26 to 50 of 54 Customer Experience Jobs in Manchester

knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people-focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build … an on-call rota or ensuring SLAs are consistently met. Act as the main point of contact between support and other teams-especially Product, Engineering, and Sales-to get customer issues solved quickly and to share feedback that shapes our roadmap. Regularly review our support tools and workflows, recommending upgrades or changes where needed. Track key support metrics and … customer feedback, and share insights with the wider team to drive improvements. Qualifications: Essential Degree in Computer Science, Mathematics, or a related field. At least five years' experience leading a technical support team in a software or SaaS business. Experience managing remote or international teams. Solid grasp of SaaS and cloud infrastructure (AWS, Azure, or GCP). More ❯

Product Design & Delivery team whilst coordinating the high-level plans for the team and driving delivery Working with Product Design & Delivery to champion and drive solution improvements to enhance customer experience Working with the Product Owner Managers (POMs) and Product Delivery Managers, build and maintain product release schedules in line with the 12-month product roadmap whilst also … that the Chief Architect and Engineer, DevOps team and Solutions Architects are closely involved with the engineering teams during work scoping, planning and development What You'll Need An experience technical leader who has run multiple engineering squads building software products with direct reports including technical squad leaders and senior engineers Experience in agile software delivery with an … changing direction quickly Skilled in work breakdown, translating requirements from product teams into epics and stories using agile techniques such as user story mapping Analytical thinking around product solutions Experience working with product managers and UX designers in defining and refining requirements, user journeys and user interface design Knowledge of and experience in developing from prioritised product backlogs More ❯

Bar Support Engineer on contract based in Manchester for a leading Food and Clothing organisation. Key Skills: A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service … Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and Office 365 Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops Understanding of Azure, Autopilot, and Intune to deploy software to devices Experience using BMC Helix to log and update tickets Any previous support experience with Apple Macs would also be beneficial More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths, including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

The succesful candidates primary responsibilities will include: Carrying out small installation works, on systems such as Access Control, CCTV, Nurse Call, & Intruder Systems to the relevant standard. About You: • Experience in the installation of CCTV Systems (Analogue & IP Preferred). • Experience in the installation of Intruder Alarm Systems (Wired & Wireless). • Knowledge and understanding of engineering operations within … Critical Environments. • Experience in the installation of Computerised Access control systems. Our clients customer base include Critical Enviroments and the customer experience is front and centre to everything that they do. Our client has an outstanding culture which is why candidates regularly ask to work for this company? Want to find out more? Then call us More ❯

supporting our team. See our commitments here . The StoreManager Mission: As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your … team, with growth always at the forefront. How you'll drive success: You and your team will deliver exceptional customer experience through our 3 experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative - to ensure the customer is at the heart of all decisions You'll build brand loyalty by promoting our CRM scheme, hosting events … way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction You'll commit to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business More ❯

driven innovation within one of the UK's leading investment platforms. Visa sponsorship may be available for exceptional candidates. The ideal candidate will have a minimum of 5 years' experience in data science or a related field, with extensive knowledge of advanced statistical analysis and machine learning algorithms. Proficiency in Python, R, and SQL is essential. As a Senior … Data Scientist, you will play a key role in developing data solutions that drive business strategy, improve customer experience, and enhance operational efficiency. Join AJ Bell and be part of a forward-thinking organisation that values expertise, innovation, and continuous learning in a collaborative environment. Position: Senior Data Scientist Job Type: Full-Time Location: Manchester About the Role … incorporating new techniques and technologies as appropriate Contribute to the development of best practices and standards for data science workflows within the organisation Qualifications Minimum of 5 years of experience in data science or a related field Extensive knowledge of advanced statistical analysis and machine learning algorithms Proficiency in programming languages such as Python, R, and SQL Familiarity with More ❯

Job summary Participate in the delivery of an efficient, responsive, effective and customer focused help desk. MyMFT Helpdesk agents are responsible for supporting patients, relatives, carers and staff when they require help with using the MFT application. The post-holder will provide a prompt support service in response to telephone, and email requests from end-users. All requests will … be entered accurately and efficiently onto the Help Desk system ensuring the customer experiences a high quality, timely service and efficient resolution to their problem. As we move into a new age of digital communications and support at MFT the Helpdesk agents are a key link with staff and patients and are vital to keeping the Manchester Foundation Trust … so you'll benefit from a scale of opportunity that is nothing short of extraordinary. We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We're proud to be a major academic More ❯

the forefront of initiatives focused on enhancing ticketing processes and app functionalities. You will collaborate across multiple teams and modes, driving operational efficiencies and delivering key deliverables for improved customer experience. Contract length: 6 months Working pattern: Hybrid, 2-3 days on site Rate: £500 a day IR35: Outside Key Responsibilities Confirming the scope of app changes, retail channels More ❯

