highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server … desk, through creative thinking and optimization of service desk processes. What you will do: Provide Level 2 - 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer" delivering world classdesktop support for all client issues while responding to Level 2 - 3 service … resets and Group Policy application. Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure More ❯
IT, users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end. Collaborate … and governance. Hybrid working (Working from home, office, and potential travel involved). The Skills: Previous experience supporting over 200+ users in a similar role. Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot. VOIP system knowledge. Windows imaging and deployment knowledge. … EPOS technology/PEDs/PDQs/Tills; experience with SaaS POS solutions is advantageous. PCI/P2PE knowledge is advantageous but not essential. Jamf Pro experience. Understanding of Windows servers and AWS. Experience with NewStore or similar POS systems. Key Skills: 2+ years supporting over 200+ users. Excellent communication skills, capable of translating complex technical issues for non More ❯
of the listed technologies Have significant knowledge of IT risks and the importance of suitable mitigations Demonstrate knowledge of ITIL Service Management principles Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate solid experience and knowledge of Office 365 & desktop More ❯
services & SharePoint. 5+ years' experience managing SaaS platforms, e.g. business communication platforms, intranet, ATC. 5 + years' experience in managing Cisco switches and routers. Operating systems knowledge e.g. MS Windows Server, NLB and clustering. 5 + years' experience managing Azure Conditional Access policies, Active Directory, and Virtue Desktop, primarily Virtual Machine Infrastructure. Strong knowledge/experience of troubleshooting networking … Active Directory/Entra ID knowledge and experience to create and manage accounts and policies. Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC. Knowledge of Windows Script Host/VBScript/PowerShell. Hardware troubleshooting skills to diagnose and resolve issues related to computers, printers, and other devices. Software and application support experience in supporting office … applications, email systems, and business-specific software MS 365 and ideally Salesforce. System administration knowledge of managing user accounts, permissions, and policies in Windows Server or Microsoft 365 environments. 2nd Line experience in an IT support role, dealing with more complex technical issues and troubleshooting. Local candidates need only apply. Please note this position is only suitable for candidates More ❯
effectively under pressure. Responsibilities Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers Troubleshoot and resolve complex technical issues in Windows Server, Active Directory, Microsoft 365, Azure, networking, and virtualization environments. Deliver infrastructure upgrades, patching, migrations, and project-based work for multiple clients. Collaborate with internal teams and vendors to More ❯
effectively under pressure. Responsibilities Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers Troubleshoot and resolve complex technical issues in Windows Server, Active Directory, Microsoft 365, Azure, networking, and virtualization environments. Deliver infrastructure upgrades, patching, migrations, and project-based work for multiple clients. Collaborate with internal teams and vendors to More ❯
Hampton Court, Greater London, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable … to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. VOIP Comms or Telephony support. Desirable Experience - Apple MDM solutions - iPads, iPhones. ITIL Framework knowledge. Managing small IT Projects. …/Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP More ❯
office infrastructure, ensuring client operations run smoothly 24/7. Key Responsibilities Deliver advanced technical support via phone, remote tools, and occasional site visits. Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems. Escalate complex cases to 3rd line or vendor support when needed. Configure and maintain network hardware – switches, routers, firewalls, and wireless solutions. … in an on-call rota for emergency out-of-hours support. What We’re Looking For Essential: 2+ years in a similar 2nd Line Support or MSP environment. Strong Windows troubleshooting (Windows 10/11, Server 2016–2022). Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs). Experience with Microsoft 365 (Exchange More ❯
Skills Required : Active Directory Windows Server Networking Troubleshooting Remote support tools EntraID Microsoft 365 ITIL Framework Backup Solutions Firewall Configuration VoIP Systems Job Title and Location Job Title: 2nd Line Engineer - Managed Services Provider (MSP) Location: London, UK (1 day home working per week after probation) Salary: £30k to £40k incl Performance related bonus + benefits About Us At … latest technologies and best practices. Credentials and Experience Proven minimum 3 Years MSP helpdesk experience and minimum 1 year, 2nd line experience within an MSP environment Good understanding of Windows Server, Active Directory, Exchange, Office 365, and Azure (EntraID) Experience with non-cisco firewalls (SonicWALL/FortiGate), routers, and networking (VPN, VLANs, etc.). Knowledge of security best practices More ❯
