26 to 50 of 62 Customer Experience Jobs in Manchester

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. … customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to … practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc . YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified More ❯

The succesful candidates primary responsibilities will include: Carrying out small installation works, on systems such as Access Control, CCTV, Nurse Call, & Intruder Systems to the relevant standard. About You: • Experience in the installation of CCTV Systems (Analogue & IP Preferred). • Experience in the installation of Intruder Alarm Systems (Wired & Wireless). • Knowledge and understanding of engineering operations within … Critical Environments. • Experience in the installation of Computerised Access control systems. Our clients customer base include Critical Enviroments and the customer experience is front and centre to everything that they do. Our client has an outstanding culture which is why candidates regularly ask to work for this company? Want to find out more? Then call us More ❯

driven innovation within one of the UK's leading investment platforms. Visa sponsorship may be available for exceptional candidates. The ideal candidate will have a minimum of 5 years' experience in data science or a related field, with extensive knowledge of advanced statistical analysis and machine learning algorithms. Proficiency in Python, R, and SQL is essential. As a Senior … Data Scientist, you will play a key role in developing data solutions that drive business strategy, improve customer experience, and enhance operational efficiency. Join AJ Bell and be part of a forward-thinking organisation that values expertise, innovation, and continuous learning in a collaborative environment. Position: Senior Data Scientist Job Type: Full-Time Location: Manchester About the Role … incorporating new techniques and technologies as appropriate Contribute to the development of best practices and standards for data science workflows within the organisation Qualifications Minimum of 5 years of experience in data science or a related field Extensive knowledge of advanced statistical analysis and machine learning algorithms Proficiency in programming languages such as Python, R, and SQL Familiarity with More ❯

fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … on validating and overseeing the risks associated with all models across Starling, particularly those involving advanced modelling techniques (including AI). If you have model validation/model build experience and are eager to be part of the team that plays a vital role in model risk management, we want to hear from you! As a Senior Analyst - Model … and presenting at committees. Engaging and forming close relationships with the key stakeholders to enable good model risk management practices throughout the model lifecycle. Ideally 2-3 years of experience in model validation or model development. Expert in the use of analytical tools such as Python/R/SQL/SAS and spreadsheets. Some knowledge of regulatory and More ❯

results in a fast-paced environment. Key Responsibilities Oversees the daily trading and performance of all eCommerce websites Delivers against key commercial KPIs including revenue, conversion rate, AOV, and customer experience Owns the trading calendar and seasonal promotional planning Utilises tools such as GA4 and Shopify Analytics to make insight-driven decisions Enhances the onsite journey, focusing on … with Shopify Plus, including replatforming or site rebuilds Familiarity with CRM tools such as Klaviyo, Hubspot, or Salesforce Data-literate, commercially focused, and confident with GA4 and Excel ERP experience (e.g. Brightpearl or Netsuite) is desirable but not essential Proven leadership experience with the ability to coach and develop team members Excellent stakeholder management and ability to coordinate More ❯

Job summary Participate in the delivery of an efficient, responsive, effective and customer focused help desk. MyMFT Helpdesk agents are responsible for supporting patients, relatives, carers and staff when they require help with using the MFT application. The post-holder will provide a prompt support service in response to telephone, and email requests from end-users. All requests will … be entered accurately and efficiently onto the Help Desk system ensuring the customer experiences a high quality, timely service and efficient resolution to their problem. As we move into a new age of digital communications and support at MFT the Helpdesk agents are a key link with staff and patients and are vital to keeping the Manchester Foundation Trust … so you'll benefit from a scale of opportunity that is nothing short of extraordinary. We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We're proud to be a major academic More ❯

