a team that encompasses a wide range of backgrounds, skill sets, and perspectives. Help us ignite the future of data synchronization as a Senior TechnicalSupportEngineer at Ditto! We are seeking an experienced engineer who is excited to work directly with customers to ensure their … success when using Ditto. The TechnicalSupport team is responsible for ensuring that developers and enterprises can reliably build mission-critical solutions. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with … peer-to-peer solutions being built with the Ditto platform. The nature of this role will be low volume, high difficulty. As a Senior TechnicalSupportEngineer you will: Advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports from More ❯
a leading manufacturer of high performance Network shared storage, with customers across the media and creative industries. Our office in Aldermaston houses our UK Support department and we are looking for someone to join the team with some relevant previous experience, who has the capability to grow in the … role. A level 1.5 going on Level 2 or Level 2 engineer. As a TechnicalSupportEngineer at GB Labs, you will provide enterprise-level technicalsupport to our international customers and partners – helping them diagnose and troubleshoot software and hardware problems with our intelligent … storage products. Duties and responsibilities Provide level 1+ technicalsupport to customers and partners to defined SLAs and KPIs, with a focus on quality and customer satisfaction. Accurately document customer issues and questions - asking users targeted questions to quickly understand the possible root cause. Utilise logical thinking to More ❯
TechnicalSupportEngineer – Up to £40,000 – Financial Services - London Overview: A global British FTSE250 financial services company with over 60 locations worldwide are looking to recruit an experienced 1st/2nd Line SupportEngineer to be based at their London office. This is a … IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other IT teams to … resolve issues and manage user expectations effectively. Service Improvement : Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties : Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks : Undertake additional duties as needed to More ❯
TechnicalSupportEngineer – Up to £40,000 – Financial Services - London Overview: A global British FTSE250 financial services company with over 60 locations worldwide are looking to recruit an experienced 1st/2nd Line SupportEngineer to be based at their London office. This is a … IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other IT teams to … resolve issues and manage user expectations effectively. Service Improvement : Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties : Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks : Undertake additional duties as needed to More ❯
message the job poster from Lucid Connect Ltd Account Delivery Lead- Permanent Recruitment at the AWARD WINNING Lucid Family | Workplace Mental Health First Aider | TechnicalSupportEngineer Monday to Friday (onsite- Central London) Up to £38,000 DOE Our client is a Managed Services Provider/Technology … Solutions provider with an exciting opportunity to join their dedicated technical team based on their client site. The ideal candidate will maintain exceptional standards in quality of work, be productive and efficient, and have an excellent grasp of job-related knowledge. They should be organised and methodical, establish and … and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below. Seniority level Seniority level Not Applicable Employment type Employment More ❯
Social network you want to login/join with: TechnicalSupportEngineer, Gloucestershire Client: G4S Location: Gloucestershire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 10 Posted: 18.04.2025 Expiry Date: 02.06.2025 Job Description: The TechnicalSupportEngineer will provide comprehensive … remote and on-site support across the UK for on-premises IT infrastructure. Specialise in managing secure and controlled IT systems, with expertise in offline patching and update management processes as well as providing support to G4S engineers and contractors. The role will require UK travel and overnight … stays. What you will be doing: Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Meet customer compliance and certification by following strict and rigorous policies and More ❯
TechnicalSupportEngineer (Bilingual English/French) London Who We Are Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform. Designed with … full-time employees and 30,000+ customers across 70+ countries. The Role Verkada is expanding rapidly in the EMEA region. We are looking for TechnicalSupport Engineers to support our growing base of enterprise customers in our London office. As a member of TechnicalSupport … you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an More ❯
London, England, United Kingdom Hybrid / WFH Options
Whitehall Resources Ltd
Social network you want to login/join with: TechnicalSupportEngineer - PART TIME Whitehall Resources are currently looking for a Senior SupportEngineer on a remote basis working 0-20 Hours per Week. *** OUTSIDE IR35 *** Our client are seeking a TechnicalSupportEngineer with deep experience across IBM’s database, data management, data warehouse, middleware, integration, system management, and development products to join our contingent workforce. Our on-demand engineers are called upon during high caseload periods and/or when their specialised skills are required to service client support requests. The role is to provide exceptional remote-based support for mission-critical systems utilising IBM’s enterprise technology solutions, as part of their global customer support team. The position has the responsibility for researching, troubleshooting issues, support of architectural & performance related improvements, and fault corrections More ❯
