1 to 25 of 74 Customer Experience Jobs in Oxfordshire

and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional … services. What You Will Do Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns. Develop strong relationships with key buyers and influencers in customer More ❯

Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting … account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time … Allowance + Bonus dependent on Commission Circa 20-30% + Benefits Key skills required for the role of Account Manager – SAAS – Telematics include Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer More ❯

expertise and strong leadership skills to develop, lead, and motivate a high-performance team consisting of Ecommerce Trade, Ecommerce Development, Website Operations and Retail Customer Experience to deliver an outstanding and personalised customer focused proposition and experience. You will be pivotal in crafting and executing our global … heights. If you're passionate about innovation, thrive on strategic thinking and keen to make an impact through continuously up-levelling the digital shopping experience, we want to hear from you! You'll be based at our stunning Head Office in Banbury, Oxfordshire three days per week (Tuesday-Thursday … from an ecommerce perspective Ensuring the business meets or exceeds agreed monthly ecommerce sales and targets and trading KPIs Ensuring that Ecommerce and Retail Customer Experience teams have the tools and resources needed to meet and exceed agreed targets across each channel Building a data driven, analytical approach More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

for trying to make the world a better, safer place. Our friendly team includes members with backgrounds in military, aviation and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge solutions for improving situational awareness where … we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! About the Role We are seeking an experienced Customer Solutions Partner Team Manager to join our Revenue department's senior leadership team. This pivotal role will lead a team of Customer Solutions … Partners responsible for managing client relationships, driving product adoption, ensuring retention, and expanding revenue opportunities within our existing customer base. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a high-performing team of Customer Solutions Partners Establish clear performance metrics and conduct regular reviews to ensure team More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

services that provide the world's most effective cybersecurity for organizations of any size. The Sophos Global Renewals team is dedicated to ensuring every customer realizes the value they receive by renewing and expanding our business partnership. As the Senior Director, EMEA Renewals, you will be accountable for the … for the theater. Reporting to the Vice President, Global Renewals, you will be the leader in ensuring the ongoing retention and growth of our customer base across EMEA. You will be responsible for ensuring enablement, support, coaching and accountability of the team, accurately forecasting the theater business to leadership … partnering with the new business sales leadership to ensure a valuable customer experience, and being part of the global renewals leadership team. Your team will work collaboratively with the new business sales team, ensuring that together we are ensuring all customers realize the value of both the Sophos More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

effectively managed and communicated Create and manage plans for a variety of internal delivery programmes, ensuring key stakeholders remain aligned at all times Support customer implementation programmes across all work streams (inc. commercial, implementation and onboarding), helping to schedule and/or facilitate sessions as well as proactively tracking … third-party partners, acting as the primary interface for all programme governance Continue to support the development of the methodology and governance behind our customer onboarding processes, with a focus on designing for scale Create overarching delivery plans to support upward reporting and facilitate effective resource planning Throughout all … activities, you will continue to act as the bridge between other stakeholders to ensure that everyone remains aligned and to ultimately optimise the ongoing customer experience in partnering with PEXA. As the business grows, you will also have the opportunity to help influence the strategy around expanding our More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

work with innovative businesses who care about data-driven, human-centered hiring. About the Role We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience … to ensure client feedback informs product development Identify growth opportunities within accounts and support upsell/cross-sell initiatives Help refine and improve our customer experience processes as we scale Ideal Background 2+ years of experience in customer success, account management, or client-facing roles Experience More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. … third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/… v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles. Benefits: 25 days holiday + bank holidays/Life style allowance/Pension 10%/Private Health/Career development/training More ❯

are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer … ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. … Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises … can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com Want to … drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity More ❯

Advisory capability. Unfortunately, sponsorship won't be available for this vacancy. We have a top end budget of £88k for this role (dependant on experience) as well as an £8k bonus. The role will primarily be remote with occasional travel as and when required dependant on client needs. (Likely … cloud-powered solutions Designing cloud operating models for public, private, hybrid and multi-cloud environments Advising on cloud adoption, security, DevSecOps, data transformation, and customer experience evolution Collaborating with senior stakeholders and cross-functional teams to deliver measurable outcomes Building client relationships and identifying new opportunities to drive … dynamic environments, love solving complex problems, and know how to balance innovation with execution. Here’s what you bring: Minimum of 7 years commercial experience within technology Proven experience designing and delivering cloud strategies on AWS, Azure, or GCP Track record of successful cloud migrations and enterprise transformations More ❯

delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required … software solution is delivered as per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. More ❯

cyber incidents pose to their critical systems and data. Our team are at the cutting edge of technical cyber expertise, enhanced by decades of experience in central government, military intelligence, and law enforcement. We are driven by our values and our culture lives and breathes integrity, passion, and tenacity. … sponsorship. This role requires successful candidates to obtain and maintain UK Government Security Clearance to SC or above. Salary: £50-55k depending on experience Job Purpose To lead and manage the onboarding of all new clients joining our Managed Security Services, and to support internal projects. This role … requires a blend of project management and technical co-ordination in a customer-facing role. This pivotal role ensures a seamless, professional, and technically sound transition from the sales phase to full-service delivery. By delivering an outstanding onboarding experience that lays a solid foundation for long-term More ❯

we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can More ❯