1 to 25 of 28 Customer Service Jobs in Oxfordshire

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … culture. You ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … culture. You’ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful Application Support Analyst candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful Application Support Analyst candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities: Service Desk and Technical Assistance: First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue Use the service desk software to … requests Communicate with school-based staff to inform them of action and progress of reported problems Assist school-based staff and students with technical issues Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: First line support for workstation and laptop support Assessment and resolution of hardware/software issues First line support for … issues First line support for wireless access points and hardwired network points Basic assessment and resolution of issues Complete trouble-shooting tasks on supported infrastructure as directed by the service desk Test and change cables as required. (Network, USB, serial, parallel etc) Change and diagnose hardware equipment as directed by the service desk Routine Maintenance and Service More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality More ❯

total IT solution provider. They serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. They pride themselves on delivering a high level of expertise and customer service across their entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support … Due to the ongoing success, we are looking to recruit another member of staff for the Technical team. The role will involve supporting the IT infrastructure of all our customer base including server, storage, network, data and applications in addition to project work to improve and enhance the customers infrastructure environment. Key Responsibilities: * Provide 3rd Line support to customers … via telephone, email and remote control for the range of products and services that our client provides * Monitor and troubleshoot customer environments using their support and monitoring systems * Research, recommend, plan and implement infrastructure system projects * Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access, security and hosted Exchange. * Take responsibility of issues, escalations More ❯

total IT solution provider. We serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. We pride ourselves on delivering a high level of expertise and customer service across our entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support … enquiries. Key Responsibilities: * Provide 3rd Line support to customers via telephone, email and remote control for the range of products and services that our client provide * Monitor and troubleshoot customer environments using our support and monitoring systems * Research, recommend, plan and implement infrastructure system projects * Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access … security and hosted Exchange. * Take responsibility of issues, escalations and requests maintaining customer communication * Diagnose and resolve customer problems * Liaise with third party organisations * Management of customer technical documentation, providing reports to the client and the company The Person: Ideally you will have a background in 3rd line technical consultancy working for a Managed Service Provider. More ❯

a part of it! The Role You will be the vital link between the customers, the Account Managers, and the operations, ensuring the sales process is smooth, efficient, and customer focused. Handle all aspects of customer service, including incoming emails and calls, providing accurate ETAs (Estimated Time of Arrival) on orders, and maintaining strong communication. Provide direct … support to Account Managers, including preparing quotes, assisting with Demo Kit requests, and replying to customer/supplier inquiries when they are unavailable. Load and manage sales orders within the CRM, ensuring all information is accurate prior to approval. Work closely with the supply chain and manufacturers on stock queries and carry out data admin for stock allocation. Take … part in product training to stay up to date with new products and occasionally attend customer meetings (virtual or physical). Skills and Qualifications They need a dedicated problem-solver who can work on their own initiative and thrives in a supportive team environment. You should possess strong communication skills with multiple internal departments and the ability to converse More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of fire alarms • Fire alarm installation and service experience • Excellent … customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. We offer a wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due … to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave If you are looking for a new challenge and want to work for a forward More ❯

Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire. This role will involve supporting a Trust of primary schools where you will be the … liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT … To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular More ❯

architecture (routers, switches, and firewalls); employ proactive RMM tools, and plan and execute OS and application patching and updates. *Administration: prompt and comprehensive job logging and tracking (incident and service request lifecycle management), materials records and client records, internal reporting and client communication. *Compose external communications (detailing methodologies and processes) and generate instruction material. *R&D: investigate new industry … and preferably Computer Science and Physics; *Full UK Driving Licence. Experience, Knowledge and Skills required: *Experience in IT services provision and first-line support - in a helpdesk or Managed Service Provider environment or similar is preferred but not essential. *A comprehensive grounding in general IT and computing, with some basic physics and electronics; preferably including *A knowledge of networking … with the latest Microsoft technologies including MS365 Office products, and recent macOS, plus *Exposure to Microsoft 365, Exchange, Azure, and Intune administration. *Excellent (verbal and written) communication and customer service skills - to identify user needs and build and maintain productive client relationships. *Outstanding problem-solving, analytical and diagnostics skills. *The capacity to rapidly assimilate new technologies and systems. More ❯

considered* Role Requirements Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues. Support and resolve technical queries, incidents, and service requests using Ivanti ticketing. Complete device builds, deployments, and troubleshooting for Windows devices and Microsoft technologies. Offer walk-up support and floorwalking services Manage asset inventory, device repairs, replacements … e.g. M365, Active Directory, Intune, JAMF, Autopilot) Experience with Ivanti (or similar) ticketing systems, including queue management. Ability to diagnose and resolve common user queries and technical issues. Exemplary customer service and communication skills Takes a proactive and professional approach. Experience supporting deployments, builds, floorwalking, and VIP users. Asset management and device build/deployment experience. Knowledge of More ❯

considered*Role Requirements* Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues.* Support and resolve technical queries, incidents, and service requests using Ivanti ticketing system.* Complete device builds, deployments, and troubleshooting for Windows devices and Microsoft technologies.* Offer walk-up support and floorwalking services* Manage asset inventory, device repairs … e.g. M365, Active Directory, Intune, JAMF, Autopilot)* Experience with Ivanti (or similar) ticketing systems, including queue management.* Ability to diagnose and resolve common user queries and technical issues.* Exemplary customer service and communication skills* Takes a proactive and professional approach.* Experience supporting deployments, builds, floorwalking, and VIP users.* Asset management and device build/deployment experience.* Knowledge of More ❯

