76 to 100 of 284 Incident Management Jobs in London

environment. About the Role This is a shift-based operational support role within a 24/7 environment, responsible for the proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. Shift Pattern: 4 Days On/4 Days Off 1x Early Shift … 00am Key Responsibilities Monitor and manage international network infrastructure, ensuring high availability and optimal performance Perform first-line and second-line fault investigation and incident management across network, server, and security environments Escalate and coordinate with third-line support teams and external vendors where necessary Provide operational support … IP, MPLS, and networking protocols Experience with server or firewall infrastructure support Hands-on experience with Cisco networking hardware (preferred) Strong troubleshooting, analytical, and incident management abilities Excellent verbal and written communication skills in both English and Japanese Prior experience in NOC, GNOC, or data centre operations would More ❯

environment. About the Role This is a shift-based operational support role within a 24/7 environment, responsible for the proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. Shift Pattern: 4 Days On/4 Days Off 1x Early Shift … 00am Key Responsibilities Monitor and manage international network infrastructure, ensuring high availability and optimal performance Perform first-line and second-line fault investigation and incident management across network, server, and security environments Escalate and coordinate with third-line support teams and external vendors where necessary Provide operational support … IP, MPLS, and networking protocols Experience with server or firewall infrastructure support Hands-on experience with Cisco networking hardware (preferred) Strong troubleshooting, analytical, and incident management abilities Excellent verbal and written communication skills in both English and Japanese Prior experience in NOC, GNOC, or data centre operations would More ❯

environment. About the Role This is a shift-based operational support role within a 24/7 environment, responsible for the proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. Shift Pattern: 4 Days On/4 Days Off 1x Early Shift … 00am Key Responsibilities Monitor and manage international network infrastructure, ensuring high availability and optimal performance Perform first-line and second-line fault investigation and incident management across network, server, and security environments Escalate and coordinate with third-line support teams and external vendors where necessary Provide operational support … IP, MPLS, and networking protocols Experience with server or firewall infrastructure support Hands-on experience with Cisco networking hardware (preferred) Strong troubleshooting, analytical, and incident management abilities Excellent verbal and written communication skills in both English and Japanese Prior experience in NOC, GNOC, or data centre operations would More ❯

software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. Charles River provides an end-to-end SaaS solution automating front and middle office investment management … controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs … on data and support process insight, incorporating feedback and client input. Good domain experience, ideally front office. Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within 2 minutes of being received by an agent Quality Management – Ensure that monthly call quality and weekly incident management is completed to the relevant standards Escalation/Complaints Management – ensure that … all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that may occur. Conduct monthly More ❯

safety, security, availability, productivity, capacity, efficiency, and cost. We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next … level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising … mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. • Act as the site primary point of contact for More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM … off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including … Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects from time to time. Perform additional tasks as instructed by THE CLIENT FTE and More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: Plan and execute in … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting and … wireless, Cisco Security including ASA firewalls and ISE. Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. Proven experience in incident management, service request management and problem solving. Experience of using ticketing systems and use of monitoring and management tools. Ability to More ❯

services to the end users Assist with documenting and maintaining processes and work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office … Zscaler and Okta is a must Strong knowledge of audio-visual equipment to support ministerial meeting rooms Strong Service Now experience across Request and Incident Management 3+ years of asset management experience within Service Now ITIL Foundation Certification is a strong advantage MCSA Windows 10 certification More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

