26 to 50 of 51 Problem Management Jobs in the North of England

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

This role will be responsible for ensuring the success of multiple assigned accounts. Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland. Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our … documentation into Salesforce. The Customer Success Manager is a champion for their accounts into Mandata. This may include taking lead roles in major incidents, problem management, change and release management. The CSM role provides focus for production systems and is not intended to duplicate any project functions that … quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. Responsible for effective cost control and time management in the performance of the duties. Any other ad hoc duties that may be assigned from time to time. Knowledge and expertise that matter More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within … update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft More ❯

Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review. In addition, this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and … of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a … clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working More ❯

on-premises infrastructure, with a strong emphasis on security services. This includes managing network devices, antivirus solutions, spam filtering, and Security Information and Event Management (SIEM) systems. The role requires collaboration with various stakeholders to ensure that infrastructure and security measures align with the company's risk appetite, regulatory … requirements, and compliance standards. Key Responsibilities The manager will lead IT infrastructure operations, including asset management, incident and problem management, and service level compliance. They will also be responsible for defining and managing secure configurations, monitoring systems for threats, conducting vulnerability assessments, and managing penetration testing activities. More ❯

on-premises infrastructure, with a strong emphasis on security services. This includes managing network devices, antivirus solutions, spam filtering, and Security Information and Event Management (SIEM) systems. The role requires collaboration with various stakeholders to ensure that infrastructure and security measures align with the company's risk appetite, regulatory … requirements, and compliance standards. Key Responsibilities The manager will lead IT infrastructure operations, including asset management, incident and problem management, and service level compliance. They will also be responsible for defining and managing secure configurations, monitoring systems for threats, conducting vulnerability assessments, and managing penetration testing activities. More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

and upgrade projects. *Familiarity with Commvault Command Center and other monitoring tools. *Understanding of Commvault licensing and compliance requirements. *Strong documentation (Confluence), analytical and problem-solving skills. *Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports *Must have experience working in a finance … background with adherence to strong change management practices *Should have 8-10 years of experience in Commvault administration. *Understanding of functional requirements and translation of business requirements into technical specifications. *Good understanding of traditional Data Centre architecture as well as automation technologies. *Working Experience in handling and troubleshooting Commvault … solutions. *Experience in working on Commvault data migration and upgrade projects. *Working Experience with Commvault Command Center and other monitoring tools. *Demonstrate analytical and problem management skills. *Ability to coach less experienced staff' LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from More ❯

and upgrade projects. * Familiarity with Commvault Command Center and other monitoring tools. * Understanding of Commvault licensing and compliance requirements. * Strong documentation (Confluence), analytical and problem-solving skills. * Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports * Must have experience working in a finance … background with adherence to strong change management practices Detailed JD: * Should have 8-10 years of experience in Commvault administration. * Understanding of functional requirements and translation of business requirements into technical specifications. * Good understanding of traditional Data Centre architecture as well as automation technologies. * Working Experience in handling and … solutions. * Experience in working on Commvault data migration and upgrade projects. * Working Experience with Commvault Command Center and other monitoring tools. * Demonstrate analytical and problem management skills. * Ability to coach less experienced staff' Please send in your latest CV LA International is a HMG approved ICT Recruitment and More ❯

the Infrastructure Manager, the successful candidate will be responsible for helping to deliver continuous improvement in the Infrastructure function. Responsibilities: Contribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments. Provide a resilient, scalable and secure platform. Support technology projects & sprints. … Deliver to the maintenance plan. 3rd line incident and service request resolution. Problem management and root cause analysis. Provide internal guidance and support to colleagues regarding AWS best practice. What were looking for from you: Extensive hands-on expertise in AWS, ideally gained within the financial services sector. … more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent management programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to More ❯

high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). More ❯

high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). More ❯

the Infrastructure Manager, the successful candidate will be responsible for helping to deliver continuous improvement in the Infrastructure function. Responsibilities: Contribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments. Provide a resilient, scalable and secure platform. Support technology projects & sprints. … Deliver to the maintenance plan. 3rd line incident and service request resolution. Problem management and root cause analysis. Provide internal guidance and support to colleagues regarding AWS best practice. What we're looking for from you: Extensive hands-on expertise in AWS, ideally gained within the financial services More ❯

