1 to 25 of 40 Incident Management Jobs in the North West

Incident Management Analyst** (Contract) Duration: 6 Months (Possibility for extension) Location: Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Position Summary An exciting opportunity to be a part of the Bank's Global Command Centre team, working as an Incident Management Analyst. Our team is … enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur. The Command Centre EMEA Incident Management Analyst will report into the EMEA Incident Management Lead, and primary responsibilities will include overseeing the Bank's incident posture during the EMEA shift … leadership for all incidents reported. Lead and manage bridge line troubleshooting, engage technical teams, and escalate issues to leadership as needed. Coordination of response efforts across technical teams, senior management, and invested stakeholders. Clear and effective communication when collaborating with stakeholders and internal teams. Experience and confidence in being able to communicate effectively with senior executives. Evaluate the use More ❯

Jincident Management Analyst Daily Rate: £500 - £550 INSIDE IR35 via umbrella Contract Length: 12 months Location: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global … Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region. Position Summary: As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems … are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends. Key Responsibilities: Incident Response: - React promptly to service failures based on business impact. - prioritise multiple high-priority incidents simultaneously. - Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary. Communication More ❯

global basis, the resilience of operations has become a board level issue. Responsibilities You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team … Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a Major Incident More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team … Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a Major Incident More ❯

a difference. We have a great opportunity for a number of Cryptography Analyst's to join the team. The ideal candidate will have recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) - Proficiency in HSM Monitoring tools. - Automation skills. - Coding expertise, including Python or other relevant coding tools. Key … Responsibilities: * Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. * Ensure the integrity and availability of cryptographic and key management services to business functions and applications. * Maintain accurate environment documentation, process and device categorisation. * Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level & are evidenced to a … required level. * Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. * SSH Key Management. * Certificate management * HSM configuration/installation/support * Incident management * Change management * ITIL * Ensure the integrity and availability of cryptographic and key management services to business functions and applications Key Accountabilities: * Cryptographic More ❯

by users or potential intrusion by an attacker. Preparation for, handling of, and following up of cyber security incidents, to minimise the damage to our organisation and prevent recurrence. Management of the configuration of protected systems to ensure that any vulnerabilities are understood and managed. Assessment, validation and reporting of information on current and potential cyber threats to maintain … the organisation's situational awareness. Management of cyber security risks in line with business objectives and regulatory requirements. Management of cyber security education and awareness programme. Management of cyber security performance measures. Person specification Essential criteria assessed at application stage: Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated … including but not limited to: CISSP, CCSP, CISM. Or equivalent proven Level of experience. Minimum of two years' experience in a similar role. Working experience of security operations and incident management. Working experience of risk management and mitigation. Working experience of developing and delivering security education and awareness programmes. Desirable: Experience of working in a public sector or More ❯

the role may also be required to provide hands-on leadership through critical issues during the Summer series on occasions. Team Whilst this role may not provide direct line management, through matrix management the Software Delivery Manager will work closely with business analysts, developers, test analysts, and other roles, both internally and from suppliers, who are responsible for … communication, and wider services. Work close with Product Managers and Product Owners who own and prioritise the product backlog Manage 3rd party delivery contracts when required. Other Responsibilities Financial management - working with the HoSD - EP&I and other stakeholders to prepare business cases for ongoing product resourcing and change activities. Risk management - participating in the identification, assessment, planning … and management of threats and opportunities. Business continuity and incident management - participating in identification, assessment, planning, testing and implementation of incident management processes to support recovery of key business processes. Information security - taking an active part in the preservation of security, confidentiality, availability and integrity of information assets. Continuous professional development - responsible for More ❯

days onsite in Knutsford weekly and candidates must work via an FCSA Umbrella* Role Description As a minimum, we require the following qualifications: - Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) - Proficiency in HSM Monitoring tools. - Automation skills. - Coding expertise, including Python or other relevant coding tools. Overall … purpose of role . Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. . Ensure the integrity and availability of cryptographic and key management services to business functions and applications. . Maintain accurate environment documentation, process and device categorisation. . Provide ongoing assurance that risk and compliance requirements are being conducted to a … satisfactory level & are evidenced to a required level. . Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. . SSH Key Management. . Certificate management . HSM configuration/installation/support . Incident management . Change management . ITIL . Ensure the integrity and availability of More ❯

