26 to 50 of 56 Customer Experience Jobs in Manchester

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs … end project lifecycle from discovery to implementation Partner closely with development, UX and project teams to implement requirements Requirements for the Contract Digital Transformation Business Analyst (Utilities) Extensive BA experience on a wide range of digital transformation initiatives Strong experience within utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent … stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid basis. Interviews are due to be scheduled for W/C 6th October, so please apply online now More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs … end project lifecycle from discovery to implementation Partner closely with development, UX and project teams to implement requirements Requirements for the Contract Digital Transformation Business Analyst (Utilities) Extensive BA experience on a wide range of digital transformation initiatives Strong experience within utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent … stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid basis. Interviews are due to be scheduled for W/C 6th October, so please apply online now More ❯

is a global technology leader providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they continue to expand and are … now looking for an Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring every installation runs smoothly, is delivered … role where you’ll be managing multiple projects concurrently, building strong client relationships, and ensuring operational excellence at every stage. Key Responsibilities Coordinate and manage deployment plans across multiple customer sites. Act as the main point of contact for clients and stakeholders throughout project delivery. Provide clear and consistent communication, including regular updates and reports. Monitor quality standards, resolving More ❯

is a global technology leader providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they continue to expand and are … now looking for an Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring every installation runs smoothly, is delivered … role where you’ll be managing multiple projects concurrently, building strong client relationships, and ensuring operational excellence at every stage. Key Responsibilities Coordinate and manage deployment plans across multiple customer sites. Act as the main point of contact for clients and stakeholders throughout project delivery. Provide clear and consistent communication, including regular updates and reports. Monitor quality standards, resolving More ❯

Pinnacle, the Technology Solutions division of K3 Capital Group. Pinnacle is a business management solution provider implementing and supporting Sage, Acumatica and Managed IT Services solutions.With three decades of experience and a dedicated team of 200 professionals, we leverage our expertise to guide businesses through migrations, upgrades, and new systems implementation of cutting-edge business management and IT software … CRM system- Arranging appointments for BDM’s once a Business expresses interest in taking the conversation further- Deliver top-notch service with empathy, diligence, and speed, ensuring an impeccable customer experience What We’re Looking For: Prior Sales experience (B2B or B2C)Able to build and develop excellent relationships with ClientsYou will be a be a strong More ❯

fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous … internal service operations team responsible for supporting, planning, scheduling, and invoicing all field engineer work. The role ensures operational excellence, data-led decision making, and an exceptional employee and customer experience. Key Accountabilities Lead the daily operation of the internal help desk supporting 60 engineers. Manage planning, scheduling, and invoicing through the company’s cloud-based FSM system. Monitor … a culture aligned with company values — collaboration, development, and belonging. Key Competencies Leadership and team development Communication and stakeholder management Analytical thinking and data literacy Operational planning and prioritization Customer service excellence Adaptability and problem-solving Education & Experience Minimum 5 years’ experience in a service operations or scheduling environment. Strong working knowledge of field service management or More ❯

fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous … internal service operations team responsible for supporting, planning, scheduling, and invoicing all field engineer work. The role ensures operational excellence, data-led decision making, and an exceptional employee and customer experience. Key Accountabilities Lead the daily operation of the internal help desk supporting 60 engineers. Manage planning, scheduling, and invoicing through the company’s cloud-based FSM system. Monitor … a culture aligned with company values — collaboration, development, and belonging. Key Competencies Leadership and team development Communication and stakeholder management Analytical thinking and data literacy Operational planning and prioritization Customer service excellence Adaptability and problem-solving Education & Experience Minimum 5 years’ experience in a service operations or scheduling environment. Strong working knowledge of field service management or More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes. -Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience. -strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes.-Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience.-strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

insurance and analytics organisation. In this role, you will support the delivery of strategic projects, drive process improvement, and help implement system changes that directly impact business operations and customer experience. This position is ideal for an organised and proactive professional with strong analytical skills who thrives in a collaborative environment and enjoys solving technical and operational challenges. About … successful implementation of changes. Support system enhancements from initiation through testing and deployment. Contribute to project documentation, including product specifications, risk logs, change logs, and status reporting. Technical Skills & Experience Proven experience working with business systems, testing, or change implementation. Strong understanding of system infrastructure components and application testing. Ability to document and resolve technical issues efficiently. Attention … to detail and analytical mindset, with proven problem-solving aptitude. Degree in Computer Science, Engineering, or equivalent analytical work experience. If you have the skills, experience, and motivation to thrive in this role, we'd love to hear from you. More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

ensure successful deployment. Coordinate engineers, suppliers, and logistics across nationwide sites. Produce reports and updates for senior leadership on project and team performance. Contribute to improving delivery processes and customer experience. What Youll Need Experience as a Project Manager, Operations Project Manager, or Project Delivery Manager in IT, Retail, or Technology environments. Proven people-management experience mentoring … coaching, and developing staff. Strong background in multi-site rollout or deployment projects . Excellent communication and stakeholder-management skills. Strong organisational and scheduling abilities; confident managing multiple projects. Experience with retail technology, EPOS, kiosks, or payment systems is highly desirable. Whats On Offer Salary up to £45,000 basic, £50,000 total package including benefits and performance bonus. More ❯

