76 to 100 of 218 Incident Management Jobs in London

High Touch Operations Analyst, Graduate, UK Location: Feltham, United Kingdom Area of Interest Project or Program Management Job Type Early in Career AI or Artificial Intelligence, Cloud & AI (DCN & Compute), Collaboration, Security, Webex (Collaboration), Wireless, Mobility Job Id Location: Feltham, United Kingdom Area of Interest Project or Program Management Job Type Early in Career Technology Interest AI or … procedures Attend customer meetings to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel. Who You Are The ideal candidate possesses outstanding Incident and Problem management with excellent communications skills and demonstrates the ability to diplomatically influence and effectively build key relationships whilst handling complex situations and finding solutions. The minimum … Strong critical thinking and decision-making skills Ability to apply knowledge and formulate customer recommendations. Ability and propensity to regularly learn and apply new skills in the networking environment Incident Management experience and/or ITIL certification is a great plus Why Cisco , where each person is unique, but we bring our talents to work as a team More ❯

CD, observability, scalability, and reliability and lead the evaluation and implementation of new technologies that can improve platform performance, cost-efficiency, and developer productivity. Implement security architecture and risk management Oversee the security architecture of the platform, ensuring robust defences against evolving threats, developing compliance frameworks and working with engineering leadership to understand how security can be "by default … CI/CD platform and a container orchestration system Experience of implementing and managing data and security compliance History of coaching and mentoring high-performance, autonomous teams Experience of incident management workflows and expectation management Proficient with project management software to help scope and refine roadmaps of work Our Ways of Working: We all come into More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and architects, encouraging the adoption of innovative technologies and practices. Technical Analysis:Lead technical analysis and estimation efforts for custom-built applications. Best Practices:Drive the adoption of release management and automation best practices. Incident Management:Ensure thorough root cause analysis and prompt remediation during any incidents or outages. Vendor Coordination:Work with external vendors to supplement More ❯

learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to ensure the team has the necessary skills and resources. Manage the entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and … and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service issues, leading troubleshooting and ensuring timely resolution. Oversee incident logging, analysis, reporting, and corrective actions, as well as disaster recovery planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review … workflows, including video/audio encoding, transmission technologies, and routing. In-depth TCP/IP networking knowledge, including switching, routing, and multicast. Demonstrable leadership skills: strategic thinking, delegation, performance management, and team motivation. Excellent incident management and problem-solving skills; ability to remain calm under pressure. Exceptional communication, interpersonal, and customer service skills. Strong analytical skills with More ❯

projects and operations. Duties include collaboration with partners and stakeholders, overseeing operational aspects of the program, working with SMEs to assure alignment with partner programs such as Global Crisis Management, Disaster Recovery, and Business Continuity. Primary Responsibilities: • Collaborate with Enterprise Resilience leaders to identify and assess risks with our programs. • Provide recommendations to minimize risk within programs • Integrate risk … you may be interested in. Required Qualifications: • Ability to demonstrate subject matter expertise in project scope, milestones, risk identification, project methodology, resource allocation, and facilitation based on established project management techniques • Proven hands-on experience in Risk Analysis • Exceptional communications skills, including the ability to listen effectively, present information, understand varied business concepts, and effectively communicate clearly and concisely … verbally and in writing • Experience interacting with individuals at all organizational levels, including interfacing with executive management • Excellent organizational, time management and interpersonal skills, strong attention to detail. Demonstrated ability to be proactive, planning and thinking about what's next • Team player and strong ability to work with other departments across the business • Excellent customer service skills with More ❯

security events and emerging threats associated with the product line you are managing and any dependencies; Act as the interface between CSIRT and Product teams as part of security incident activities; Deliver threat modelling and hunting to identify vulnerabilities in product design and provide control recommendations to mitigate those risks; Engage in architecture and design reviews to ensure product … with industry trends, best practices and regulatory standards that may impact product implementations; Support the engineering of control solutions where existing offerings are not available; Provide security expertise during incident and problem management. Produce threat intelligence briefings and other work products to share information across the organisation Respond to ad-hoc requests for platform security related guidance This role … weekend and on-call activities. Required Skills, Qualifications and Experience: Knowledge of: Working within the financial services industry, or other highly regulated industries in a technical role. Information security management, governance, and compliance principles, practices, laws, rules and regulations, e.g. NIST, ISO, NIS, DORA and GDPR; Information technology systems and processes, network infrastructure, data architecture, data processes and protocols More ❯

digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With … This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution … of your job description or area of expertise) Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. Perform and own the health checks during the customer success engagement lifecycle in a client environment. Understand and document client use cases and build best practice More ❯

and continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About … you: Strong project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As More ❯

enhancements, troubleshooting, and roadmapping . Ensure application health and capacity through monitoring, planning, and coordination with other IT teams. Maintain accurate architecture and support documentation . Participate in Change Management, SDLC, and incident management processes. Support creation of training and QA materials; collaborate with QA on testing and issue remediation. Provide mentoring and coordination across on-site More ❯

exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. For more information visit Marex has unique access across markets with significant share globally both on and … exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides … base. • Support business users offering first, second-, and third-line support. • Create and deploy PowerShell scripts providing a range of business functions. • Manage new system analysis and implementation. • Provide incident management per ITIL standards. • Liaison between technology department and business groups to communicate system changes. • Manage process and trading system documentation; produce and regularly maintain to a high More ❯

runbooks. Lead efforts in observability, including metrics instrumentation, logging, and dashboards. Develop self-healing mechanisms for recurring production issues. Continuously reduce manual operational work ("toil") through scripting. Reliability Engineering & Incident Management ( 30%) Monitor health of trading systems with a goal of proactive failure prevention. Own and improve incident response, root cause analysis, and blameless post-mortems. Design … Skills, Knowledge and Expertise Experience, Knowledge & Skills 5+ years in a production-facing engineering role within finance or other mission-critical tech domains. Proven experience with automation, observability, and incident response in distributed systems. Comfort with scripting and systems programming (Python, Bash). Experience with config management and container orchestration tools. Strong communication and debugging skills, especially under More ❯

to you, please read on. Are you interested in ensuring customer can always watch their favourite movie or show? If so, you might be the right person for the Incident Mgr role in the READI team who drive availability for Prime Video. Key job responsibilities - Lead calls on customer impacting, high severity, outages that drive towards resolution by co … ordinating efforts across multiple engineering and operational teams, including for ambiguous problems we might not have seen before. - Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. - Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders - Drive critical, complex customer escalations … in situations that are sometimes technically challenging in collaboration with Engineering Teams - Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. - Proactively identify opportunities for improvement through gap analysis, trend identification, and cross-functional collaboration. - Act as a key stakeholder for the engineering teams More ❯

Role Entails Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage … Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus … workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who We Look For Who we More ❯

role requires core RTGS hours to be supported and brings the opportunity for staggered starts or ends to the standard working day. The role includes out of hours working, incident support and 24x7 standby rota. A Day in the Role RTGS settles on an average day £800billion and is critical national infrastructure. Each day brings new challenges and opportunities … day would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or you may attend a major incident management meeting where as the engineer on call, you have worked on problem root cause and resolution. Next, you may be working on something new or a problem … and authentication. Experience with databases (e.g., SQL, Oracle, PostgreSQL, Elasticsearch, nonSQL), Experience working in Agile environments Experience with automated build and deployment, test driven development, continuous integration, and release management tooling: Essential Criteria We are interested in hearing from candidates who have the following capabilities: Experience of building effective working relationships with others and provide challenge where appropriate Attention More ❯

on back-office flows, particularly around Regulatory and Transaction Reporting support Daily interaction with all internal stakeholders with regards to support issues Efficiently create and track issues within an incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Assist with product testing and project work Identify and escalate possible platform … At least 7 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider) Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Hands-on experience with containerization technologies such as Docker and Kubernetes Proven experience managing cloud-based infrastructure and services, including AWS, Azure, or Google … Automation experience using PERL, Python or similar scripting languages Non Essential Exposure to supporting message-based architecture Working knowledge of at least one buy-side or sell-side Order Management System AWS Certification to 'Cloud Practitioner' level or above or equivalent Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