fast-paced, collaborative environment where you’ll support a wide range of clients and technologies. As a Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line … tickets in a timely manner Escalate complex issues to senior engineers when required Maintain accurate documentation of incidents and resolutions Collaborate closely with internal teams to deliver high-quality service to clients About You: Background in IT Infrastructure support within a fast-paced environment (MSP or IT Services experience highly desirable) Strong troubleshooting skills across Windows Server, networking, and … desktop environments Excellent communication and customer service skills Any experience or knowledge of Backup or Storage solutions (Veeam, Commvault, Datto, etc.) would be an advantage What’s on Offer: Salary between £25,000 – £35,000 (depending on experience) Hybrid working model – 3 days onsite in Banbury Excellent training and career progression opportunities Supportive, dynamic team culture If you More ❯

Analyst role will have: experience of handling data and data analysis skills excellent attention to detail, with ability to work in a process driven/high-accuracy environment excellent customer service, communication and support skills preferably have experience of/knowledge of CRM systems ability to work under pressure and on multiple projects/tasks On offer Salary More ❯

Your new company Join a forward-thinking public sector organisation dedicated to improving lives across the region. With a strong focus on community wellbeing and service excellence, this team plays a vital role in supporting essential services through robust and responsive IT systems. Your new role As the IT Principal Systems Analyst, you'll be the go-to expert … Key responsibilities include: Providing 2nd and 3rd line technical support for Line of Business Applications Managing application upgrades and ensuring systems remain on supported versions Monitoring performance and implementing service improvements Supporting change management and contributing to ITIL-aligned processes Advising on technical strategy and application development Building strong relationships with stakeholders across the organisation What you'll need … Early Help services, including how technology supports operational and statutory requirements Experience in troubleshooting and resolving technical issues Proven ability to manage application upgrades and liaise with suppliers Strong customer service skills, with a minimum of 3 years in an ICT support environment Technical awareness across infrastructure, databases, and application services Ability to build effective working relationships with More ❯

Your new company Join a forward-thinking public sector organisation dedicated to improving lives across the region. With a strong focus on community wellbeing and service excellence, this team plays a vital role in supporting essential services through robust and responsive IT systems. Your new role As the IT Principal Systems Analyst, you'll be the go-to expert … Key responsibilities include: Providing 2nd and 3rd line technical support for Line of Business Applications Managing application upgrades and ensuring systems remain on supported versions Monitoring performance and implementing service improvements Supporting change management and contributing to ITIL-aligned processes Advising on technical strategy and application development Building strong relationships with stakeholders across the organisation What you'll need … Early Help services, including how technology supports operational and statutory requirements Experience in troubleshooting and resolving technical issues Proven ability to manage application upgrades and liaise with suppliers Strong customer service skills, with a minimum of 3 years in an ICT support environment Technical awareness across infrastructure, databases, and application services Ability to build effective working relationships with More ❯

Support Engineer, you will join an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to diversity and strives to create More ❯

business. Client Details Our client is a well-established local organisation within the manufacturing industry. As a medium-sized company, they are focused on delivering quality products and exceptional service to their customers. Description Key responsibilities of the Business Development Executive include: Identify and develop new business opportunities. Build and maintain strong relationships with clients and stakeholders. Develop sales More ❯

gives autonomy and provides lots of scope for someone to build and own their own pipeline whilst earning realistic long term on target earnings. This is sales as a service; it will start with a small portfolio of some of our high net worth accounts for which you will be a dedicated named point of contact to provide a … first-class customer service and experience. As well as safe-guarding existing revenues, you will seek incremental new revenue opportunities. It is a dual role, so you will also pick up new major accounts that could be won by working with our internal B2B sales teams and via identifying, developing, and closing opportunities yourself. The OTE is based … slow Broadband speeds, and we provide the solution. If you are a target driven account manager who is looking for autonomy, enjoys identifying, building, and nurturing long term successful customer relationships, then please apply now. Note, we are investing £1billon building our Fibre to the Property network, it covers from the South West and the South East up to More ❯

gives autonomy and provides lots of scope for someone to build and own their own pipeline whilst earning realistic long term on target earnings. This is sales as a service; it will start with a small portfolio of some of our high net worth accounts for which you will be a dedicated named point of contact to provide a … first-class customer service and experience. As well as safe-guarding existing revenues, you will seek incremental new revenue opportunities. It is a dual role, so you will also pick up new major accounts that could be won by working with our internal B2B sales teams and via identifying, developing, and closing opportunities yourself. The OTE is based … slow Broadband speeds, and we provide the solution. If you are a target driven account manager who is looking for autonomy, enjoys identifying, building, and nurturing long term successful customer relationships, then please apply now. Note, we are investing £1billon building our Fibre to the Property network, it covers from the South West and the South East up to More ❯

please apply for consideration. THE COMPANY : This organisation is a leading light in their market and have reached this standing by providing fantastic training to their staff and superb customer service to their new and existing clients. They are actively looking to expand their operation with enormous growth plans in 2026 so now is a great time to More ❯