176 to 200 of 288 Customer Experience Jobs in the North of England

future of business connectivity. The Role As a Mid-Market Account Manager, you’ll be responsible for retaining and growing revenue across a defined customer base, while identifying and securing new business opportunities. You’ll promote the full TalkTalk Business portfolio, build strong client relationships from C-level down … and work collaboratively across teams to deliver value and drive customer success. Responsibilities The responsibilities for the role include, but are not limited to: Manage and grow a portfolio of mid-market accounts, building long-term relationships with key stakeholders. Conduct regular strategy and review meetings to identify opportunities … and new business development. Convert leads into qualified opportunities and close deals through effective pipeline management. Act as the main point of contact for customer projects and requirements, becoming a trusted advisor. Collaborate with internal teams (e.g. Pre-Sales, Commercial, Customer Services) to deliver seamless customer experiences. More ❯

time to be joining us! We're looking to expand the depth and breadth of our product portfolio across one of our three pillars: Customer & Client, Sender and Courier. As our Senior Product Manager for our Customer pillar, you'll lead the team towards our mission to ensure … that every delivery reaches its intended recipient seamlessly. Your time will be spent across the business with Customers, Operations and Couriers, understanding the entire Customer Journey and identifying opportunities across processes, data and technology. You'll understand what Customers love and what they find difficult or frustrating, and shape … below to understand what you'll be doing in your role as asuccessful colleague at Evri! Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Work with your team to deliver and execute: you'll collaborate with them to define More ❯

inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our … . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem … shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support More ❯

with a track record of successfully implementing risk management initiatives Advanced proficiency in data analysis tools and risk management software Outstanding leadership abilities with experience managing and developing high-performing teams Exceptional communication skills, both written and verbal, with the ability to articulate complex risk concepts to diverse audiences … and collaborate with senior executives and cross-functional teams Strong problem-solving and decision-making skills, with the ability to remain calm under pressure Experience in strategic planning and the ability to align risk management with organizational objectives The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The data analyst team collaborates with the Data Services Team Lead and cross-functional teams to deliver high-quality, compliant, and actionable insights, while maintaining standardized … About the role: You will be responsible for analyzing, interpreting, and presenting data to support the organization’s data-driven products and services, including customer-facing dashboards and regulatory datasets. Responsibilities: Maintain and update AWS QuickSight customer dashboards Set up and manage QuickSight dashboard user accounts Create and More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The data analyst team collaborates with the Data Services Team Lead and cross-functional teams to deliver high-quality, compliant, and actionable insights, while maintaining standardized … About the role: You will be responsible for analyzing, interpreting, and presenting data to support the organization’s data-driven products and services, including customer-facing dashboards and regulatory datasets. Responsibilities: Maintain and update AWS QuickSight customer dashboards Set up and manage QuickSight dashboard user accounts Create and More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of … new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of … new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the More ❯

companies. You'll be the strategic and technical backbone behind our data lake, engineering pipelines, and analytics-ready data assets - driving smarter decisions, better customer experiences, and genuine innovation across every part of the business. Within this role you'll also be involved in; Own our Data Lake and … What you'llneed: Essential: Proven success managing data engineering teams and delivering high-quality, scalable data assets/products. A demonstrable product mentality with experience designing, delivering and continuously improving data products that deliver business value. Experience delivering technical and cultural improvements regarding data governance, data lineage, and … data ownership. Hands-on experience using data engineering tools to create and deploy data pipelines. Confident working with a wide stack of tools such as SQL, Athena, Quicksight, Tableau, Power BI and Sagemaker. Excellent communication and stakeholder management skills - able to bring people together around a shared vision. Ability More ❯

the Transformation team, who manage all corporate projects. The role will be responsible for driving product vision and lifecycle management for TalkTalk Business, ensuring customer value and business success. Collaborating with cross-functional teams to develop and champion product roadmaps aligned with strategic objectives. Responsibilities Lead the execution of … the portfolio. Assess continuous improvement activities for the portfolio. Understand our customers and their needs from first contact through to in-life. Skills and experience we are looking for Proven experience in Product Management. Capacity to engage and drive virtual cross-functional teams collaboratively. Awareness of emerging trends … customer needs, and drivers of customer experience. Resilience and a proactive, solutions-oriented mindset. Ability to drive innovation to ensure TalkTalk Business is differentiated in the market. Essential telecommunication experience with a strong commercial business understanding. Ability to support others by sharing technical knowledge and providing advice. More ❯

the Transformation team, who manage all corporate projects. The role will be responsible for driving product vision and lifecycle management for TalkTalk Business, ensuring customer value and business success. Collaborating with cross-functional teams to develop and champion product roadmaps aligned with strategic objectives. Responsibilities Lead the execution of … the portfolio. Assess continuous improvement activities for the portfolio. Understand our customers and their needs from first contact through to in-life. Skills and experience we are looking for Proven experience in Product Management. Capacity to engage and drive virtual cross-functional teams collaboratively. Awareness of emerging trends … customer needs, and drivers of customer experience. Resilience and a proactive, solutions-oriented mindset. Ability to drive innovation to ensure TalkTalk Business is differentiated in the market. Essential telecommunication experience with a strong commercial business understanding. Ability to support others by sharing technical knowledge and providing advice. More ❯

lead the evolution of our digital landscape, driving innovation and excellence. You'll utilize cutting-edge technology to enhance our digital offerings, ensuring exceptional customer experiences. The role offers exposure to high-impact, business-critical projects and opportunities to build influential networks. Key Skills and Experience: Strong analytical More ❯