to join our dynamic Security Operations Team. As a Security Operations Engineer, you will play a critical role in safeguarding our organization's assets and data by overseeing the management of Trainline's SIEM. This is done by ensuring the SIEM is fully operational and that we have the logs and alerts needed to support incident detection and … that our wider set of Security tools are optimized to their full potential in-line with industry best practice. Create and maintain detailed documentation and provide key insights to management through customized dashboards and reports. If you are passionate about cybersecurity, eager to stay ahead of emerging threats, and looking to grow within a fast-paced and evolving environment … we'd love to hear from you! As a Security Analyst at Trainline, you will Own the management and configuration of our SIEM platform (Splunk), ensuring its fully operational, updated, configured to best practice and providing value for money. Drive the creation of new alerts, working with the wider Security Operations team to ensure appropriate enrichment and value, and More ❯

the heart of Vodafone's Cyber Defence organization: analyzing cyber threats and providing actionable insights to protect Vodafone and its customers from potential attacks. This role requires great people management skills, a deep understanding of cyber threat landscape, strong analytical skills, the ability to communicate effectively with stakeholders and to work collaboratively with colleagues of varying backgrounds and experience. … Lead one of Vodafone Group's Cyber Threat Intelligence Teams with line management responsibilities for several staff with varying levels of expertise and experience. Create and/or guide the creation of threat assessments and provide actionable intelligence to relevant stakeholders. Lead and support proactive investigations on priority threats through our Threat Action Groups/Threat and Vulnerability Reviews. … Support Incident Management/CSOC teams with intelligence and threat actors monitoring during ongoing incidents and in feeding early warning impacting Vodafone. Provide support and guidance as needed to support the development of trainee staff and experts alike. Collaborate with internal and external stakeholders to share threat intelligence and enhance security posture. Develop and maintain relationships with industry More ❯

align security measures with business objectives. Responsibilities Risk Assessment: Conduct thorough risk assessments to identify vulnerabilities, threats, and potential impacts on information security. Strategy Development: Develop and implement risk management strategies, policies, and procedures to mitigate identified risks. Compliance: Ensure adherence to GDPR, ISO 27001, and other relevant regulatory requirements. Incident Management: Lead the response to security … incidents, including root cause analysis and the implementation of corrective measures. Stakeholder Communication: Regularly report on security risks, incidents, and compliance to senior management and board members. Training: Oversee security awareness programs to educate employees about security best practices. Vendor Management: Assess third-party security risks and manage security in vendor relationships. Requirements Education: Bachelor's degree in … Computer Science, Information Security, or a related field; Master's degree preferred. Experience: Minimum of 7 years in information security with at least 3 years in a risk management role. Certifications: Preferably CISSP, CISM, or CRISC. Additional certifications in risk management are advantageous. Skills: Strong understanding of cybersecurity frameworks, risk assessment methodologies, and compliance requirements. Excellent analytical, strategic More ❯

devices. Working with automation deployment via Azure ARM templates, managing Azure Storage accounts, blob storage, and other storage solutions. Ensuring platforms are secure, efficient, and highly available, including firewall management and traffic control across regions. Managing M365 administration, including Microsoft 365 Defender, Defender for Endpoint, Defender for Identity, and Security Score. Handling M365 license management, Cloud App Security … Collaborating with development teams to ensure continuous integration. Supporting and deploying applications in Azure with the product team. Monitoring, troubleshooting, and resolving issues using Azure Monitor, Threat Analytics, and Incident Management tools. Managing Azure AD security features, including Security Center, Identity Score, MFA configuration, and risk assessments. Investigating risky user activities, sign-ins, and account security issues. Configuring More ❯

