delivering the "why", "where" and the "how"; providing a full platform to detect, investigate and remediate while optimizing workloads. By combining our deep Kubernetes expertise with our AI-driven rootcauseanalysis engine, Klaudia, Komodor empowers enterprises, from top financial institutions to global webscale companies to: Troubleshoot faster with intelligent guidance and context-rich RCA. Prevent incidents More ❯
with the SME and Programme Manager to ensure that all project documents are maintained and that knowledge is transferred to clients throughout the engagement Leading the investigations and detailed analysis of RPA Incidents and process exceptions including a strategic approach to rootcauseanalysis To develop and deploy peripheral functions by using C#.NET to compensate functions More ❯
Ensuring compliance with business continuity, disaster recovery, and cybersecurity standards. Driving best practice, continuous improvement, and knowledge sharing within the engineering team. Supporting the team in critical decision-making, rootcauseanalysis, and fault resolution. About You 3+ years in a senior broadcast engineering role, ideally with project delivery experience. Solid background in IP broadcast systems and More ❯
maintain network and platform equipment within client sites and the company’s private global media network Troubleshoot and resolve complex connectivity and platform issues, driving first-time fixes and root-causeanalysis Provide responsive, customer-focused support via phone and email, meeting SLAs and ensuring high satisfaction Collaborate with engineering and development teams on escalations, provisioning projects More ❯
customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using rootcauseanalysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste approach and repairing/testing More ❯
customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using rootcauseanalysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste approach and repairing/testing More ❯
Designing and building new UI/web components Developing new integrations to third party services and AI models Help triage bugs, investigate production incidents, and contribute to postmortems and rootcauseanalysis Participating in code reviews, collaborating across technical and non-technical teams and stakeholders What We're Looking For Our ideal hire will: Enjoy -actually- building More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Michael Page Technology
including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a business partner to Functional Leads and SMEs, providing analysis, insights, and guidance to identify opportunities for process and system optimisation Support business projects and new enhancements, integrations, and business software - including solution design, producing spec/Business Requirements … Regression, SIT and UAT); roll out/launch and training Ensure retail/3PL EDI connections and documents are effectively managed and are compliant. Assisting with queries and undertaking rootcauseanalysis where necessary, including taking corrective action following customer chargebacks or disputes due to non -conformance. Profile A successful JD NetSuite Support Analyst should have: Experience More ❯
high customer satisfaction Monitor and maintain IT service operations to prevent service disruptions Act as an escalation point for complex Service Desk issues providing advanced support as needed Conduct rootcauseanalysis for recurring incidents and implement corrective actions Maintain accurate records of all Service Desk activities in compliance with ITIL processes Participate in shift rotations and More ❯
and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform rootcauseanalysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide More ❯
and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform rootcauseanalysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide More ❯
london, south east england, united kingdom Hybrid/Remote Options
Axiom Software Solutions Limited
Periodic cadence with delivery team to: • Provide them with customer feedback/inputs on the proposed solution • Review the test cases to check 100% coverage of customer requirements • Conduct rootcauseanalysis to understand the proposed solution/demo/prototype before sharing it with the customer • Deploy and facilitate new change requests to cater to customer More ❯
client team to guide implementation success Assist with requirements gathering, documentation, and policy review Support testing, including test script creation, execution, and issue resolution Lead the parallel run phase, rootcauseanalysis, and variance management Contribute to cutover planning and readiness Train wider payroll teams and support go-live and hypercare Successfully implemented Workday Payroll in both More ❯
Experience & Skills 4-5 years of experience in technical support or similar roles (SaaS/B2B preferred). Strong troubleshooting skills and critical thinking. Experience performing bug investigations and rootcauseanalysis, and communicating findings to both technical and non-technical audiences. Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations. More ❯
