus on security, data protection, and performance optimization. Experience managing transport and change governance, incident triage, and root cause analysis. Skilled in monitoring tools like SAP Cloud ALM, observability platforms, and incident management platforms such as Jira or Azure DevOps. Adept at … documentation using Confluence and following agile methodologies like Scrum and Kanban. Exceptional stakeholder management and communication skills, with a customer-centric approach. Nice to Have Skills: Experience with SAP Open Connectors and Edge computing concepts. Knowledge of automation tools and scripting to enhance operational efficiency. Familiarity with DevOps practices, continuous integration/deployment pipelines, and incident response automation. More ❯

/7 control room environment, ensuring the smooth operation of electrical, mechanical, and IT infrastructure systems that support our data centre. Key Responsibilities Monitoring & Operations Monitor all Building Management Systems (BMS), Data Centre Infrastructure Management (DCIM), and security platforms. Track real-time performance of power, cooling, fire suppression, and network systems. Escalate alarms and anomalies according to standard … operating procedures (SOPs). Incident & Emergency Response Act as the first point of contact for incidents and outages. Coordinate communication between on-site engineers, external vendors, and management. Execute and document emergency procedures in line with SLA/OLA requirements. Reporting & Documentation Maintain accurate shift logs, incident reports, and escalation records. Support audit and compliance requirements (ISO … Uptime Tier Standards). Provide shift handover briefings to ensure continuity of operations. Compliance & Safety Ensure adherence to data centre security and access control procedures. Follow HSE and risk management guidelines during incidents. Support testing and drills for fire, power failure, and emergency evacuation. Skills & Qualifications Essential: Experience in a control room, NOC, SOC, or critical facilities monitoring environment More ❯

Collect, cleanse, and maintain accurate and reliable datasets to support operational and strategic needs. Make updates and amendments to the Electronic Patient Record (EPR) system, SystmOne. Manage the Vantage incident reporting system for the hospice, ensuring data integrity and timely updates. Provide first-line support for the Vantage system, addressing queries and troubleshooting basic issues. Monitor and update incident records on Vantage, assess breach severity, and ensure appropriate documentation. Produce incident management data and reports to support internal hospice governance and oversight. Support the preparation and delivery of regular and ad hoc reports for both internal and external stakeholders. Use data visualisation tools such as Power BI and Tableau to present insights in a clear, concise … onboarding process for new starters by facilitating SystmOne access and related guidance. Engage in relevant training, mentoring sessions, and professional development opportunities. Conduct audits and surveys related to data management and service performance as required. Develop in-depth knowledge of hospice data systems, services, and reporting requirements. Providing targeted, ad hoc user support and informal system training to enhance More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

positive note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analystwill be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … extensive experience with the likes of M365 applications and Azure IaaS. Ideally we need a good all rounder with several years experience. Read on for more details Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analyst will be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … extensive experience with the likes of M365 applications and Azure IaaS. Ideally we need a good all rounder with several years experience. Read on for more details... Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with … get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. IT Support Analyst key objectives & responsibilities: Daily management of support tickets Daily Checks Compiling ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver … on SLA’s Advanced skills in troubleshooting and analysis, networking, applications and systems Proactively contacting clients, contractors and stakeholders as a part of incident management Troubleshooting hardware\software issues Management of 3rd party suppliers Escalation of issues to the 2nd line support operatives Analysis and monitoring of site data feeds across various platforms Responding to daily client More ❯

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events.Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support … for Services BCC, ensuring alignment with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead and manage stakeholders during more … significant disruptive events. Operational Excellence & Compliance: Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices. Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication. Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas. Continuous Improvement & Readiness More ❯

teams. You will act as the key escalation point for complex issues, working closely with development, infrastructure, and trading support groups to resolve problems quickly and effectively. Proactive monitoring, incident management, and continuous improvement will sit at the heart of your role. Key Responsibilities Manage and mentor a team of Desktop Support Analysts, driving best practice and professional … development Own the global incident, request, and escalation processes across desktop and end-user support Act as senior escalation for Windows, Office 365, Azure, and endpoint infrastructure challenges Collaborate with engineering teams on automation, scripting, and tooling improvements Oversee vendor relationships and guide technology strategy to align with business needs Drive root cause analysis, proactive monitoring, and resilience planning More ❯

ll do Lead the build out of the Macro trading application support function to provide technical support to our investment professionals Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution Communicate with end-users and senior technology stakeholders throughout … training for the wider Trading Application Support team and ensure that documentation is maintained Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance Collaborate with users and technology teams to create … project plans Oversee the day-to-day operations of the team, including reporting team metrics related to incident and request handling What's required 7+ years of application support experience within the financial services industry Experience with SQL and other scripting languages Experience working with Unix Prior experience in a team lead or senior role, demonstrating ability to mentor More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and observability stacks. Partner with platform and infrastructure teams to enforce secure device baselines and policies. Build self-healing, zero-trust-aligned architectures for secure device management. Observability & Event Management: Implement real-time observability of endpoint health, risk exposure, and threat posture. Integrate with cybersecurity event and incident management pipelines for early detection and rapid response. Collaborate … with the cyber and incident response teams to streamline investigation and containment. Ensure high-fidelity logging and alerting from all edge device sources. Compliance & Risk Management: Ensure devices meet internal policies and external regulatory standards through automation and audit-readiness. Drive policy enforcement through scalable automation and end-user experience design. Manage the lifecycle of security configuration across More ❯

Do: Team Leadership & Development Lead, mentor, and grow a high-performing team of SREs. Foster a culture of ownership, continuous learning, and operational excellence. Drive career development and performance management for team members. Reliability & Performance Own the availability, latency, performance, and capacity of critical services. Define and monitor SLAs, SLOs, and SLIs to ensure service reliability. Lead incident … Proven experience managing or leading SRE, DevOps, or infrastructure teams. Strong background in systems engineering, cloud platforms (AWS, Azure), and container orchestration (Kubernetes). Proficiency in monitoring, alerting, and incident management tools (Prometheus, Grafana, PagerDuty). Solid understanding of networking, distributed systems, and performance tuning. Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications Experience in a More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