26 to 42 of 42 Customer Experience Jobs in Manchester

talented team. This senior leadership role sits at the heart of a fast‐moving, data‐driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision‐making. As Director of Data, you’ll shape how the organisation uses insight and technology to scale effectively … creating an insight‐led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey, covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis … ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face … face meetings. - Identify, establish, and nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products ...

days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

skills. Keep our network moving. Lead a high-performing team. Be our next NOC Team Leader! At Intercity, were passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. Were looking for a NOC Team Leader ...

days week onsite) Role description We are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership. Key responsibilities: (Up to 10, Avoid repetition) Assess and shape AI and Copilot Use Cases aligned to strategic business … with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution ...

dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. … support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence. What We’re Looking For Excellent communication and interpersonal skills. Strong organisational ability and a proactive approach. Proven experience in IT support ...

conversion flows, monetization funnel, retention drivers, product-driven churn. Cross-functional Collaboration: work closely with the CEO, Finance, Engineering, Brand, Marketing, HR, and CX teams (via CXO). Innovation & Transformation: redesign product logic, improve transparency, optimize matching algorithms, elevate UX/UI, and introduce new monetization models. Scalability: ensure that … 50+ brands. We expect from you: 7–12+ years in product leadership roles (Product Director, CPO). Proven ownership of P&L and experience driving significant profit growth. Strong background in consumer tech, mobile apps, subscription models, dating, entertainment, fintech, or social platforms. Experience leading multi-level product ...

play a key role in shaping our e-commerce platform. This role is suited to someone who combines strong technical expertise with proven leadership experience, and who enjoys mentoring others, driving best practice, and delivering high-quality solutions in a collaborative Agile environment. You will take ownership of complex … integrations, including REST and GraphQL APIs. Drive front-end development using React (JavaScript/TypeScript), consuming Magento GraphQL endpoints to deliver high-quality customer experiences. Own technical solutions from concept through to production, ensuring quality, performance, and maintainability. Provide technical leadership through code reviews, architecture discussions, and best-practice ...

lead growth across all digital channels. You’ll own the strategy for the website and marketplaces, driving traffic, boosting sales, and delivering an exceptional customer experience. In this role, you’ll partner with the wider team to plan product launches, run promotions, and optimise the customer journey. … analytics to spot opportunities, monitor performance, and implement improvements that directly impact revenue. We’re looking for someone with senior eCommerce or digital trading experience, ideally in multi-channel environments. You’re a strategic thinker who thrives on execution, leads teams effectively, and turns insights into results. This role ...

Circa £90,000, with flexibility for exceptional candidates About the Role Our client is a high growth, mission led business transforming the way customers experience car finance through a blend of smart digital tools and human expertise. With a strong reputation for customer service and a culture recognised … accountability Establish a strong operating rhythm for planning, tracking and review Own delivery challenges end to end, solving problems rather than escalating them Experience and Attributes This role would suit someone with proven experience owning delivery across multiple teams, missions or workstreams. You may have a background ...

touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services. Youll also be someone … helping embed service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define ...

your career in software testing? Join a dynamic organisation with ambitious goals! Our client is transforming their sector through innovative digital products and exceptional customer experiences. This is a fantastic opportunity to develop your QA career within a supportive, collaborative environment. Role Overview As a Junior Software Tester … help test new features, identify bugs, and contribute to delivering high-quality releases. This role is ideal for someone with some hands-on testing experience (commercial or academic) who is eager to learn and develop within an Agile environment. Responsibilities Support testing of web and mobile applications (Android ...

Exclusive to MERJE Indicative Package Salary: £100,000–£125,000 depending on experience Bonus: Performance-related (details to be confirmed) Benefits: Full package details available upon request Location: Manchester (on-site with flexibility) MERJE have been exclusively appointed to identify and attract a high-calibre Compliance Director to join … opportunity to join an ambitious, privately owned fintech business that continues to scale rapidly while investing significantly in data, proprietary software, and market-leading customer experience. About the Business Our client is one of the UK’s most successful and recognisable fintech-enabled broking businesses. Founded and privately owned ...

commercially minded Account Manager who enjoys growing existing customers? Or perhaps a new business hunter that prefers working with existing customers? A customer engagement SaaS vendor is hiring multiple Account Managers responsible for renewals, retention and expansion. This role will suit someone who understands that great account management … both relationship-led and commercially sharp. Whether you’re a career AM or bring experience from a new business background, what matters here is your ability to identify opportunity within accounts and drive structured growth. It is important that you carry a revenue growth number today - be this from ...