a thorough understanding of the technology underpinning the Trust digital systems, as well as a broad, up-to-date knowledge of information security frameworks, pertinent regulation and legislation, vulnerability management, incident management and response, secure development techniques and approaches, Cyber Security engineering and operations, and management and governance of Cyber risk and Cyber Security. Please review … using a range of IT applications Significant evidence of continued professional development Desirable ITIL Qualification COBIT Knowledge and Experience Essential Proven and significant leadership experience and/or formal management qualification Demonstrated expertise in an IT Security environment Direct experience of strategic and budgetary planning and financial management and controls Previously worked within the NHS A good practical … knowledge of security technologies and wider business solutions including Firewalls, IDS/IPS, Identity and access management, SIEM, remote working and cloud technologies Proven experience of working at a senior level leading and delivering IT Security in a sensitive and complex environment which is undergoing significant change Experience of delivering presentations to large groups of stakeholders Demonstrable commitment to More ❯

leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to-day processes, but with driving transformation – reviewing … rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS customer base. Act … robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer-focused More ❯

leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to-day processes, but with driving transformation – reviewing … rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS customer base. Act … robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer-focused More ❯

leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to-day processes, but with driving transformation – reviewing … rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS customer base. Act … robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer-focused More ❯

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also … be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network … and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the More ❯

We are looking for an experienced Application Production Services Specialist to provide production support. The role involves incident identification, resolution, problem management, and root cause analysis, ensuring service stability and performance. You will collaborate with development teams, infrastructure teams, and business stakeholders to support system upgrades, audits, and operational enhancements. Key Responsibilities: 1. Provide L1/L2/… L3 production support, including incident management, root cause analysis, and problem resolution. 2. Manage incident and problem tickets using enterprise ITSM tools. 3. Perform capacity and performance management to ensure system stability. 4. Work closely with development teams for onboarding new applications and upgrades. 5. Support internal and external audits, ensuring compliance and documentation. 6. Collaborate … with middleware technologies (IBM WebSphere MQ, JBoss, MuleSoft). 4. Strong Unix/Windows OS knowledge with scripting expertise. 5. Proficiency in Oracle, DB2, and PL/SQL for incident resolution. 6. Experience with monitoring and scheduling tools for system support. 7. Excellent problem-solving, communication, and stakeholder management skill More ❯

Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows … verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

in an IT support role Multi-tasking ability required to deal with multiple incidents awaiting resolution. Strong knowledge of IT hardware and software. Previous experience of hardware diagnostics. Asset management experience Good working knowledge of a wide range of IT Skills - Server and PC Environment, including Microsoft Office Packages, Microsoft SCCM and Office 365 products Experience in troubleshoot Active … Directory, GPOs, DNS, and DHCP issues. Experience in supervising a team Working experience of Incident and Problem Management. Ability to prioritise own work and that of others. Desirable Experience of working in an NHS organisation. Experience of technical refresh. Management of project workstreams/small - medium sized projects Public sector procurement A knowledge of LAN, WAN, IP telephony … think creatively. KNOWLEDGE Essential Excellent working knowledge of supporting a Microsoft Windows 10 environment. Microsoft Office 365. Working knowledge of Microsoft Active Directory. Knowledge and understanding of SLAs & priorities. Incident Escalation and Queue Management. Managing a small technical team. ITIL Incident Management process. Good understanding of change management. Performance reporting. Demonstrable knowledge of service improvements and project More ❯

and high-stake environments in both public sector and government settings. Core Responsibilities Access Control & Commissioning Design, implement, and manage authorization models and commission processes across IT systems (identity management, role-based access control, privilege management, segregation of duties). Policy Enforcement & Workflow Configuration Configure and maintain access control workflows, access control lists (ACLs), and entitlement models; integrate … with identity providers (e.g. Active Directory, IAM solutions). Security Tool Deployment Deploy and configure tools for access governance, identity lifecycle, and privileged access management in alignment with defence-grade standards Security Assurance & Compliance Ensure commission controls comply with MOD policies (e.g. JSP 440/JSP 604) and security frameworks such as NIST, ISO 27005, STIGs, and UK Functional … Standard 007 Vulnerability Assessment & Access Review Support regular access reviews, entitlement audits, and role certification; identify and remediate potential vulnerabilities in provisioning and access enforcement. Incident Management & Response Participate in access-related incident response, including unauthorized access investigations, root-cause analysis, and mitigation measures. Client Engagement & Training Collaborate with stakeholders to understand access requirements, deliver training on More ❯

regular ticket status updates to the end customer Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set Following the incident management and request fulfilment processes detailed in the call handling manual Fulfilling Service Desk objectives detailed in the service management policy Key Competencies Technically competent Excellent customer … service skills Organised Critical thinking and problem-solving skills Communication skills Empathetic Great time management skills Friendly Outgoing Professional Skills & Experience Basic understanding of networking concepts, including DNS, DHCP, VLANs, and VPNs. Familiarity with Microsoft technologies such as Active Directory, Office 365, Azure, Teams and SharePoint. Customer Services experience Experience of working effectively within a team and collaborating with … others to achieve goals Good written and verbal communication skills An understanding of ITIL principles for incident, request and change management will be advantageous. At VCG we reward our colleagues generously with competitive salary, training opportunities, pension, excellent holidays, Bupa Cash Plan, EAP, on-site parking, numerous cost effective schemes including cashback savings scheme, home and tech scheme More ❯

Officer , you will be responsible for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of contact for security matters in … online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main point of contact for security … Proactively work with business units and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any data privacy issue, Contribute to More ❯

systems support. Specific technical and functional knowledge of Swift and associated Payment systems. Some technical knowledge of any of the other systems above is desirable. Solid experience of ITIL incident, problem and change management functions. Demonstrable experience of mentoring junior team members or leadership. Technical and functional knowledge of the following Treasury IT systems: Bottomline GTX (GT Exchange … Service) Bottomline MMCF SWIFT Alliance & Gateway SWIFT Webaccess services eg. RTGS/Enquiry Link SWIFT portal () admin SWIFT O2M - Online operations manager, certificate admin Crest Kondor+ or equivalent Treasury Management System Bloomberg Unix knowledge Database development skills Incident management experience Problem solving skills Familiarity with call logging systems Experience of dealing with business customers in an IT More ❯

tune alerts to reduce false positives and to highlight new or additional IOC's where available Support with escalations from our Endpoint Detection & Response tooling Support the Betfred Security Incident Management process and post incident Investigations to find root cause of incidents and recommend improvements Testing the compliance and effectiveness of security controls Support creating and updating … of Security Reporting & Metrics Ensure the business is regularly monitoring all assets for vulnerability identification and remediation Take ownership for the governance of patch management across Betfred Administering security solutions to improve detection capability and security posture. Knowledge, Skills and Experience A degree in a relevant subject or experience in Infrastructure support role and/or experience working in … a SOC/Security team Excellent understanding of current and new IT security technologies, breaches, and trends Experience of working with IT Service Management tools Experience working in the gaming/betting space or similar sector Knowledge of ISO27001, PCI-DSS is advantages but not a requirement Knowledge of various security methodologies and processes, and technical security solutions Knowledge More ❯

. Joining regular standups and sharing information. Managing lower severity incidents as required, working with the TOC to improve triage processes, runbooks etc. Working with other analysts, proactively reviewing incident trends, underlying root causes and repeat lower-level incidents to detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. … Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned service(s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring … ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with ambiguity. Proactive with a can-do attitude and sense of pride and ownership About us: At More ❯

triaging and 2nd line applications support across the business - Ensure that the correct priority and severity are assigned to all applications issues - Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution - Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels - Engage fully with internal stakeholders to …/T-SQL and knowledge of any of: Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal - Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle - Experience in the pro-active management of applications upgrades, patches and fixes - Working knowledge of ITIL processes (change/problem/incident management) and excellent communication skills You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit. You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user More ❯

analysts are expected to take an active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. About us NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with … through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service More ❯