1 to 25 of 31 ITSM Jobs in the North West

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in Manchester ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals ...

doing: Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active ...

soft skills, verbal and written communication skills Willingness to participate and lead project meetings with the customer on request Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc. Knowledge on scripting will be an added advantage Available to support in Night shift (12 hour ...

experience with SAP systems (e.g. SAP SD, MM, FI/CO, or S/4HANA) Solid understanding of application lifecycle management and IT service management (ITIL preferred) Experience managing vendors and external partners Strong stakeholder management and communication skills Ability to lead teams and manage multiple priorities in a fast ...

commercial management across hardware, software, cloud, and managed services. Strong supplier management and relationship-building capabilities. Experience managing IT asset lifecycles and working with ITSM platforms (e.g., ServiceNow or similar tools). Proven negotiation skills with strong financial and analytical acumen, including cost optimization and spend analysis. Excellent communication ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate ...

identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management Software Escalation and management of issues to 3rd party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop ...

emails in line with defined processes and service levels Identify technical issues and recommend appropriate solutions Log and track incidents accurately within the IT Service Management system Escalate issues to third-party vendors when required and monitor progress Provide support for desktop systems, Active Directory, and Microsoft Office applications Assist ...

able to demonstrate that given their technical skills and background they are ready to make the next step, comfortably Desirable * Formal qualifications in IT service management, quality assurance, or related disciplines. * Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). * Strong ability to influence, coach ...

more industry accepted Agile competencies such as CSM or CPO - Familiarity with process improvement competencies such as Lean Six Sigma - Familiarity with IT Service Management, ITIL best practices - Familiarity with ALM tools such as Azure DevOps ...

excellent benefits About the opportunity We’re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high-impact role where you’ll own and evolve the Configuration Management Database (CMDB ...

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

years of relevant industry experience as a SQL DBA.Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+).Familiarity with BMC Remedy IT Service Management and different storage systems.Proven ability to manage large databases effectively.Excellent team player with the ability to work in a focused environment, responsive to urgent ...

relevant industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work in a focused environment, responsive ...

monitoring & reporting) Understanding of scripting/automation (PowerShell, VBScript, batch files) Knowledge of security best practices (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Strong communication skills and a customer-focused mindset Desirable: Broader automation experience and exposure to enterprise-scale IT environments Important requirements ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

liaise with Atlassian support as needed. Engage with stakeholders, translate requirements, and coach teams on best practice. Ensure Jira and JSM workflows align with ITSM/service delivery principles. Profile As the successful candidate for the Jira Administrator role, you will have the following experience: Strong hands-on Jira Cloud ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

second line support teams to ensure consistent, high-quality service delivery. Ensure incidents, service requests, problems and changes are managed effectively through ServiceNow. IT Service Management Execution: Operate ServiceNow as the system of record for live service operations. Ensure ITSM processes are applied consistently and pragmatically across the service desk. … Proven experience managing live service operations in a managed services environment. Previous experience in and ISO 20000/27001. Strong hands-on experience operating ITSM processes using ServiceNow. Experience supporting cloud hosted (Azure) or Modern Workplace services (Microsoft M365) in live operation. Demonstrated operational leadership and decision-making capability Strong ...

Incident records Provide guidance to the Incident Process Coordinators Set and Chair bridge calls on Incidents, as per process Possess working knowledge on other ITSM and SIAM processes and help if required Coordinate with other SIAM, ITSM and Business teams Working knowledge and Safe and Agile DevOps methodology … Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available to support on-call outside of business hours Work with onsite & Offshore ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...