76 to 97 of 97 Technical Support Jobs in London

Technical Support Manager - Cyber Security Products (Remote, UK) For the right person this role will have it all! Purpose : You'll make an impact by joining an established, award-winning company that build novel cyber security software at the bespoke and enterprise levels to protect the infrastructure of household names. Scope: With a passionate, growing userbase, this company … are scaling, and you can make a real difference in how they capture their market and build their technical support team. Influence: Work closely with the COO to implement service frameworks, work with customers to ensure smooth deployments, steer direction through user feedback. The Role: You’ll shape and execute the strategy for our support services. Transform … chance to build a function from the ground up while maintaining daily ownership of delivery, leadership, and customer satisfaction. What You’ll Be Doing: Design and scale a hybrid support model (in-house + outsourced 1st line) for round-the-clock global coverage. Lead, mentor, and grow the internal team, fostering a high-performance and customer-first culture. Set More ❯

Technical Support Specialist - Marketing Analytics London, United Kingdom Fospha Fospha is the marketing measurement platform for eCommerce brands. We have found product/market fit in the last two years and quickly become a market leader for measurement with numerous awards and rocket-ship growth to match. We are the only business of our type to be a … to drive massive growth and value. We are now expanding globally and are looking for excellent candidates to join the next phase of our journey. The Role As a Technical Support Specialist, you will be a key contributor to our data-driven success by working with the Service Desk Manager to schedule, prioritise, and assign tasks to team … members to ensure timely resolution of Support issues. You will play a crucial role in overseeing the resolution of application problems for employees and customers, ensuring that support is efficient, professional, and aligned with business needs. Additionally, you will drive continuous improvement in data processes, promote a culture of data excellence, and provide insights to support strategic More ❯

few areas, and have some interest and capabilities in others. About the role: You will be working at a hectic and fast paced Startup as a director in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. The Technical Support … with Kong. You can make a huge impact and have real ownership for the work you do. What you'll be doing Oversee and manage the performance of the technical support team, ensuring a high level of customer satisfaction and timely resolution of technical issues Collaborate with cross-functional teams to continuously improve and optimize technical support processes and procedures Monitor and analyze support metrics to identify areas for improvement and implement corrective actions Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology Work cross-functionally with customer success, product and engineering teams to continuously improve the customer experience using Kong More ❯

Essential - Experience of working in the telecoms and connectivity sector Desirable - knowledge of BT/Openreach/TalkTalk/Sky procedures Support role will be covering our entire product portfolio, training provided where needed Work from our head office in Croydon, South London (CR0 1YB) We expect you to share our values of: Proactive Who are we? ICUK has … house we enjoy the benefits of automation for large parts of our operations. We are not a call center, instead we're a team of 18 individuals spread across support, provisioning and development. As a team, we work incredibly quickly responding to all members' ideas and suggestions whether that be on an individual fault or as part of a … or develop in this role: The ability to demonstrate a keenness for the work Aid in the continual improvement of our platform Provide clear verbal and written communication of technical topics to technical and non-technical customers. Willingness to see through support scenarios to the end Desire to expand knowledge across a wide portfolio of services More ❯

Role Introduction We are looking for a customer obsessed Technical Services Engineer ready to take the next step to drive this culture in our teams and to ensure our customers receive excellent service through the management of on-site Technical Services Engineers at client site based operations across one or more customer contracts. The successful candidate will maintain … manage multiple work streams Strong Customer and Communication Skills at all levels Demonstrate strong leadership skills to mentor and develop your teams Dedicated to the Advanced core values Strong technical skills for supporting customer needs across multiple sites The ability to travel UK wide to visit client sites to attend customer and colleague meetings What We Do For You … self to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those More ❯

skills to ensure maximum client satisfaction with our products and services. The role is perfect for someone with deep knowledge of our application who is looking to gain extra technical skills and put their analytical skills to work solving complex problems for our clients. Working primarily within our cutting-edge self-service support portal, you will efficiently utilize … service portal to manage your work using the built-in options of email, live chat, phone and screen-sharing as means to interact with the clients Identify and troubleshoot technical issues and escalate to 2nd line support when required Escalate to line managers and Client Success Managers when an issue may impact the revenue and/or the … relationship with the client Communicate progress of issue resolution to the client in a timely manner while trying to meet and exceed the assigned SLAs Deliver technical instructions and complicated solution descriptions in a professional, error-free and simple-to-understand manner Work closely with Client Success Manager to build and enhance client relationships and ensure the provided support More ❯

