51 to 75 of 78 Service Desk Analyst Jobs in the North of England

Job Description As a key member of our IT Service team, you will be responsible for delivering high-quality support across various IT systems and services. Your aim is to enhance customer experiences by resolving incidents, fulfilling service requests, and supporting IT operations both remotely and onsite. This … occasional work from other offices may be required. The hours required are 35 hours per week, working as part of a rota covering business service hours, including weekend, international, and bank holiday support. The Team The Internal IT Service Desk is an essential part of our firm … s technology infrastructure, serving as the initial point of contact for all IT-related matters. The IT Service Desk consists of 15 members, including Analysts, a Team Lead, and a Manager, and is based in Leeds, UK. Our team functions as the IT backbone for the entire law More ❯

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate More ❯

We're looking for a Service Desk Technician to join us initially for a period of 6 months. You'll be based from our office on Newcastle Quayside and you'll be the first point of contact for providing technical support to end-users who need assistance with … their computer hardware or software. This could involve fixing a technical fault, answering a query or fulfilling a service request, anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and basic level security administration. We … and problems Supporting colleagues around the business with IT issues and requests. Escalating issues in a timely manner to relevant contacts Delivering excellent customer service and explaining technical issues in a way that non-experts can understand. Most of your work will take place over the phone, by email More ❯

Social network you want to login/join with: Service Desk Analyst (2nd Line), preston, lancashire col-narrow-left Client: Location: preston, lancashire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft … enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT More ❯

tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for … email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure … effective problem-solving and knowledge sharing Skills & Experience You’ll bring experience in a technical support or service desk role, ideally in a fast-paced or MSP environment. You should be comfortable managing multiple tickets, using service desk software, and communicating technical solutions clearly to non More ❯

technology to all areas of our business specifically designed for our global reach. Overview of role Key duties and responsibilities include Working as a Service Desk analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution … outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. … experience in providing support on Windows 10, Office 365 services, Teams, and remote support. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in More ❯

specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of Role Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution … outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. … experience in providing support on Windows 10, Office 365 services, Teams, and remote support. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in More ❯

Service Desk Analyst in Northallerton Rate and Duration The rate is £15.08 per hour (PAYE). This is a temporary role. Reference Number The reference number is: 365307. Role Responsibilities Providing technical support by responding to inquiries, evaluating, and resolving issues related to ICT equipment, infrastructure, and … applications via phone, in person, and self-service channels. Responding to and raising ICT service management cases, categorizing them according to service level agreements, and contributing to service reporting to ensure quality content supporting the wider ICT organization. Application Process Interested candidates should apply on our More ❯

About the Role We are looking for a Service Desk Analyst to join our NHS IT team, providing first-line technical support to staff across the organisation. You will play a crucial role in ensuring the smooth operation of IT systems that support patient care. Key details … related queries via phone, email, and ticketing systems. Diagnose and resolve hardware, software, and network issues efficiently. Log and track incidents using an IT service management tool , ensuring timely resolution. Escalate complex issues to higher-level support teams when necessary. Provide excellent customer service , ensuring user satisfaction. Assist … and IT documentation . Support NHS-specific applications and ensure compliance with data security protocols . Requirements Previous experience in an IT support or service desk role, preferably within the NHS or healthcare sector. Strong knowledge of Windows, NHS systems, and common enterprise applications . Familiarity with IT More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time More ❯

to login/join with: 5 days per week working from our Head Office in Windermere. Working as a member of Lakeland's IT Service Desk team, you will support all areas of the business to ensure that Lakeland's IT systems are available for intended use. You … the role Permanent - 37 hours per week 5 days per week working from our Head Office in Windermere. As part of Lakeland's IT Service Desk team, your role is to support all business areas, ensuring IT system availability and providing technical incident and request resolution. Scope of … colleagues to ensure uninterrupted access to Lakeland's systems. Major accountabilities Deliver 24/7 IT support services in line with SLAs and customer service standards. Own incidents and support queries, ensuring proper logging, management, prioritization, escalation, and resolution. Ensure system availability and manage outages, liaising with third parties More ❯