in Football, Motorsports, Cricket and Rugby. This role will base around growing a selection of Castore partnership websites by regularly updating the digital platform, constantly looking to improve the customer experience and monitoring of key metrics. Responsibilities Providing regular updates to site based on daily trade and activities Using GA and Shopify Analytics to report on metrics- potentially … and product launches Updating content on homepage and across site Inventory management, driving opportunities based on stock positions Competitor monitoring- checking, reporting back and reacting Skills & Qualities Key Skills: Experience in e-Commerce is ideal, but not necessary MS proficient, particularly Excel Setting up trading campaigns is ideal, but not necessary Basic knowledge of Paid Media, SEO and CRM More ❯

the forefront of initiatives focused on enhancing ticketing processes and app functionalities. You will collaborate across multiple teams and modes, driving operational efficiencies and delivering key deliverables for improved customer experience. Contract length: 6 months Working pattern: Hybrid, 2-3 days on site Rate: £500 a day IR35: Outside Key Responsibilities Confirming the scope of app changes, retail channels More ❯

Ready to take your PPC game to the next level? We're partnering with one of the leading eCommerce Marketplaces in the UK — a powerhouse known for combining tech, customer experience, and hospitality to deliver amazing experiences across the UK and beyond. With a growing international footprint and a digital-first mindset, they’re on a mission to … to-end (budget £4m+) Building smart, performance-driven strategies to hit KPIs Identifying new ways to test, automate, and level-up efficiency Collaborating with wider teams to sharpen the customer journey Keeping ahead of trends and competitor moves Delivering insights and reporting that drive action What You’ll Bring Expertise PPC campaign management with strong experience across Google More ❯

operator who also loves driving real, tangible change? Do you thrive in a fast-paced, hands-on environment where your impact is seen across product launches, internal transformation and customer experience? If so, we want to hear from you. We're working with a high-growth, customer-first business in the Manchester area - one that combines smart … coordinating stakeholders and ensuring progress is unblocked Provide clear, regular updates to senior stakeholders What We're Looking For 3+ years in product, change, or transformation environments Hands-on experience launching products or services, ideally with a commercial lens A natural organiser - structured, methodical, and calm under pressure Great with people - able to bring teams together and manage communication … Salary up to £60,000 + bonus Ready to Make an Impact? If you're a product operator with a delivery mindset - someone who's equally at home driving customer propositions and internal transformation - this is a rare opportunity to join a progressive, people-first organisation at the right time. InterQuest Group is acting as an employment agency for More ❯

Required Experience: - _8 to 14 Years of experience. Build & deploy software & APIs-driven capabilities for driving automation-led Storage infrastructure services, such as provisioning, monitoring, build/configure, self-service, self-healing, and backup solutions. Drive the framework, development & delivery of automation products, to deliver efficiency in routine tasks like provisioning, catalogue, slack-based self-service capabilities, monitoring, web … APIs, as well as new capabilities enhancing customer experience, productivity, compliance, and overall availability of Storage systems. Manage complete SDLC phases of automation deployment, and drive CI/CD pipeline for software release. Use Agile methodology for faster & efficient code development. Ensure bug-free & best practices-based software solutions that are built using standard reference architecture, robust & resilient … product designs, code development, testing & release management in Production. Execute Service delivery for projects to improve availability, reduce costs, and enhance customer experience. Knowledge of ITIL-based Storage Infrastructure support processes, including incident, problem, and change management, is required. More ❯

the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media … We support and encourage you to be your authentic self throughout your application journey with us. The must haves In order to be considered, you must have the following experience; Demonstrable experience working in a similar Technical Analyst role within a complex technical and stakeholder environment Highly experienced in supporting telecommunications Business Support Systems (BSS) platforms by troubleshooting … complex issues, managing configurations, and collaborating with multi-functional teams to ensure stability, performance, and continuous optimisation in fast-paced environments Experience in managing systems focused on scalability, flexibility, and performance to adapt to changing and growing demands Demonstrable experience in capacity management by tracking system performance trends, planning for future growth, and producing management-level reports with More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products More ❯