cutting-edge EPOS and online ordering solutions for the hospitality industry. From restaurants and cafés to fast-paced QSRs, were helping venues streamline operations, boost efficiency, and deliver outstanding customer experiences. Were now looking for an ambitious, entrepreneurial Digital Marketing Manager to take charge of our UK marketing strategy and build our brand presence from the ground up. This … clearly on performance, turning insights into actionable strategies Collaborate with agencies, freelancers, and vendors where required What You Bring Degree in Marketing, Business, Communications, or related field 3+ years experience in digital marketing (B2B SaaS or hospitality tech a plus) Strong understanding of performance marketing metrics (CAC, LTV, ROI, churn) Hands-on experience with Google Ads, Analytics, CRM … disrupt. Help restaurants and venues adopt the next generation of EPOS and ordering systems Perks & Package WFH & Office - Hybrid Competitive salary: £35,000 - £50,000 per year (based on experience) Direct reporting line into the MD/Co-owner High-growth environment with international reach Entrepreneurial, collaborative, and forward-thinking culture More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue. You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and … create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you. Responsibilities The responsibilities for the role include, but are not limited to: Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and … new referrals. Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management. Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales. Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless More ❯

business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue. You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and … create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you. Responsibilities The responsibilities for the role include, but are not limited to: Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and … new referrals. Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management. Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales. Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

rollouts across retail, hospitality, and QSR clients. This is an opportunity to step into a senior position within a growing company that has built a reputation for reliable delivery, customer service, and innovation. In this role youll combine people leadership with hands-on project management, leading a small team of Project Managers and Coordinators while also overseeing key client … senior client stakeholders, building strong and lasting relationships. Managing project budgets, timelines, and resources. Reporting on progress to senior leadership and clients. Driving improvements in delivery processes, governance, and customer experience. What were looking for Proven experience in a senior Project Manager, Operations Project Manager, or Programme-level role . Strong people management skills youve managed Project Managers More ❯

delivering strategic and core portfolio projects that support AQA's mission. You'll help shape the future of assessment by managing projects that improve operational efficiency and enhance the customer experience. Key ResponsibilitiesIn this role, you'll be responsible for: Delivering small to medium-sized AI-related projects across strategic and core portfolios. Managing stakeholder engagement, including senior leadership … external suppliers. Ensuring projects meet time, cost, and quality requirements through effective planning and risk management. What We Are Looking ForYou'll thrive in this role if you have: Experience managing IT or operational projects, ideally within an AI or technology context. Strong stakeholder management skills and the ability to influence at all levels. Excellent planning and organisational skills … medium sized projects in the strategic and core portfolios. Working with internal and external stakeholders and senior leadership to ensure delivery of project meeting time, cost and quality requirements.Landscape Customer (external or internal) Being trusted and reliable in assessment design and delivery. Effectively influence and build relationships with a range of senior stakeholders, ensuring engagement and support across all More ❯

client, a leading UK online car finance platform , is seeking a talented Product Manager to join their growing team. This is a high-impact role where you'll shape customer-facing experiences, internal platforms, and partner integrations , helping the business scale and deliver seamless, trusted experiences for users. What You'll Be Doing Own a Product Area: Take responsibility … for a core product area – whether digital customer experiences, internal systems, or partner integrations – shaping the roadmap and leading delivery. Understand Users: Spend time understanding customer behaviour and team workflows, using insights to inform product decisions. Drive Impact: Use data, experimentation, and feedback to validate decisions, deliver measurable outcomes, and balance short-term wins with long-term strategic … growth. Collaborate: Work closely with cross-functional teams, internal stakeholders, and external partners to ensure alignment and deliverables meet real user needs. What We're Looking For 5+ years' experience in product management or similar roles Experience managing multiple product domains or types (digital, internal tools, integrations) Strong stakeholder management and communication skills Confidence with product discovery, experimentation More ❯

Business Development Manager will stay ahead of developments within local health and social care systems, ensuring the company is well-positioned to adapt and thrive. Drawing on your proven experience managing the full sales cycle within the healthcare sector, or from working closely with neutral vendors, you will strengthen the company s market presence and drive sustainable growth across … Business Development Manager include understanding the health and social care market through research and engagement with Local Authorities and the NHS, developing and implementing strategic plans to expand the customer base, generating sales leads, identifying new business opportunities, building relationships with commissioners, delivering sales proposals, attending sales meetings, and collaborating with internal teams to achieve business objectives. In this … relationships with prospective customers through outbound prospecting. Qualify and converting inbound leads into new business opportunities. Conduct in-person meetings and product demonstrations with potential and existing clients. Identify customer challenges and tailor effective solutions to address their staffing needs. Maintain accurate CRM records and leverage insights to optimize performance. Attend sector events and represent the organization professionally. Collaborate More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