51 to 75 of 498 Incident Management Jobs in London

programme across the global business! This role sits within the FTSE Russell Regulatory, Risk & Controls function and provides foundational execution support across controls inventory management, controls data quality, controls rationalisation, RCSA coordination, reporting and governance routines The role is central to helping ensure that controls are accurately recorded, consistently … Owners, Risk & Control colleagues, process owners, RCSA participants and governance stakeholders to help maintain high-quality control records, track assessment activity and support reliable management information The role provides the operational foundation for effective controls governance, risk assessment, control lifecycle management and continuous improvement It is well suited ...

Incident Response Specialist Working Hours: Wednesday to Saturday, 08:00 to 17:45 (UK Time) Rate: £500 - £600 per day inside IR35 - 12 month contract Remote - 2 days per month in the London office About the Role We are seeking an experienced Incident Response Specialist to join … opportunity to work in the Banking sector. This is an excellent opportunity for a cyber security professional looking to further develop their expertise in incident response, digital forensics, threat containment, and enterprise-scale cyber operations . You will work alongside experienced professionals across Threat Intelligence, Detection Engineering, Security Operations ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties … required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network ...

enhance industry compliance. As a Technology Risk and Controls Director within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You’ll work with ...

data centers, this is the challenge you've been looking for.Key job responsibilitiesKey job responsibilitiesTeam Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers.Operational Excellence: Ensure operation and maintenance of mechanical … electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster.Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely ...

Operational Excellence (OPX) team is the group that keeps production healthy at scale. We provide engineering teams the platform capabilities, observability tooling, automated safeguards, incident management tooling, and safe feature release systems they need to deliver highly available systems, ship features with confidence, and investigate and mitigate incidents … safeguards, and fault mitigation, and deliver them as platform tooling that engineering teams across the company adopt for their own services Own and improve incident management tooling and on-call health. Reduce alert noise, surface actionable signals, and empower engineering teams to operate their services confidently with minimal ...

operational services across key client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This … highly visible role requiring strong stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact ...

Senior Manager - DSO - UK Data Incident Investigations Lead Location: London Other locations: Anywhere in Region Date: 28 Jul 2026 Requisition ID: 1724984 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take … your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager – DSO – UK Data Incident Investigations Lead About EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

maintaining robust, scalable, highly available production systems in accordance with our service level objectives Preventing production incidents but when they do occur, performing effective incident and problem management and RCA to minimize downtime as well as possibility of recurrence. Pushing out changes and releases to production environment reliably … effective change and release management Quick and effective response to alerts before they become incidents, with an approach to prevent them from occurring ever again Effectively triaging alerts, requests, emails such that things that needs attention get addressed first and in a timely manner in the order of their ...

aligning telemetry, monitoring, service health, dashboards, Service Level Objectives (SLOs), and resilience reporting with Operational Resilience outcomes. Working closely with technology, operations, service management, and business stakeholders, the successful candidate will ensure organisations have the visibility, insight, and governance required to proactively manage service performance, reliability, and resilience.This role … Resilience Important Business Services (IBS) Service Mapping and Dependency Mapping Impact Tolerances Scenario Testing Resilience Risk Assessment Operational Resilience Frameworks Business Continuity Principles Service Management & Operations Site Reliability Engineering (SRE) Incident Management Problem Management Major Incident Support IT Operations Service Reliability & Availability Management ITIL ...

governance, integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured … onboarding documentation. Identify and manage gaps between supplier capabilities, client expectations and existing SI/OI processes. Support supplier assessments relating to Security Management Plans, compliance reporting and assurance activities. Ensure suppliers understand audit expectations, governance requirements and evidence obligations. Coordinate onboarding across multiple service commencement dates and transition ...

WORK WITHYou'll join Bain's Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world. You'll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment. WHERE YOU'LL FIT WITHIN THE TEAMAs IT Operations Director, you'll lead the day-to-day operations ...

Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Director The role The Director Technology Operational Resilience role at St. James's Place Management Services presents an outstanding opportunity to lead a forward-looking technology resilience strategy. This position secures flawless operational continuity and world-class security. … strategy and roadmap. Deliver direction for the Information Security and Cyber Security functions through the Chief Information Security Officer. Ensure effective security operations, vulnerability management, identity and access management, threat detection and incident response capabilities. Maintain alignment with recognised security frameworks including ISO 27001 and NIST. Maintain ...

take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager – DSO – UK Data Incident Investigations LeadAbout EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident handling and investigation capability to improve consistency, speed and governance in suspected data incident triage and investigation. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The opportunity: As a senior manager ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region. Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure ...

function that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region.Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services.The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure support ...

also looking to acquire new businesses and smooth out a set of disparate systems. The IT Project Manager will take responsibility for the management of IT projects. This will include meeting project commitments, including communications with sponsors and stakeholders. The IT Project Manager will also take responsibility for managing … agile activities, and support the teams as a coach in project delivery methodology·Help the software engineering team to implement a strong release management function·Provide day-to-day coordination and quality assurance for initiatives and tasks in the software engineering team.·Help the team coordinate the incident ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

Visa Operations, such as SD-WAN, Cloud, and various Payment products/services. \n Essential Functions: \n \n Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process. \n Follow documented support procedures, managing each … issue to a resolution or passing over to the next shift to maintain established service levels. \n Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. ...

commitments. Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women. With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have … measured and evaluated to ensure operational excellence and regulatory compliance. A strong opportunity to combine operational service ownership with cross-team collaboration and stakeholder management in a collaborative, forward-thinking environment. Key Responsibilities: Prioritise and manage operational deliverables to support overall business targets, collaborating closely with the Managing Director ...

stakeholders, and governance teams to ensure AI solutions continue to deliver measurable value throughout their lifecycle. The role combines technical leadership, operational excellence, stakeholder management, and people leadership, requiring an individual who is equally comfortable discussing model performance, coordinating incident response activities, managing enhancement roadmaps, and engaging senior … ownership of AI solutions following successful deployment and handover from delivery teams. Establish and maintain support processes, documentation, runbooks, monitoring dashboards, escalation paths, defect management and operational procedures. once a solution has met agreed production acceptance criteria, including runbooks(those will need to be created and handed over ...

help organisations move from AI ambition to responsible, scalable execution. You'll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management , helping organisations build trust in AI while unlocking its potential. What you'll be doing Define and deliver AI assurance: Design … ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments. Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement. Build trusted AI solutions: Partner with ...

ensuring AI systems are evaluated for business, operational, ethical, legal, regulatory, and societal risks, particularly in high-risk or regulated environments.WE EMBED AI RISK MANAGEMENT- You will integrate AI risk management and assurance activities throughout the end-to-end AI lifecycle (1st line of assurance), from use case … selection and design through development, testing, deployment, monitoring, change management, and retirement.WE BUILD TRUSTED AI – You will work closely with product, engineering, data science, security, privacy, legal, and compliance teams to ensure AI solutions are designed, developed, and operated in accordance with organisational risk appetite and regulatory expectations, incorporating ...