1 to 25 of 181 Customer Service Jobs in the North West

Operations Manager (Service Management & Site Reliability) - Permanent, Knutsford Hybrid - 3 days on site 2 days remote Required:- Proven experience managing cloud platforms in critical, always-on production environments. Demonstrable experience owning or operating services where uptime, data integrity, & regulatory compliance are critical. Azure Certification. Operations Manager, Service Manager … equivalent, with ownership of live services. Strong hands-on experience with ITIL service management practices, particularly Incident, Problem, Change, & Continual Improvement. Experience managing Customer Service/L1 support teams in a production environment. Working knowledge of Site Reliability Engineering (SRE) principles & operational risk management. Strong technical foundation ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact ...

Customer Service Manager Salary: Up to £35,000 dependant on experience Hours: Monday to Friday, full-time Location: Manchester We're looking for a proactive and organised Customer Service Manager to lead a busy service desk team within a growing business. This is a hands … management role where you'll oversee the day-to-day operation of the service desk, ensuring work is scheduled efficiently, customer expectations are exceeded, and your team is supported to perform at their best. Your responsibilities will be: Lead, motivate and develop the Customer Service Desk ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Technical Sales Advisor Location: Birchwood, Warrington Salary: Competitive + Benefits Build a career where technical expertise meets customer service. Are you passionate about delivering outstanding customer service and enjoy learning about technical products? Whether you come from an electrical, engineering, industrial or technical sales background, this could … specialist knowledge within a niche industry. The Role Working within a friendly and supportive internal sales team, you'll be responsible for: Responding to customer enquiries via telephone and email Providing quotations and processing customer orders Offering technical product advice and guidance Building strong relationships with ...

Service Desk Customer Liaison Macclesfield | Full-Time | On-Site (5 Days) Overview We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service … someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service. The Role As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Service Desk Customer Liaison Macclesfield Full-Time On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled ... WKCL1_UKTJ ...

looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good … customer service skills are also essential within this role. Please note this role may require physical effort at times when preparing and managing patients Medical Records. Main duties of the job To provide an efficient Reception service maintaining a high level of accuracy and confidentiality ...

will shape a competitive, sustainable supply chain, partnering globally to drive productivity, quality, and digitalization. The Order Engagement Administrator is a key administrative and customer support role within Siemens Energy’s Delivery Team in Ulverston. Responsible for guiding orders for subsea electrical and fiber optic connectors from purchase through … external clients. Daily duties involve accurate data entry, purchase order processing, and tracking inventory across systems like SAP and Teamcenter, all while delivering exceptional customer service in a fast-paced environment. Some of the duties will include but are not limited to: Accurately and efficiently process incoming customer ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

annum, depending on experience, plus performance-related bonus Benefits include: Up to 15% annual bonus, enhanced employer pension contribution, private health insurance, death-in-service cover, long-term sickness insurance, five weeks' annual leave plus bank holidays and Christmas shutdown, full training and excellent career development opportunities. Please note … instrumentation and technical solutions, supporting customers across research, industry and academia throughout the UK and Ireland. With a reputation built on technical expertise, exceptional customer service and long-term partnerships, SciMed provides innovative solutions across a wide range of scientific disciplines. As a growing business, SciMed offers employees ...

Service Coordinator – Wigan (Office Based role) – Engineering – Permanent (Competitive Salary) Summary My client are seeking a proactive Service Coordinator to support the daily operations of their Service Department. This role involves working closely with Mechanical, Electrical, and Fire & Security service teams to coordinate service activities … documentation, schedule engineers, and ensure customers receive a professional and efficient service. The position requires excellent organisational skills, strong attention to detail, and a customer-focused approach to thrive in a fast-paced environment. Key responsibilities include handling customer enquiries, processing service requests, maintaining certification records, issuing ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

projects. You'll support users across office, warehouse and manufacturing environments, ensuring business-critical systems remain operational. If you're passionate about delivering excellent customer service and enjoy working across a broad Microsoft technology stack, we'd like to hear from you. Key Responsibilities Deliver … Line IT support to users across multiple sites. Manage incidents and service requests through to successful resolution. Install, configure and maintain desktops, laptops, printers, scanners and mobile devices. Support Microsoft 365, Azure and Intune environments. Administer Active Directory, Group Policy and Windows Server. Troubleshoot hardware, software and networking issues. ...

