101 to 114 of 114 ITIL Jobs in Manchester

connectivity, VP, and VDI Services Ideally you will have experience in supporting mobile collaboration using Blackberry Work apps Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications Apply NOW for immediate consideration. More ❯

skills required to interact effectively with clients, systems staff, consultants, and vendors. Knowledge and experience of working within service delivery focused IT Department employing ITIL best practices and strong change management methods. Attention to detail, ability to function independently and ability to prioritise work Analytical and structured approach with Strong … team management Experience of working with off-shore service providers Excellent analysis and trouble-shooter. Excellent oral and written communication skills. Thorough knowledge of ITIL Service Management methodology At least 5 years experience in a relevant field Experience of Financial services systems Experience of working within a Matrix organisation The More ❯

and resolve complex hardware, software, and network issues. Assist with major incident escalations and participate in resolution processes. Contribute to technology updates and implement ITIL best practices. Manage complex technical challenges using expertise, discretion, and judgment. Qualifications Strong knowledge of Microsoft Windows OS, Autopilot, Office 365, Active Directory, Jira ITSM … collaboration tools like Teams and Zoom. Experience with meeting room AV hardware and office network technology. Experience implementing IT operations best practices such as ITIL and ISO20000. Excellent troubleshooting skills for hardware, software, and applications. Effective communication skills, both written and verbal, capable of articulating technical information to business users. More ❯

and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT … support Knowledge of ITIL principles or certifications What’s In It for You? Ongoing professional development and training Annual performance-based bonus Free on-site parking Competitive company pension scheme Opportunities to gain certifications More ❯

and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT … support Knowledge of ITIL principles or certifications What’s In It for You? Ongoing professional development and training Annual performance-based bonus Free on-site parking Competitive company pension scheme Opportunities to gain certifications More ❯

Competitive salary available upon request Hybrid working from a Manchester office (must be based in the UK without visa/sponsorship requirements) Permanent We are awaze, the largest managed vacation rentals and holiday resorts business in Europe, which brings together More ❯

seasoned Global IT Service Desk Lead to oversee multi-site IT Service Desks across six locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to … class employee experience. Key Responsibilities Service Management & Strategy: Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement … Incident Management and Command Centre teams to ensure rapid resolution; support problem management in implementing remedial actions. Must-Have Skills Budget and cost management ITIL v3/v4 certification ITSM service request management Hands-on experience with ServiceNow Products Stakeholder management across senior levels Vendor selection, negotiation and performance oversight More ❯

seasoned Global IT Service Desk Lead to oversee multi-site IT Service Desks across six locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to … class employee experience. Key Responsibilities Service Management & Strategy: Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement … Incident Management and Command Centre teams to ensure rapid resolution; support problem management in implementing remedial actions. Must-Have Skills Budget and cost management ITIL v3/v4 certification ITSM service request management Hands-on experience with ServiceNow Products Stakeholder management across senior levels Vendor selection, negotiation and performance oversight More ❯

procedures and store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9. Experience with Bash scripting and associated tools such as … sed, awk, sort, uniq. Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organisation. The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores More ❯

for improving service stability and leading structured change processes in a high-impact, customer-facing environment. The successful candidate will bring deep knowledge of ITIL best practices , and the ability to navigate complex stakeholder landscapes to drive root cause resolution and minimise operational risk. Key Responsibilities: Own and operate the … across service functions. Essential Skills & Experience: Strong background in Problem and Change Management in large enterprise or public-facing environments. In-depth knowledge of ITIL frameworks (v3 or v4). Excellent organisational and analytical skills capable of managing concurrent issues, risks, and change requests. Confident communicator who can operate across … with a methodical approach to problem-solving and change governance. Previous experience in retail, logistics, or consumer-centric sectors is highly advantageous. Desirable Qualifications: ITIL v4 Foundation (or higher) Contract Details: Duration: 13 months initially Extension: Likely, based on performance and ongoing programme needs Working Arrangement: Predominantly onsite (Salford, Manchester More ❯

fulfil contractual agreements and act as first point of escalation for Customers for operational performance issues Ensure all onsite resources and teams operate to ITIL standard and have up-to-date skills and accreditations as per Customer requirements Responsible for managing direct costs associated with Customer Managed Service, maintaining profitability … Supplier Management function to monitor and manage 3rd party supplier performance within owned Managed Service Customers to deliver contractual SLAs Ideally you will have ITIL Professional v4 (preferred, not essential) Cost Centre Management £10m + Experienced at delivering outsourced IT Managed Services People management skills – ability to lead, develop, coach More ❯

Do you have deep SAP ECC and SRM technical knowledge and a passion for optimising complex systems? Are you ready to play a crucial role in delivering high-quality internal SAP support for a mission-led organisation that serves 2.7 More ❯

and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to reflect the designed new ITIL processes and a service catalogue. • Significant knowledge and experience of using the ITIL framework and standards to the delivery of IT infrastructure services. • Experienced in More ❯

🚨 Head of IT, Systems and Network Operations (ISP) 🚨 Mancs 2-3 days a week £75k Please only apply if happy to attend the Mancsester office 2-3 days a week £75k non-negotiable Are you ready to lead and transform More ❯