51 to 75 of 207 Incident Management Jobs in London

Support the implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs … Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft Exchange, Active Directory and Outlook integrations. ...

ready to transform how support engineering operates at scale? Amazon Web Services (AWS) Operations Management is seeking an experienced Support Engineering Manager to lead a global team that's evolving from reactive troubleshooting to proactive automation and engineering excellence using Agentic Al. In this role, you'll eliminate repetitive … grow their careers through strategic problem-solving, not just ticket resolution. You'll have the opportunity to create transformational impact across AWS by leading incident management at massive scale, championing automation-driven solutions, and mentoring engineers to think beyond immediate fixes. This isn't traditional support management ...

Providing value enhancement through creating a seamless user experience by protecting, maintaining, and improving the stability of Chetwood services." It is responsible for all incident and problem management within the bank and therefore has sole responsibility for the resolution of service, service monitoring, request fulfilment, and event management. … Together with conducting releases and IT application support activities. Key ResponsibilitiesDrive incident management activities and processes and ensure efficient logging, progression, and resolution within agreed timeframes. Escalate incidents and problems to internal and external stakeholders as appropriate. Determine and evaluate appropriate recovery actions, action owners, appropriate timelines ...

hybrid and multi-cloud environments with unprecedented visibility and control. Built on a foundation of industry-leading solutions, including OpsRamp for intelligent monitoring and incident management, Morpheus Enterprise for hybrid cloud orchestration and automation, Morpheus VM Essentials for virtualized infrastructure, and Zerto for data protection and disaster recovery. … suite delivers unified operations management across on-premises, private cloud, and public cloud resources. By combining advanced machine learning capabilities with these proven technologies, HPE Cloud Operations Suite enables IT teams to proactively identify and resolve issues, optimize performance and costs, ensure business continuity, and accelerate digital transformation initiatives ...

approximately 25 technical professionals across support, engineering and field services, creating a culture of accountability, ownership and customer focus.Working closely with Service Delivery, Account Management, Security and Professional Services teams, you will ensure clients receive a world-class service experience while driving automation, standardisation and operational efficiencies across … team leaders to drive performance, accountability and continuous improvement.Create a high-performing culture focused on service excellence, collaboration and customer satisfaction.Manage recruitment, onboarding, performance management and succession planning.Build clear development pathways for technical staff and future leaders.Service OperationsOwn day-to-day service performance across incidents, requests, escalations and problem ...

conversational AI. Ensure your teams ship end-to-end - from prototyping through deployment, monitoring, and iteration. Raise operational maturity by defining SLIs/SLOs, incident management, and on-call practices for ML systems in production. Shape AI practices and governance. Co-own the operating model for modern … instincts - you know what it takes to run reliable ML at scale – including MLOps tooling and practicesExperience raising operational standards: SLIs/SLOs, monitoring, incident management, and production reliabilityBudget ownership, including infrastructure cost management and vendor oversightComfortable operating at both strategic and technical levels, with strong stakeholder ...

technical professionals across support, engineering and field services, creating a culture of accountability, ownership and customer focus. Working closely with Service Delivery, Account Management, Security and Professional Services teams, you will ensure clients receive a world-class service experience while driving automation, standardisation and operational efficiencies across the business. … drive performance, accountability and continuous improvement. Create a high-performing culture focused on service excellence, collaboration and customer satisfaction. Manage recruitment, onboarding, performance management and succession planning. Build clear development pathways for technical staff and future leaders. Service Operations Own day-to-day service performance across incidents, requests, escalations ...

Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications. This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office … users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure. Key Responsibilities: Incident & Problem Management Own and manage Priority 1 and Priority 2 incidents from identification through to resolution. Perform root cause analysis and lead post-incident reviews. Communicate effectively ...

CentersConstantly improving all our processes and procedures. We believe there is nothing we cannot improveAssisting & managing relationships with external vendors & contractorsLiaising with internal teams & management groupsEnsuring we adhere to and exceed local Health & Safety standards in all our Data CentersCreating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changesAssisting in implementing service methodologies including incident management, problem management, change management and capacity managementA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed ...

recurring faults, and ensuring technological change reaches the operation safely. The RoleAs our Service Assurance Specialist, you will operate within our Proactive Application Management capability. You will play a central role in ensuring our network-critical applications remain stable, resilient, patch-current, and operationally ready. This role bridges … between deep technical specialists and live aviation operations. Additionally, you will operate on-call within a scheduled roster as a Major Incident Manager for IT incident escalations out of hours, with full training and tooling provided. Key Responsibilities· Proactive Application Prevention: Monitor health trends, capacity, and early warning ...