user experience in the world of crypto tax. This hands-on role is ideal for someone analytical, detail-driven, curious, and passionate about solving problems through data. You'll support our users by reviewing their accounts, investigating issues, and delivering clear, effective solutions. This involves analysing transactions, identifying discrepancies, and communicating your findings in a way that's easy … to understand. Your goal is to empower users with accurate, actionable insights, helping them make sense of their data while resolving any technical problems that arise. At Koinly, we're passionate about building the best possible product, so you'll naturally contribute by sharing user feedback, reporting bugs, identifying patterns, and helping shape meaningful improvements across the platform. Responsibilities … Investigate and resolve user issues by analysing account data and identifying root causes Diagnose and troubleshoot technical problems, collaborating with the product and engineering teams when needed A qualitative focus: work on bigger, time-intensive cases that take a lot of time to resolve - patience is a must! Provide clear, timely, and empathetic support to users via written More ❯

build customer trust, make better decisions, and get more value from their data. Distributed teams around the world Join a high growth startup fueled by innovation Building communities and support throughout BigID BigMind Increasing awareness, understanding, empathy, and mindfulness BigPride Professional development and community building for the LGBTQIA+ community Women in Tech Develop, engage, and empower women across the More ❯

Station - Free happy hours, afternoon tea, networking, and professional events - Employee stock ownership from Day 1 - Employee pension matching programme - Private health and dental insurance - Paid parental leave to support you and your family - Flexible holiday time, including 2 celebration days per year for those special moments - Work from home stipend to help you get set up and succeed More ❯

Technical Product Support Manager Contract Length: 12 months Salary: £55,000-£67,000 Location: UK Remote Our client is a world renowned tech leader that paves the way in social media networking and VR experiences and they have an immediate requirement for a Technical Product Support Manager. The successful candidate will be a key bridge between … customers and engineering, ensuring top-tier support while championing community feedback into product improvement. Key Responsibilities: Manage inbound support via email, forums, and chat Collaborate with engineers to resolve issues and prioritize feature requests Produce regular support performance and issue trend reports Update help resources and support user onboarding campaigns Identify areas to improve the customer … experience and automate solutions where possible What We're Looking For: 3+ years in a customer support or community-facing role Experience with support systems and task tracking tools Excellent communication skills Ability to translate customer sentiment into technical feedback Background in GIS, OpenStreetMap, or geospatial tools preferred Next steps to apply: Apply now with word document More ❯

in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The European Client Services team at Plaid is a combination of Account Management, Client Engineering, and Technical Support. The team is responsible for collaborating with our Europe teams and customers to grow our "North Start Metric", Annual Recurring Revenue (ARR). This is a key role … to 'own' the Support ARR and P/L within that team. In this role, you'll provide technical support and scaled implementation guidance to Plaid's startup and mid-market customers. You'll respond to customer tickets via Zendesk, troubleshoot API and platform issues, and escalate complex cases with clear documentation. You'll also maintain detailed … case records, contribute to internal knowledge sharing, and help drive scalable support solutions through automation and process improvements. At the same time, you'll act as the primary technical contact during onboarding, supporting multiple customers in parallel. You'll work closely with Account Managers and technical stakeholders to ensure smooth integrations, troubleshoot implementation issues, and share feedback More ❯

We are looking for a Technical Support Representative to join our growing team in EMEA. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to … a desire for growth - having a natural curiosity to not only ask how a feature works, but why. Most importantly, you'll be motivated by our clients' happiness; provide technical and business solutions to improve retention and make their lives easier! You will report to the Manager, Customer Support. Our next Technical Support Representative must be able … to work one or both of the following shifts: Monday - Friday, 12 PM - 8 PM GMT Thursday - Monday, 9 AM - 5 PM GMT The SevenRooms Support Team is composed of unique and driven individuals possessing skills across the board that empower us to collaborate. Blending approaches that suit all personalities, we love solving problems, strategizing with clients, and view More ❯

An exciting opportunity has arisen to join our Structural Support Solutions business as Technical Sales Representative for the South London area. Established in 1981, MGF is a market leader in the design, manufacture, hire and sale of temporary works equipment for the construction industry. Employing over 440 staff, we currently operate nationally from 14 locations, we manufacture our … own equipment, operate our own transport fleet and importantly have an in-house engineering team who produce design solutions to meet customers' requirements. Our Structural Support Solutions business provides engineering support and hire of specialist equipment to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow … and developing this exciting area of the business forward. The role Technically minded with an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to More ❯

