26 to 33 of 33 ITSM Jobs in the North West

re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability to work under pressure About Us Comms More ❯

life balance. Learn more about us in our Candidate Information Pack (opens in existing window) Qualifications Educated to Master's degree level or equivalent, Degree or Equivalent in IT, ITSM Evidence of management development through Continuous Professional Development and/or formal management course Specialist training in areas such as: Cyber Security, Risk Management, PRINCE2, MSP Professional Registration Relevant professional More ❯

unresolved or critical 1st Line issues. Monitor and manage ticket queues to ensure timely and consistent customer support. Maintain accurate and detailed documentation of all support interactions in the ITSM system. Ensure a customer-centric approach across the support team, promoting professionalism and empathy in all interactions. Gather feedback and identify opportunities to improve the end-user experience. Develop and … or team lead role preferred. Strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Experience with Active Directory, Exchange administration, and basic networking concepts. Familiarity with ITSM tools and ticketing systems. Basic understanding of ITIL processes (certification desirable). Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to manage More ❯

within SD-WAN/SASE solutions. Network Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup … Fortinet and Cisco ecosystems. Experience across connectivity solutions (FTTP, leased lines, carrier relationships, and on-net designs). Knowledge of Microsoft Cloud Services, network monitoring, SOC/NOC, and ITSM-aligned managed services. Proven success leading high-performing B2B sales teams and delivering multi-million-pound growth. Strategic thinker with hands-on drive, commercial acumen, and executive presence. Why Join More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a key role … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a key role … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

live service and a focus on platform health & stability. . Minimum 6 months of hands-on experience in a ServiceNow support role. . Previous experience of working in an ITSM environment . Hands-on experience configuring core ITSM modules (Incident, Change, Problem, Request) . ServiceNow Certified Administrator . Solid understanding of ServiceNow platform configuration, implementation, and maintenance . Knowledge and More ❯

Agile sprints Build APIs, produce documentation, and deliver high quality outcomes Key Skills & Experience: Several years' experience with ServiceNow. Strong SPM knowledge Consulting background preferred. ServiceNow Certified System Administrator. ITSM Implementation Specialist. SPM or HR certification/specialism. Strong platform competency - able to build APIs, produce documentation, and work effectively in Agile. Ability to prioritise and manage work effectively. Comfortable … with well-defined user stories and standard sprint ceremonies. Technologies/Modules You'll Work With: SPM Module (strongly preferred) HR Module ITSM Module More ❯