1 to 25 of 57 Customer Service Jobs in Oxfordshire

help clients realize their boldest ambitions and build future-ready, sustainable businesses. Job Description Servaada, a Wipro company, is looking for a dedicated and customer-focused individual to join our team as a Senior Customer Service Representative, specializing in pensions. As the first point of contact for … our clients and beneficiaries, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns. Your strong communication skills, empathy, and in-depth knowledge of pension products and processes will be instrumental in ensuring a positive and satisfactory customer experience. This … primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options. Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat. Provide accurate and detailed information about pension plans, contributions, withdrawals, and other More ❯

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of … the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in … cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in More ❯

than 300,000 tours, activities, and experiences worldwide. The Data, Martech & Experimentation team is at the heart of Viator's ability to scale, drive customer satisfaction, and optimize operations through data-driven, AI-powered, and highly efficient platforms . We are looking for an experienced Senior Director of Product … to lead our internal platforms across Data, Machine Learning, Experimentation, Martech, and Customer Service . This role has the option to work from one of our European offices (Oxford, London, Lisbon, or Krakow) or to be fully remote with regular travel to offices for collaboration. What You Will … Do Lead key initiatives across Viator's internal platforms including Data, Machine Learning, Experimentation, Martech, and Customer Service . Manage a team of Product Managers across multiple platform domains, ensuring alignment and collaboration across Product, Engineering, ML/AI, and Analytics. Drive a strategic vision for internal platforms More ❯

We have only the best roles at Cameo Consultancy J09 : Visitor Service Manager Visitor Service Manager Salary: Up to £30,000 per annum + benefits Reference: J09 Job Type: Permanent Location: Henley-On-Thames, Oxfordshire Skills: hospitality, customer service, scheduling, stock, health & safety Industry: Hospitality and … Catering As Visitor Service Manager , you will be joining a family-owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range of events and activities including festivals, weddings, children's events, and private parties. The role is full-time and permanent … working on-site in Henley-on-Thames, offering a salary of £30,000. This is a customer-facing, hands-on role where you will be dealing with families visiting the many activities on the estate. Purpose of the role: Reporting to the General Manager, you will be responsible for More ❯

Service Engineer - Security Johnson Controls - A global market leader in engineering and integrated solutions, renowned for our cutting-edge technology in the Fire & Security sector. We proudly represent a portfolio of trusted fire & security brands, including Tyco, ADT, WOT, Esotec, and more. Join our CDS brand, where we are … we need individuals who share our vision and desire to contribute to making the world a safer place. What You Will Do As an Service Engineer, you will be responsible for servicing Security Systems, including Intruder Alarms, CCTV, and Access Control Systems. You will bring your exceptional customer service skills and technical expertise to ensure installations meet industry standards. We are looking for proactive engineers who can anticipate and resolve issues before they arise. This is an exciting opportunity to join a market-leading brand with unparalleled career growth potential. How You Will Do It • Deliver More ❯

as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. Team Development: Take an active More ❯

Field Service Manager Technical Services Manager Metrology and Microscopy £60K - £70K + Bonus (Earnings £65K-£75K) + Excellent Benefits + Package Genuine Opportunities for Career Progression **An excellent opportunity for a management professional with a background managing Engineers from high value capital equipment backgrounds, to join a market leader … in sophisticated semiconductor process equipment, offering first class product training and unsurpassed opportunities for career development** The Company – Field Service Manager, Metrology & Microscopy My client is a global leader in innovative and complex semiconductor process equipment, with cutting edge patented technology in metrology based industrial microscopy, used for integrated … solutions across a wide range of innovative instrumentation, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people. The Role – Field Service Manager, Metrology & Microscopy This market leader now seeks to recruit More ❯

to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. Established in 2003, Focus Group is one of the UK's … a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the … Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails, portal, and live chats. Responding to these within the agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including More ❯

End User Device (EUD) Engineer Location: Hampshire (3 Vacancies Available) Salary: Umbrella Rate: 200 per day, PAYE Rate: 15148 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is … to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities … Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively. Documentation: Inform the EUD Senior Engineer about necessary updates More ❯