looking for people who are excited by our mission and who want to share this journey with us. About the role As a Lead TechnicalSupportEngineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting issues, resolving inquiries, and … customer-facing issues, and lead a team in identifying and implementing root cause fixes. You will also identify and deliver strategic improvements to our support tools and processes. This role is suited to a hands-on technical leader who thrives in a fast-paced environment and enjoys problem … solving. What will you be doing? Building and managing a high performing technicalsupport team for Conduktor. Defining and tracking key performance metrics for the support team, including response times and customer satisfaction scores. Leading the continuous refinement of support processes within the support team More ❯
this journey with us. For us, hybrid means being in the office together on Mondays, Wednesdays, and Thursdays. About the role As a Lead TechnicalSupportEngineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting issues, resolving inquiries, and … customer-facing issues, and lead a team in identifying and implementing root cause fixes. You will also identify and deliver strategic improvements to our support tools and processes. This role is suited to a hands-on technical leader who thrives in a fast-paced environment and enjoys problem … solving. What will you be doing? Building and managing a high performing technicalsupport team for Conduktor. Defining and tracking key performance metrics for the support team, including response times and customer satisfaction scores. Leading the continuous refinement of support processes within the support team More ❯
Sr. TechnicalSupportEngineer, Focused Services Cortex XSIAM (Security Clearance Requested), London Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Description: Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our … we all feel included. Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technicalsupport, answering incoming support inquiries, and managing escalations, phone calls, and … environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a SupportEngineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong More ❯
Social network you want to login/join with: Graduate Chinese Speaking TechnicalSupportEngineer, Hayes Client: Hikvision UK & Ireland Location: Hayes, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: The job holder plays an … important role in the TechnicalSupport team by providing daily technicalsupport to distributors and sub-distributors, including troubleshooting, technical training, product induction, and promotion, to ensure high-quality service. The job holder is expected to ensure satisfactory Hikvision technical services and continuous product … optimization by collating customer requirements or product quality issues and providing prompt feedback. Responsibilities: · Handle technical issues raised by distributors and sub-distributors. · Manage cases related to product problems and share internal case information. · Provide Hikvision software/hardware training on operation, installation, commissioning, and maintenance to distributors and More ❯
Role Introduction We are looking for an experienced TechnicalSupportEngineer who will be responsible for covering multiple customer sites, predominantly in the London area with expected travel across the UK, to provide technicalsupport across desktop, mobile, networking, and other IT infrastructure systems. You … and able to demonstrate this through all your work, ensuring we deliver an excellent service and meet agreed SLAs. What You Will Do Provide technicalsupport to our customers and their end-users as a TechnicalSupport Engineer. Act as a technical escalation route to … our 1st line Service Desk when appropriate. Log incidents, service requests, changes, and problem tickets in our support platform, escalating where necessary. Troubleshoot and resolve tickets, liaising with users until resolution is achieved or escalation is required, retaining ownership throughout the ticket lifecycle. Create/update training materials, runbooks More ❯
London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Customer TechnicalSupportEngineer, england col-narrow-left Client: Location: england, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: This is … of unresolved issues to the appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer SupportEngineer responsibilities include resolving customer queries, recommending solutions and guiding product … a company that offers excellent customer support. Responsibilities Undertake activities in accordance with our ISO 13485 Medical Device Quality Management System. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. More ❯
Narvar is growing! As a TechnicalSupportEngineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams … resolving complaints and complex issues from high value customers. You'll help to identify areas of improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct … service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics More ❯
TechnicalSupportEngineer, Amazon Robotics Job ID: 2969756 | Amazon Development Center Germany GmbH Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can … artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more. Amazon Robotics is seeking a talented and self-motivated TechnicalSupportEngineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal … to learn new things and willing to work through the details to get things done. We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting More ❯
Transparency in Cybersecurity: OPSWAT's Approach to File Security & Threat Detection Senior Joint Professional Services - TechnicalSupportEngineer Protecting the World's Critical Infrastructure OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private … in protecting the world's critical infrastructure and securing our way of life. The Position OPSWAT is seeking a Senior Joint Professional Services and TechnicalSupportEngineer to join our Global Customer Experience team, supporting customers in the UK. This role involves coordinating with the global Support team to respond to technical queries, resolving issues efficiently, escalating bugs to R&D, and managing patches or upgrades. The engineer will also implement OPSWAT products, advise on best practices, transfer knowledge on administration, and promote other OPSWAT solutions. Additionally, the role includes mentoring team members, improving More ❯
Are you a SupportEngineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you. Amazon Robotics is expanding its TechnicalSupport Engineering team in London, and … we’re looking for talented engineers to join us. Our team combines technical expertise, customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7. Worried about your lack of robotics experience? Don’t be! We’ll build on your existing technical … us at Amazon Robotics and see how your work can make a real difference! Key job responsibilities Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment More ❯
The Harry James Group is working in partnership with a sustainable energy company, looking for a TechnicalSupportEngineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this … global customer-driven organization, working with high level technologies. The TechnicalSupportEngineer will support customers by improving the technical and operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. A … deep understanding of electrical hardware and electronics is required for this role. Training in battery energy storage will be provided in order to support customers and internal expertise centers remotely. Job Responsibilities: Responsible for monitoring all battery sites across the globe Provide remote level-2 support to customers More ❯
Electrical Engineer (Off the Tools/TechnicalSupport) 40,000 - 45,000 + 25 Days Holiday + Private Healthcare + Training + Progression Yate, Gloucestershire Are you an Engineer from an electrical background looking for a fully office-based role, where you will receive specialist manufacturer … training to lead the technicalsupport and service function in the UK? In this office-based role you will be handling 4 Service Engineers and dealing with their technical enquiries, sorting and selecting spare parts, along with managing service contracts. You will be given full product training … allowing you to become the technical expert in the UK, with the support of the European head office. This company manufacture, service, and maintain a range of commercial catering equipment and are a subsidiary of a global conglomerate which operate in almost every continent. They pride themselves on More ❯
the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. What You'll Do: As a TechnicalSupportEngineer, you’ll spend your first 2-4 months immersed in learning Neo4j’s products, support and other internal processes … and working support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support Neo4j’s customers have come to appreciate and expect. You will also have the opportunity to become deeply skilled in specific areas of interest within … as a Subject Matter Expert for our Field Engineering team, including Support. Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet the needs of our customers and More ❯
Sr. TechnicalSupportEngineer, Focused Services Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one … by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technicalsupport to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established … results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth BS/MS or equivalent experience required or equivalent military experience required Experience with scripting including Python, JSON, YAML More ❯
countries and we’re just scratching the surface. As we expand our product portfolio and global presence, our Delivery department is hiring a TechnicalSupportEngineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. You … our mission to protect what matters most with transparency and trust. Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues. Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed. Drive interactions with customers for … entire product line and technologies. Create knowledge base content where none exists while updating existing to correctly position solutions. Understand critical account infrastructure and technical environments. Provide white-glove treatment for critical accounts. Replicate and reproduce customer issues in the lab prior to escalating issue internally. To be successful More ❯
London, England, United Kingdom Hybrid / WFH Options
BeyondTrust
you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role TechnicalSupportEngineer: Responsible for supporting customers as they … judgment in communication with customers during configuration and troubleshooting processes. What You’ll Do Manage customer communication and expectations. Provide phone, email and chat Support to assigned accounts. Provide troubleshooting and debugging of customer problems. Act as the customer liaison to Engineering, Sales, and Field Engineer teams. Transition … product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly. Escalate critical issues and roadblocks to the TechnicalSupport Manager. Be a part of the on-call rotation for the assigned product team. What You’ll Bring Bachelor’s degree preferred in More ❯
can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. JOB PURPOSE: The TechnicalSupportEngineer is an articulate and seasoned technical guru who understands and can appreciate the challenges organizations face in implementing and … integrating cloud technologies into complex IT environments across heterogeneous operating environments. If you have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a dynamic, high growth, learning environment, this role is for you. … DUTIES AND RESPONSIBILITIES: Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed More ❯
