76 to 100 of 224 Incident Management Jobs in London

workflows Desktop & Application Support Support Windows OS, Microsoft Office 365, and cloud-based applications Provide guidance on core and specialist applications (eg document management and legal tech tools) Incident Management & Documentation Log and manage incidents using ITSM tools (eg ServiceNow) Ensure tickets are resolved within SLAs Maintain … accurate documentation and knowledge resources Hardware & Asset Management Track and manage IT assets and equipment lifecycle Support installs, moves, and changes (IMAC activities) Collaboration & Continuous Improvement Work with regional and global support teams to resolve issues Identify recurring problems and contribute to long-term solutions Support onboarding, training sessions ...

infrastructure, and networking. Implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to track system health. Automate root cause analysis and incident detection through advanced monitoring techniques. Incident Response & Reliability Engineering Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through improved … observability. Integrate monitoring and alerting tools with incident response platforms (ie: ServiceNow). Develop self-healing and auto-remediation mechanisms to reduce operational toil. Improve alerting strategies by reducing false positives and improving signal-to-noise ratio. Governance, Compliance & Reporting Define observability best practices and governance models to ensure ...

Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process … emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations team Key Responsibilities Provide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting ...

service portfolio, including TFE, Active Directory, Jenkins, inventory tooling and Bastion Hosts Driving infrastructure as code adoption and the evolution of AI-driven infrastructure management Ensuring the availability, performance and operational health of core services Acting as the escalation point for critical incidents and service issues Balancing operational delivery … engineering teams Strong technical background in Windows and Linux infrastructure Understanding of CI platforms, infrastructure as code and infrastructure automation Ability to balance people management, technical decisions and stakeholder communication Experience improving operational processes, including incident management, change control and on-call practices Track record of coaching ...

documentation. Identify architectural weaknesses, dependencies, technical debt, and vendor lock-in risks. Assess scalability, performance, resilience, availability, and overall platform reliability. Review cybersecurity, access management, data protection, incident management, and compliance with relevant standards. Evaluate engineering team maturity, CTO capability, technical leadership, organisational structure, software delivery processes … ability to execute the product roadmap. Produce technical recommendations identifying risks to be addressed both before investment and during post-investment integration. Portfolio Management & Value Creation Monitor execution of technology and product roadmaps across portfolio companies. Evaluate product, technology, and operational KPIs, including: system uptime engineering velocity software release ...

detail to investigate alerts, piece together information to build a bigger picture and provide suitable remediation steps for customers. Monitoring our SIEM (Security Incident and Event Management) and SOAR (Security Orchestration, Automation and Response) tools to detect suspicious events and abnormal activities. . Triaging events through validating suspicious … dedicated tools. . Ability to escalate with effective reporting to level 3 SOC Analyst or Seniors Stakeholders. . Documenting and managing incident cases to utilise information for stakeholder engagement to provide insight and intelligent recommendations. . Providing incident management through effective monitoring, reporting and technical guidance ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US* Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights* Occasional weekend work … Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues* Working knowledge of multiple buy-side or sell-side Order Management Systems* Strong understanding of international equity market mechanics, flows, and settlement processes* Proven ability to lead multiple projects simultaneously, delivering to deadlines* Expert-level ...

trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely with global teams in APAC and US. Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights. Occasional weekend work … Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues Working knowledge of multiple buy-side or sell-side Order Management Systems Strong understanding of international equity market mechanics, flows, and settlement processes Proven ability to lead multiple projects simultaneously, delivering to deadlines Expert-level ...

produce Continuous Deployment – Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration – Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation – Create solutions to automate the scheduling and scaling of application workloads Cloud Management – Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management – Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving – The DevOps engineer is often the first port ...

order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global teams in APAC and USDrive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insightsOccasional weekend work will … Server environmentsAdvanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issuesWorking knowledge of multiple buy-side or sell-side Order Management SystemsStrong understanding of international equity market mechanics, flows, and settlement processesProven ability to lead multiple projects simultaneously, delivering to deadlinesExpert-level experience with MSSQL ...

area, but allows the team to branch out into several domains including, but not limited to, infrastructure, software development and deployment, networking, database management and virtual containerisation Core Responsibilities: Application design Application development Incident Management Virtual infrastructure management System health monitoring tools Database administration Supporting bespoke ...

