1 to 25 of 30 Problem Management Jobs in the North of England

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. … Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and effectiveness of the ITSM processes. … the root cause and implement solutions to prevent the recurrence of problems. Document the findings in a manner that ensures corrective and preventive actions are clear and actionable. Change Management Assess and analyse the impact, potential risks and challenges related to changes based on request for changes in accordance with Change control procedures. Monitor progress and ensure changes are More ❯

required for this role Saturday and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements … their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through … coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve More ❯

questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong technical expertise in Tally development: Experience with More ❯

questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong understanding of the Banking & Financial Services domain More ❯

resilience and high levels of customer satisfaction as we continuously improve our systems and services. Leading the IT Service Desk, site-based IT support teams, IT Operations and Change, Problem and Service Asset & Configuration Management teams, your role will involve fulfilling service level agreements and contractual obligations for each IT service through effective use of people, processes and … Operational strategy and provision of IT operational services through the newly formed IT Service Operations function including the IT Service Desk, site based IT teams, IT Operational teams and Problem Management, Change Management and Service Asset & Configuration Management (SACM). You will take a customer centric and service oriented approach to the delivery of IT Service … will take the lead to provide Customer Service Excellence. You will ensure that all IT services managed by DDTS are maintained and maximise IT service availability. You provide line management and leadership for 60 people, responsible for a budget of £2.5 million. You will be required to travel and spend time away from base, which will involve working irregular More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and … runbooks and process/policy materials Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira More ❯

role involves hands-on work, following best practices, and contributing to the delivery of high-quality solutions that align with organisational goals. The Application Specialist is responsible for application management, troubleshooting, and providing support to ensure smooth operations. The role also involves collaborating with team members, learning new technologies, and contributing to continuous improvement initiatives to support growth and … rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus and OneTrust Key Responsibilities Application Support and Maintenance Provide daily support … training (where applicable). System Optimisation and Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational More ❯

service operations. It also involves overseeing the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T Service Desk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and pursue service improvement initiatives Handle complaints, suggestions, and compliments Manage supplier relationships … Essential Qualifications: Bachelor's degree in IT, Computer Science, or related field ITIL Foundation Desirable Qualifications: ITIL Practitioner in relevant competencies Essential Experience: Minimum 5 years in IT service management At least 2 years in a supervisory or managerial role Desirable Experience: Experience in IT service management within a regulated or healthcare environment Experience managing IT projects Essential More ❯

work as part of a team providing a range of capabilities and may operate across one or more contexts including the following: Hosting environments and landing zone management. Security, management, governance and automation of DfE's centrally managed hosting environments and cloud landing zones. Includes design, build, operate and maintain core cloud computing IT infrastructure services, ensuring that they … that they continue to meet requirements. Managed infrastructure service. Build, operate & maintain cloud and on-premises infrastructure resources for business applications. Updates and patching, back-up & restore, security vulnerability management, capacity management, service optimisation, incident resolution, request fulfilment, service controls, and asset management. Service improvement. Develop new, and enhance existing IT infrastructure products, services or processes to simplify … infrastructure, enhance security, improve reliability & performance, avoid costs, scale & expand, prevent legacy, meet new requirements, or address emergent problem statements. This post is in Advanced Analytics Division : This team utilise artificial intelligence, data exploitation and data science to drive efficiencies and add further data intelligence into the department's decision making. This role is embedded within a data science More ❯

work as part of a team providing a range of capabilities and may operate across one or more contexts including the following: Hosting environments and landing zone management. Security, management, governance and automation of DfE's centrally managed hosting environments and cloud landing zones. Includes design, build, operate and maintain core cloud computing IT infrastructure services, ensuring that they … that they continue to meet requirements. Managed infrastructure service. Build, operate & maintain cloud and on-premises infrastructure resources for business applications. Updates and patching, back-up & restore, security vulnerability management, capacity management, service optimisation, incident resolution, request fulfilment, service controls, and asset management. Service improvement. Develop new, and enhance existing IT infrastructure products, services or processes to simplify … infrastructure, enhance security, improve reliability & performance, avoid costs, scale & expand, prevent legacy, meet new requirements, or address emergent problem statements. This post is in Advanced Analytics Division : This team utilise artificial intelligence, data exploitation and data science to drive efficiencies and add further data intelligence into the department's decision making. This role is embedded within a data science More ❯

work as part of a team providing a range of capabilities and may operate across one or more contexts including the following: Hosting environments and landing zone management. Security, management, governance and automation of DfE's centrally managed hosting environments and cloud landing zones. Includes design, build, operate and maintain core cloud computing IT infrastructure services, ensuring that they … that they continue to meet requirements. Managed infrastructure service. Build, operate & maintain cloud and on-premises infrastructure resources for business applications. Updates and patching, back-up & restore, security vulnerability management, capacity management, service optimisation, incident resolution, request fulfilment, service controls, and asset management. Service improvement. Develop new, and enhance existing IT infrastructure products, services or processes to simplify … infrastructure, enhance security, improve reliability & performance, avoid costs, scale & expand, prevent legacy, meet new requirements, or address emergent problem statements. This post is in Advanced Analytics Division : This team utilise artificial intelligence, data exploitation and data science to drive efficiencies and add further data intelligence into the department's decision making. This role is embedded within a data science More ❯

