26 to 50 of 60 Customer Experience Jobs in Manchester

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

As a Solution Architect Specialist , you'll independently lead the design and delivery of technical solutions that are fit for purpose and aligned with business needs. You'll translate customer requirements into scalable, secure architectures and guide them through BT's governance and security sign-off processes. This is a role for someone who thrives on both technical depth … delivering secure, scalable infrastructure solutions that support BT's voice and messaging services. You'll work across teams to ensure our solutions are technically sound, repeatable, and aligned with customer needs. Your responsibilities will include: Designing infrastructure for voice communication services (VoIP) and messaging platforms (e.g. SMS, with a view to evolving toward WhatsApp-style messaging) Contributing to federated … login systems for government clients-enhancing security and reducing the need to store user credentials Leading the delivery of robust, repeatable technical solutions that meet customer requirements and drive positive outcomes Partnering with business and operational stakeholders to conduct technical discovery and align solutions with strategic goals Producing clear, actionable recommendations, proposals, and scopes of work-identifying critical dependencies More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … ensuring regular updates and seamless coordination across internal teams Maintain rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs More ❯

The succesful candidates primary responsibilities will include: Carrying out small installation works, on systems such as Access Control, CCTV, Nurse Call, & Intruder Systems to the relevant standard. About You: • Experience in the installation of CCTV Systems (Analogue & IP Preferred). • Experience in the installation of Intruder Alarm Systems (Wired & Wireless). • Knowledge and understanding of engineering operations within … Critical Environments. • Experience in the installation of Computerised Access control systems. Our clients customer base include Critical Enviroments and the customer experience is front and centre to everything that they do. Our client has an outstanding culture which is why candidates regularly ask to work for this company? Want to find out more? Then call us More ❯

Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT … to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours More ❯

supporting our team. See our commitments here . The StoreManager Mission: As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your … team, with growth always at the forefront. How you'll drive success: You and your team will deliver exceptional customer experience through our 3 experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative - to ensure the customer is at the heart of all decisions You'll build brand loyalty by promoting our CRM scheme, hosting events … way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction You'll commit to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business More ❯

ServiceNow Developer UK-Based | Hybrid | Full-Time Digital Customer Experience Team £60,000 - £70,000 + Private Healthcare + Pension + Unlimited Training Budget Make a Real Impact with Tech That Transforms We're hiring a ServiceNow Developer to help shape smarter, faster, and more human digital experiences. If you have 2+ years of hands-on development experience with the ServiceNow platform, this is your opportunity to work on meaningful transformation projects across industries - from IT and HR to customer service. You'll be part of a high-performing team that puts users first, leverages cutting-edge tech like GenAI, and delivers solutions that actually make people's work lives better. What You'll Do Platform … with JavaScript, Angular, and the Glide API Apply GenAI, Now Assist, and Data Fabric to build intelligent, responsive solutions UX-Focused Development Create sleek, role-based interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that empower users and simplify journeys Seamless Integration Connect ServiceNow to third-party systems (HR, CRM, eCommerce) via REST More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be a More ❯

projects across software, hardware, and infrastructure environments. This role is focused on the execution of integrated technical programmes that improve operational performance, enable field service capability, and enhance Digital customer-facing platforms. *This is 6 months, Outside IR35 and 2 days a week in Blackburn* The ideal candidate will have a strong background in delivering technology-led initiatives across … digital delivery, and business readiness. Key Responsibilities: • Manage end-to-end delivery of technology transformation projects involving software, firmware, hardware, and infrastructure • Coordinate multiple concurrent workstreams - including platform integrations, customer portal delivery, and system connectivity • Collaborate with technical leads, engineering teams, and field-based operational stakeholders • Align project outcomes with customer experience, service efficiency, and compliance objectives … third-party engagement where required • Support business readiness and handover into operational service Key Skills and Qualifications: • Strong track record delivering technical transformation projects in complex or regulated environments • Experience across software , infrastructure , and hardware delivery (ideally in embedded or IoT settings) • Deep understanding of API integration , platform interoperability, and multi-system environments • Exposure to field service or site More ❯

