51 to 75 of 291 Incident Management Jobs in London

Drive the creation and refinement of security monitoring rules, techniques and processes. Proactively hunt for evidence of threats or compromise using all available tools. Incident Management Investigate and resolve escalated security incidents both independently and by leading a team of SOC colleagues. Ensure the defined playbooks are followed … correctly, and accurate logs are made of all actions during incident response. Support and mentor colleagues with best-practice incident management techniques and behaviours. Perform root cause analysis, recommend process improvements, and write final post-incident reports. Project Delivery Take part in the team's project … delivery initiative, rotating between the following roles on a 1-3 monthly schedule: Vulnerability Management - maintain regular scans, interpret results, identify asset owners, track remediation activities and report on the agreed SLAs. Security Controls Administration - maintain availability and functionality of all security controls; implement new and advanced features where More ❯

The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and … Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order … influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and More ❯

Service Desk regarding InfoSec-related work items. Taking ownership of technical issues by capturing all relevant information and recording the detail in the Service management system. Investigating and resolving second-line issues. Fulfilling requests by actioning and completing user access requests. Advancing more technical issues to the appropriate support … teams. Managing the handling of critical issues related to priority incidents within the incident management process. Handling Major Incident Management notifications and communication to the appropriate technical teams and business areas to investigate and resolve reported issues. Participating in the on-call rota for out-of … questions. Install, configure, and troubleshoot hardware and software on end-user devices. Strong capability to detail processes and compartmentalize issues. Experience in user access management and responsibilities. Ability to work under pressure and take ownership of tasks and customer issues. Active Directory, Office 365 Admin Centres, and G-Suite More ❯

a professional and proactive desktop support service to our business to business (B2B) customers and our own busy office environments including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management. This includes the London office and remote support to … user accounts using Active Directory for the internal Windows network, Google Admin for Gmail and Google Docs and in-house systems Mobile Device asset management for users' devices including support and logging the status of the device throughout its lifecycle. Supplier order management for consumables and hardware and … software provision. Ensuring support and operational procedure documents are kept up to date for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset More ❯

this position, you will support our team while driving change and developing new ideas that will shape the future of our operations. Role Scope: Management Structure & People Management • Serves as second port of call when IBX manager or supervisor is unavailable. • Supports IBX manager and site supervisors in … the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely … act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues. • Strong organisational skills and experience in planning projects, including vendor management and customer communications. • Collaborative and approachable - able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members. More ❯

collaborative individuals who have strong ethics and attention to detail. OPERATIONAL RISK- TECHNOLOGY The Operational Risk Division at Goldman Sachs is an independent risk management function responsible for developing and implementing a standardized Operational Risk Management Framework (ORMF) to identify, measure, monitor, and escalate operational risk across the … is for a professional with deep technology subject matter expertise dedicated to actively employ and strengthen the components of the firm's operational risk management framework relating to technology risks. THE ROLE & RESPONSIBILITIES This role will be responsible to continuously identify, monitor, measure, assess, and challenge operational risk for … senior Technology Operational Risk Lead, you will be responsible for providing independent oversight and challenge of the first line of defense (1LoD) technology risk management practices. The Engineering Organization includes the Engineering Division and technology and strategist groups in Revenue and Federation divisions. Our engineers are responsible for building More ❯

and ensure alignment with project objectives. Provide input on budgetary requirements for lab equipment, maintenance, and operational expenses. Assist in implementing service methodologies, including incident management, problem management, capacity management, etc. Maintain existing co-located and in-house Data Centers. Coordinate technical and IT issues on … maintain lab system access and automation to facilitate testing of satellite terminals over the air and via satellite simulators. Update lab device and cable management documentation and relevant system databases like Patch Manager. Ensure health and safety compliance for lab tenants and visitors. Facilitate and coordinate lab installations, including … data center/lab and antenna gantry setups. The day-to-day Develop and document standard methodologies for lab utilization, equipment maintenance, data management, and safety, updating lab management tools such as Patch Manager. Supervise the acquisition, installation, calibration, and maintenance of RF and network test equipment and More ❯

Siemens UK – a global infrastructure group. This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to … such as 1st Line Support Technician, Desktop Support Technician, Service Desk Analyst, or similar IT support environments—particularly those who are confident working with incident management systems and have a strong eye for detail in technical monitoring scenarios. Responsibilities: Monitor and log incidents through the fault management … critical metrics Register faults and assist callers with routing their issues appropriately Support continuous improvement by providing system/process feedback Adhere to Quality Management, Health and Safety, and Security protocols Key Skills/Experience Required: Essential: Experience in a 1st Line Support or Service Management Centre environment More ❯

Siemens UK – a global infrastructure group. This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to … such as 1st Line Support Technician, Desktop Support Technician, Service Desk Analyst, or similar IT support environments—particularly those who are confident working with incident management systems and have a strong eye for detail in technical monitoring scenarios. Responsibilities: Monitor and log incidents through the fault management … critical metrics Register faults and assist callers with routing their issues appropriately Support continuous improvement by providing system/process feedback Adhere to Quality Management, Health and Safety, and Security protocols Key Skills/Experience Required: Essential: Experience in a 1st Line Support or Service Management Centre environment More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

on a full time, permanent basis. This role will suit someone who has a good understanding of IT risk and control frameworks, IT risk management and reporting. Your new role Reporting to the Head of IT Risk and Governance, you'll assist in developing and conducting consistent divisional/… responsibilities: Provide guidance and support to the IT stakeholders in undertaking IT Risk and Control Assessments Guide IT stakeholders to ensure that Issue and Incident Management process is followed Support the Divisional IT Risk Manager in executing IT Risk and Control Assurance activities and undertaking IT controls testing … with the applicable IT policies and standards Act as the first line of contact to interface with IT and business stakeholders for IT risk management Facilitate the engagement of assurance providers such as GIA and external auditors with the IT stakeholders Source and validate the risk and control indicators More ❯

