26 to 29 of 29 ITSM Jobs in the North West

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...

workflow solutions that improve efficiency, automation, and user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer … code reviews, technical standards and knowledge sharing What We're Looking For Strong hands-on experience with the ServiceNow platform Good understanding of ITSM, HRSD, CSM or Employee Experience workflows Experience with JavaScript, HTML, CSS and ServiceNow development tools Integration experience with third-party systems Strong problem-solving and troubleshooting ...

ideal candidate will have hands-on experience as an IT Change Manager combined with proven capability in managing and maintaining a CMDB within enterprise ITSM toolsets. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 3 days per week on site in Manchester. General … principles and process adherence. Liaise with stakeholders to assess and implement changes with minimal risk to business operations. Drive continuous improvement initiatives for ITSM processes and governance. Required Experience: Demonstrated experience as a Change Manager in an ITIL-aligned environment. Hands-on experience managing a CMDB within an ITSM toolset. ...

business and the technical teams, translating executive-level vision into structured roadmaps and practical outcomes. You'll guide teams across modules such as SPM, ITSM, ITOM, HRSD and IRM - not hands-on building daily, but close enough to the detail to challenge design decisions, ensure best practice and protect delivery … good way. What they're looking for ServiceNow & Technical Background 5+ years within the ServiceNow ecosystem Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes ...