26 to 50 of 99 Incident Management Jobs in the North West

line troubleshooting and Unix system administration. Strong SQL/SQL*Plus experience, including writing and executing queries to investigate production issues. Proven experience in Incident Management and Problem Management. Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis. Experience leading and coordinating technical teams … excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise ...

line troubleshooting and Unix system administration. Strong SQL/SQL*Plus experience, including writing and executing queries to investigate production issues. Proven experience in Incident Management and Problem Management. Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis. Experience leading and coordinating technical teams … excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise ...

Technology Group, headquartered in Manchester, seeks a proactive Service Desk Manager to lead UK and US teams. This role involves managing performance, ensuring Incident Management adherence, and fostering a customer-focused culture. The ideal candidate has 3+ years in Service Desk leadership, expertise in Incident Management ...

complex technical issues. Deliver infrastructure upgrades, enhancements and growth initiatives. Manage relationships with internal stakeholders, vendors and technology partners. Ensure adherence to change management, incident management and operational processes. Support capacity planning, platform resilience, patching and service improvement activities. Contribute to strategic network architecture and future technology ...

complex technical issues. Deliver infrastructure upgrades, enhancements and growth initiatives. Manage relationships with internal stakeholders, vendors and technology partners. Ensure adherence to change management, incident management and operational processes. Support capacity planning, platform resilience, patching and service improvement activities. Contribute to strategic network architecture and future technology ...

/2nd Line Support. This will include ownership of the call and completing actions to seek resolution. Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner About us NHS University Hospitals of Liverpool Group (UHL Group … staff.Involved in the preparation of information for board meetings, including inputting to highlight reports, issues, risks and escalations.Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, accounting for breaches, should they occur in an ITIL (IT Infrastructure ...

successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation's required risk maturity. This … physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controls Analyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders. Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4 Support business lines and functions ...

support them their wellbeing, education, household tasks and general life skills. There will also be more challenging aspects to the role such as incident management and de-escalation of challenging behaviours. You will be required to update online care records, complete medication administration and provide effective handovers … groups, pamper sessions and cinema trips, which you will be able to support with. The role will include some fewer fun aspects such as incident management, de-escalation of challenging behaviours, completing several online records, report writing, audits, and medication management. The home is a 6-bed service. ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

including cybersecurity standards, cloud architecture guardrails and operational controls Lead DevOps and Site Reliability Engineering (SRE) maturity, embedding monitoring, observability, automated testing and structured incident response Drive adoption of automation and AI‐enabled tooling to improve anomaly detection, incident management, vulnerability management and operational efficiency Provide … technical oversight of production operations, ensuring alignment between platform standards and operational support teams Lead cybersecurity governance, including audits, penetration testing, vulnerability management and risk frameworks Support integration of acquired platforms, ensuring alignment with EA Technology’s security and reliability standards Establish and maintain platform standards that balance delivery ...

play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business … wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget. Typical duties include (not limited to): Support the GTS Service & Operations Manager with ...

good knowledge of computer architecture, Windows operating systems and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment … problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management An ability to travel around the Stockport area Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

other relevant industry standards and best practice Contributing to governance frameworks and supporting the development of Cyber Security and Information Security Management Systems Assessing cyber security controls, reviewing architecture proposals, and supporting threat and risk assessments Supporting cyber security requirements analysis and tailoring outputs to client context Understanding business … modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

happy to discuss flexible working! Top 3 skills needed for this role: Proven Security Operations Experience Strong Information Security Knowledge Demonstrated Risk Management Capability What this role is all about: We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … best practice advice to business areas and technology teams across the organisation Support the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 compliance Monitor security systems, tools and alerts, investigating issues and escalating incidents where required Participate in the detection, management ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures … processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management ...

transfers, and all other applicable data items Daily interaction with Xplan, PULSE, Symphony, Fusion and Third Party systems adhering to applicable SLAs and workflow management Adherence to all departmental procedures Close liaison with other teams and departments across the business to ensure all processes run smoothly and effectively Document … management - ensure documentation is scanned/saved and archived in accordance with department operating procedures Assist the Incident Management and Service Management Teams in the resolution of queries Participation in the Appraisal and Development Scheme To inform Line Manager of areas of concern and issues that ...

services, enabling data-driven decision making and continuous service improvement. You’ll be responsible for developing meaningful dashboards, optimising alerting strategies, supporting incident resolution, and driving operational excellence through improved visibility and insight. Key Responsibilities Design, implement and continuously improve enterprise-wide observability capabilities. Manage and optimise monitoring, telemetry … alerting platforms. Develop dashboards and reporting that provide meaningful operational insights. Support incident, problem and major incident processes through effective monitoring and analysis. Establish observability standards and best practices across technology teams. Drive continuous improvement through trend analysis and service performance data. Support service transitions, ensuring observability ...

readiness, and ongoing compliance monitoring. Assist with the identification, assessment, and documentation of security risks. Track remediation actions and follow up with control owners. Incident Response & Problem Support Support security incident response activities, including investigation and evidence gathering. Assist with root cause analysis and documentation of lessons learned. … Experience Experience in an information security, IT risk, or IT operations role. Understanding of common cybersecurity risks, threats, and control types. Familiarity with incident management, risk assessment, and assurance activities. Ability to analyse information, identify issues, and document findings clearly. Strong written and verbal communication skills. Ability ...

operation of security controls, services and processes across the business. You'll work across on-premises and cloud environments, supporting security operations, assurance, risk, incident response and compliance while working closely with Technology teams, suppliers and business stakeholders. The role offers a broad security remit and the opportunity … security controls and processes. Information Security Analyst Responsibilities Support day-to-day security operations, monitoring SOC and SIEM outputs, investigating alerts and supporting incident response. Perform security assurance, gap analysis and compliance activities, identifying risks and tracking remediation with control owners. Support security policies, standards and procedures, ensuring security ...

systems and resolve incidents in line with agreed SLAs Test, validate and document changes to ensure safe and controlled deployments, in line with change management processes Contribute to the successful delivery of technical projects by implementing infrastructure changes, supporting new platform deployments and acting as a technical … cloud-native applications are deployed and operated. Familiarity with automation and Infrastructure-as-Code tools such as Ansible and Terraform . Experience working with incident management and ticketing platforms , following SLAs and structured support workflows. Exposure to automated monitoring , centralised patching tools and proactive performance/health assessment ...

Teams, SharePoint Online, OneDrive, Exchange Online, M365 Groups, and Entra ID, including integration and authentication. Security, Identity & Enterprise Controls - Experience implementing RBAC, DLP, environment management, governance controls, and secure operating models aligned with enterprise security and compliance requirements. Some other highly valued skills may include: Microsoft Graph, PowerShell & Automation … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease ...

function protects AJ Bell against external adversaries and internal risks through four specialist capabilities: Security Monitoring & Detection Engineering, Cyber Threat Intelligence, Cyber Threat Exposure Management and Insider Risk Management. Together, these capabilities combine detection, intelligence, exposure management and insider risk to safeguard AJ Bell’s customers, data, critical … Lead is the principal technical authority for Security Monitoring & Detection Engineering capability, accountable for the effectiveness of security monitoring, detection engineering, technical investigation and incident response. This is a hands‐on technical role responsible for the architecture, engineering and operational performance of Microsoft Sentinel and the wider security monitoring ...