Site Reliability Engineer Remote - Canada, Americas/Engineering We offer The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted … continent - even Antarctica. Our Mission Tyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility If this sounds like an environment that you believe could work for you then read on to … look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of More ❯

a person who is decisive, collaborative and calm under pressure, detail-oriented and analytical, to help us implement and run a new IT risk management framework. This is a multi-faceted role supporting both a Technology Transformation Programme as well as helping to ensure current operational technology and applications … are reliable and resilient. This role will suit an incident or IT disaster recovery manager, or someone with equivalent practical experience in technology operations, who is looking to broaden their skillset. After developing your specialist skills you are now looking for opportunities to grow and learn more about wider … and dynamic team to build innovative ways of building and assessing operationally resilient technology services. Principal Accountabilities: Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks. Risk Assessment & Evaluation: Ensure compliance with governance policies, provide More ❯

years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems). Incident management experience required, responding to electrical and mechanical failures, focusing on incident resolution and lessons learned. Proficiency in two or more of the following … areas: Power capacity allocation for high and low-density racks. Incident management and resolution for outages related to M&E. Systems administration (Linux and/or Windows Servers). Data center design, commissioning, and operational best practices. Executing Method of Process (MOP) improvements. Exceptional problem-solving skills and … skills. Strong adherence to processes, assuming the role of a process champion. Effective relationship skills. Ability to work independently and proactively with minimal direct management oversight. Experience supporting large Enterprise customers in an Operations environment. Preferred Qualifications Bachelor's degree or relevant work experience. CNET CDCDP or CDCMP certification. More ❯

Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery … a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework … About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem More ❯

available, and performant, aligned with the IT Strategy. The role requires operating at SFIA levels 6 and 7 within Information Security and Technology Service Management disciplines, including: Developing and implementing an enterprise information security strategy aligned with business goals. Ensuring compliance between business strategies and information security. Providing expertise … technology service providers and oversee service delivery. Lead the development and maintenance of the security controls framework and compliance. Manage security operations, threat monitoring, incident response, and testing. Define and steer cybersecurity programs, ensuring industry best practices and emerging threats are addressed. Ensure renewal of key certifications like Cyber … Essentials+ and ISO27001. Participate in the Risk Committee. Collaborate on security policies, procedures, and standards across the IT estate. Lead incident management, response, and tabletop exercises. Oversee security awareness, training, and communication initiatives. Report on the effectiveness of security controls and compliance. Participate in security assessments, audits, and More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

release pipelines - CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM) People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology … recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

information security policy in their scope and ensures its application. The RISO has an advisory, leadership, delivery, assistance, training, and alerting role with the management of the business. The RISO ensures proper alignment with the companies’ global cybersecurity strategy and act as primary liaison between the global information security … The Regional Information Security Officer ensures the implementation of operational processes and solutions to guarantee data protection and information systems’ security level. Through relationship management, influence, and negotiation, the RISO supports both the core information security function and helps lines of business improve the global information security program’s … Liaising with and offering strategic direction to related governance functions Provides second, third line information and cybersecurity support, triaging incidents in accordance with the incident response plan. Qualifications Extensive information security experience including senior security leader responsible for overall security function Team Management & Leadership Ability to engage with More ❯

information security policy in their scope and ensures its application. The RISO has an advisory, leadership, delivery, assistance, training, and alerting role with the management of the business. The RISO ensures proper alignment with the companies’ global cybersecurity strategy and act as primary liaison between the global information security … The Regional Information Security Officer ensures the implementation of operational processes and solutions to guarantee data protection and information systems’ security level. Through relationship management, influence, and negotiation, the RISO supports both the core information security function and helps lines of business improve the global information security program’s … Liaising with and offering strategic direction to related governance functions Provides second, third line information and cybersecurity support, triaging incidents in accordance with the incident response plan. Qualifications Extensive information security experience including senior security leader responsible for overall security function Team Management & Leadership Ability to engage with More ❯

Building Fabric, and infrastructure within the confines of the campus compound are completed promptly. To effectively supervise the day-to-day operation and risk management promoting the foundation to operational excellence. Full accountability of controls and process disciplines are rigorously maintained and continually enhanced through metrics reporting, risk assessment … analysis. To act as first response to BMS alarm notifications across campuses and providing information to the Clients Service desk Team and CBRE Senior Management Team. You will also be expected to have extensive understanding of Critical Facilities/Data Centre infrastructure (Electrical, Mechanical, and DC specific infrastructure). … supervisor, you will be responsible for effective inspection, operation and maintenance of all associated assets within the Data Centre. Primary Objectives Responsible for the management of the staff, operation and maintenance within the BCR and BMS systems. Daily management of the OCC team including compliance with CBRE disciplinary More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities: Lead and deliver complex advisory engagements across business case development, IT … maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives. Design and … traditionally siloed functions within IT to help foster cross-functional ways of working and collaboration within our top customers. Minimum qualifications: 10+ years of management consulting or industry experience in areas such as IT strategy & operations, digital transformation, innovation, and organizational change. Deep understanding of cloud technologies and their More ❯