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products More ❯

Were looking for an experienced Digital Product Manager to join us here at N Brown Group! The ideal candidate will be able to quantify real customer problems, collaborating with stakeholders across the business to gather their requirements and understanding of where theRetail and/or E-Commerce Payments market is today as well as what other e-commerce companies … are doing. Then working with your squad including developers, designers and analysts to create experiences that solve these problems. You must have previous experience of working in product and have experience working within an agile enterprise. What will you do as a Digital Product Manager at N Brown? Engage with stakeholders to formulate the vision, strategy and roadmap … for your product and execute it well by delivering high quality customer experiences that solve real customer problems Understanding of product market fit and the iterative process to creating products Understand key user personas, customers & stakeholders for your product Go to person for customer product you know the product inside and out so can champion its features More ❯

We’re looking for an experienced Digital Product Manager to join us here at N Brown Group! The ideal candidate will be able to quantify real customer problems, collaborating with stakeholders across the business to gather their requirements and understanding of where the Retail and/or E-Commerce Payments market is today as well as what other e … commerce companies are doing. Then working with your squad including developers, designers and analysts to create experiences that solve these problems. You must have previous experience of working in product and have experience working within an agile enterprise. What will you do as a Digital Product Manager at N Brown? Engage with stakeholders to formulate the vision, strategy … and roadmap for your product and execute it well by delivering high quality customer experiences that solve real customer problems Understanding of product market fit and the iterative process to creating products Understand key user personas, customers & stakeholders for your product Go to person for customer product – you know the product inside and out so can champion More ❯

JOB TITLE: Platform Owner - DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It’s an opportunity to help shape the future of commerce while developing your own career in a high-impact environment. We are working with a market-leading … win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow. The Customer Success Manager will: Advise clients throughout their journey—from onboarding to advanced strategic optimisation Act as the voice of the customer, escalating and resolving complex issues with speed … opportunities and introducing new features Collaborate cross-functionally to feed insights into product strategy and development Drive operational excellence by contributing to process improvements and knowledge sharing Essential Skills: Experience managing an Amazon business—brand, manufacturer, or agency side Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable Analytical mindset and ability to derive insights from performance More ❯

is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It’s an opportunity to help shape the future of commerce while developing your own career in a high-impact environment. We are working with a market-leading … win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow. The Customer Success Manager will: Advise clients throughout their journey—from onboarding to advanced strategic optimisation Act as the voice of the customer, escalating and resolving complex issues with speed … opportunities and introducing new features Collaborate cross-functionally to feed insights into product strategy and development Drive operational excellence by contributing to process improvements and knowledge sharing Essential Skills: Experience managing an Amazon business—brand, manufacturer, or agency side Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable Analytical mindset and ability to derive insights from performance More ❯

is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It’s an opportunity to help shape the future of commerce while developing your own career in a high-impact environment. We are working with a market-leading … win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow. The Customer Success Manager will: Advise clients throughout their journey—from onboarding to advanced strategic optimisation Act as the voice of the customer, escalating and resolving complex issues with speed … opportunities and introducing new features Collaborate cross-functionally to feed insights into product strategy and development Drive operational excellence by contributing to process improvements and knowledge sharing Essential Skills: Experience managing an Amazon business—brand, manufacturer, or agency side Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable Analytical mindset and ability to derive insights from performance More ❯

for by the client) Total Daily Earnings: £128 p/d (includes rolled up holiday) IR35 Status: Inside Location: Any of the following locations: London, Manchester Technical Skills: Previous experience on a Tech Bar/Walk-up Support service. Experience in handling incidents and requests. Microsoft Windows technical support experience. Good knowledge of Windows 10/11 and … Able to support mobile technologies, including Apple and Android. Familiar with building, configuring, and troubleshooting desktops and laptops. Understanding of Azure, Autopilot, and Intune to deploy software to devices. Experience using BMC Helix to log and update tickets. Any previous support experience with Apple Macs would also be beneficial. Soft Skills: Excellent problem-solving skills and attention to … all levels across the business. Must be able to work alone and unsupervised, using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience. Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. To apply for this Tech Bar Engineer Contract job, please click the button More ❯