Customer Success Executive
- Hiring Organisation
- iConsultera
- Location
- Midlands, UK
- Employment Type
- Full-time
trends in customer behaviour and opportunities for product improvements. Assist in user surveys, satisfaction reports, and customer success metrics. 5. Data, Reporting & Administration Update CRM and customer success tools with accurate records, notes, and engagement history. Prepare simple customer reports, usage summaries, and communication templates. Track onboarding progress, engagement scores … Excellent written and verbal communication skills. Strong organizational and time-management abilities. Customer-first attitude with empathy, patience, and problem-solving skills. Familiarity with CRM or CSM tools (HubSpot, Salesforce, Zendesk, Intercom, etc.). ...