difference to every learner and inspire them to succeed. Their mission drives everything they do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. If our clients mission and this opportunity resonates with … maternity and paternity scheme (2 years service) Monthly Head Office Visits What’s the job? As an Senior Data Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our … apprentices. With robust support and training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally. You will motivate and influence your own caseload of learners towards the successful and timely More ❯

you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Credit Risk Technology Business Analyst, you should have experience with Previous experience in a related Financial … Services discipline Risk domain knowledge and understanding - PD, LGD, Credit Risk & IFRS9 Experience working on Regulatory projects (e.g. Basel, IFRS9) Some other highly valued skills may include Delivering projects using Agile methodology, working with SQL Queries and Data Models Experience in BA activities including Impact/Data analysis More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Mid Data Engineer with hands-on experience in … as-Code (IaC) initiatives will be appreciated. Collaborate with cross-functional teams to ensure smooth delivery of data engineering projects. Key Skills & Qualifications Proven experience as a Data Engineer or in a similar role, with expertise in Azure cloud services . Strong hands-on experience with Azure Synapse More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Mid Data Engineer with hands-on experience in … as-Code (IaC) initiatives will be appreciated. Collaborate with cross-functional teams to ensure smooth delivery of data engineering projects. Key Skills & Qualifications Proven experience as a Data Engineer or in a similar role, with expertise in Azure cloud services . Strong hands-on experience with Azure Synapse More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Mid Data Engineer with hands-on experience in … as-Code (IaC) initiatives will be appreciated. Collaborate with cross-functional teams to ensure smooth delivery of data engineering projects. Key Skills & Qualifications Proven experience as a Data Engineer or in a similar role, with expertise in Azure cloud services . Strong hands-on experience with Azure Synapse More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Mid Data Engineer with hands-on experience in … as-Code (IaC) initiatives will be appreciated. Collaborate with cross-functional teams to ensure smooth delivery of data engineering projects. Key Skills & Qualifications Proven experience as a Data Engineer or in a similar role, with expertise in Azure cloud services . Strong hands-on experience with Azure Synapse More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … the full product lifecycle Coach and support teams to improve ways of working and embed a culture of learning and safety. Outcome-driven, with experience delivering early value utlising fast feedback loops and data-driven decisioning Facilitate Agile planning and day-to-day delivery events, promoting DevOps practices where … don't have any of them, however let's be honest if you have these they will help you stand out from the crowd. Experience in working in multiple industries or sectors Experience of Consultancy Experience of working in both Public and Private sectors 25 days annual More ❯

product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. The ideal candidate must demonstrate real passion for business analysis and have problem-solving at … their core. Experience in user stories and stakeholder management is assumed for a senior role and is considered baseline—not a differentiator. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance criteria, and support UAT Collaborate with internal stakeholders and third parties Lead … workshops, planning sessions and facilitate cross-functional collaboration Maintain momentum through Agile delivery and evolve processes where needed What We’re Looking For: Proven experience as a Business Analyst in fast-paced environments Strong Agile delivery knowledge and hands-on experience with tools like JIRA Excellent communication, facilitation More ❯

commerce Operations We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. … area can also be highly considered so new ideas can be brought into the company. Key responsibilities: Manage e-commerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. What you will bring? Experience in e-commerce operations, supply chain, or logistics management with a strong focus with e-commerce. Strong knowledge in e-commerce platforms such as More ❯

commerce Operations We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. … area can also be highly considered so new ideas can be brought into the company. Key responsibilities: Manage e-commerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. What you will bring? Experience in e-commerce operations, supply chain, or logistics management with a strong focus with e-commerce. Strong knowledge in e-commerce platforms such as More ❯

integration of artificial intelligence solutions across the business. This is a rare greenfield opportunity to define how AI can drive automation, efficiency, and enhanced customer experiences in a fast-moving financial services environment. As the AI Engineer, you will be responsible for identifying high-impact use cases, building proof … responsible, and aligned with strategic goals. Key Responsibilities: Research and prototype AI/ML models to address business challenges (e.g., process automation, predictive analytics, customer service optimisation) Develop and deploy machine learning models using modern tools (e.g., Python, TensorFlow, PyTorch, Scikit-learn) Collaborate with data engineers to prepare and … and ethical considerations in applied machine learning Lay the groundwork for a scalable AI strategy and help build internal capability What Youll Bring: Proven experience developing and deploying AI/ML models in a commercial setting Strong programming skills in Python and familiarity with ML libraries and frameworks Solid More ❯

senior leaders to align technology initiatives with business objectives. The VP of Engineering will drive Moonpig's technology vision and execution across the entire customer journey - from our consumer-facing website and apps, through fulfilment and logistics systems, to the underlying platform and infrastructure. In this role, you will … ownership, and continuous improvement. Cross-Functional Collaboration: Work in close partnership with peer leaders in Product, Data, Design, Commercial, and Marketing to deliver cohesive customer experiences and business outcomes. Ensure tight alignment between product roadmaps and engineering execution - jointly prioritizing initiatives, balancing technical needs with product features. Facilitate effective … to meet business needs. Drive a cost-conscious mindset in the team, especially given broader macroeconomic considerations. About You: Proven Senior Engineering Leadership: Extensive experience (10+ years) in software engineering, with at least 5+ years in senior leadership roles (Director, Sr. Director, VP, or CTO). You have led More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the team: The data analyst team collaborates with the Data Services Team Lead and cross-functional teams to deliver high-quality, compliant, and actionable insights, while maintaining standardized processes … About the role: You will be responsible for analyzing, interpreting, and presenting data to support the organization's data-driven products and services, including customer-facing dashboards and regulatory datasets. Responsibilities: Set up and manage QuickSight dashboard user accounts Create and maintain internal dashboards and reports Deliver custom data More ❯