reliability, security, and scalability with KPIs and best practices. ITIL. ✨ Collaborate with leadership to drive tech adoption and operational improvements. ✨ Oversee incident, change, and problem management processes. ✨ Manage infrastructure capacity, disaster recovery, and business continuity plans. ✨ Foster a high-performance, innovative, and customer-focused team culture. What We … re Looking For: ✔ 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership. ✔ Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations. ✔ Strong leadership and problem-solving skills, with a proven ability to resolve complex issues. ✔ Experience managing budgets More ❯

reporting and dashboards on key service desk metrics and KPIs. • Document and train staff on core Standard Operating Procedures (SOPs), including triage, incident, and problem management, Service request and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to … focused culture You will not be directly line managing the team of 1st and 2nd line support analysts, but will be focused on work management, ensuring the team are onboard with change. • The role will require 2 days per week onsite in Manchester (more if desired) due to the More ❯

tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers More ❯

tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers More ❯

Cloud Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python and Groovy and shell scripting) Strong experience with declarative Jenkins pipeline development … Designing branching strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW, SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering teams More ❯

environment, ensuring it remains up to date, and thoroughly testing all releases before implementation to protect the BAU environment. You will work closely with Problem Management Engineers to address high-volume or high-impact trends across services and devices. This role involves ensuring compliance with policies, handling hard More ❯

Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, and EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python, Groovyand Shell Scripting) Strong experience with declarative Jenkins pipeline development Designing branching … strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve others within … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW and SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering More ❯

Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, and EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python, Groovyand Shell scripting) Strong experience with declarative Jenkins pipeline development Designing branching … strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve others within … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW and SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering More ❯

Ability to lead IT projects and engage stakeholders VMware experience Blade Server experience SAN Storage VMware Clustering Working within ITIL processes for Change and Problem Management Any previous experience of working within a private cloud environment would be highly desirable Start date is ASAP for the Linux Engineer … The Linux Engineer will be responsible for: Supporting the Storage & Data Centre infrastructure as directed by management Assisting with the design of Data Centres ensuring no single points of failure to enable High Availability and comprehensive DR provision for all critical systems. Ensuring maximum availability of Data Centre and … activities. Carry out regular Disaster Recovery (DR) testing on key systems Ensuring systems maintenance, support, installations, upgrades, performance monitoring, capacity planning, compute and storage management is carried out with minimum disruption Maintaining documentation and diagrams to describe all systems, networks and communications. Participate in an out-of-hours on More ❯

SAN Zoning and IP Based Storage Linux experience, within RedHat and/or Oracle Linux VMware Clustering Working within ITIL processes for Change and Problem Management Ideally SAN products such as Dell EMC, 3Par, NetApp or Nimble would be advantageous Any previous experience of working within a private … is ASAP for the Data Centre Engineer The Data Centre Engineer will be responsible for: Supporting the Storage & Data Centre infrastructure as directed by management Assisting with the design of Data Centres ensuring no single points of failure to enable High Availability and comprehensive DR provision for all critical … activities. Carry out regular Disaster Recovery (DR) testing on key systems Ensuring systems maintenance, support, installations, upgrades, performance monitoring, capacity planning, compute and storage management is carried out with minimum disruption Maintaining documentation and diagrams to describe all systems, networks and communications. Participate in an out-of-hours on More ❯

strong network/firewall/Zscaler. In full: What you'll do You'll be part of a team responsible for day to day management of Network Security capabilities within the NSOC. You'll act on incident, change, and problem management activities. Additionally, you'll actively seek More ❯

/Applications Analyst Key Responsibilities: • Providing applications support function for users across a range of business applications • Manage vendor relationship relating to product and problem management • Investigate and provide solutions to errors reported with existing systems Legal Application Support Analyst/Applications Analyst Attributes/Skills: • Proven expertise More ❯