51 to 75 of 106 Incident Management Jobs in London

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure … have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance. Key Responsibilities CMDB Management Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity. Define and enforce governance policies for configuration item (CI) lifecycle management. ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

know how to stay resilient under pressure and thrive on solving complex problems, this could be the perfect next step. Key Responsibilities * Application Operations Management - Supporting, managing, and maintaining applications to ensure optimal performance.* Custom Development & Enhancements - Building and maintaining custom features and tools to meet business and application … needs.* Monitoring & Troubleshooting - Analysing performance issues, resolving incidents quickly, and implementing solutions that drive efficiency.* Incident Management & Service Delivery - Leading incident resolution, managing SLAs and KPIs, and driving continual service improvements.* User Support - Providing technical support and ensuring users can fully leverage the application suite.* Automation & Optimisation ...

Clearance - London Based or ability to travel to London.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

drive them to resolution. RESPONSIBILITIES Own the production environment: stability, performance, and availability are your responsibility Approve production releases, ensuring adequate testing and change management processes are followed Define, build, and configure monitoring, alerting, and instrumentation - choosing the right approach (build or buy) on a case-by-case basis … Lead incident response: coordinate teams during outages, drive root cause analysis, and implement preventive measures Manage and develop a small team comprising DevOps and technical support staff Oversee DevOps practices: CI/CD pipelines, infrastructure as code, deployment automation Ensure testing adequacy before releases; work with development teams ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

driving strong cross-functional collaboration across Business, Technology, and Compliance teams. We’ll Trust You To Risk Framework & Oversight Maintain and enhance the risk management frameworks across regulated and unregulated areas of EMkts, ensuring alignment with agreed risk appetite and tolerance. Lead delivery of core risk programmes, including Risk … Control Self-Assessment (RCSA), scenario analysis, stress testing, and ICARA assessment. Identify, assess, and monitor risks across EMkts workflows, delivering actionable insights to senior management and governance forums. Control Environment & Monitoring Oversee incident management processes, ensuring lessons learnt and remediation plans are effectively embedded. Monitor key risk ...

current Windows endpoint and server estate, with?an initial?focus of Cyber Essentials compliance. The role will also?be responsible for?the allocation and management of tasks/work packages for a team of Senior System Analysis who will also be focused on security/vulnerability remediation activities … managed services. Build strong relationships with stakeholders Desirable Professional certifications (e.g., Microsoft MCSE/MCP). ITIL Foundation or higher; PRINCE2 or Agile project management qualifications. Experience in Higher Education or DevOps. Experience working on and delivering Cyber Essentials Technical Requirements Essential 5+ years experience ...

performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives … tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication ...

performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives … tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication ...

Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs … Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards ...

Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs … Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards ...

build services, and consultancy to the business. Take ownership and accountability for all network-related issues across the Service Delivery Life Cycle. Deliver effective incident management, including internal and external team communication and resolution. Manage and implement all approved technical changes and fault resolutions, adhering strictly to change … management policies and procedures. Follow internal and external procedures to ensure smooth delivery of work streams and projects. Work independently and collaboratively, liaising with external infrastructure teams and departments to resolve complex issues. Define, develop, and improve procedures to enhance efficiency and benefit the wider team. Produce and maintain ...

point of contact for all cybersecurity-related requests in the London office. Perform compliance reviews and oversee remediation of cybersecurity weaknesses. Coordinate security testing, incident management, and reporting of key cybersecurity metrics (KPIs/KCIs). Review and assess cybersecurity-related requests and infrastructure changes (e.g., access management, system interconnections, change control). Support post-incident analysis and help implement preventative measures. Partner with IT and cybersecurity teams to maintain secure network, systems, and application configurations. Oversee the delivery of security awareness training to staff. Participate in internal and external audits related to information security. Promote ...

common initiatives and Custody Digital Ledger program enabling the way to custody Digital assets product launch in 2026. Operational responsibilities will include; Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence Proactively identifying and addressing potential problems … before they impact production. This involves monitoring system performance, analyzing trends, and implementing preventative measures. Additionally driving broader aspects of IT service management such as Change Control, driving Automation and Tooling by Identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities. The successful candidate will communicate ...

