26 to 46 of 46 ITSM Jobs in the North West

Incident Response (SIR). Expertise across ServiceNow Security Operations (SecOps). Experience integrating ServiceNow with SIEM, SOAR, and Threat Intelligence platforms. Strong knowledge of ITSM (Incident, Change and Problem Management). Experience designing and automating security workflows and incident response processes. Strong dashboard, reporting and analytics capabilities within ServiceNow. Excellent ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered … this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service ...

secure, and resilient solutions using industry-leading platforms such as Ansible, Splunk, and ServiceNow, ensuring strong integration across monitoring, automation, and IT Service Management (ITSM).This role is architecture-led, focused on solution design, standards, patterns, and client outcomes, rather than day‐to‐day platform administration.Hybrid working: The places that … aligned to IaC and DevOps (e.g. Ansible)Define and promote reference architectures, standards, reusable patterns, and best practicesDesign integrations between observability, automation platforms, and ITSM tools (e.g. ServiceNow) for automated workflowsTranslate client requirements into scalable, secure, cost‐effective technical solutions, providing governance and design assuranceCollaborate across teams and support ...

reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk analysts (L1/L2) Promote automation and digital tools … adoption of digital channels Use insights and metrics to drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM ...

environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system performance and drive continuous service improvement. #J-18808-Ljbffr ...

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Suitable Candidates should submit CVs in the first instance If you receive suspicious outreach claiming to be from us, please contact ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

implementation role, not an advisory or consulting position). Drive the delivery of ServiceNow platform migration , consolidation, or adoption workstreams (specifically involving ITSM, CMDB/CSDM, or HRSD modules). Translate high-level programme plans into detailed, actionable execution roadmaps with clear milestones. Thrive in a relatively lean project environment … delivery data to wider value-tracking and benefit-realization mechanisms. Required Knowledge: Strong, practical understanding of ServiceNow-enabled transformation programmes , with deep knowledge of ITSM, CMDB/CSDM, or HRSD environments. Deep theoretical and practical knowledge of Service Management transformation ( ITSM, Service Delivery, and Service Operations ). Experience delivering Customer ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

incident response coverage. The role demands strong technical foundations across both Microsoft Azure and VMware virtualisation platforms, along with a disciplined approach to ITSM processes, documentation, and patching support. WHAT WE EXPECT Minimum of 3-5 years of experience in enterprise infrastructure support roles, ideally within a managed services … work with monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management Familiarity ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Suitable Candidates should submit CVs in the first instance If you receive suspicious outreach claiming to be from us, please contact ...

providing engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and embedded. This role sits within the Service Desk function and acts as a bridge between … business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user experience across ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role combining incident command, service … enterprise level Influence senior leadership decisions through insight and governance Hybrid working with a strong, inclusive and supportive culture If you're a senior ITSM leader who thrives under pressure and wants to drive real operational impact, apply now. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting ...

particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business and customer needs. Implement … manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management. Deliver an effective resource model that operates within the best practice and ratio requirements of the operating group. Ensure the efficient delivery of customer support services across ...

join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring … planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential ...

IT Deployment Team Lead Salary: £39,959 - £48,117 per annum (dependent on experience) Contract: Fixed-term contract (9 months) Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you ...

actively manage Networking Technology Services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. To ensure that other - DDTS support teams are set up to effectively support and maintain the Technology IT … indirectly leading and influencing teams of diverse individuals. Experience of managing a budget. Knowledge and experience of Service Design & Transition aspects of the IT Service Management lifecycle. Employer details Employer name NHS Blood and Transplant Address England Barnsley Blood Centre, Capitol Way, Dodworth England South Yorkshire S75 3FG United Kingdom ...

ITSM practices, and leading professional services to align with customer needs and drive satisfaction. The ideal candidate will have a strong background in IT service management, be able to develop effective customer experience strategies, and promote a culture of collaboration and customer-centricity within the team. #J-18808-Ljbffr ...

Capgemini seeks a Technical Architect to design, govern, and assure best‐practice client solutions for observability and automation across complex environments. You will architect scalable, secure, and resilient solutions using Splunk, Ansible, and ServiceNow, with ...