1 to 25 of 38 Customer Service Jobs in the North East

Customer Service Supervisor 6 Months contract + possible extension of becoming permanent Newcastle - Office Based 37.5 hours a week £18.00 per hour A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused … driving operational excellence and providing world-class support to end-users. Reporting to the Customer Service Operations Manager, you will lead your team to success. Key responsibilities include: Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities. Manage ...

system users, resolving issues or escalation to technical teams or suppliers when required. A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings or weekends. About us Based in the North East of England we provide a range of hospital … allowing you a happy and healthy working experience with us. Job description Job responsibilities Prime Responsibilities Communications & Relationship skills Manning of the Pathology IT Service Desk, acting as the first point of contact for all customers both within GHNT and supported third party organisations Ensuring that all calls ...

help them along their career path? In that case you'd be a great fit for Barron McCann . We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance … customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member ...

their software development career who is eager to learn while gaining hands-on experience. The position is split between software development (50%) and customer service/support (50%), providing a well-rounded foundation in both technical and customer-facing skills. You will work closely with experienced developers … from senior developers Fix bugs and contribute to system improvements Participate in code reviews and development meetings Document code and technical processes where required Customer service & support: Provide first-line technical support to customers via phone, email, or ticketing system Investigate and resolve basic software and system issues ...

equipment, issue resolution and escalation to technical teams or suppliers when required. A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend. About us Based in the North East of England we provide a range of hospital … happy and healthy working experience with us. Job description Job responsibilities Prime Responsibilities Communications & Relationship skills Manning of the Pathology IM&T Service Desk, acting as the first point of contact Ensuring that all calls are answered within the Trust First Class Hospitals standard of under 18 seconds Provide ...

Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone … technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow ...

Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate:? £12.82 per hour rising to £13.12 per hour at 9 months … someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. Youll ...

Entry-Level Project Coordinator (working towards becoming a Project Manager) Duration: 6 months Rate: £140.00 per day, paid via an umbrella service Location: Newcastle We are seeking an Entry-Level Coordinator to join a large and well-established telecommunications organisation. This is a developmental position designed to progress into … subject to performance and skills development. You should bring a positive work ethic and a desire to expand your knowledge and capabilities. Candidates with customer-facing experience, such as those from Customer Service or Complaints Handling roles, who are looking to move into a project support environment ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

servicing, and maintenance of fire alarm systems Working on security systems including intruder alarms, CCTV, and access control Fault finding and repairs Completion of service reports and documentation Providing a professional and customer-focused service Participation in an on-call rota (where applicable) Requirements Previous experience … access control systems Understanding of relevant British Standards (e.g. BS5839) Full UK driving licence Ability to work independently and manage workload Good communication and customer service skills Desirable (Not Essential) Industry-related qualifications Manufacturer training (e.g. Gent, Apollo, Hikvision, Paxton, Texecom, etc.) FIA or equivalent certifications Package Salary ...

requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience ...

looking for a 1st Line Engineer to act as the first point of contact for users needing IT support. You’ll deliver high-quality customer service, resolve technical issues remotely, and keep systems and processes running smoothly. What You’ll Do Provide fast, friendly support for IT incidents … service requests Resolve the majority of issues at first contact where possible Diagnose problems across hardware, software, networks and Microsoft 365 Log and manage all tickets accurately, keeping users updated throughout Maintain clear technical documentation and contribute to the knowledge base Escalate complex issues when needed and communicate risks ...

Teams, SharePoint, Azure AD, and Intune Understanding of networking fundamentals (DNS, DHCP, VPN, firewalls) Hands-on hardware and software troubleshooting experience Strong communication and customer service skills Ability to document issues, solutions, and IT assets accurately Desirable: Experience with Cisco Meraki environments Exposure to ERP or document management ...

Looking For Personal Attributes Confident communicator with the ability to engage with customers at all levels. Positive, self-motivated attitude with strong customer service values. A proactive team player who can also work independently when required. Strong organisational skills and excellent attention to detail. Effective troubleshooting ability … hours work may be required due to the nature of project deployments. A full UK driving licence is essential due to travel between customer sites. ...

Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. … Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. ...

leading brands, is hiring a full time Sales & Business Development Manager (BDM) to drive business growth across Europe. Supply chain members or end customer markets could be located in Europe or elsewhere. NVD's expertise includes passive and active-matrix liquid crystal displays, projected capacitive touch technology, and chemical … glass for cover lens and aftermarket screen protectors. NVD is a one-stop solutions partner for display and touch modules and periphery, providing full-service product design, new product introduction, precise manufacturing, logistics and local support. NVD has a strong reputation as one of the leading companies ...

infrastructure, business applications, cloud services and ongoing support. They are a Microsoft Partner holding all six Microsoft designations and are recognised for consistently outstanding customer satisfaction. Role As a Sage Support Consultant , you will provide first-line telephone and remote support to customers across a range of Sage products … Sage support queries via phone, email and remote access Analysing issues, performing data investigations and producing reports Managing and prioritising cases to maintain agreed service levels Staying up to date with the latest software updates and patches Contributing to continuous improvement initiatives and best practice Providing an excellent customer ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia ...

with excellent attention to detail Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive High degree of customer interaction and strong customer service skills Person Specification Strong relationship builder Excellent communicator both verbally and through presentation Able to thrive ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...