Ready to take your PPC game to the next level? We're partnering with one of the leading eCommerce Marketplaces in the UK — a powerhouse known for combining tech, customer experience, and hospitality to deliver amazing experiences across the UK and beyond. With a growing international footprint and a digital-first mindset, they’re on a mission to … to-end (budget £4m+) Building smart, performance-driven strategies to hit KPIs Identifying new ways to test, automate, and level-up efficiency Collaborating with wider teams to sharpen the customer journey Keeping ahead of trends and competitor moves Delivering insights and reporting that drive action What You’ll Bring Expertise PPC campaign management with strong experience across Google More ❯

operator who also loves driving real, tangible change? Do you thrive in a fast-paced, hands-on environment where your impact is seen across product launches, internal transformation and customer experience? If so, we want to hear from you. We're working with a high-growth, customer-first business in the Manchester area - one that combines smart … coordinating stakeholders and ensuring progress is unblocked Provide clear, regular updates to senior stakeholders What We're Looking For 3+ years in product, change, or transformation environments Hands-on experience launching products or services, ideally with a commercial lens A natural organiser - structured, methodical, and calm under pressure Great with people - able to bring teams together and manage communication … Salary up to £60,000 + bonus Ready to Make an Impact? If you're a product operator with a delivery mindset - someone who's equally at home driving customer propositions and internal transformation - this is a rare opportunity to join a progressive, people-first organisation at the right time. InterQuest Group is acting as an employment agency for More ❯

the leading online sportsbook, casino, and social gaming company worldwide. We are building a passionate team dedicated to developing innovative products and technologies for millions of users. We prioritize customer experience, behavior, and insights, acting authentically in all interactions. Rooted in the spirit of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital leverages a globally … and benefits, including: Competitive compensation Flexible vacation policy Hybrid work model (home and office) A startup culture supported by a secure, global brand Our values We deeply value every customer interaction and empower our staff to own and enhance their experience. We foster a diverse and inclusive environment where everyone can be authentic and bring their full talent. We More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Strategic Leadership Operational and Customer Excellence Evidencing Impact What this role is all about: At Vitality, the Head of Quality Assurance plays a pivotal role in shaping outstanding customer experiences by ensuring every … interaction reflects the highest standards. This influential position leads the strategic vision and governance of the Quality Assurance function across our Customer Operations team. The role involves close collaboration with other Enablement functions to ensure Quality Assurance shapes the support our teams receive to drive performance. Its focused on innovation, leading change, and challenging teams to consistently exceed expectations … ISO 9001 and act as audit liaison Maintain legal and regulatory standards across QA, including Consumer Duty and Operational Resilience Define and track quality metrics to drive excellence and customer satisfaction Build strong relationships with senior leaders to align QA with strategy Manage a £1.5M budget, ensuring value and forecast alignment Optimise QA resources to support lean, customer More ❯

in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Strategic Leadership Operational and Customer Excellence Evidencing Impact What this role is all about: At Vitality, the Head of Quality Assurance plays a pivotal role in shaping outstanding customer experiences by ensuring every … interaction reflects the highest standards. This influential position leads the strategic vision and governance of the Quality Assurance function across our Customer Operations team. The role involves close collaboration with other Enablement functions to ensure Quality Assurance shapes the support our teams receive to drive performance. It’s focused on innovation, leading change, and challenging teams to consistently exceed … ISO 9001 and act as audit liaison Maintain legal and regulatory standards across QA, including Consumer Duty and Operational Resilience Define and track quality metrics to drive excellence and customer satisfaction Build strong relationships with senior leaders to align QA with strategy Manage a £1.5M budget, ensuring value and forecast alignment Optimise QA resources to support lean, customer More ❯

Youll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and customer … board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience in financial crime within regulated environmentsdigital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers … data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. Whats On Offer: Hybrid working Generous holiday allowance, birthday leave, and well-being days Access to cutting-edge tools and a passionate, mission-driven team If you're ready to shape the future More ❯

ll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You’ll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and … customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience … digital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers, data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. What’s On Offer: Hybrid working Generous holiday allowance More ❯

live at the intersection of sales and technology. Using your technical background as a foundation, you'll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective … sit in call queues for two hours, all while being told, "your call is important to us." Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! Client Range We work with a huge range of clients, from enterprise heavyweights across retail, travel, utilities, and multinational BPOs. … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you'll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯

Mid-Level PHP Software Developer Location: Hybrid - Bury, Greater Manchester (BL9 7HT) Job Type: Full-time, Permanent Salary: Competitive - Based on experience Working Hours: Monday to Friday, Day shifts, Flexible hours (core hours: 9:30 am - 2:00 pm) About the Role Crown Oil is seeking a skilled and motivated Mid-Level PHP Developer to join our in-house … development team. You will work on a variety of web applications that directly support our business operations and customer experience. This is an excellent opportunity to contribute to impactful projects using modern tools such as Laravel, React, MySQL, and nginx, within a supportive and collaborative team. Hybrid working is available following an initial onboarding period. Key Responsibilities Develop and … performance bottlenecks Design, implement and optimise MySQL database schemas Participate in code reviews and promote best coding practices Stay up to date with emerging technologies and development trends Required Experience and Skills Minimum 2 years of PHP development experience At least 2 years using Laravel Proficient in HTML, CSS, JavaScript, and jQuery At least 1 year of experience More ❯

CoE Lead's mentorship, the incumbent will help ensure compliant, efficient access processes in SAP. Specifically, you will be responsible for resolving questions from business users, delivering high-quality customer service, and driving continuous improvement to Lonza's authorization concept. This role offers a unique opportunity to grow your career at the intersection of business and IT. Join us … de-provisioning, and access modifications in collaboration with business teams, internal controls, and IT access management. Assist end-users and business collaborators with access-related questions, ensuring a positive customer experience. Support role assignments, approvals, and risk analysis in SAP GRC Access Control. Perform routine checks and monitoring of SAP access controls and segregation of duties. Document SOPs and … IT and security teams on cross-functional initiatives. Participate in training and knowledge-sharing to enhance skills. Key requirements: Basic understanding of SAP user administration, authorizations, or security concepts. Experience with ITSM/ticketing tools (e.g., ServiceNow). Strong communication and customer service skills. Proven ability to manage tickets and deliver high customer care standards. Ability to More ❯