22 of 22 Support Analyst Jobs in the Midlands

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. … Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all More ❯

Applications Support Analyst – Applied Epic, Service Now, Acturis Bromsgrove – £30,000 - £35,000 + Benefits Applause IT is seeking an Applications Support Analyst with experience in an insurance environment with solid experience in agency management systems (AMS), is sought by a global insurance organisation with a … tech team based in the West Midlands. The Lead Application Support Analyst will serve as the first point of contact for employees seeking technical assistance for business application issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of … customer service and documentation. The successful Lead Application Support Analyst should possess knowledge of the following: · Thorough understanding, through practical use, of the Applied Epic (or equivalent) agency management system. · Thorough understanding of agency support programs (Service Now, DocuSign, CSR24 & Various Rating systems) · Enterprise level service desk More ❯

Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Technical Support Analyst Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm … and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with … Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents More ❯

End User Support Analyst - Birmingham Hybrid working Salary upto £39,000 A leading client in Birmingham seeks an End User Support Analyst to provide onsite IT support for colleagues. Responsibilities include resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. … The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all … incidents and service requests, and perform technical support tasks as needed. An End User Support Analyst prioritises customer service in all interactions and actively seeks to enhance service excellence. They resolve technical incidents and fulfill service requests for IT devices according to agreed service levels, coordinating with More ❯

Application Support Analyst * Annual Salary: 37K * Location: Birmingham, Hybrid * Job Type: Full-time I am delighted to present an exciting opportunity for one of our global organisations who are looking for an Application support analyst to join their team This rapidly growing organisation require support within their European division, so this is a business-critical position Working closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests. Day-to-day of the role: * Act as the primary contact for end … users seeking support with business applications, ensuring timely and effective resolution of issues. * Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service. * Log and manage incidents and service requests using enterprise-level ticketing systems. * Troubleshoot application issues and escalate More ❯

Job Title: Senior Support Analyst Location: London & Wellingborough Based – Flexible/Office Location/Remote Job Type: Full-time About the Company: Based in central London & Wellingborough and operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span … The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels. We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with. … Key Responsibilities As a Senior Support Analyst, you’ll act as a senior member within the client support function, providing third and second-line support and acting as a key escalation point for complex or high-impact issues. You will not have direct line management responsibilities More ❯

Job Title: IT & AV Support Analyst Location: Birmingham (Office-Based) Job Type: Full-Time We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT troubleshooting and service … conferencing equipment. Strong IT troubleshooting and customer service skills. Calm, organised, and confident under pressure. Great communication and problem-solving abilities. Desirable: Commercial IT support experience. Knowledge of MS Office, ITIL, and remote support tools. Familiarity with mobile tech (Windows, iOS, Android). If you're tech-savvy … people-focused, and thrive in a busy support role - we'd love to hear from you. More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided … you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on … First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would More ❯

Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About the role: As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft … of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise … employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided … you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on … First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would More ❯

Half has partnered with a global market leader who is building a Centre of Excellence for Data and Analytics and looking for a Product Support Analyst to join their growing team! The successful candidate will be responsible for supporting the setup and day-to-day operations of the … on a hybrid basis in Birmingham, likely to be 1-2 days a week in the office. The Role As the Product Support Analyst you will provide essential coordination, documentation, and administrative support across data governance, compliance, and budgeting. You will work closely with Data Leaders across … business sectors and support the team in driving effective collaboration and process adherence. Key responsibilities include: Support the documentation of data governance frameworks, processes and policies Coordinate with data owners and stewards to ensure consistent documentation Manage and track project time-lines according to data initiatives Provide administrative More ❯

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀 📍 Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites) 💼 Salary: £28,500 (rising to £30,500 after training period) Are you ready to take on a new opportunity and solve technical problems in … the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team! 🌟 🔍 What You'll Do: 🛠️ Troubleshoot and resolve customer queries and technical issues 💡 Provide advice on optimising system functionalities for users 📝 Help customers configure the system to meet their … specific business needs 🤝 Build professional relationships by offering ongoing support 🧑‍💻 Work with internal teams to test and enhance system performance 🌱 Career Development: Structured career path with regular feedback and clear targets 📈 Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues 💼 Who More ❯

IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech related … Degree Key Responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged in More ❯

