1 to 25 of 35 Customer Experience Jobs in Manchester

About the Client Our client is an established and fast-growing provider of cloud communications, data insights, and payment solutions, helping organisations deliver exceptional customer interactions at scale. Founded in the mid-2000s, the business designs and delivers secure, scalable, and modern platforms that integrate seamlessly with leading communication … marking a major phase of growth and product evolution, this is an exciting time to join a business that is investing heavily in innovation, customer experience, and next-generation engagement technologies. The culture is collaborative, forward-thinking, and purpose-driven. Skills are recognised, potential is developed, and delivery ...

Head of Customer Support & IT Helpdesk Reporting to: COO/CFO Location: Manchester (Hybrid) Salary: £50,000–£60,000 DOE Contract: Full-time, Permanent Hours: Monday–Friday, 09:00–17:30 (with flexibility to support the US team) Team: Managing a team of 5 across the UK and Denver … Helpdesk or Technical Support world and understands the pressure of queues, SLAs, escalations and is now ready to lead and shape a customer support function end-to-end? This is a hands-on leadership role for someone who blends technical capability, customer focus, and people leadership to drive ...

across stock availability, cancellations and operational performance. This role works closely with senior stakeholders and focuses on turning data into insights that support margin, customer experience, and cost control. It is a hands-on role with clear commercial impact, rather than reporting for reporting's sake. The Role … Analyse stock levels, movements and availability across the business, identifying risks that could impact sales or customer experience Identify patterns that lead to overstocking, stockouts or operational inefficiencies Own reporting around order cancellations and refunds, identifying root causes such as stock issues, fulfilment delays or system errors Track ...

through major incidents , ensuring rapid resolution, minimal financial impact, and continuous service improvement. Why This Role Is Critical Ticketing and payment platforms are live, customer-facing systems. When something goes wrong, money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across … team This is a senior operational leadership role with real accountability and influence. Key Responsibilities Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including: Mobile ticketing apps Smartcards EMV/contactless payments Ticket vending machines Take ownership of major incident management ...

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

clients joining the service! Acting as a first point of contact for your allocated clients, this is NOT your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions within the first 30 days of their contract. … tech savvy - even better! You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role, with a clear progression pathway, within a friendly, supportive team! Day-to-day responsibilities: * Provide an excellent ...

environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process … improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

Customer Success Manager Strategy/Communication Hybrid (3-4 days onsite) Manchester Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into … black hole? This is an opportunity to join a small, growing tech business and become their first-ever Customer Success Manager . There is no inherited playbook here. No established process you have to tiptoe around. Youll be setting the standard for how customer success works from ...

with Digital IT and key change partners, you will lead major transformation initiatives, including the implementation of a new Student Information System, to enhance customer experience, drive efficiency and realise measurable benefits and impact across the University. This role offers an exciting opportunity for a systems leader … bring together people, processes, and technology to deliver a high performing, customer- focused service. Key Responsibilities The Head of Student Data & Systems will: Lead the Student Data & Systems Team, ensuring high-quality delivery against plans, budgets, KPIs and service standards, and fostering a culture of continuous improvement. Provide expert ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

Technical Pre- Sales Engineer - Manchester About the Company: A fast-growing, innovative SaaS business is transforming how marketing, sales, and customer experience teams make data-driven decisions. Their AI-powered call intelligence and analytics platform is used by enterprises across the globe to optimise campaigns, improve sales performance … enhance customer interactions. With strong growth and ongoing investment in AI, this is an exciting time to join a forward-thinking team building world-class technology. The Role: We're looking for a Solutions Engineer to support sales, onboarding, and customer success teams by providing expert technical insight ...

continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration ...

Hybrid working, at least 1 day a week onsite is essential* You'll be joining a high-impact engineering team working on the core customer journey within a large-scale travel and mobility platform. The team is focused on growth optimisation, improving discovery, conversion and overall customer experience … well-established team and supporting a phase of platform modernisation and experimentation. You'll work end-to-end, from ideation through to deployment, on customer-facing features used at scale. The Engineering Environment: React + TypeScript used exclusively on the frontend Node.js + TypeScript on the server side Strong ...

Customer Success Executive (Payroll Software) Manchester, UK Competitive + Commission Permanent full time Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success … love to hear from you! About the role: As a Customer Success Executive , youll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products . Your mission is to help clientsget maximum value from our market-leading software ...

Role: IT Consultant Location: Preston/Bolton Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities ...

providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they … Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring ...

travel services. Participants join the organisation as permanent employees and work within teams that design and deliver the services powering property search, availability, and customer experience. Graduates receive structured support, including a mentor, a comprehensive onboarding bootcamp, and two rotations across engineering teams, providing exposure to best-in-class ...

becoming the best tech, modern luxury, and sustainable mobility company in the world. The Enterprise API portfolio is here to enable seamless new customer experiences across all our iconic brands. We are scaling our API operations and looking for the best talent to join us as Senior Solution Engineer. … Responsibilities Work closely as part of our teams and provide technical leadership in designing evolvable systems that can scale to meet our customer needs. Help guide development using JLR API patterns and practices. As part of the team, you will collaboratively be designing, implementing, and run API technology solutions ...

go. What You’ll Be Doing: • Developing and enhancing .NET Core services hosted in Azure. • Creating new features that drive efficiency and improve the customer experience. • Collaborating with other engineers, testers, and product teams to deliver quality code fast. • Improving performance, reliability, and maintainability across a large distributed system. ...

through to implementation and post-deployment review. Work closely with Financial Crime Operations to ensure monitoring rules reflect real investigative outcomes and support positive customer experiences. Act as a subject matter expert on transaction monitoring systems, controls, and financial crime risk trends. Produce clear documentation and reporting to support … work from concept to delivery. You also enjoy sharing knowledge and supporting others to grow their data and analytical skills. What Youll Bring Proven experience in financial crime prevention, including transaction monitoring, fraud detection, or AML systems. Strong knowledge of financial crime legislation, regulatory expectations, and good customer ...

About Car Finance 247 Car Finance 247 is the UK's leading online car finance broker, driven by innovation, technology, and a customer-centric approach. We're building a new platform to empower our dealer partners with scalable, FCA-compliant template websites, enabling seamless integrations and exceptional digital experiences. … websites. You'll work closely with designers, product owners, and other engineers to deliver robust, scalable, and secure solutions that drive dealer success and customer engagement. Location: Flexible/Hybrid options available Type: Contractor (3 month initial term) Salary/Rate: Based on experience Key Responsibilities: Platform Development ...

sales professional with a consultative approach and a results-driven mindset. Comfortable working towards targets, you will balance performance with a strong focus on customer experience. You will demonstrate: Strong communication and relationship-building skills The ability to ask insightful questions and understand client requirements Resilience and consistency … driven sales environment A professional and credible approach when engaging senior stakeholders Required Experience & Skills Experience in Sales Development, SDR, BDR, Telesales, Lead Generation, or Business Development Background in a target-driven or KPI-led commercial role Confident using CRM systems , email outreach tools, and LinkedIn ...

developing and enhancing our in-house CRM platform. This system, built on Twilio Flex and developed primarily using .NET Core/C#, supports our Customer Account Managers in handling finance applications efficiently. You will work on integrating cloud-based services and maintaining legacy APIs to ensure seamless operation … encouraging frequent releases into our container-based cluster management system and Cloud based resources. Knowledge of SQL/T-SQL is beneficial alongside working experience of NoSQL and modern event driven and microservice architectures. Key Responsibilities : Our Software Engineers don't just write code but take an active role ...