1 to 25 of 51 Problem Management Jobs in the North of England

Incident and Problem Management Analyst Warrington (Onsite) Up to £45,000 Overview: We're looking for an Incident and Problem Management Analyst to support our IT infrastructure team. The ideal candidate will be SC Cleared (or eligible) and have experience in managing incidents and problems in … a fast-paced technical environment. Key Responsibilities: Act as the primary contact for all incident and problem records Monitor SLAs, coordinate incident reviews, and ensure timely closure of tickets Lead bridge calls and manage high/major incidents end-to-end Collaborate with service desk, IT teams, and business … stakeholders to drive resolution Conduct root cause analysis and problem reviews with follow-up actions Provide clear, regular communication to customers and internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical More ❯

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing, and … MS Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance and More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide … and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to … all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of More ❯

which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide … and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to … all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of More ❯

locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the … strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs (CSAT … SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and maintain relationships with regional IT Directors, Business Technology More ❯

locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the … strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs (CSAT … SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and maintain relationships with regional IT Directors, Business Technology More ❯

use across BAE Systems br Manages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues br Monitor and maintain … BAE Systems relevant IT Policy, Operational and Governance framework br Your skills and experiences: br Essential: br Data Engineering experience & knowledge in relation to problem solving data related issues. br Experience in using JavaScript or TypeScript, HTML and CSS & other Microservices applications. br Good knowledge and understanding of MSSQL More ❯

We are seeking a highly capable Problem/Change Manager to join a critical IT service function supporting a large-scale transformation for a nationally recognised retail organisation. This is a hands-on role, based predominantly onsite in Salford , where youll be responsible for improving service stability and leading … practices , and the ability to navigate complex stakeholder landscapes to drive root cause resolution and minimise operational risk. Key Responsibilities: Own and operate the Problem Management process , including trend analysis, RCA coordination, and implementation of preventive measures. Govern the Change Management lifecycle across IT services, ensuring changes … are assessed, approved, and implemented with minimal disruption. Conduct and chair Problem and Change Review Boards , aligning technical and business teams around best-practice service governance. Identify process bottlenecks, implement continuous improvement strategies, and support service maturity initiatives. Act as a senior escalation point for high-priority problems and More ❯

Key Responsibilities Solution Development oTranslate complex business requirements and problem statements into scalable robust technical solutions using Control M oDesign develop and optimise workflows to improve efficiency ensuring that technical implementations align with business objectives Feature Evaluation Adoption oTest and evaluate new Control M features and functionalities oIncorporate these … features into value added use cases and drive their adoption across the organisation to enhance operational performance Integration Plug In Management oInstall configure and integrate various Control M Plug Ins eg Databases Application Integrator Managed File Transfer into solution designs oAssess the business value of Control M integrations and … tailored training plans Documentation Troubleshooting oCreate detailed technical documentation and workflow diagrams to support solution design and facilitate knowledge transfer oUtilise strong troubleshooting and problem solving skills to diagnose and resolve production issues related to Control M workflows Qualifications Proven ability to translate complex business requirements into robust technical More ❯

Key Responsibilities Solution Development oTranslate complex business requirements and problem statements into scalable robust technical solutions using Control M oDesign develop and optimise workflows to improve efficiency ensuring that technical implementations align with business objectives Feature Evaluation Adoption oTest and evaluate new Control M features and functionalities oIncorporate these … features into value added use cases and drive their adoption across the organisation to enhance operational performance Integration Plug In Management oInstall configure and integrate various Control M Plug Ins eg Databases Application Integrator Managed File Transfer into solution designs oAssess the business value of Control M integrations and … tailored training plans Documentation Troubleshooting oCreate detailed technical documentation and workflow diagrams to support solution design and facilitate knowledge transfer oUtilise strong troubleshooting and problem solving skills to diagnose and resolve production issues related to Control M workflows Qualifications Proven ability to translate complex business requirements into robust technical More ❯

person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues … and adherence to service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune … accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem resolution. Collaboration : - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and … problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance … client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability to translate technical concepts for diverse audiences. Analytical Prowess: A strong analytical mindset to dissect complex More ❯

Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives. Infrastructure Management Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services. Monitor infrastructure platforms proactively to … units. Service Operations & Technical Support Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams. Maintain and enforce access management protocols for infrastructure components and enterprise applications. Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required. Vendor … Microsoft 365 security posture across the organization. Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines. Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies. Administer firewall configurations and ensure consistent deployment across all locations and platforms. Maintain antivirus More ❯

Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives. Infrastructure Management Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services. Monitor infrastructure platforms proactively to … units. Service Operations & Technical Support Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams. Maintain and enforce access management protocols for infrastructure components and enterprise applications. Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required. Vendor … Microsoft 365 security posture across the organization. Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines. Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies. Administer firewall configurations and ensure consistent deployment across all locations and platforms. Maintain antivirus More ❯

India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a … on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with business needs. Support IT strategy development, focusing on innovation and new technologies. Lead service improvement initiatives and coach team … digital innovation. Enhance the reputation and visibility of IT across the business. Maintain compliance with GDPR, environmental, and quality standards. Efficient incident, change, and problem management. Required Experience: Proven track record in IT service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. More ❯

India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a … on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with business needs. Support IT strategy development, focusing on innovation and new technologies. Lead service improvement initiatives and coach team … digital innovation. Enhance the reputation and visibility of IT across the business. Maintain compliance with GDPR, environmental, and quality standards. Efficient incident, change, and problem management. Required Experience: Proven track record in IT service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. More ❯

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Hybrid Rota (3 x different weekly shifts) - Office =8:00am … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