26 to 35 of 35 Problem Management Jobs in the North of England

business at a range of high level governance, project and other boards. Act as an empowered deputy for the CSTS Deputy Director. You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate. Lead and work collaboratively with project managers and programme leads to provide subject … Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at the right level. Collaborate with Enterprise Security Risk & Resilience team to manage and handle Cyber Security risks arising … business and non-technical audiences at all levels, presenting with excellent written and verbal skills. Knowledge of leading standards such as NIST and topics such as Security Controls, Risk Management, Cloud technologies and Zero Trust Architecture. Desirable Criteria Ideally, you will also have experience of: Leading multi-disciplinary security teams and building strong relationships across team/business area More ❯

environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem resolution to reduce likelihood of repeat Incidents. Please note, engagement is via umbrella company only; all tax and NI will be deducted at … Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. … Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success More ❯

friendly people, we would love to hear from you. The role and what you'll be doing daily: Littlefish is seeking a Major Incident Manager to join our Service Management Office. You'll oversee critical incidents across our organization and client base, ensuring swift resolution and effective communication. Your main duties: Lead the management of major incidents across … and analyze SLA/KPI reports to improve service quality. Facilitate technical and managerial conference calls during incidents. Provide clear and timely communication to clients. Ensure smooth handover to Problem Management with actionable insights. Maintain and improve incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota … covering core hours and on-call support outside these times. What we're looking for: Strong communication and stakeholder management skills. Ability to stay calm and professional under pressure. Proven ability to prioritize, multitask, and own tasks. Experience leading senior stakeholders during high-impact incidents. ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services More ❯

from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the driving force behind the resolution of major incidents … ensuring minimal disruption and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and … accurate client communications. Ensure seamless handover to Problem Management with actionable insights. Maintain and improve major incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential More ❯

Infrastructure - Expert: Lead design, implementation, and support of infrastructure solutions (Cloudera Data Platform on AWS). Coding and Scripting - Working: Read and interact with code, perform baseline repair activities. Problem Management - Practitioner: Investigate and resolve issues, coordinate preventive actions. Testing - Expert: Manage testing activities, assess risks, and manage customer relations. Behaviours Assessment during the selection process will focus More ❯

of Cisco networking environments (catalyst Switches) and have in-depth Zscaler experience (ZIA ZPA). You will be working in a infra team and providing support to incident and problem management from a networking perspective. This role will require you to be based on site in Newton Aycliffe for the majority of the week in the first instance More ❯

value, stakeholder feedback, and strategic objectives, ensuring alignment with the overall product vision and roadmap. Collaborate with stakeholders from across the organization, including business users, IT teams, and senior management, to gather requirements, elicit feedback, and validate solutions. Manage stakeholders with conflicting requirements and priorities to ensure the team delivers to meet team goals. Act as the primary liaison … analysts, architects, and developers to translate business requirements into actionable user stories, acceptance criteria, and technical specifications. Ensure the delivery teamwork is managed across the development lifecycle and that management of incident, problems and technical debt is prioritised alongside new development work. Facilitate sprint planning, backlog refinement, and review sessions, ensuring that development efforts are focused on delivering maximum … tools such as Jira, Confluence, or similar platforms. Good knowledge of ITIL methodologies or can demonstrate use of such - mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management. Strong analytical and problem-solving skills, with the ability to assess complex business problems and drive innovative solutions. Able to manage multiple stakeholders More ❯

and components meet and continue to meet all their agreed performance targets and service levels. • Investigate all breaches of service level objectives, initiating remedial activities where possible. • Use application management software and tools to investigate issues, collect performance statistics and create reports. • Continuously suggest and contribute to the team's monitoring strategy to ensure IT teams are equipped with … essential platform metrics, data, and alerts, enabling proactive identification and reduction of faults, bugs, and incidents. • Identify and analyse trends and recurring incidents to support efficient Problem Management. • Participate in daily stand-up meetings with development teams to stay aligned on priorities and progress. • Collaborate with internal business and product teams to ensure real-time prioritisation of active bugs … and the relevant query language. • Previous experience and/or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and other KPIs beneficial. • Operated More ❯

manage release/configuration deployments. Automate release and configuration processes using tools such as GIT/STASH, NOLIO, Jenkins, and Groovy. Provide Level 3 production support, including incident and problem management. Collaborate with cross-functional teams to ensure system stability and performance. Essential Skills & Experience Must-have: Strong hands-on experience with Broadcom SiteMinder on Linux. Solid understanding of … Monitoring tools: CA APM, Wily, AppDynamics, Splunk Automation tools: CHEF (including wrapper cookbooks), Inspec Containerisation: Docker, OpenShift (CI/CD pipelines, secrets/configs) Familiarity with Identity and Access Management tools: IBM Security/Tivoli Access Manager & Directory Server RSA Access Manager & Entitlement Server Active Directory & Kerberos Authentication Experience with SAML, OAuth, and OpenID Connect protocols. Strong knowledge of More ❯

manage release/configuration deployments. Automate release and configuration processes using tools such as GIT/STASH, NOLIO, Jenkins, and Groovy. Provide Level 3 production support, including incident and problem management. Collaborate with cross-functional teams to ensure system stability and performance. Essential Skills & Experience Must-have: Strong hands-on experience with Broadcom SiteMinder on Linux. Solid understanding of … Monitoring tools: CA APM, Wily, AppDynamics, Splunk Automation tools: CHEF (including wrapper cookbooks), Inspec Containerisation: Docker, OpenShift (CI/CD pipelines, secrets/configs) Familiarity with Identity and Access Management tools: IBM Security/Tivoli Access Manager & Directory Server RSA Access Manager & Entitlement Server Active Directory & Kerberos Authentication Experience with SAML, OAuth, and OpenID Connect protocols. Strong knowledge of More ❯