Customer Renewals Associate Manchester £Competitive Salary and Benefits Full-time Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, wed love to hear from you! Were looking for a Customer Renewals Associateto … join our dynamic team at IRIS Software Group. In this role, youll be working with our existing customer base supporting them through the renewal journey, resolving any issues, and helping them get the most from our products. What you'll be doing: Managing a portfolio of existing customers, guiding them through their renewal process Building strong relationships to drive … satisfaction, loyalty, and long-term retention Proactively identifying at-risk accounts and working to reduce churn Collaborating with internal teams including Sales, Customer Success, and Product Providing accurate renewal forecasts and maintaining detailed CRM records Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams What were looking for: Previous experience in customer More ❯

Customer Renewals Associate Manchester £Competitive Salary and Benefits Full-time Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we’d love to hear from you! We’re looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you’ll be working with our existing customer base – supporting them through the renewal journey, resolving any issues, and helping them get the most from our products. What you'll be doing: Managing a portfolio of existing customers, guiding them through their renewal process … Building strong relationships to drive satisfaction, loyalty, and long-term retention Proactively identifying at-risk accounts and working to reduce churn Collaborating with internal teams including Sales, Customer Success, and Product Providing accurate renewal forecasts and maintaining detailed CRM records Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams What we’re looking for More ❯

operator who also loves driving real, tangible change? Do you thrive in a fast-paced, hands-on environment where your impact is seen across product launches, internal transformation and customer experience? If so, we want to hear from you. We’re working with a high-growth, customer-first business in the Manchester area – one that combines smart … coordinating stakeholders and ensuring progress is unblocked Provide clear, regular updates to senior stakeholders ✅ What We’re Looking For 3+ years in product, change, or transformation environments Hands-on experience launching products or services, ideally with a commercial lens A natural organiser – structured, methodical, and calm under pressure Great with people – able to bring teams together and manage communication … from home Salary up to £60,000 Ready to Make an Impact? If you’re a product operator with a delivery mindset – someone who’s equally at home driving customer propositions and internal transformation – this is a rare opportunity to join a progressive, people-first organisation at the right time. More ❯

operator who also loves driving real, tangible change? Do you thrive in a fast-paced, hands-on environment where your impact is seen across product launches, internal transformation and customer experience? If so, we want to hear from you. We're working with a high-growth, customer-first business in the Manchester area - one that combines smart … coordinating stakeholders and ensuring progress is unblocked Provide clear, regular updates to senior stakeholders What We're Looking For 3+ years in product, change, or transformation environments Hands-on experience launching products or services, ideally with a commercial lens A natural organiser - structured, methodical, and calm under pressure Great with people - able to bring teams together and manage communication … Salary up to £60,000 + bonus Ready to Make an Impact? If you're a product operator with a delivery mindset - someone who's equally at home driving customer propositions and internal transformation - this is a rare opportunity to join a progressive, people-first organisation at the right time. InterQuest Group is acting as an employment agency for More ❯

the leading online sportsbook, casino, and social gaming company worldwide. We are building a passionate team dedicated to developing innovative products and technologies for millions of users. We prioritize customer experience, behavior, and insights, acting authentically in all interactions. Rooted in the spirit of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital leverages a globally … and benefits, including: Competitive compensation Flexible vacation policy Hybrid work model (home and office) A startup culture supported by a secure, global brand Our values We deeply value every customer interaction and empower our staff to own and enhance their experience. We foster a diverse and inclusive environment where everyone can be authentic and bring their full talent. We More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

closely with the Finance Director and gaining first-hand exposure to how the business operates. The Role As Data Analyst, you'll be responsible for taking ownership of the customer journey data from start to finish. You'll track performance at every stage - from transfer times and enquiry volumes to how investments are progressing - ensuring the business has clear … accurate insight to make better decisions. Key responsibilities of the role: Use Trello to monitor and track the customer journey. Pull and interpret data from spreadsheets and other sources. Use Power BI in the back-office system. Produce meaningful MI (Management Information) to support business decisions. Continuously measure and improve MI reporting processes. Identify patterns and opportunities to improve … efficiency and customer experience. Work alongside the Finance Director, learning the ropes and supporting key financial processes. Help develop reporting for the front-end system, where no current analytics are in place. This role would suit someone naturally curious and analytical, with strong problem-solving skills and an eagerness to learn. You'll need to be comfortable working with More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Strategic Leadership Operational and Customer Excellence Evidencing Impact What this role is all about: At Vitality, the Head of Quality Assurance plays a pivotal role in shaping outstanding customer experiences by ensuring every … interaction reflects the highest standards. This influential position leads the strategic vision and governance of the Quality Assurance function across our Customer Operations team. The role involves close collaboration with other Enablement functions to ensure Quality Assurance shapes the support our teams receive to drive performance. Its focused on innovation, leading change, and challenging teams to consistently exceed expectations … ISO 9001 and act as audit liaison Maintain legal and regulatory standards across QA, including Consumer Duty and Operational Resilience Define and track quality metrics to drive excellence and customer satisfaction Build strong relationships with senior leaders to align QA with strategy Manage a £1.5M budget, ensuring value and forecast alignment Optimise QA resources to support lean, customer More ❯

