Citrix Support Engineer
- Location
- Birmingham, England, United Kingdom
Remote Access services, ensuring proactive identification and resolution of issues. Incident handling and service restoration for Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation … Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement of operational ...