19 of 19 2nd Line Support Jobs in the North of England

Technical Support Engineer/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer/1st/2nd Line Support Analyst to join our Manchester based firm on a permanent … basis. Technical Support Engineer/1st/2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the Service Desk Delivery Manager in the triage of tickets, including: * Serving as the end user … necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer/1st/2nd Line Support Analyst Knowledge, Sills and Experience: * ITIL Certification is preffered * Experienced working with, troubleshooting and improving Windows Server technologies More ❯

Job Title: 1st/2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to … bring on a 1st/2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of … in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of More ❯

1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll … part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system … thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you. 1st & 2nd Line Support - Wakefield More ❯

1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll … part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system … thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you. 1st & 2nd Line Support - Manchester More ❯

A very successful and growing client of ours is looking for a 2nd Line Support Engineer to join their team in Oldham. This is a hybrid position. Experience working in an MSP environment would be preferred. Required Skills/Experience of the 2nd Line Support Engineer: Proven experience in 2nd line IT support roles, ideally within an MSP or similar environment Strong knowledge of Microsoft 365 Proficiency with Windows Server and Active Directory, including Group Policy Experience with Azure AD integration and Intune device management. … Knowledge of virtualization platforms (Azure Virtual Desktop, etc) The successful 2nd Line Support Engineer will be paid up to £30,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals. More ❯

A very successful and growing client of ours is looking for a 2nd Line Support Engineer to join their team in Oldham. This is a hybrid position. Experience working in an MSP environment would be preferred. Required Skills/Experience of the 2nd Line Support Engineer: Proven experience in 2nd line IT support roles, ideally within an MSP or similar environment Strong knowledge of Microsoft 365 Proficiency with Windows Server and Active Directory, including Group Policy Experience with Azure AD integration and Intune device management. … Knowledge of virtualization platforms (Azure Virtual Desktop, etc) The successful 2nd Line Support Engineer will be paid up to £30,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals. More ❯

2nd Line Support Engineer - Up to £30,000 + Benefits Location: Manchester (with travel to Stoke 2-3 times a week, expensed) Office: 4 days per week | Full-Time | Permanent Are you an experienced 2nd Line Support Engineer who enjoys … variety, being hands-on with tech, and providing great customer support without climbing the ladder into 3rd Line or beyond? This might just be the opportunity for you. iO Associates is working with a well-established and growing technology services provider that supports a diverse range … CCTV setups Maintaining high levels of customer service while balancing hands-on technical tasks What We're Looking For: Solid, mature experience in a 2nd Line Support role Strong networking knowledge and troubleshooting abilities Comfortable working both on-site and remotely UK driving licence and More ❯

2nd Line IT Support Engineer - Huddersfield - Up to £35,000 Role: 2nd Line Support Engineer Area: Huddersfield Salary: £35,000 An MSP client are looking to add a 2nd line support engineer to join their … Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult More ❯

would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime … development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills … resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management More ❯

2nd Line Support Engineer - Up to £30,000 + Benefits Location: Newcastle-under-Lyme Office: 4 days per week | Full-Time | Permanent Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely … the ideal next step in your career. iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and … DNS, DHCP) Occasional travel to client sites and the Manchester office (expenses covered) What You'll Bring: A minimum of 2 years in a 2nd Line Support or MSP-based service desk role Strong problem-solving skills and a logical approach to troubleshooting Comfortable with More ❯

2nd Line Support Engineer - Up to £30,000 + Benefits Location: Newcastle-under-Lyme Office: 4 days per week | Full-Time | Permanent Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely … the ideal next step in your career. iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and … DNS, DHCP) Occasional travel to client sites and the Manchester office (expenses covered) What You'll Bring: A minimum of 2 years in a 2nd Line Support or MSP-based service desk role Strong problem-solving skills and a logical approach to troubleshooting Comfortable with More ❯

2nd Line Support Engineer - Up to £30,000 + Benefits Location: Newcastle-under-Lyme Office: 4 days per week | Full-Time | Permanent Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely … the ideal next step in your career. iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and … DNS, DHCP) Occasional travel to client sites and the Manchester office (expenses covered) What You'll Bring: A minimum of 2 years in a 2nd Line Support or MSP-based service desk role Strong problem-solving skills and a logical approach to troubleshooting Comfortable with More ❯

2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line … IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and … Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications. Exceptional customer care and communication skills are also required in addition to your technical expertise. My client is a leader in their field with an operation More ❯

2nd Line Support Analyst £25,000 - £29,000 Driving License Required Sheffield We are looking for an experienced IT support engineer to come in and hit the ground running with our client who are a fast-growing construction organisation. The successful candidate will … growing company. Expect a modern and welcoming culture where you can thrive and meet your full potential. Key Responsibilities: Support on a 2nd line technical level with internal & external teams, ensuring working practices are executed efficiently and service levels achieved. Liaise with 3rd party providers … and suppliers to resolve support issues through to conclusion. Ensure updates are recorded and end users are communicated to within relevant timescales. Prioritise tickets logged according to impact/urgency. Provide support to other offices/teams which could include face-to-face visits. What You More ❯

An exciting opportunity for a dedicated 2nd line Support Engineer to provide first-class technical support within the property industry. The ideal candidate will be solution-oriented, with a keen interest in technology. Client Details Our client is a prominent organisation within the … They are renowned for their commitment to delivering high-quality services, and for their forward-thinking approach to technology. Description Provide comprehensive technical support to the team Analyse and resolve system issues promptly Develop and maintain IT infrastructure Collaborate with the technology team to improve systems Train staff … systems Create technical manuals for reference and reporting Ensure system security and data protection Stay abreast of industry trends and advancements Profile A successful 2nd line Support Engineer should have: A degree in Computer Science, IT or related field Proven experience in a similar role More ❯

another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, youll become a key part of a close-knit team that values curiosity … solving problems properly (not just closing tickets), and being part of a team that supports each other, youll feel right at home. As a 2nd Line Support Engineer, youll be the go-to person for escalated issues from the 1st line team, owning … PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) Youll Thrive Here If: Youre already working in a 2nd Line role, or youre a confident 1st Line engineer whos ready to step up and take on more ownership. Youll More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support … delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. … and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS More ❯

Lorien are working with a leading services organisation based in Bradford who are currently looking for a 1st/2nd Line Engineer to support their internal and external customers. You will work alongside other technical teams (infrastructure/Security and Software Development teams where you … will help with the maintenance of account creation and access across the Group IT Systems. Responsibilities: 1st/2nd line support Provision of new laptops for new starters and work with HR for induction Logging and processing support calls and requests meeting SLA … s Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Skills: M365 Admin O365 IP Telephone systems Networks Mac OS and Windows Desktop Anti Virus and Drive encryption - ESET (Moving to MS Defender) ITIL This role is based More ❯

Lorien are working with a leading services organisation based in Bradford who are currently looking for a 1st/2nd Line Engineer to support their internal and external customers. You will work alongside other technical teams (infrastructure/Security and Software Development teams where you … will help with the maintenance of account creation and access across the Group IT Systems. Responsibilities: 1st/2nd line support Provision of new laptops for new starters and work with HR for induction Logging and processing support calls and requests meeting SLA … s Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Skills: M365 Admin O365 IP Telephone systems Networks Mac OS and Windows Desktop Anti Virus and Drive encryption - ESET (Moving to MS Defender) ITIL This role is based More ❯