1 to 25 of 61 Root Cause Analysis Jobs in London

communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA … impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe ...

upgrading and patching Solace appliances and software brokers in production Ability to build and deploy Solace infrastructure from scratch (appliance setup, redundancy configurations) Log analysis expertise - reviewing Solace logs, identifying anomalies, and performing root cause analysis 24/7 production support experience in enterprise environments …/scripting skills (Bash/Python) Financial services background preferred The Role: Administer Solace appliances/brokers (on-prem & cloud) Production support, incident response, root cause analysis System monitoring, capacity planning, performance tuning WAN optimization for low-latency messaging Automation and documentation ...

recommend, and resolve potential issues or areas for security posture improvement. Resolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution. Document and Transfer Knowledge: Create high-quality, customer-specific … customer environments, driving deployment to successful completion. Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis). Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical ...

. Maintain accurate, auditable records of change requests, approvals, risk assessments, and implementation outcomes . Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts. Support internal and external audits by providing evidence of change governance and traceability . Reporting & Continuous Improvement Track … infrastructure, applications, and cloud environments . Excellent stakeholder management, leadership, and facilitation skills (e.g., chairing CAB meetings). Analytical mindset for process improvement, root cause analysis, and reporting . Attention to detail for audit and compliance readiness . Qualifications Bachelor's degree in Information Technology, Computer Science ...

escalation for the service desk while working closely with the infrastructure and networking teams. You’ll take ownership of high-impact issues, lead on root cause analysis, and play a key role in designing and improving client environments. This is a client-facing role, so clear communication … across Windows Server, Microsoft 365, Azure, and virtualised environments Performing advanced configuration and troubleshooting of firewalls, WAN/LAN, backups, and DR Carrying out root cause analysis and implementing long-term fixes Creating and maintaining high-quality technical documentation Mentoring 1st and 2nd Line engineers and raising ...

transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues and implement permanent fixes. Log and track problems through … Incident and Problem Management, or IT operations, preferably in the banking or financial services sector. Proven track record in managing major incidents and driving root cause analysis in complex, global environments. Experience working in regulated industries (e.g., banking, financial services) with exposure to SOX, GDPR, PRA/ ...

highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality reports … dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function. Key Responsibilities Monitor and report on team and individual performance against complaints KPIs. Produce ...

inside IR35) About the Role We are seeking an experienced and proactive Senior Data Analyst to support the continued integration and development of data analysis within audit programmes and strategies. This role sits within a dynamic team responsible for strengthening analytical capabilities, improving audit activities, and ensuring compliance across … organisation. You will work closely with audit, compliance, and counter-fraud teams to drive insights, manage resources, and deliver impactful reporting and root cause analysis. Key Responsibilities Drive the development and integration of data analysis into audit programmes and strategic planning. Coordinate with cross-functional teams across ...

complex incidents, investigating issues at application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases … fixes, working with vendors and delivery teams via Azure DevOps or similar tooling. Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability ...

prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring … platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold ...

Administer and maintain Solace PubSub+ appliances and software brokers across environments (on-prem and cloud). Provide production support for messaging-related incidents, including root cause analysis and resolution. Monitor system performance and health using Prometheus and Grafana ; proactively identify and address anomalies. Configure and optimize Solace ...

accelerate development velocity. Monitor system reliability, performance, and security across environments. Implement robust observability tools including logs, metrics, traces, and alerts. Lead incident response, root-cause analysis, and long-term remediation. Ensure security best practices are embedded across infrastructure and pipelines. Collaborate closely with the wider team ...

processes to improve reliability and reduce manual toil Support development teams with environment configuration, secrets management, and container orchestration Participate in incident management and root-cause analysis to continuously improve system resilience Contribute to internal platform frameworks, templates, and automation accelerators Essential Experience in SRE, DevOps ...

networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments … junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry ...

migrations • Networking fundamentals including routing, VPNs, switching, and hardware deployments • Backup technologies, disaster recovery planning, and bare metal recovery • Strong troubleshooting and root cause analysis Desirable • AWS or Google Cloud experience • VDI, AVD, or Citrix remote desktop technologies • ISCSI, SAN or NAS storage • PowerShell scripting • Network certifications ...

continuously improving how things are done. Key qualities include: Strong organisational and time-management skills Familiarity with ITIL best practices A mindset focused on root-cause analysis and process improvement A proactive approach to identifying risks and issues A willingness to learn, grow, and support others Desirable ...

departments, taking responsibility for designing, building, maintaining and optimising data infrastructures, creating pipelines which collate data from multiple sources and making it available for analysis by other stakeholders Main duties of the job o To contribute towards continual improvements to the Trust's Azure based Data engineering environment … timely and accurate manner. o To ensure the continuation of the provision of high quality data to be used for reporting and analysis by the departments involved. o To support with evaluating key business intelligence reports, combining detailed operational awareness with knowledge of data and systems. o To lead ...

requirements, user stories, and acceptance criteria to identify test scenarios. Execute automated and manual tests where required to ensure high-quality releases. Perform debugging, root cause analysis, and defect reporting through tools like Jira or Azure DevOps. Quality Assurance & Collaboration Work closely with Product Owners, Business Analysts ...

Python, Bash) to streamline operational tasks, monitoring, and reporting. •Document architecture, configurations, processes, and resolutions for compliance, knowledge transfer, and continuous improvement. Participate in root cause analysis (RCA) and post-incident reviews for compute or HPC-related incidents, implementing preventive measures as needed. Required Skills: •Expertise ...

Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience ...

Administer Active Directory, group policies, MFA, conditional access, and privileged accounts following best-practice security principles. Incident & Problem Management: Lead major incident resolution and root cause analysis, coordinating cross-functional teams and implementing preventative actions. Mobile & Remote Support: Support iOS devices via Intune, configure secure connectivity ...

validate non-functional requirements (NFRs) such as response time, throughput, scalability, and stability. Ensure appropriate performance test coverage across different environments. Test Execution & Analysis Design, build, and execute load, stress, soak, and spike tests using tools such as Apache JMeter, K6, Gatling, Locust , or similar. Conduct API and microservices … metrics, and logs to identify bottlenecks and capacity issues. Defect Management & Collaboration Log, track, and manage performance defects, working closely with development teams on root-cause analysis . Support optimisation of application code, databases, and infrastructure configurations. Collaborate with DevOps teams to integrate performance testing into ...

Oversee patch management, upgrades, and decommissioning of legacy storage and backup infrastructure. •Document architecture, configurations, procedures, and incident resolutions for compliance and knowledge transfer. •Root cause analysis for storage or backup-related incidents. Required Skills: •Proven technical expertise in enterprise storage technologies (e.g., Dell EMC, NetApp ...

against requirements/acceptance criteria. Test usability, stability, and performance across the stack including Angular-based front-ends, API-based backends, and databases. Perform root cause analysis on test failures and system issues. Help develop and maintain automated test suites. Work closely with Developers and collaborate cross ...

cloud security (AWS, Azure, GCP) and container security (Docker, Kubernetes). Develop and enforce security policies, standards, and best practices. Lead incident response and root cause analysis for security-related issues. Mentor and train teams on DevSecOps principles and tools. Contract: 6 Months Rolling Rate ...