File Servers. Security Hardening Policies: Define, deploy, and maintain security hardening policies for Windows and Linux servers, following industry's best practices. PKI Management: Operate and enhance the company's Public Key Infrastructure (PKI), supporting use cases like certificate-based authentication and secure network access. Secure Admin Workflows: Implement … maintain secure administrative access using Privileged Access Workstations (PAWs), secure protocols (SSH, RDP), and Privileged Access Management (PAM) tools. Active Directory: Maintain and support Active Directory, including integration with Microsoft Entra ID. Automation & Configuration Management: Use Puppet and scripting tools (PowerShell, Python, Bash) to automate and maintain system ...

values and promotion of a "No Blame - Just and Learning" culture is essential. Main duties of the job oOversee the day-to-day operational management of the Service Desk in collaboration with other senior analysts.oBalance responsibilities across Service Desk system administration, configuration, documentation, call handling, and team HR administration.oDrive … mentor Service Desk team members.oPrevious experience in team leadership within an ICT support environment.oAdvanced troubleshooting skills and a solid understanding of the ITIL Incident Management framework.Additional InformationoThe role involves close collaboration with 2nd and 3rd line ICT support teams and managers. About us At Imperial College Healthcare ...

/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including SLAs, incident management, and escalation frameworks. Drive operational excellence through automation, monitoring, and proactive issue resolution. Security, Compliance & Governance Establish and maintain cloud governance frameworks … environments and distributed teams. Deep expertise in Azure services, cloud architecture, AI/ML integration, and managed service delivery. Excellent leadership, communication, and stakeholder management skills. Strong financial acumen, with experience in cloud cost optimisation and budgeting. Demonstrated ability to build and evolve modern cloud services in close partnership ...

2023. Overview As a Senior Cloud Support Engineer at Thought Machine, you are stepping into a senior technical role that goes well beyond incident response. At this level, you are expected to own, influence and elevate how we deliver support globally - across both our hosted SaaS product and bank … looking for 5+ years in technical support, cloud infrastructure, or SRE/DevOps roles, ideally within high-scale, client-facing environments Deep experience with incident management, root cause analysis, and production troubleshooting Strong Linux systems knowledge, including filesystems, networking, and system internals Programming skills in GoLang and Python ...

firms risk appetite, client expectations and legal and regulatory changes and attitudes Manage and provide day to day leadership and advice on data incident response globally, ensuring appropriate action is taken to minimize the risks associated with actual or potential exfiltration of data, including forensic document review, legal … regulatory reporting, client and individual notifications and reputation management. Act as a trusted adviser to partners, functional heads and others on data incident management, response and remediation worldwide To support the CPO and CISO in the formulation and delivery of the firms cyber and incident response strategy ...

small team and closely with the Head of Delivery and Head of Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation … expecting the right candidate to have; Prior experience in telecoms network build and maintenance. Experience in working with Jira ticketing or a similar service management tool Excellent communication and stakeholder management skills able to balance the needs of customers, contractors, and internal teams The Next Steps If this ...

team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles … emphasis on the end user experience. How You’ll Make An Impact Serve as an Audio-Visual SME for Cisco AV including deployment, integration, incident management and support for internally and externally hosted events Provide concierge level support and management for C-level and corporate-wide events ...

control assessments, performing control testing, risk reporting, and maintaining risk and control registers. The role involves collaborating with various teams to drive proactive risk management strategies and ensure compliance with IT controls. We’reseeking a skilled and forward-thinking IT Risk Analyst to join our Technology team. In this … resilient, secureand compliant. Key Responsibilities Develop and maintain a strong understanding of IT Risk principles, frameworksand practices, to support our culture of proactive risk management Provide guidance and practical advice to IT teams in identifying, assessing and documenting risks and controls Coordinate and support the completion of IT Risk ...

Azure cloud services and automation. Proficiency in relevant programming/scripting languages (e.g., C#, PowerShell). Support & Maintenance: • Background in L2/L3 support, incident management, and troubleshooting. • Ability to work within defined service levels and support processes. Collaboration & Communication: • Effective team player with good communication and documentation ...