in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Strategic Leadership Operational and Customer Excellence Evidencing Impact What this role is all about: At Vitality, the Head of Quality Assurance plays a pivotal role in shaping outstanding customer experiences by ensuring every … interaction reflects the highest standards. This influential position leads the strategic vision and governance of the Quality Assurance function across our Customer Operations team. The role involves close collaboration with other Enablement functions to ensure Quality Assurance shapes the support our teams receive to drive performance. It’s focused on innovation, leading change, and challenging teams to consistently exceed … ISO 9001 and act as audit liaison Maintain legal and regulatory standards across QA, including Consumer Duty and Operational Resilience Define and track quality metrics to drive excellence and customer satisfaction Build strong relationships with senior leaders to align QA with strategy Manage a £1.5M budget, ensuring value and forecast alignment Optimise QA resources to support lean, customer More ❯

Senior Software Engineer/Developer (Python TypeScript LLM) Remote UK to £130k Are you a senior, backend focussed Software Engineer with advanced Python and TypeScript experience and a keen interest in AI? You could be progressing your career in an impactful Senior Software Engineer role at a highly successful American sports data analytics company that is expanding its UK … presence. As a Senior Software Engineer you will architect, develop and implement a new multi-agent AI experience that unlocks the power of the company's football data for coaches, fantasy players and bettors. You'll be working with data at scale, developing AI driven features in close collaboration with Product and Data Science teams to deliver first class … customer experiences. You'll focus on backend development primarily using Python and TypeScript to engineer clean code and produce reliable, high quality software. You'll work across the full software development lifecycle, participate in code reviews and explore emerging technologies as part of a collaborative, remote team of technologists who enjoy what they do. About you: You have advanced More ❯

Now, with major growth on the horizon, they’re looking for a Business Analyst to join the team. You'll be the bridge between ideas and execution, helping shape customer experiences and product direction. You’ll be responsible for: Leading workshops and gathering business requirements Supporting product teams with ROI and success metrics Producing clear, actionable documentation for cross … functional teams Collaborating with developers, designers, and stakeholders Bringing clarity to complex problems What you’ll bring: Experience in agile delivery environments Strong data analysis skills and data-led thinking Confidence working across disciplines — tech + non-tech Workshop facilitation and stakeholder management Top-tier communication and documentation skills Why join? This is a business that backs its people. More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯

Youll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and customer … board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience in financial crime within regulated environmentsdigital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers … data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. Whats On Offer: Hybrid working Generous holiday allowance, birthday leave, and well-being days Access to cutting-edge tools and a passionate, mission-driven team If you're ready to shape the future More ❯

ll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You’ll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and … customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience … digital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers, data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. What’s On Offer: Hybrid working Generous holiday allowance More ❯

as; ongoing maintenance tasks, bug fixing, making performance improvements, planning and developing enhancements and new features and QA testing/documentation, all with the ultimate goal of improving our customer experience. You will also collaborate with and provide technical support to our team of designers to help spec out new or improved features and designs. The role will require … other team members and stakeholders Evaluating requirements, specifications, and code - analysis, problem definition & solution Development Code reviewing & initial QA of peers work Who we are looking for: Essential Skills Experience with BigCommerce, including Stencil. Good understanding of HTML, XML, including styling using CSS, Sass/SCSS. Good working knowledge of Handlebars.js. Previous experience with transactional dynamic, responsive sites. … Strong understanding of JavaScript. Good understanding of debugging techniques, browser rendering behaviour and performance. Desirable Skills Experience with Google Analytics and Google Ads. Competent using PHP. Working knowledge of libraries/toolkits such as Handlebars, JQuery, JQuery UI, Require.js, Grunt and Gulp.js OOP & functional programming. Asynchronous control flow, partial page updates, AJAX. Familiarity with code versioning tools (Git) Experience More ❯