Service Desk Analyst Jobs in the North of England

Service Desk Analyst
England > North of England

The median Service Desk Analyst salary in the North of England is £27,500 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 311 211 315
Rank change year-on-year -100 +104 -59
Permanent jobs requiring a Service Desk Analyst 38 196 118
As % of all permanent jobs advertised in the North of England 0.32% 1.11% 0.70%
As % of the Job Titles category 0.35% 1.17% 0.78%
Number of salaries quoted 30 165 99
10th Percentile £23,250 £21,250 £20,000
25th Percentile £24,375 £22,750 £22,000
Median annual salary (50th Percentile) £27,500 £24,150 £24,500
Median % change year-on-year +13.87% -1.43% +6.52%
75th Percentile £30,188 £26,468 £26,500
90th Percentile £31,432 £28,750 £29,000
England median annual salary £28,000 £26,500 £26,500
% change year-on-year +5.66% - +3.92%

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 10,815 16,750 15,196
% of permanent jobs with a recognized job title 92.22% 94.99% 89.53%
Number of salaries quoted 5,780 12,957 8,065
10th Percentile £25,750 £27,250 £30,500
25th Percentile £38,750 £36,250 £39,544
Median annual salary (50th Percentile) £50,055 £50,000 £53,500
Median % change year-on-year +0.11% -6.54% +7.00%
75th Percentile £62,500 £65,000 £69,649
90th Percentile £77,500 £78,750 £81,250
England median annual salary £56,800 £53,000 £60,800
% change year-on-year +7.17% -12.83% +1.33%

Service Desk Analyst
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Analyst in the North of England

Service Desk Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the North of England.

Salary trend for Service Desk Analyst in the North of England

Service Desk Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North of England region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -72 22 £28,000 +19.15% 10
Yorkshire 0 14 £26,500 +8.16% 6
North East +18 2 £28,000 +14.29% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 17 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Desk Analyst in the job title.

1 28 (73.68%) Windows
2 23 (60.53%) Microsoft
2 23 (60.53%) Active Directory
3 22 (57.89%) Customer Service
4 19 (50.00%) Microsoft 365
5 14 (36.84%) Problem-Solving
5 14 (36.84%) Social Skills
6 13 (34.21%) Windows 10
7 12 (31.58%) Microsoft Office
7 12 (31.58%) ITIL
8 10 (26.32%) Service Management
9 9 (23.68%) SharePoint
9 9 (23.68%) Windows Server
10 8 (21.05%) SLA
10 8 (21.05%) Finance
11 7 (18.42%) Law
11 7 (18.42%) ServiceNow
12 6 (15.79%) Wireless
12 6 (15.79%) MOS
12 6 (15.79%) Azure
12 6 (15.79%) Service Delivery
13 5 (13.16%) Sophos
13 5 (13.16%) Cloud Computing
13 5 (13.16%) Incident Management
13 5 (13.16%) SCCM
13 5 (13.16%) Agile
13 5 (13.16%) Workflow
13 5 (13.16%) ITSM
13 5 (13.16%) Management Information System
13 5 (13.16%) Mentoring

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (23.68%) SharePoint
2 1 (2.63%) Microsoft Exchange
Applications
1 12 (31.58%) Microsoft Office
2 1 (2.63%) Microsoft Excel
2 1 (2.63%) Microsoft PowerPoint
Cloud Services
1 19 (50.00%) Microsoft 365
2 6 (15.79%) Azure
3 5 (13.16%) Cloud Computing
3 5 (13.16%) Mimecast
4 1 (2.63%) Entra ID
4 1 (2.63%) OneDrive
Communications & Networking
1 6 (15.79%) Wireless
2 4 (10.53%) LAN
2 4 (10.53%) WAN
3 2 (5.26%) Cisco IOS
3 2 (5.26%) Firewall
4 1 (2.63%) DHCP
4 1 (2.63%) DNS
4 1 (2.63%) VPN
General
1 14 (36.84%) Social Skills
2 8 (21.05%) Finance
3 7 (18.42%) Law
4 3 (7.89%) Public Sector
5 2 (5.26%) Analytical Skills
5 2 (5.26%) Banking
5 2 (5.26%) Legal
6 1 (2.63%) Inclusion and Diversity
Miscellaneous
1 5 (13.16%) Management Information System
2 1 (2.63%) Blackberry
2 1 (2.63%) Client/Server
2 1 (2.63%) Video Conferencing
Operating Systems
1 28 (73.68%) Windows
2 13 (34.21%) Windows 10
3 9 (23.68%) Windows Server
4 4 (10.53%) Linux
5 2 (5.26%) Android
5 2 (5.26%) Apple iOS
5 2 (5.26%) Mac OS X
6 1 (2.63%) Mac OS
Processes & Methodologies
1 22 (57.89%) Customer Service
2 14 (36.84%) Problem-Solving
3 12 (31.58%) ITIL
4 10 (26.32%) Service Management
5 6 (15.79%) Service Delivery
6 5 (13.16%) Agile
6 5 (13.16%) Coaching
6 5 (13.16%) Creative Thinking
6 5 (13.16%) Incident Management
6 5 (13.16%) ITSM
6 5 (13.16%) Mentoring
6 5 (13.16%) Workflow
7 3 (7.89%) Chat Support
7 3 (7.89%) Customer Experience
8 2 (5.26%) Disaster Recovery
9 1 (2.63%) Continuous Improvement
9 1 (2.63%) Cybersecurity
9 1 (2.63%) Decision-Making
Programming Languages
1 2 (5.26%) Python
1 2 (5.26%) SQL
Qualifications
1 6 (15.79%) MOS
2 4 (10.53%) Degree
3 3 (7.89%) Microsoft Certification
4 2 (5.26%) CCNP
4 2 (5.26%) Cisco Certification
4 2 (5.26%) MCSA
5 1 (2.63%) ITIL Certification
Quality Assurance & Compliance
1 8 (21.05%) SLA
System Software
1 23 (60.53%) Active Directory
2 3 (7.89%) VMware Infrastructure
3 1 (2.63%) Hyper-V
Systems Management
1 5 (13.16%) SCCM
2 1 (2.63%) Microsoft Intune
Vendors
1 23 (60.53%) Microsoft
2 7 (18.42%) ServiceNow
3 5 (13.16%) Sophos
4 3 (7.89%) Cisco
4 3 (7.89%) VMware
5 2 (5.26%) Salesforce
6 1 (2.63%) Adobe
6 1 (2.63%) Apple
6 1 (2.63%) iManage
6 1 (2.63%) Intapp