Service Desk Analyst, Newcastle upon Tyne Client: Somerset Bridge Group Location: Newcastle upon Tyne, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 4f2abd3a0fba Job Views: 10 Posted: 17.06.2025 Expiry Date: 01.08.2025 Job Description: Key Responsibilities: Provide 1st and 2nd line IT technical support … Ensure all tickets are logged, prioritized, and resolved within SLA Handle all queries professionally and efficiently, maintaining high customer service standards Follow IT processes at all times Provide hardware and application support Escalate tickets when necessary to the relevant team Create and maintain process and procedure documents Maintain user More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide direct first-line level 1 support to internal and external accounts. Responsibilities … ensure punctual login and aid call management in line with SLAs. Manage customer mailboxes and log emails in ITSM Tool. Accurately log incident and service requests according to procedures. Allocate categorization and prioritization based on contractual requirements. Provide first-line investigation and diagnosis, reporting issues to appropriate teams for … support and preventative maintenance for contracts. Maintain comprehensive documentation of procedures and support processes. Qualifications You must have: 1st line experience in providing IT service support. Excellent customer service and influencing skills across various mediums. Knowledge of Microsoft Office Suite (Outlook, Excel). Flexibility, self-motivation, decision-making More ❯

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant. Job Description What … shift between 7am – 7pm Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers … an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level More ❯

someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join the Service Desk team for a 12 Month Fixed Term Contract. Flexible Working Options: This role is open to flexible working patterns, these may include … console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy. A commitment to service improvement with a customer focused attitude. A high … that different backgrounds can contribute to our team's success. How This Role Fits into the Wider Bank This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to More ❯

of extension Leeds City Centre - Hybrid, 3 days in Leeds/2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support … of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitor ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex … working in a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is desirable but not essential Excellent customer service skills Strong written and verbal communication skills Ability to work independently as well as in a team If you are interested and would like More ❯

with: Are you looking to break into the world of IT? Do you enjoy helping people and problem-solving? Passionate about delivering excellent customer service? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna, we care about building … Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list. What does the role involve? Reporting to the IT Service Desk Manager, you will be responsible for interacting with your internal stakeholders to support them with their ongoing IT issues. You will work a … a 7-hour shift on Friday. Every 7 weeks there will be a requirement for you to work 18:00 – 20:00 of Extended Service Desk including the weekend from 7:00-20:00 to ensure our colleague's calls are answered outside of core business hours. A More ❯

you can develop your skills and grow your career. We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly. What You'll Do Provide 1st … boarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office and more. ITIL Foundation qualification or equivalent experience. Ability to work in … a fast-paced, agile environment. Why Work With Us? 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day ?? 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive More ❯

of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft … enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT … ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively More ❯

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform … in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview: As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively … to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also: Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team Take ownership of tickets as More ❯

Social network you want to login/join with: Hope you are high in your spirits. Please stay safe. Our client is looking for Service Desk Analyst to join a high-growth organization. If you are interested, share your resume [emailprotected] . Location: Ulverston, UK Duration: Contract More ❯

Directorate: Directorate of IT Services About IT Services IT Services at the University of Manchester is a vibrant department, focusing on delivering excellent customer service and quality services for our staff, students and researchers. Find out more about our organisation and values: The Team Our IT Support Team provide … the University’s staff and students with critical support by telephone, in-person support desk and through our digital platform. We are a closeknit team that support and learn from each other. We put the University’s values at the core of how we work, which means we approach … our work with empathy and take the time to understand peoples’ needs or challenges. The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making More ❯

WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Senior IT Service Desk Analyst to join our team based at our Head Office in Liverpool, UK. You will be responsible for accepting, logging, and responding to IT support requests from across the AHK More ❯

Focus is a fast-growing managed service provider. We provide best-in-class service to a growing number of clients throughout the North West and UK. Client retention is high and a significant percentage of new business comes from client referrals due to our focus on the client. … We have strong partnerships with industry-leading partners to ensure we deliver the right and best service that our clients expect, but also to ensure our people are trained and supported by the right partners. As well as supporting our clients’ technology strategy and day-to-day technical needs … our fast-growing consulting businesses just outside of Wigan, Manchester. The successful candidate will have a strong focus on delivering best-in-class customer service delivery. Dedicated to providing an outstanding service to our growing number of clients throughout the UK. Our high client retention rate is a More ❯

comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description As our new colleague, you will be part of a team consisting … many customer solutions. A challenging and exciting everyday life with the opportunity for professional development. You will be a part of Netcompany’s Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that … New Relic and many more. You’ll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers. Key Responsibilities 1st and 2nd level support and triage for large critical systems Link between our customers and the rest More ❯