benefits Location: UK, Hybrid, with hubs in Glasgow, Gosforth, Chester, Edinburgh, Leeds, London, and Manchester to choose from. Contract Type: Permanent Our Team We're looking for an experienced Problem Manager to join our multi-disciplinary team to provide first class support utilising Problem Management techniques, providing support for VM's IT Systems whilst developing and maintaining … operational processes for Problem Management. The role requires the person to ensure compliance with these procedures, recording & monitoring progress towards a resolution for all problems and work towards continual service improvement through trend analysis and active engagement with technical resolver teams. What you'll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups … and impact details for unresolved problems to ensure appropriate updates are logged in Service Now and root cause and service availability aspects are adhered within respective business areas. Assist management in the effective tracking of problem items through driving engagement with support and business stakeholders, applying verbal and written contributions where appropriate - Continual Service Improvement to deliver results More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service … Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units. 6 Months. 2 days on site in the North. Potential for a long term role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

to work, learn, and thrive. What you'll need: Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues. Knowledge of ITSM Tools: Experience with ServiceNow and Jira. Incident & Problem Management: Familiarity with ITIL practices. Documentation & Reporting: Document fixes and contribute to knowledge bases. Problem-Solving Abilities: Implement effective solutions under pressure. Communication Skills: Clear verbal and More ❯

to work, learn, and thrive. What you'll need: Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues. Knowledge of ITSM Tools: Experience with ServiceNow and Jira. Incident & Problem Management: Familiarity with ITIL practices. Documentation & Reporting: Document fixes and contribute to knowledge bases. Problem-Solving Abilities: Implement effective solutions under pressure. Communication Skills: Clear verbal and More ❯

Accountabilities: An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions. Accountabilities will include, but … Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader. Support the incident, change and problem management processes. Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services. Help develop team members, provide effective feedback and recognition when … NSX is a definite asset for this position. Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyes. Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within Bank globally. Specific Educational Requirements/Accreditations: • Technology Degree/Diploma or equivalent More ❯

risk Ensure that the incidents and problems are owned from notification to closure Maintain regular contact with technical and non-technical users during the lifetime of an incident or problem Undertake small scale development tasks, primarily creating checks and automation and data reconstructions Participate in or run relevant meetings, e.g. including team ceremonies, root cause analysis, long running problem handover, etc. Ensure that the Incident and Problem Management process is followed Establishing, sharing and follow operational procedures and controls Participate in an overnight on-call rota when major issues occur Participate in formal skills assessments at regular intervals to gauge your current level of knowledge and what you need to learn next Complete specific training material … Understanding of messaging protocols, IBM MQ and SFTP Ability to work under pressure and always remain professional Ability to communicate well, both in writing and face-to-face Strong problem-solving and analytical skills Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity More ❯

business at a range of high level governance, project and other boards. Act as an empowered deputy for the CSTS Deputy Director. You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate. Lead and work collaboratively with project managers and programme leads to provide subject … Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at the right level. Collaborate with Enterprise Security Risk & Resilience team to manage and handle Cyber Security risks arising … business and non-technical audiences at all levels, presenting with excellent written and verbal skills. Knowledge of leading standards such as NIST and topics such as Security Controls, Risk Management, Cloud technologies and Zero Trust Architecture. Desirable Criteria Ideally, you will also have experience of: Leading multi-disciplinary security teams and building strong relationships across team/business area More ❯

business at a range of high level governance, project and other boards. Act as an empowered deputy for the CSTS Deputy Director. You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate. Lead and work collaboratively with project managers and programme leads to provide subject … Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at the right level. Collaborate with Enterprise Security Risk & Resilience team to manage and handle Cyber Security risks arising … business and non-technical audiences at all levels, presenting with excellent written and verbal skills. Knowledge of leading standards such as NIST and topics such as Security Controls, Risk Management, Cloud technologies and Zero Trust Architecture. Desirable Criteria Ideally, you will also have experience of: Leading multi-disciplinary security teams and building strong relationships across team/business area More ❯

environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem resolution to reduce likelihood of repeat Incidents. Please note, engagement is via umbrella company only; all tax and NI will be deducted at … Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. … Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success More ❯

from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the driving force behind the resolution of major incidents … ensuring minimal disruption and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and … accurate client communications. Ensure seamless handover to Problem Management with actionable insights. Maintain and improve major incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential More ❯

Infrastructure - Expert: Lead design, implementation, and support of infrastructure solutions (Cloudera Data Platform on AWS). Coding and Scripting - Working: Read and interact with code, perform baseline repair activities. Problem Management - Practitioner: Investigate and resolve issues, coordinate preventive actions. Testing - Expert: Manage testing activities, assess risks, and manage customer relations. Behaviours Assessment during the selection process will focus More ❯