51 to 75 of 92 Incident Management Jobs in London

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

Develop and maintain strong relationships with key stakeholders. Lead and manage a security pillar, ensuring the delivery of high-quality work. Document and maintain incident response plans for various cybersecurity incidents. Maintain Business Continuity Policies and Plans to ensure uninterrupted operations. Prepare and maintain Disaster Recovery plans to mitigate … degree in a related technical area. One or more relevant certifications such as CISSP, CISM, GCIH, CEH, or OSCP. Proficiency in SIEM Platforms, vulnerability management tools, and incident management processes. Experience in managing security functions or SOC capabilities. Strong analytical skills to analyze security monitoring data and more »

software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch … Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools more »

central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incident management) Azure Virtual Desktop (AVD) Microsoft Dynamics … We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. Logical thinking, reliability, and determination. Experience in delivering high-quality customer service and collaborating in a small team. How to more »

Rate Payable to Contractors: £350 - £400 per day Duration of Assignment: 6 months Role Description: The Information Security Analyst role at RBC BlueBay Asset Management involves providing expert advice and support on Information Security. The role includes system access reviews, security monitoring, compliance checks, and contributing to the security … IT KRIs/KPIs. Conduct periodic internal penetration testing and vulnerability assessments. Report status and exceptions to the Information Security Officer. Standard and Procedure Management: Ensure security procedures are met and followed. Document standard and security procedures for BAU tasks on the internal SharePoint site. Support and challenge third … identify and assist with IS exemptions. Minimize exemptions and explore alternative solutions before filing. Review and maintain a record of IS exemptions. Information Security Incident Management: Assist in responding to auditor, vendor, or client questions. Participate in or lead investigations of security breaches. Facilitate investigations of security incidents more »

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

programme to reduce the bank’s cyber threat landscape and ensure robust "Business As Usual" cyber assurance processes. Key Responsibilities: Cyber Test and Validation Management: Oversee the Cyber Test and Validation process, support Cyber Risk Assessment, and drive the Cyber Assurance programme across the bank. Security Engineering Advice: Advise … cybersecurity regulations not directly supported by our global framework. Security Control Implementation: Work with technology infrastructure teams to implement security controls across various platforms. Incident Management: Investigate, coordinate, and address Information and Cybersecurity incidents, including forensic evidence collection and security event investigation. Incident Analysis and Communication: Analyze … infrastructure security incidents, convey technical analysis to management, and act as a liaison during security investigations. Regulatory Response: Respond to regulatory requests, manage engagements with regulators, and coordinate compliance-related investigations. Preferred Qualifications and Experience: Experience: A strong background in Cybersecurity, Systems, Infrastructure, Network, and Cloud. Technical Skills: Proficient more »

such as commissioned IT Health Checks, auditing, vulnerability scanning and penetration testing to name a few [but not exhaustive]. Report testing results to management and commissioning customers. Documenting and managing completion of required corrective actions, remediation activities and recommendations using well documented and managed improvement and implementation plans. … ICT Industry security compliance, to include NHS Digital reporting requirements during cyber incidents. Support the reporting cycle as specified in the ICT Security and Incident Management Policies Evaluate new security technology developments, to include the recommendation of new technologies, where appropriate internally for evaluation and PoC as suitable. … escalation to outside suppliers where appropriate. Support the following ITIL v3 processes Risk, Capacity, Availability, IT Service Continuity, Information Security, Compliance, Architecture and Supplier Management Manage all toolsets, dashboards, alert mechanisms, and systems, including outputs and resulting tasks and remediations as required to deliver Secure Infrastructure and Security Compliance more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

nd/3rd line support across the organisation. You will have day-to-day accountability for the global service desk, including ticket and incident management, coordinating service activities to resolve tickets with minimal downtime and drive service improvements. The team works primarily within a Windows & Azure environment, and … technical support including SharePoint administration and Active Directory and Office 365 Background in banking or financial services VIP support is desirable Knowledge of service management and tracking software Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices Comfortable at communicating with all more »

possible as part of continuous improvement to the support function Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service Incident management Produce wiki or other relevant documentation to enhance in-house knowledge base Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

a 2nd Line Support Analyst to join our London based global law firm on a permanent basis. Troubleshoot and take ownership of tickets following Incident Management and Request fulfilment (service requests) process Log tickets, including all action taken and any resolution respond to emails and tickets/requests more »

the London office. My client is looking for a confident self-starter to provide high level tech support across all applications. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »

Implement security controls and procedures Conduct security testing and training Improve staff knowledge of security best practices Work with IT Helpdesk to ensure efficient incident management Collaborate with IT and Operations teams to ensure secure deployments Report to senior management Liaise with suppliers and 3rd party providersThe more »

and allow them to offer the best service possible. This is a senior role, so plenty of experience within SecOps is vital, especially within incident response and engaging with the wider business. This role will also see you have direct reports, so experience in a little leadership or mentoring … to further enhance capabilities Experience with malware analysis is essential as you will play a senior role in managing this process. Having ownership over incident management and ensuring incidents are closed out in a timely manner or escalated effectively. Risk analysis across multiple teams and technologies is also … great internal security role, working with a reputable organisation and a talented team. If you have the right experience and are comfortable with your incident response skills then please do go ahead and apply now. more »

enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Direct management of onsite technicians and cover/freelancers Service Improvements - work with the Operations Team to identify service improvements Incident management - manage process … as per client internal processes Discipline - maintain an organized and professional environment where the team is managed to meet and exceed client standards Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required Staff Development - skills matrix, training requirements Daily workload management and … Scheduling Forecast - staff, hire, and technical requirements Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and company senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests more »

Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »

to work for a global leader in data science. Responsibilities: Conduct research, design, develop, deploy, and enhance security solutions, such as cloud security posture management (CSPM), endpoint detection and response (EDR), cloud access security broker (CASB), and integrated cloud email security (ICES). Support initiatives and technologies related to … and monitoring security solutions on a daily basis. Support security analysts in their investigations and fixes of security issues in accordance with procedures for incident management and response. Keep up to date knowledge of sophisticated threats, ongoing surveillance, incident handling, and mitigation techniques utilized in cyber security … operations. Qualifications: Experience with integrated cloud email security (ICES) and cloud access security broker (CASB) and cloud security posture management (CSPM) Expertise in scripting for complex assignments and automation Knowledge in SANS Top 20 Controls, NIST Framework More details: Permanent role 2 days in office, 3 days work from more »

deputise on their behalf. Support and resolve problems with 3rd party equipment as required. Perform all duties to the highest professional standards. Ensure Change Management policies are followed at all times by Trust and 3rd party employees. Respond to, and resolve, incidents as directed by the Customer Support Manager … of Desktop Technical Support. Provide advice to others within the ICT department on issues relating to Desktop Technical Support. Assist with the planning and management of project work within the Desktop Technical Support Team Maintain a clean, safe and tidy office and working environment. Maintain a calm and professional … and Technology qualification ITIL qualification or equivalent knowledge Experience Essential Previous experience of 2nd line technical support within a service desk environment Knowledge of incident management software, particularly IVANTI, Desirable Broad NHS knowledge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act more »

incidents and tasks as well as ensuring clear reporting to senior management. The key experience and knowledge required for this role includes: Experience of Incident management, problem solving fix on fail and associated support, with specific experience of support during major incidents. Knowledge of APIs. Literacy of architectural more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed • Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved • The Technical Event Producer will be responsible for more »

is accurate and submitted timeously -Editing and translating reports as needed -Analyse info and reports received and notify relevant department as needed - Lead the incident management process by recommending appropriate actions ensuring regular follow ups as well as communicating info to stakeholders -Liaise with management and internal … in French is essential - Degree educated in either political science, international relations, politics, economics, social science, law or similar is required - Experience in project management and reporting needed - Ability to process large volume of technical information - Experience working with a Non-profit organisation as well as due diligence beneficial more »