Deskside support service to around 50 users although this number could change. Daily tasks include logging of all issues raised using Service Now call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that all incidents are resolved within SLA timescales. Raising Centrica Energy specific service/change requests, managing through to completion. Delivering IMAC project work, attending project meetings and work groups as and when requested. Shift rota spilt between hours of 7am - 6:30pm. Monday to Friday … 365. Must be a Team Player with drive, motivation, and ability to work under pressure. Drive, motivation, and ability to work unsupervised. AD Account management and Administration. Azure Account management and Administration. Intune Account Management and Administration. Desirable skills: Basic LAN/WAN knowledge If this is More ❯

home. Primary office located at 28 Hanbury Street, London, E1 6QR. International travel required at least once a year. Key Responsibilities: Operational Leadership & Team Management: Manage and mentor the TOC Network Engineers, oversee daily operations, staffing, training, and HR processes. Service Delivery & Quality Assurance: Ensure flawless live transmissions, exceed … client expectations, manage service bookings, and develop performance metrics. Technical Oversight & Incident Management: Lead troubleshooting, incident analysis, develop disaster recovery plans, and participate in complex technical discussions. Process Optimization & Documentation: Review and improve workflows, maintain documentation, and ensure change management adherence. Technology Strategy & Implementation: Contribute to … long-term technical planning, evaluate new technologies, oversee implementation, and collaborate on system architecture. Vendor & Partner Management: Work with external vendors to resolve issues and evaluate new solutions. Monitoring & Reporting: Use monitoring tools to proactively identify issues and develop reporting systems for clients. Candidate Strengths: 5-7+ years More ❯

Deep understanding and experience with Active Directory and Entra ID (Azure AD). PowerShell Automation: Strong scripting skills for system administration and M365. Endpoint Management: Proven ability to manage and troubleshoot Windows desktops and endpoints. Troubleshooting: Proven ability to diagnose and resolve complex technical issues. Proactive Approach: Strong analytical … skills with a drive to automate. Incident Management: Experience with incident handling. My client is based in London More ❯

Deep understanding and experience with Active Directory and Entra ID (Azure AD). PowerShell Automation: Strong scripting skills for system administration and M365. Endpoint Management: Proven ability to manage and troubleshoot Windows desktops and endpoints. Troubleshooting: Proven ability to diagnose and resolve complex technical issues. Proactive Approach: Strong analytical … skills with a drive to automate. Incident Management: Experience with incident handling. My client is based in London More ❯

Deep understanding and experience with Active Directory and Entra ID (Azure AD). PowerShell Automation: Strong scripting skills for system administration and M365. Endpoint Management: Proven ability to manage and troubleshoot Windows desktops and endpoints. Troubleshooting: Proven ability to diagnose and resolve complex technical issues. Proactive Approach: Strong analytical … skills with a drive to automate. Incident Management: Experience with incident handling. My client is based in London More ❯

and resolve complex data integration and processing issues, troubleshoot performance bottlenecks, and ensure high availability of critical data services with minimal downtime. Data Pipeline Management & Optimization : Oversee and optimize data pipelines (ETL/ELT) across on-premise and cloud environments, ensuring seamless data flow while proactively enhancing data throughput … performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead. Root Cause Analysis & Incident Management : Lead post-incident reviews, perform root cause analysis for data disruptions, and implement corrective actions, while creating detailed reports and documentation … for our customers worldwide. Do you think we could be a match? We look forward to meeting you. If you are passionate about data management, enjoy sharing your knowledge and expertise, and are ready to make an impact, then we invite you to apply for this amazing job. More ❯

carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’s Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven defensive methodology, we quickly … position will require extensive and frequent travel to multiple locations and sometimes on short term notice. Reporting to the Global Head of Digital Forensics & Incident Response, the successful candidate will work as part of the Post Breach Remediation team and serve as the Incident Commander in all on … ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network More ❯

carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’s Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven defensive methodology, we quickly … position will require extensive and frequent travel to multiple locations and sometimes on short term notice. Reporting to the Global Head of Digital Forensics & Incident Response, the successful candidate will work as part of the Post Breach Remediation team and serve as the Incident Commander in all on … ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network More ❯

carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’s Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven defensive methodology, we quickly … position will require extensive and frequent travel to multiple locations and sometimes on short term notice. Reporting to the Global Head of Digital Forensics & Incident Response, the successful candidate will work as part of the Post Breach Remediation team and serve as the Incident Commander in all on … ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network More ❯

Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual … critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s … Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who More ❯