Role Overview Combine technical expertise with excellent client management skills, ensuring seamless day-to-day operations, consistent service excellence and proactive support across all AV services at all EMEA sites. Demonstrate a keen interest in computer science and emerging technologies (including AI) experience in developing software or automations would …/AI and new technology trends; software development or automation experience is advantageous and will support continuous improvement across the service Operations Direct line management of technicians Supervise daily, weekly and monthly service operations including meeting room checks, PMR checks where scheduled, reporting, permits etc Resourcing: In collaboration with ...

modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil through automation and engineering excellence Deliver SRE capability assessments and roadmaps Act as a trusted … Looking For Extensive experience in SRE, cloud operations, or DevOps Proven consulting or advisory background Experience with AWS, Azure, or GCP Strong observability and incident management expertise Ability to obtain UK SC clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business ...

include: Platform Excellence: Ensure ongoing platform operation, security, reliability, efficiency, and governance. Automation & CI/CD: Develop, maintain, and continuously improve automated tooling, configuration management, and CI/CD pipelines for building and deploying systems. Incident Management: Maintain 24x7 availability of production systems. Lead incident response … Azure Mastery: Hands-on experience with a wide range of Azure services across all environments, particularly compute, networking, storage, database, costing, security, IAM, and management tools. Infrastructure as Code (IaC): Deep understanding of DevOps/SRE principles with demonstrable experience using IaC tools (e.g., Terraform, Bicep, ARM ) and complex ...

agendas in partnership ecosystems that make a global impact, this role offers a compelling challenge. What you’ll lead Lead the end‐to‐end management and delivery of the shared IELTS technology estate, ensuring exceptional performance, resilience under load, adaptability to change, and scalability to meet expanding global needs. … risks, and delivery conflicts to achieve seamless integration and shared success. Champion operational excellence across platform operations, ensuring continuous high availability, top‐tier vendor management, rigorous service quality standards, and responsive incident management practices. Maintain stringent oversight of risk management, regulatory compliance, cybersecurity protocols, and data ...

target‐state principles. Oversee delivery across multiple contributing teams (Technology, Quants, Data, Risk, Market Data), actively managing risks, issues, and dependencies. Drive effective incident management, root‐cause analysis, and remediation, ensuring continuous improvement in platform reliability. Maintain ample governance and control oversight, ensuring compliance with regulatory, audit … platforms, ensuring effective coordination between change and BAU activities, enabling both to execute without conflict or compromise to platform stability. Adhere to SFRC programme management standards, providing timely, high‐quality updates and inputs to the SFRC Programme Lead (including weekly status and monthly achievements). What we are looking ...

target-state principles. Oversee delivery across multiple contributing teams (Technology, Quants, Data, Risk, Market Data), actively managing risks, issues, and dependencies. Drive effective incident management, root cause analysis, and remediation, ensuring continuous improvement in platform reliability. Maintain ample governance and control oversight, ensuring compliance with regulatory, audit … ensuring effective coordination between change and BAU activities, and enabling both to execute without conflict or compromise to platform stability. Adhere to SFRC programme management standards, providing timely, high-quality updates and inputs to the SFRC Programme Lead (including weekly status and monthly achievements) in a timely manner. What ...

Modernize data architecture to support real-time streaming and graph-based modeling (Kafka, Flink) and unified analytics for operations and ML training. Transition release management from quarterly waterfall to continuous deployment with feature flags while protecting enterprise stability. Strategic & Organizational Leadership Partner with the CEO on division strategy, planning … calling, agent frameworks) and graph/knowledge graph technologies. DevOps/SRE practices at scale: CI/CD, IaC (Terraform, Pulumi), observability (Datadog, Grafana), incident management. Leadership Qualities Builder mentality with hands-on orientation; executive presence and strong communication skills; collaborative and bias for action; comfort with ambiguity. Preferred ...

Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle … positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production‐grade AI‐driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high‐quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large‐scale SaaS systems with production operations accountability ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … best practices (e.g., microservices boundaries, data contracts, API standards), while managing technical debt with clear criteria and payoff plans. Oversee engineering costs and vendor management in your area, ensuring ROI, compliance and appropriate SLAs. Hire, develop and retain top talent, structuring teams for autonomy and clarity. You will ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award‐winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … best practices (e.g., microservices boundaries, data contracts, API standards), while managing technical debt with clear criteria and payoff plans. Oversee engineering costs and vendor management in your area, ensuring ROI, compliance and appropriate SLAs. Hire, develop and retain top talent, structuring teams for autonomy and clarity. You will ...

leading global investment management organisation is looking for an experienced 2nd line Service Desk support engineer to join its Global IT Services team in the City of London. This is an L2 technical support position acting as the escalation point between the Service Desk and the wider IT Engineering … Microsoft Intune Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive Experience using ITSM platform Understanding of Conditional Access and cloud-based identity management Experience supporting corporate video conferencing and AV technology Experience troubleshooting Wi-Fi, wired networks, VPNs and virtual desktop environments Strong incident-management, prioritisation ...