1 to 25 of 27 Customer Experience Jobs in Manchester

seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With … employees spread across offices and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone ...

strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. Youll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits … future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback ...

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits LOCATION: Altrincham ...

Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps, smartcard platforms, ticket vending machines … practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System Monitoring: Oversee daily performance of ticketing systems, ensuring uptime and reliability. Incident Management: Respond to and resolve technical ...

IRIS Software Group, were dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UKs largest private software companies. We support over 100,000 businesses, helping them streamline their operations with … cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join ourteam. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with … focus on strategic opportunities. Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with ...

digital transformation, and we are seeking a Business Analyst to support the delivery of digital projects that enhance operational efficiency, business performance, and customer integration. This role is central to ensuring technology solutions align with business needs and deliver measurable value. Experience within print management or FMCG environments … streamline workflows and improve efficiency through technology Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals Facilitate workshops, meetings, and communication between business teams and IT Produce ...

Location: Manchester Contract: Permanent, Full Time Flexible Working Available We are seeking a Ticketing Operations Manager to lead the operations of all customer-facing ticketing and payment systems, including mobile apps, smartcards, EMV/contactless, and ticket vending machines. This role ensures seamless experiences for millions of users … Ticketing Operations Manager, you will ensure ticketing systems are efficient, dependable, and accessible for all users. You'll coordinate across technical teams, suppliers, and customer experience stakeholders to maintain system availability, resolve incidents swiftly, and implement continuous improvements. This is a chance to shape the future of ticketing ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

role is based in Wigan and they are hiring on a full-time, permanent basis. Benefits: Salary - £26,000 to £30,000, dependant on experience Working Hours – Monday to Friday, 8:30am to 5pm Holidays – 22 days holiday, increasing by 1 day per year up to maximum … assistance program Employee engagement activities The Role: The successful candidate will be the first point of contact for new existing clients, offering a seamless customer experience and ensuring the highest level of accuracy with each and every order. They will be required to keep the CRM system fully ...

Role: Customer Insight Analyst Salary: Up to 40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

data is structured, accessible, and aligned with service goalsempowering targeted coaching, impactful reporting, and continuous improvement. If youre passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...

structured, accessible, and aligned with service goals—empowering targeted coaching, impactful reporting, and continuous improvement. If you’re passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...

others and raising the bar • A passion for secure, reliable, and beautifully tested code • Strong communication skills and a collaborative approach to problem solving • Experience in e commerce, consumer products, or quick service retail is a great bonus • Comfortable working in an agile environment where innovation, experimentation, and continuous … improvement are encouraged Why join You will be part of a global digital evolution where your work shapes the customer experience for millions. This is a place where you can influence big decisions, build meaningful products, and see your ideas make a measurable difference. Apply direct or email ...

providing digital solutions. For over 15 years, they ve partnered with some of the world s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they … Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects often spanning sites over several months. You ll be the key point of contact for both clients and internal teams, ensuring every installation ...

providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they … Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring ...

Manchester office). Their business is shifting from traditional operations to a digitally driven model, modernising its platforms and introducing innovative solutions to enhance customer experience. This is an exciting time to join as they invest heavily in scalable architecture, event-driven systems, and AI-driven capabilities. The Role … looking for a forward-thinking Full Stack Software Engineer with experience in enterprise-scale environments and a passion for building exceptional digital experiences. This role offers the chance to work on mission-critical backend APIs (70%) and dynamic front-end applications (30%), leveraging modern frameworks and event-driven architecture. ...

Central Manchester office).Their business is shifting from traditional operations to a digitally driven model, modernising its platforms and introducing innovative solutions to enhance customer experience. This is an exciting time to join as they invest heavily in scalable architecture, event-driven systems, and AI-driven capabilities. The Role … looking for a forward-thinking Full Stack Software Engineer with experience in enterprise-scale environments and a passion for building exceptional digital experiences. This role offers the chance to work on mission-critical backend APIs (70%) and dynamic front-end applications (30%), leveraging modern frameworks and event-driven architecture. ...

senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk … into efficient, automated, and customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous ...

finance platform, is seeking a talented Product Manager to join their growing team. This is a high-impact role where you'll shape customer-facing experiences, internal platforms, and partner integrations, helping the business scale and deliver seamless, trusted experiences for users. What You'll Be Doing … Product Area: Take responsibility for a core product area – whether digital customer experiences, internal systems, or partner integrations – shaping the roadmap and leading delivery. Understand Users: Spend time understanding customer behaviour and team workflows, using insights to inform product decisions. Drive Impact: Use data, experimentation, and feedback ...

Service Technician to join our growing service team, supporting a wide range of commercial audio-visual (AV) systems across the Midlands region. In this customer-facing role, you'll be responsible for diagnosing faults, repairing systems on-site, and ensuring our clients' AV solutions are operating at their full … buffer inventory effectively. Offering guidance and technical support to other engineers when required. Playing a role in continual improvement of service delivery processes and customer experience. What We're Looking For Minimum 5 years' experience in the AV industry or a related technical field. Strong fault-finding skills ...

promote and demonstrate behaviours consistent with the councils core values. This apprenticeship program is an exciting opportunity, it will give you hands-on experience in IT service management, customer support, and continuous process improvement. In the next 12 months, you will: ? Assist in delivering IT services accordingly … use. ? Learn how to provide first-line support to users, assess and address queries, learn about technical issues, and how to maintain a positive customer experience. Desired Skills & Knowledge ? Have a passion for digital and the ability to embrace new technologies. ? GCSEs A-C/4-9 in Maths ...

alongside providing a great candidate and client experience. The Screening Systems Executive will have responsibility for daily system administration, maintenance and support, with wider customer success responsibilities assisting in process management, provision of MI and implementations of new clients, delivering a trusted, knowledgeable and specialist service to both internal … external clients to ensure a high quality, prompt service and positive customer experience. Principal accountabilities Performing system changes on request of clients and stakeholders within Reed Screening, such as amending and configuring existing screening types Maintaining access to systems, assisting internal and external users with individual access Conducting initial ...