13 of 13 WFM Jobs in the Midlands

of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop … experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and … alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. More ❯

Job Description The Workforce Systems Lead is responsible for leading the vision, support, continuous improvement, and governance of our Kronos WFM, Zellis Payroll, and Acre Access Control Systems. This role ensures that these systems are effectively integrated, optimized, and aligned with the organization's strategic goals. Responsibilities: Leadership and Vision More ❯

a strong IT and manual background for the role of IT Hardware and Software Technician for a market-leading bio-metric access control and workforce management solution provider. This Role will include the use of hand tools and can be dexterous at times. Key Responsibilities Configure and set up hardware More ❯

a strong IT and manual background for the role of IT Hardware and Software Technician for a market-leading bio-metric access control and workforce management solution provider. This Role will include the use of hand tools and can be dexterous at times. Key Responsibilities Configure and set up hardware More ❯

Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to More ❯

Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to More ❯

The Workforce Systems Lead is responsible for leading the vision, support, continuous improvement, and governance of our Kronos WFM, Zellis Payroll, and Acre Access Control Systems. This role ensures that these systems are effectively integrated, optimized, and aligned with the organization's strategic goals. Responsibilities: Leadership and Vision Develop and … objectives. Lead the strategic planning and execution of system enhancements and upgrades. System Support and Maintenance: Oversee the daily operations and support of Kronos WFM, Zellis Payroll, and Acre Access Control Systems. Ensure system reliability, data integrity, and security compliance. Troubleshoot and resolve technical and functional issues with workforce systems … to understand technical aspects and translate them to stakeholders at all levels. What You Will Need: Experience leading Workforce Systems. Extensive experience with Kronos WFM, Zellis Payroll, and Acre Access Control Systems. Strong stakeholder management and influence skills. Excellent problem-solving and analytical abilities. Knowledge of relevant regulations and compliance More ❯

PMO Analyst – Finance & Workforce Management Location: Knutsford, Radbroke Length: 6 months PAYE only Overall purpose of the role: We’re looking for a highly capable PMO Analyst with a strong background in financial and workforce management to support our execution and oversight delivery function. Sitting within our BUK Portfolio Team More ❯

PMO Analyst - Finance & Workforce Management Location: Knutsford, Radbroke Length: 6 months PAYE only Overall purpose of the role: We're looking for a highly capable PMO Analyst with a strong background in financial and workforce management to support our execution and oversight delivery function. Sitting within our BUK Portfolio Team More ❯

PMO Analyst - Finance & Workforce Management Location: Knutsford, Radbroke Length: 6 months PAYE only Overall purpose of the role: We're looking for a highly capable PMO Analyst with a strong background in financial and workforce management to support our execution and oversight delivery function. Sitting within our BUK Portfolio Team More ❯

to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client's regional lead. … architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. Set More ❯

DIALLER MANAGER LOCATION: MILTON KEYNES/HYBRID ROLE SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE My client, a leader in their field is seeking an experienced Dialler Manager/Specialist. The role can be offered on a Hybrid More ❯

Biosite provides biometric access control and workforce management software solutions for the construction industry. Biosite is expanding the team and is looking for a Lead Frontend Engineer to support its growth journey. Joining the R&D team, the Lead Frontend Engineer, reporting directly to the Head of Software, will play … growth, whilst upholding company values. About Biosite Biosite is a tried and trusted partner for the construction industry, specialising in biometric access control and workforce management software solutions since 2010. Additional, integrated solutions for fire safety, site management software and site surveillance technology, form part of a comprehensive portfolio developed … the global leader in access solutions, ASSA ABLOY. Our mission and values Biosite's mission is to be the first choice for access control, workforce management, fire safety & security in the construction industry. How the team behaves internally and with customers is driven by Biosite values of being Empowered , Innovative More ❯