An exciting opportunity has arisen to join our Structural Support Solutions business as Technical Sales Representative for the South London area. Established in 1981, MGF is a market leader in the design, manufacture, hire and sale of temporary works equipment for the construction industry. Employing over 440 staff, we currently operate nationally from 14 locations, we manufacture our … own equipment, operate our own transport fleet and importantly have an in-house engineering team who produce design solutions to meet customers' requirements. Our Structural Support Solutions business provides engineering support and hire of specialist equipment to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow … and developing this exciting area of the business forward. The role Technically minded with an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to More ❯

Job Description - Technical Support (047618) Organisation SYSTEMS AND INFRASTRUCTURE MAINTENANCE AND RENEWALS Job Power Position Type: Full Time Job title: Technical Support Grade: TG01 Salary: £40,000.00- £50,000.00 Location: Tufnell Park/Hybrid Contract Type: Permanent - London Underground Hybrid working within this role enables a balance of 50/50 split between the office and … home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements. Overview of project/role Reporting to the Technical Services Manager, the Technical Support team is responsible for providing direct technical support to the maintenance delivery managers within Power and Electrical. A key requirement of this role is the collection … of maintenance documentation, the quantitative and qualitative review of maintenance and test outcomes, and the recording of the findings into Asset Management systems to support maintenance planning and FRACAS processes. In addition, the technical support will assist with the implementation and delivery of internal projects including Maintenance Modernisation, Lean initiatives and other Opex related projects. Key Accountabilities More ❯

Technical Account Manager, Enterprise Support - EMEA Partner Job ID: Amazon EU SARL (Poland Branch) At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon Web Services (AWS) is a secure cloud … functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our … drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through More ❯

Data Center Technical Support Engineering Operations Technician, ZHY - DCEO Job ID: Amazon Cloud Technology (Ningxia) Co. Ltd Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the … and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You'll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety … the lowest possible cost for the customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Center Technical Support Engineering Operations Technician (EOT) will assist with operating and maintaining all electrical, mechanical, and fire/life safety equipment within the data center. The EOT serves as More ❯

Technical Account Manager (German speaking), AWS Enterprise Support At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, serverless and more. The TAM works with customers as … impact in how they gain the most value from AWS services and the cloud technology that supports their business goals. As we continue to rapidly expand AWS's Enterprise Support organization by averaging 30% - 40% revenue growth/year, you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You'll work with … products. You'll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact. The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us! AWS Sales, Marketing, and Global More ❯

Technical Service Support Do you want to support delivery of service improvement for Aon's Clients and Carriers? Can you work collaboratively with outsourced providers and internal partners to improve end to end service? This is a 6 months FTC A hybrid role based out of Aon's Chelmsford office but flexibility available to ensure Client and … pipeline. Equally working with internal and external partners as required to deliver critical metric outcomes. Look to enrich experience and capability through effective engagement. How this opportunity is different Support the long-term success of our Outsourced Invoicing operations. A proven model empowering individuals to shape decisions for their specific areas of responsibly. Skills and experience that will lead … to success Leadership Ability to support, influence and improve virtual teams Problem solving skills Balanced Flexibility Communication & Stakeholder Management Ability to build relationships with multiple stakeholders in a professional manner Ability to ask well-constructed questions in an environment which requires ongoing learning and development Ability to present all of Aon's core values (Excellence, People, Integrity and Community More ❯

Technical Support Officer South East London, Southwark Temporary on going Monday - Friday 08:00 - 16:15 16.28 Per Hou r Social Housing Experience preferred Daniel Owen are proud to be representing a well-known company based in the South London, Southwark area who are looking for a highly skilled Technical Support Officer to join their team. … They are looking for an experienced Technical Support Officer. Main Purpose of the job: Provide administrative support to the cleaning, grounds maintenance and tree services Data entry and processing, filing and photocopying. Mail Merging, Receiving, sorting and distributing post and preparing outgoing post for despatch. Inter-office/departmental liaison e.g. providing/getting information from other … sections. Face to face customer/contractor relations and back up cover for the commercial waste services team. Initiating correspondence where appropriate. Presentations development, workshop leads and support More ❯

Technical Account Manager UK-PS, Enterprise Support Job ID: AWS EMEA SARL (UK Branch) An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft … and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well More ❯

Technical Account Manager, Enterprise Support Job ID: AWS EMEA SARL (UK Branch) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. An AWS Technical Account Manager is a trusted advisor and cloud operations … architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using … best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from More ❯