Are you a support professional with a keen eye on data, who enjoys investigating anomalies, spotting patterns, and solving problems? We're hiring a Data Support Analyst to join a dynamic, values-driven FinTech business that's reshaping how wealth management firms engage their clients. Their product … and improves client experiences, with the quality of the data powering these systems is essential to that mission. As part of a close-knit support team, you'll work with large datasets, APIs, third-party providers, and internal stakeholders to ensure data is accurate, consistent, and secure. This is … reported data issues using SQL and Excel Liaising with third-party data providers to identify and resolve feed or integration anomalies Collaborating with client support, product, and engineering teams to resolve queries What you'll need to succeed: Strong SQL skills and experience with large data sets Previous experience More ❯

Role: Data Support Analyst Location: Leamington Spa (must be able to drive) Working Model: Hybrid, 2 days/Week Salary: Between £28-£32K You’re smart, great with people and a fast learner. You’re probably not quite a data nerd, but you know how to analyse complex … and they are looking for graduates to join them in various positions, from customer-facing account management, graduate data-consultant through to international compliance analyst positions. They provide critical data consultancy services to some of the largest companies in the UK and beyond, and they are an important part … and analytics, and Excel for reporting and analysis would be a good fit for this role. However, another part of your role is to support technical input and read into complex C# code in order to suggest improvements. So, if you’ve worked in an application support role More ❯

As a Software Support Analyst, you will deal with incoming issues through email, live chat and phone channels. Escalate issues to colleagues/departments when appropriate. Working as part of a small team that liaises with customers to gather information on issues to be passed onto the development … team in order for fixes to be implemented. Role Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system. Ensure … standard of satisfaction. Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams. Create training/support materials for use by customers from a virtual help-desk platform. Training duties Design live training sessions for custom software, updating these when required. More ❯

Support the UK's most automated distribution centre with 1st/2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You’ll be the first line of support for hardware, systems, and shift teams – a key contact when warehouse operations need IT expertise. This role is ideal for you if: You’ve … with automation vendors, or eager to learn the systems that power them. What you’ll be doing: Providing on-site 1st/2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues More ❯

Howdens Joinery are looking for a new Support Analyst with experience in Warehouse Management systems to support and enhance the current JDA (Blue Yonder) Dispatcher operations across the warehouse landscape. The role involves analysing business requirements, configuring and optimising JDA systems, and ensuring minimal disruption to daily … for JDA Dispatcher, ensuring smooth daily operations and timely issue resolution. - Analyse and document business requirements for system improvements and provide effective JDA solutions. - Support configuration, testing, and rollout of changes within the JDA environment. - Liaise with vendors and internal teams to manage service requests and incidents. - Create functional … documentation and user training materials for JDA processes. - Provide training and ongoing support to end users to ensure proper system usage. - Actively contribute to the planning and execution of the migration to SAP EWM. - Collaborate with cross-functional teams to map JDA functionality to SAP EWM capabilities. - Assist in More ❯

Hours: Monday Thursday: 8: 30am 5: 30pm Friday: 8: 30am 1: 30pm ( early finish!) Were looking for a detail- oriented and proactive Inbound Support Analyst . This role is perfect for someone with a strong grasp of freight processes and a passion for keeping things running smoothly even … under pressure. What you'll be doing: Support inbound logistics operations, working closely with carriers and freight partners Track shipments, handle exceptions, and follow up on delays Communicate with internal teams to ensure smooth delivery and intake Manage shipment data, update trackers, and assist with reporting in Excel and More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 - £26,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotely)) - The ability to drive and … for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness … to learn quickly is essential. What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. Right to work in More ❯

log files, disk space and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause … analysis * Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support * Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks * Working on cloud … container technologies and Kubernetes * Design, development, testing and deployment of Tableau Dashboards * Report writing with tools such as PowerShell, JavaScript, HTML and SQL * Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve * Strong customer focus - understanding the needs of the More ❯

Keen to work in an autonomous support role and make a real impact on the support function? You'll join a multi-brand manufacturer seeking a proactive and solutions-focused Support Analyst. This role centres around Dynamics 365 Business Central and offers a rare opportunity to combine … support with ERP analysis and long-term progression into configuration, implementation or development. You’ll be part of a close-knit IT function that delivers exceptional service across a group of brands operating under a single ERP platform. With a high-performing helpdesk already in place, your focus will … be on owning support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You’ll also contribute to internal training initiatives, help streamline processes, and take part in project work as the business continues to modernise its ERP estate. Key More ❯