with business goals. Responsible for the delivery of the Credit applications to both internal and external users and be accountable for delivery to the Delivery Lead Communicate to senior management and stakeholders articulating technical challenges, issues, value from investing in technology. Communicate with the wider technology teams to coordinate interdependencies and resolve issues. Provide leadership across the Credit Software … improvement is taking place. Work with 3rd parties to ensure the Agile teams have a full complement and are cross-functional. Responsible for hiring within teams. Take part in incident management to ensure Production defects are rectified based on their criticality and severity and to a sufficient standard. Guide and support team to identify and escalate risks as … experience with CI/CD, automated testing frameworks, and agile methodologies. Hands-on coding experience with the ability to define and develop solutions and frameworks. Experience of Application Lifecycle Management Tools and technologies such as Source Code Management; git, DevOps platforms; gitlabs, TeamCity Use of and working with Containerization to aid deployability, testing and loose coupling. Agile exponent More ❯

applications. You will work hand-in-hand with product engineering teams to improve observability tools and telemetry systems, driving forward automation initiatives that reduce manual intervention. By participating in incident management processes-facilitating transparent communication with stakeholders and leading blameless post-mortems-you will help foster a culture of continuous improvement. Your commitment to maintaining operational stability through … rigorous change management practices will be essential as you plan and execute disaster recovery tests. The role also offers opportunities to collaborate on infrastructure simplification projects alongside other SREs, ensuring best practices are shared across teams. Success in this position requires not only technical proficiency but also excellent interpersonal skills to thrive in an environment that values teamwork, knowledge … are maintained across all supported platforms.* Define, create, and monitor application analytics to support improved service level objectives and drive data-informed decision making.* Ensure strict adherence to change management release processes while accelerating automation initiatives for these workflows.* Lead resiliency management planning by scheduling and executing disaster recovery tests with a focus on automating these activities wherever More ❯

do the heavy lifting About the role Engineering Managers at Lendable are a unique group of amazing humans that combe strategic insight, hands-on technical leadership, and strong people management to shape and evolve our engineering teams. They operate at the convergence of business goals, technical execution, and team coaching, ensuring that every project and process aligns seamlessly with … and senior engineers to make strategic trade-offs between short-term deliverables and long-term technical investments. Ensure high-quality output by establishing best practices in quality assurance and incident management, tracking metrics such as uptime and incident reduction in the team's area. Facilitate cross-team collaboration to align on shared objectives and integrated roadmaps, ensuring … experience in skills assessment, cross-training, and fostering a continuous learning and improvement culture. Ability to strategically guide technical decisions without being a blocker, with familiarity in technical debt management, architectural planning, and quality assurance best practices. Exceptional communication and collaboration skills, with experience facilitating joint planning and maintaining alignment across multiple teams and stakeholders. Proficiency in managing incidents More ❯

problems independently and effectively, often under time or business pressures in the short term. 3. Experience in working with external suppliers of support and services, effectively communicating, and negotiating incident resolution, influencing the delivery of project work, by building and maintaining strong working relationships. During the interview, candidates will be assessed on all of the essential criteria shown in … with colleagues. You will also work closely with business teams to ensure that business services are up to-date and always available. You will work collaboratively to ensure the incident, request, problem, change and release processes are managed and adhered to, dealing with and working with colleagues to resolve incidents and requests, escalating to the appropriate support teams and … third-party suppliers, as necessary. You will project manage and co-ordinate new technology solutions & upgrades and implement best practice ITIL service management and agile procedures, embedding them within our operational services . Role and Responsibilities Supporting IT Services Act as support and administration of database services, work to ensure services are always available to the public and internal More ❯

Account Management Specialist 12 Month Contract £250 - £300 per day Inside IR35 City of London Hybrid 2 days on-site Our client is hiring for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team inLondon. In this role, youll have the opportunity to shape the future of payment solutions by working closely with some … operations for key partner accounts, providing insights through regular reporting and recommending enhancements to commercial processes. Take ownership of a secondary task within the FinTech Partnerships team, such as incident management, CRM administration and optimisation, or stakeholder management and knowledge sharing. What You Bring: 3+ years of experience, or equivalent, in a similar role (e.g., Key Account … Management, Sales, Business Development), ideally within the fintech or payments industry. Prior experience working with or within banks, EMIs, PSPs, or fintech companies. Strong analytical, communication, and project management skills, with the ability to drive improvements and influence stakeholders at various levels. Apply now to be considered. More ❯