2 of 2 WFM Jobs in the Midlands

escalation trends. Translate complex analysis into clear, actionable recommendations that influence decisions. Data manipulation & integration Extract and manipulate data from CRM, ticketing systems, workforce management tools, and other operational datasets. Ensure accuracy, consistency, and strong governance foundations across datasets. Stakeholder collaboration Partner with Operations, Product, and Data teams to align ...

coming up next, and make sure weve got the right people in the right place at the right time. Youll take ownership of our workforce management tools, build accurate and effective schedules, monitor live performance, and provide clear, practical insight to support confident decision making. Your work will help … real-time performance and react quickly to trends or anomalies. Review service performance and identify process or scheduling improvements Track schedule adherence using NICE Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Own scheduling rules, controls and system configuration to protect SLA Performance ...