the recipient of two Queen's Awards, Luminance is the world's most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment. A … Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and … cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. More ❯
over time Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home. THEPOSITION As a Customer Support Analyst at Acturis you will: Solve system user problems and resolve customer questions and issues Advise system users on how to get the most from the Acturis System functionality … Help customers configure the Acturis System to meet their business needs Identify and gather ideas for new functionality and services Support other teams in testing new releases of the Acturis System Provide key language support and translation to improve system usability for international customers. You will be given early responsibility for discrete projects and will receive structured, quarterly … feedback. The Career Path As a Customer Support Analyst at Acturis, you will receive structured targets, quarterly feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As a Senior or Lead Customer Support Analyst you can expect to be responsible for: Planning and delivering More ❯
days over time Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home. THEPOSITION As a Support Analyst at Acturis you will: Solve system user problems and resolve customer questions and issues Advise system users on how to get the most from the Acturis System functionality … the Acturis System to meet their business needs Identify and gather ideas for new functionality and services Visit customers to identify opportunities for improved use of the Acturis System Support other teams in testing new releases of the Acturis System The Career Path As a Support Analyst at Acturis, you will receive structured targets, regular feedback and an … annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As a Senior or Lead Customer Support Analyst you can expect to be responsible for: Planning and delivering high quality projects, including managing teams and resources Coaching and providing constructive feedback for junior colleagues Working closely with senior customer More ❯