Role: Cyber Incident Manager Duration: 5 Months Location: UK Remote Day Rate: £500 Inside IR35 Active SC clearance required due to project restrictions Overview We are seeking an experienced Cyber Incident Manager to join a high-profile programme supporting a secure government environment. The successful candidate will lead … coordination, management, and resolution of cyber security incidents, ensuring rapid response, stakeholder engagement, and continuous service improvement. This role requires a proactive individual with strong communication skills, experience managing complex cyber incidents, and the ability to operate effectively within secure and highly regulated environments. Key Responsibilities Lead ...

reliability. Add failure detection, freshness checks, replay paths and clear ownership across Datastream, Pub/Sub, dbt and BigQuery. Respond and learn. Help shape incident management and on-call practices, then turn recurring failures into automated checks and safeguards. QualificationsWhat we're looking forStrong experience running production services … haveEnough Python experience to investigate or fix issues in a Django application. Security or compliance work in an enterprise SaaS environment. Experience designing incident-management or on-call processes. BigQuery cost and performance tuning. Tech stackGCP, Kubernetes, Terraform and GitLab CI/CD. Python and Django REST, TypeScript ...

Operational Excellence & Risk Owning the operational performance of ERP Services and ensuring critical services are appropriately monitored and supported. Establishing effective approaches to observability, incident management, problem management, change management and operational readiness. Ensuring recurring incidents and operational problems are investigated to their underlying causes ...

latency and equities space. As a Platform Storage Engineer, the person will define, design and develop plans for installation/reconfiguration, and overall management of storage systems to provide reliable, resilient and secure data warehousing and management solutions. In this role, the person is expected to have strong … define requirements and deliver solutions to meet organisational needs including new deployments, upgrades, performance tuning and testing. • Implement and utilize asset inventory, configuration management database, capacity management, performance management, resource optimization, and security (access control, authorization, and accounting) for all technologies in scope. • Define requirements, perform research ...

leaders and staff.• Actively delivers the roll-out and embedding of Data Foundation initiatives in support of the key business programmers.• Coordinate the change management process, incident management and problem management process.• Present reports and findings to key stakeholders and be the subject matter expert … GITHUB, Action, Azure DevOps – Skill• Data factory, Databricks, SQL DB, Synapse, Stream Analytics, Glue, Airflow, Kinesis, Redshift, SonarQube, PyTest – SkillOptional skills:• Experience in project management, running a scrum team.• Experience working with BPC, Planning.• Exposure to working with external technical ecosystem.• MKDocs documentationProject Initiatives:To leverage trading information flow ...

based CI/CD pipelines, AWS environments and infrastructure-as-code workflows. This includes improving SAST, software composition analysis, secret scanning, IaC scanning, vulnerability management and AWS misconfiguration management so that findings are actionable, low-noise and owned by the right teams. … security mindset: you know how to work with engineers, explain risk clearly and design controls that help teams move securely without unnecessary friction. Vulnerability management at scale: experience improving how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and advisories are identified, prioritised, owned and remediated across ...

Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record … challenges associated with today’s cyber threat landscape. Your Impact SOC Advisory: 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities ...

ways to improve the automated tests to make them more efficient. You can work closely with developers, devops engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates … blockers as they occur and help to unlock the progress of testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...

exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Description The Associate Manager - Cyber Security Incident Response will play a pivotal role within WTW’s Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents … driving initiatives to enhance WTW’s Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with strong expertise in incident response and cybersecurity. The individual will work as part of a global, multi-disciplined security community with strong support across the business ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

Supply Chain. Focusing on the MAM and related integration layers and the vendors who build, configure and support these. This role owns the operational management of live services, including incident, change and release management. The role sits between Media Operations and Media Technology, translating operational challenges into clear … SaaS platforms and integrations between systems, ideally within a media/content supply chain (MAM, CRM or similar).Experience with service/run operations: incident management, release management and QA practices. Strong stakeholder management skills, confident working with vendors, internal technical teams and business/operations ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

program level, assessing potential impacts on existing products.Write Implementation Plans: Develop comprehensive technical implementation plans to guide the development and deployment process.Incident Management: Lead incident resolution efforts from a technical standpoint, working closely with incident management teams to ensure quick and effective resolution.Root Cause Analysis: Investigate … issues and implement preventative measures.Technical Communication: Liaise with the Release Working Group to communicate upcoming changes impacting other teams or releases.Team and Stakeholder ManagementTeam Management: Lead, mentor, and support a team of engineers, ensuring high morale and productivity while fostering a culture of collaboration and excellence.Stakeholder Collaboration: Partner with ...