need experience with: Microsoft Azure (minimum AZ-104 certification preferred) PowerShell scripting and automation Supporting Power Platform tools including Dataverse and Logic Apps Entra ID and Active Directory administration Windows Server, Microsoft SQL Server, Exchange, and VMware Microsoft 365 and Dynamics 365 Business Central Network infrastructure (firewalls, routers, iSCSI SANs) Remote Desktop Services, SCCM, and Intune We’re looking More ❯
Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with More ❯
London, England, United Kingdom Hybrid / WFH Options
Razorblue Group Ltd
environments, including replication and failover VOIP - Experience supporting FreePBX, Mitel, Gamma, Skype/Teams VOIP systems Security - Experience with MDM, MFA, Email Filtering, Next Generation firewalls and antivirus solutions. Windows Server - Installation and configuration Storage - Maintaining, updating, troubleshooting SAN devices; configuring iSCSI connectivity; managing and troubleshooting clusters Remote Desktop Services - Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments … on-prem and cloud) Networking - Network troubleshooting at 3rd line; supporting Palo Alto, Sophos, FortiNet, Draytek, Juniper, Cisco firewalls Endpoint Support - Experience with Windows desktop, application, tablet and mobile device support Soft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation; full clean UK driving license Continuous learning and development are central to our More ❯
based estates to SaaS and Cloud services platforms, Legacy tech to Azure knowledge/experience, Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with More ❯
SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy management. • Confidential • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications. • Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs. • System administration - experience with Active More ❯
London, England, United Kingdom Hybrid / WFH Options
Experis
SKILLS: Enterprise Level Specialist, Infrastructure Support on Azure Active Directory, Cloud, AVD (Azure Visual Desktop), Entra ID, O365, VMware Virtualisation as well as Associated Storage Solutions, EMC, SAN's. Windows Servers 2019/2022, Proxy Servers, SmoothWall, 3rd/4th Line Technical Support, PowerShell, Scripting, Intune, Microsoft Auto Patch and Azure Update Manager, General Networking i.e. Cisco and Palo … policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC) MicrosoftWindows Server 2019/2022 Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation More ❯
Manage and troubleshoot cloud services, preferably Azure. Understanding of SaaS, PaaS, and IaaS. SaaS Management: deploying and managing SaaS solutions. Networking: knowledge of IP networking, routers, switches, and firewalls. Windows: deployment, management, and troubleshooting of Windows clients and servers. Data Protection: must have a basic understanding of data protection laws and GDPR. Cyber Security: must have general knowledge More ❯
Subscriptions, RBAC, Admin Roles) Microsoft Entra ID Administration (User, Group, Domain Management, Applications) Entra Collaboration Solutions (B2B, B2C) Identity Models: Managed (PHS/PTA) vs Federated Hybrid Identity Solutions Windows Active Directory Services (ADDS, FSMO, GPOs, Replication) Windows Networking (TCP/IP, DNS, DHCP) Microsoft 365 Identity and Access Management Preferred Technical Experience: Competencies and experience with some … protocol libraries such OWIN, OpenID Connect or Katana. PowerShell scripting Diagnostic tools (Netmon, Wireshark, Fiddler) Troubleshooting skills in Http and basic Networking traces analysis. Additional Technologies (Nice to Have) Windows Server and Client OS Exchange Server, SQL Server Graph API Modern Authentication Protocols (SAML, OAuth) Seamless SSO, ADAL/MSAL libraries Language Requirements Fluent in English (reading, writing, speaking More ❯
related infrastructure to support the business, including on-premises and cloud environments. They operate a fully virtualised infrastructure using VMware and Microsoft Azure to host a mix of MicrosoftWindows and Linux servers running both third party and in-house applications. The on-premises hardware platform is built on Dell Compute, Pure Storage, Cisco networking, and a resilient 10Gbps … a high level of service is maintained. What You'll Need IaaS principles with specific knowledge and experience of Microsoft Azure. Microsoft identity services, including Active Directory and Entra. Windows Server and desktop, File Services, DNS, Group Policy. PowerShell scripting, and development of robust and reusable PowerShell modules. An awareness of virtualisation concepts and a basic level of experience … with VMware vSphere. Working knowledge of IP networking concepts. Strong general IT skills, especially Excel and other Office products. Experience of supporting users in a Windows environment. An aptitude for learning and supporting unfamiliar technologies. More ❯