Want to change the world? Choose a career that makes a difference. As one of our Customer Service Advisers, you will be the first point of contact for our customers. Combining confident, compassionate communication with expert product knowledge, you will provide the guidance that ensures our customers … environment, using resilience and a positive attitude to keep things running smoothly Using appropriate communications and questioning skills, along with listening techniques, to identify customer need, build rapport and demonstrate understanding Providing clear explanations of different product and services to help customers make choices that are right for them ...

summary Due to long service staff retirements we are recruiting for a morning medical receptionist. This position is 20 HOURS PER WEEK 8am - 12noon Monday to Friday The successful candidate will be well organised with excellent interpersonal and communication skills. You will be working as a member … Reception Team to deliver a professional, complex and comprehensive reception and administrative service to our clinical colleagues and patients. It is essential that applicants are flexible to finish later than their normal working pattern and to cover colleague leave and additional projects when necessary. Please apply early and ensure ...

Customer Support Specialist Hybrid - based near Manchester Airport (2 days per week in the office) £15.39 per hour 6 month contract Must be able to start by 1st September Monday - Friday () Are you a customer-focused problem solver with experience in customer service … looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience. Key Responsibilities Manage customer enquiries through CRM systems. Take ownership of customer complaints from start to resolution. Liaise with internal teams ...

Support Team as a Business Admin Apprentice and gain practical workplace experience while working towards a recognised qualification. You'll develop valuable administrative and customer service skills, support learners and colleagues, and build a rewarding career in a supportive professional environment. Role As a Business Administration Apprentice within … Learning Services Business Support Team, you will have the opportunity to develop a wide range of administrative, organisational and customer service skills while working towards a nationally recognised qualification. This is an exciting opportunity for someone who is motivated to learn and gain experience in a professional office ...

Scarisbrick Hall School as a Business Administration Apprentice. You will be the first point of contact for pupils, parents, and visitors, providing administrative and customer service support, managing enquiries, assisting with reception and pupil services, and supporting the smooth day-to-day running of the school. Role … range of day-to-day issues, ensuring that family’s needs are met effectively and efficiently. The role combines administrative, well-being, and customer service duties, requiring a proactive, caring, and organised individual who can maintain a positive and supportive school environment. This position requires someone ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. Youll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. Youll work closely ...

summary The IT Engineer will provide a proficient IM & T support services across the customer base. The post holder will be involved in the installation, configuration and maintenance of end user equipment, systems and software, and assisting with local data centre and communications technology requirements. Duties will also include … Engineer to work as part of the GM ICB IT Engineering Team. The IT Engineer role will provide a proficient IM & T support service across the customer base. The role being advertised is to cover the any locality across Greater Manchester, based on business requirements. Applicants must also ...

Security Service and Small Works Engineer, Door to Door Travel & 25 Days Holiday: Location of works: Stockport Salary Bracket: £40,000 On target earnings (OTE): £50,000+ Industry: Security Industry Recruitment Partner: 4way Recruitment Ltd - Specialists in finding the right talent across the full spectrum of Fire, Security, Mechanical … Electrical roles since 2015. About Our Customer 4way Recruitment has partnered directly, with an accredited provider to secure a permanent Security Service and Small Works Engineer for their team. Salary and Benefits - Security Service and Small Works Engineer Basic Salary: Up to £40,000 (Depending on Experience ...

Service Desk Analyst Remote/Liverpool (on site once a week) 3-6 months (could go perm) £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide … support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance ...