1 to 25 of 46 ITSM Jobs in the North West

experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune ...

focus on service excellence and continuous improvement. Strong analytical skills with experience interpreting service data and producing management reports. A solid understanding of IT Service Management principles and the ITIL framework. Candidates must: Be commutable to West Cumbria Excellent communication skills Must be eligible for SC This is a primarily ...

user accounts, permissions and access requests. Support meeting room technologies, printers and AV equipment. Log, update and resolve incidents and service requests using an ITSM tool. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Perform hardware replacements, repairs and asset management activities. Ensure all work ...

first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact ...

Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support ...

ensuring actions are followed through Participating in an out-of-hours major incident rota when required What you'll bring Experience within IT Service Management, Service Operations, or Managed Services Good understanding of ITIL principles Experience coordinating incidents, changes, or operational activities Strong communication skills with the confidence to engage ...

manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve ...

multiple enterprise technologies, including: Automation : Power Platform, UIPath, BluePrism, AutomationAnywhere AI : LLMs, coding copilots, MS Foundry/Copilot Studio Data : MS Fabric, Databricks ITSM : ServiceNow EUC : Intune, SCCM Applications : CRM, ERP, HCM, Finance Infrastructure : servers (cloud/on prem), networking, storage, backup Cloud : Azure Cyber Security : SIEM, XDR, IPS/ ...

design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning ...

jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard‐based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud ...

experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than ...

stakeholder relationships. What you'll need to succeed Proven experience in a Service Desk Manager or IT Support leadership role Strong knowledge of IT service management principles (ITIL desirable) Demonstrated ability to manage and develop high-performing teams Excellent stakeholder management and communication skills A proactive approach to service improvement ...

infrastructure including switches, VLANs, Wi-Fi and VPNs. iOS and Android device management. VoIP telephony systems. Experience with ManageEngine ServiceDesk Plus or a similar ITSM/helpdesk platform. Desirable Skills HCL Notes/Domino. Windows Server 2019 and later Endpoint security deployment and management. VMware and Hyper-V. MacOS. Linux. ...

engage with all learning and development opportunities provided through the apprenticeship programme, developing your knowledge of IT support, Microsoft 365 administration, cyber security, IT service management, hardware and software support, and business technology solutions while working towards the successful completion of your apprenticeship. Training Digital Support Technician Level 3 Apprenticeship ...

improvement including those involving AI What we are looking for Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous improvement ...

ServiceNow implementations, ideally with strong exposure to TPSM (Technology Provider Service Management), CSM (Customer Service Management) modules, or platform migrations andService Management transformation experience ( ITSM , Service Delivery, Service Operations). Operating-Model Change : Practical, credible experience designing and executing operating-model changes to ensure true service adoption and readiness. Scale ...

leadership during major incidents and service disruptions, ensuring effective restoration, clear stakeholder communication and a focus on preventing recurrence through robust problem management and ITSM best practice. Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with ...

week Job Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding ...

Administration. Exposure to Salesforce Health Cloud is highly desirable. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Experience using Jira or another ITSM/ticketing platform. Ability to prioritise workload and manage multiple requests. Salesforce Administrator certification would be advantageous. Nice to have Salesforce Health Cloud experience. Experience ...

identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational … Ability to collaborate effectively with cross functional teams in order to support service improvements and operational outcomes. Preferred Certifications or training related to IT service management or service management platforms (e.g., ITIL or platform specific certifications). ServiceNow University credentials are also considered. Benefits & Perks - Global Impact, Personal Relevance: Booking.com ...

Establish and embed service governance, KPIs, and reporting About You Experienced in managing enterprise application services in a complex environment Strong background in IT service management (ITIL aligned) Proven ability to lead technical teams and drive service improvements Experience managing suppliers and SaaS-based application environments A customer-focused leader ...

work has real impact-making sure critical systems are ready and reliable from day one. Opportunity to build expertise in service transition and IT service management A 35-hour working week with flexible, hybrid working Exposure to high-profile, business-critical programmes. 25 days' annual leave (rising to 30), plus ...

Establish and embed service governance, KPIs, and reporting About You Experienced in managing enterprise application services in a complex environment Strong background in IT service management (ITIL aligned) Proven ability to lead technical teams and drive service improvements Experience managing suppliers and SaaS-based application environments A customer-focused leader ...

governance and architecture standards. Systems integration & automation Support integration of SIR with SIEM/SOC tools, threat intelligence feeds, SOAR modules, email ingestion, and ITSM processes (Change, Problem, Incident). A key focus is on building automations that reduce manual effort and improve response times. Data, reporting & dashboards Define ...