related infrastructure to support the business, including on-premises and cloud environments. They operate a fully virtualised infrastructure using VMware and Microsoft Azure to host a mix of MicrosoftWindows and Linux servers running both third party and in-house applications. The on-premises hardware platform is built on Dell Compute, Pure Storage, Cisco networking, and a resilient 10Gbps … a high level of service is maintained. What You'll Need IaaS principles with specific knowledge and experience of Microsoft Azure. Microsoft identity services, including Active Directory and Entra. Windows Server and desktop, File Services, DNS, Group Policy. PowerShell scripting, and development of robust and reusable PowerShell modules. An awareness of virtualisation concepts and a basic level of experience … with VMware vSphere. Working knowledge of IP networking concepts. Strong general IT skills, especially Excel and other Office products. Experience of supporting users in a Windows environment. An aptitude for learning and supporting unfamiliar technologies. More ❯
an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our team. In this role, you will provide end-user desktop support to multiple users operating Windows, Exchange, and Office 365 environments. The Desktop Support Engineer - Microsoft, Azure, O365 will handle desktop support and server administration for client issues, responding to Level 1 and 2 service … clearly to non-technical users. Strong prioritization skills with a customer-centric approach. Bachelor's degree in IT or 3+ years of relevant experience. Experience with Microsoft Office 365, Windows Server, Windows 10/11, Active Directory, Outlook, Excel, Word, PowerPoint, SharePoint. Knowledge of VPN setup, email systems, cybersecurity basics like MFA, hardware troubleshooting, file system support, and More ❯
network, cloud, and storage infrastructure Lead end-to-end infrastructure projects, from planning through to deployment Manage and monitor systems for availability, performance, and security Administer and troubleshoot across Windows Server, Linux, VMware, Azure, and Microsoft 365 Contribute to backup, disaster recovery, and vulnerability management processes Support across 1st, 2nd, and 3rd line tiers — including participation in an on … and technology partners to ensure smooth day-to-day operations What We're Looking For Relevant experience in a senior infrastructure or systems engineering role Strong technical knowledge of Windows & Linux operating systems Experience working with cloud platforms (especially Azure), virtualisation (VMware), and PowerShell scripting Proficiency in network protocols, Active Directory, GPO, and Microsoft 365 administration Strong problem-solving More ❯
network, cloud, and storage infrastructure Lead end-to-end infrastructure projects, from planning through to deployment Manage and monitor systems for availability, performance, and security Administer and troubleshoot across Windows Server, Linux, VMware, Azure, and Microsoft 365 Contribute to backup, disaster recovery, and vulnerability management processes Support across 1st, 2nd, and 3rd line tiers — including participation in an on … and technology partners to ensure smooth day-to-day operations What We're Looking For Relevant experience in a senior infrastructure or systems engineering role Strong technical knowledge of Windows & Linux operating systems Experience working with cloud platforms (especially Azure), virtualisation (VMware), and PowerShell scripting Proficiency in network protocols, Active Directory, GPO, and Microsoft 365 administration Strong problem-solving More ❯
network, cloud, and storage infrastructure Lead end-to-end infrastructure projects, from planning through to deployment Manage and monitor systems for availability, performance, and security Administer and troubleshoot across Windows Server, Linux, VMware, Azure, and Microsoft 365 Contribute to backup, disaster recovery, and vulnerability management processes Support across 1st, 2nd, and 3rd line tiers — including participation in an on … and technology partners to ensure smooth day-to-day operations What We're Looking For Relevant experience in a senior infrastructure or systems engineering role Strong technical knowledge of Windows & Linux operating systems Experience working with cloud platforms (especially Azure), virtualisation (VMware), and PowerShell scripting Proficiency in network protocols, Active Directory, GPO, and Microsoft 365 administration Strong problem-solving More ❯
service contracts Highlighting areas of service and technology for improvements Any other reasonable duties as required by the business Skills/Experience: Essential Active directory Systems & Tools: Microsoft Exchange, Windows Server (2019+), SharePoint (On-Premise), SQL Server, Microsoft Certificate Authority & Patch Management tools (e.g. ManageEngine Patch Manager) Infrastructure Management: Ideally VMWare Network & Security: LAN, WAN, VPN, DNS and network More ❯
to £45,000 + Bonus + Benefits 🚂Closest station is Covent Garden 📍Hybrid working. 3-4 days per week in the office Essential Skills Required: Installed, configured, and troubleshot Windows client operating systems. Performed setup, upgrades, and diagnostics on desktop and laptop systems. Gained hands-on experience working with Linux-based environments. Possess foundational knowledge of networking concepts, including More ❯