1 to 25 of 76 Customer Experience Jobs in Manchester

Title: Resident Experience & Support Manager Department: Operations Reports To: Senior Operations Manager, North (dotted line to Head of Marketing) Location: Head Office, Manchester, with regular travel to properties across UK Salary: £40,000 to £45,000 (depending on experience) Job Purpose The Resident Experience & Support Manager … responsible for leading the resident experience strategy across the PBSA portfolio, ensuring residents receive an exceptional living experience that supports wellbeing, community engagement, academic success, and personal development. The role will own resident satisfaction, Net Promoter Score (NPS), resident surveys, customer insight, complaints management, safeguarding, wellbeing initiatives ...

build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. … looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing ...

contact the recruiter directly. About the job you’re considering We are seeking a talented and experienced Product Manager to join our Digital Customer Experience (DCX) practice, with a particular focus on e-commerce and digital commerce transformation. In this role, you will lead the definition, delivery … optimisation of digital products and customer experiences that drive commercial growth, customer engagement, and measurable business outcomes. Working at the heart of multidisciplinary teams, you will bring together business, technology, design, data, and delivery expertise to define product strategy, shape roadmaps, and deliver innovative digital commerce solutions that ...

looking for a Junior Business & Customer Support Executive to join our growing team. This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step. What We Can Offer This … opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development. As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships. ...

business, supporting a major programme of digital transformation across web and app experiences. This is a fantastic opportunity for someone with strong web analytics experience who wants to work across product, marketing, CRM, and customer experience teams, helping shape how digital journeys are measured, optimised, and improved. … role Reporting into the Digital Analytics Manager, you'll be the go-to analyst for website and app performance, helping stakeholders understand customer behaviour and make data-driven decisions. You'll work across: Product teams Marketing & Acquisition CRM Digital Experience App development initiatives The role combines analytics, reporting ...

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their … operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

continuing to expand. As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels. This is far more than a social media or review management role … with challenging customers and sensitive situations. Day to Day You'll become the central point of contact for the organisation's online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement . Your responsibilities will include: Monitoring ...

Kickstart your career with one of the UK s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Collections Advisor for the prestigious BMW brand. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service … canteen. Free onsite parking. Referral programme refer friends or family to work with Concentrix & earn up to £600 per referral! We are seeking a customer-focused professional to support customers through a range of service and collections activities while ensuring compliance with FCA regulations. You will provide tailored guidance ...

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining the Service … Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their ...

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially … driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival ...

future technology landscape of a complex and evolving organisation. The organisation operates a large-scale, technology-driven environment where innovation, resilience, cybersecurity and customer experience are central to its long-term strategy. As investment in digital capabilities continues to grow, procurement is recognised as a strategic business function … outcomes within complex organisations. You will be confident operating in a dynamic environment and capable of balancing strategic thinking with strong delivery focus. Essential Experience Significant procurement experience across IT, software, SaaS, cloud or digital categories. Proven track record of leading complex sourcing and commercial negotiation activities. Experience ...

vertical. This role goes beyond front-end ecommerce performance. You will take commercial ownership of how stock, product mix, margin, marketing investment and customer demand come together to drive sustainable growth. You will lead the development of trading strategies aligned to buying cycles, product launches and inventory plans, ensuring … influencing stock health, sell-through, stock cover, margin performance and product lifecycle, using this insight to shape promotional strategy, visual merchandising, marketing investment and customer acquisition activity. Acting as the bridge between the Ecommerce Manager layer and the Head of Ecommerce, you will provide strategic direction to your team ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything … sales delivery across non-MNC field-based accounts within the Private Sector. It focuses on executing defined commercial plans, driving team performance and optimising customer outcomes. The role contributes to broader sub-functional goals by ensuring consistent delivery across retention, growth and customer experience within a defined ...

pivotal role in designing and showcasing BT's market-leading Genesys Cloud solutions. Acting as a technical authority, you'll take ownership of complex customer solutions from concept through to delivery, combining deep technical expertise with exceptional customer engagement skills. Working closely with customers, bid teams and design … specialists, you'll lead impactful demonstrations that influence customer decisions, support business growth and reinforce BT's position as a leading Genesys Cloud partner. This is a highly visible, customer-facing role where you'll provide technical leadership, shape best practice and help define the future direction ...

fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach. As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best-in-class … customer order fulfilment. This is a fast-paced role within Gopuff, which requires drive, grit, great attention to detail and people-first focus. If you are a results-oriented, customer-centric leader with a deep passion for the retail and logistics industry. You will: Team Leadership - Recruit, train ...

Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across … customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed ...

Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across … customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

Providing regular updates to senior internal and external stakeholders Measuring the effectiveness of product changes following implementation Recommending improvements to existing processes and the customer experience The background This role could suit an established Product Owner or someone who has progressed into Product Ownership from a Business Analysis … Project Management or Change background. Previous Transfer Agency experience would be advantageous but is not essential. Applications are welcomed from candidates across financial services, including: Asset management Wealth management Banking Pensions Insurance Investment operations Financial technology You should be able to demonstrate: Previous Product Owner or product delivery experience ...

Veterinary Customer Support and Onboarding Executive £35,000 to £40,000 Basic Salary + up to £15k bonus + car allowance Two Positions Available We are currently recruiting for two Veterinary Customer Support and Onboarding Executives . Position One Covering North England and Scotland Position Two Covering South … region you would prefer to cover. Are you looking for a new challenge? This is an exciting opportunity for someone with previous veterinary practice experience who is looking to move into the veterinary technology sector. Whether you have worked as a: Registered Veterinary Nurse Student Veterinary Nurse Veterinary Receptionist ...

environment where no two days are the same. This could suit an early-career ecommerce or marketing professional with 1-3 years' experience, or an ambitious graduate with a relevant degree and a genuine passion for ecommerce and digital marketing. The Ecommerce Executive will work closely with the Ecommerce … strong commercial focus, with the successful individual expected to take ownership, challenge the status quo and continually look for ways to improve the customer journey and online performance. Key Responsibilities Own and maintain the campaign planner, ensuring activity is accurately planned, communicated and delivered across relevant teams. Coordinate campaigns ...