adapted to regulated or safety-critical environments.. Introduce best engineering & delivery practices - improve and report on velocity, release cadence, defect rate, and other metrics. Champion continuous improvement - lead retros, rootcauseanalysis, and quality initiatives to reduce bugs, unblock teams, and increase predictability. Requirements We want to hear from you if you Have experience in: Experience managing More ❯
effective outcomes to the problems in hand. Lead problem resolution efforts to ensure timely and effective outcomes.Report and escalate when necessary, ensuring full transparency throughout Be accountable for the 'RootCauseAnalysis' lifecycle and ensure accuracy and quality is obtained collaboratively with our 3rd party suppliers. Assess and manage risks associated with services and recurring problems. Work … stakeholders to improve existing processes and performance and feeding back successes and any concerns in implementation of these improvements. Conduct 'Trend Analyses' to identify and eliminate common factors that cause incidents.Then escalate and communicate onwards as necessary with suggested solutions and mitigation. Ensure awareness of workarounds are communicated to wider business areas. For example, and not limited to the More ❯
City of London, London, England, United Kingdom Hybrid/Remote Options
Lorien
implement KPIs and reporting tools for operational health and accountability. Lead forecasting, capacity planning, and scenario modelling to optimise resources. Oversee performance governance, SLA reviews, and supplier scorecards. Drive root-causeanalysis and improvement programmes across regions. Manage quality assurance frameworks and integrate customer experience metrics. Provide insights and recommendations to senior leadership for strategic decisions. Lead More ❯
GMP-regulated environment. Strong leadership and coaching skills with a track record of team development. Excellent understanding of MHRA regulations, ISO standards, and quality systems. Skilled in risk management, rootcauseanalysis, and audit preparation. Able to interpret quality metrics and drive performance improvements. Flexible to support multiple sites and maintain effective stakeholder relationships Processing Your Data More ❯
application teams to ensure databases and solutions meet performance and capacity requirements. Drive automation and standardisation of database processes. Manage incident, request, and problem resolution for database issues. Conduct rootcauseanalysis of recurring failures and implement corrective actions. Provide operational reporting, including capacity trends, success rates, and incident metrics. Support disaster recovery planning, testing, and execution More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Sanderson
application teams to ensure databases and solutions meet performance and capacity requirements. Drive automation and standardisation of database processes. Manage incident, request, and problem resolution for database issues. Conduct rootcauseanalysis of recurring failures and implement corrective actions. Provide operational reporting, including capacity trends, success rates, and incident metrics. Support disaster recovery planning, testing, and execution More ❯
and resolve incidents to ensure business continuity. Lead troubleshooting efforts for critical incidents across LAN/WAN, wireless, and hybrid environments. Collaborate with cross-functional teams for issue escalation, root-causeanalysis, and resolution. What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package More ❯
Supply & Inventory levels for your designated categories - Drive initiatives to clear excess stock as well as sales accountability to deliver against agreed forecasts KPI Reporting Drive KPI reporting and rootcauseanalysis for customer fill rates & Supplier Performance Manage & drive accountability for Excess & Obsolete inventory levels within designated category Logistics Work with the Inbound Planning Team to More ❯
london, south east england, united kingdom Hybrid/Remote Options
BAE
to guide the development and deployment process. Incident Management: Lead incident resolution efforts from a technical standpoint, working closely with incident management teams to ensure quick and effective resolution. RootCauseAnalysis: Investigate incidents to identify underlying issues and implement preventative measures. Technical Communication: Liaise with the Release Working Group to communicate upcoming changes impacting other teams More ❯
evolving business and operational requirements · Deploy and manage health rules, ensuring accurate monitoring of application and infrastructure performance · Triage and resolve AppDynamics issues within lower environments, supporting teams through rootcauseanalysis and corrective action. · Defect & Issue Management · Own the full AppDynamics defect management process · Ensure timely escalation, documentation and resolution of any monitoring-related faults · Stakeholder More ❯
What You'll Do (Skills Used in this Position) Provide system support and address operational challenges by collaborating with business units to understand their daily needs. Troubleshoot issues, perform rootcauseanalysis, and implement necessary solutions. Participate in project design by thoroughly understanding current business processes and data flows. Finalize technical requirements with input from stakeholders to More ❯