End User Device (EUD) Engineer Location: Hampshire (3 Vacancies Available) Salary: Umbrella Rate: £200 per day, PAYE Rate: £15148 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is … to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities … Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively. Documentation: Inform the EUD Senior Engineer about necessary updates More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

role will drive the EV Infrastructure strategy, delivering substantial growth and profitability, enabling the right culture and generating a relentless determination to deliver excellent customer outcomes. The role will be responsible for growing Lucy's EV Infrastructure business with the current business plan to achieve annual revenues of over … the low and medium voltage electrical infrastructure needed for electric vehicle charging. The business unit will lead market analysis, product management, business development, sales, customer service, engineering and manufacturing/supply chain for e-mobility products and services. The business unit will work closely with wider teams within … and operations as required and ensure dissemination of opportunities and learning across the Group. The role will also work closely with the Group's service lines to ensure the business unit's governance is within the Group's overall strategy and approach. Key Accountabilities: End-to-end business unit More ❯

client is an independent Ricoh and Develop dealer established in 1988. They are a small, self-motivated, friendly team who strive to provide excellent customer service to their client base. It is an exciting time to join them as they are looking to push more into the software … Papercut and Equitrac, but they want to move this on further with the recruitment of the right person. Job Description: To provide a technical service to customers, including installation, maintenance and repair of equipment. Ensure our customers receive the level of service expected and receive good communication at …/or Konica Minolta products up to the most recent models. Excellent knowledge of mechanical/electrical engineering. A minimum of 5 years Field Service Engineer experience. Proven fault-finding technique. IT literate with networking experience in both Windows and Mac based environments. Experience and understanding of Papercut. Excellent More ❯

client is an independent Ricoh and Develop dealer established in 1988. They are a small, self-motivated, friendly team who strive to provide excellent customer service to their client base. It is an exciting time to join them as they are looking to push more into the software … Papercut and Equitrac, but they want to move this on further with the recruitment of the right person. Job Description: To provide a technical service to customers, including installation, maintenance and repair of equipment. Ensure our customers receive the level of service expected and receive good communication at …/or Konica Minolta products up to the most recent models. Excellent knowledge of mechanical/electrical engineering. A minimum of 5 years Field Service Engineer experience. Proven fault-finding technique. IT literate with networking experience in both Windows and Mac based environments. Experience and understanding of Papercut. Excellent More ❯

professional manner Maintain accurate records of issues and resolutions Escalate more complex problems to 2nd/3rd line support teams as needed Ensure excellent customer service to end users onsite Requirements: Proven experience in a Level 1 corporate deskside support role Strong troubleshooting and problem-solving skills Good … understanding of Windows desktop environments Clear communication and customer service skills Ability to work independently and manage day-to-day IT issues confidently Availability to start immediately on-site in Witney More ❯

re responsible for moving products from their origin to our stores. As we grow, we operate globally, offering numerous opportunities worldwide to ensure excellent customer service and stock availability. We strive for efficiency, saving time and money. Meet the passionate colleagues who help us achieve our big dreams. … operations. In our Supply Chain, we're responsible for delivering products from origin to store. Our scale is global, providing many opportunities to improve customer service and stock availability. We work tirelessly to deliver efficiently, saving time and money. Our Retail Assistants provide customers with exceptional shopping experiences More ❯

You will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services … tools and applications or other changes. Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Develop and maintain strong relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in … line with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter More ❯

UPS Field Service Engineer (Uninterruptible Power Supply) Location: London, Southeast and nearby areas Reports to: Head of Service About the Company With over three decades of expertise in the industry, our client is dedicated to providing critical power solutions to a wide range of businesses. They are expanding … the service and support team and are seeking a Field Service Engineer to join them. Role Description As a Field Service Engineer with UPS Knowledge, you will be essential in maintaining the reliability of critical power systems. Your duties will encompass commissioning, maintenance, servicing, and repairing various … the development of colleagues. Participate in and lead proactive team efforts to achieve departmental and company goals. Offer consulting services both on-site at customer locations and over the phone as needed. Work with customers, contractors, Service Partners, and other team members to promote and grow the brand. More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are … more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for Threat Protection, products under the Microsoft Defender brand. More ❯

client in the Reading area. As the sole sales function, you will play a crucial role in driving business growth and building long-term customer relationships. Business Development Manager Responsibilities: New Business Development: Focus on identifying and developing new business opportunities within the Fit Out sector, particularly with contractors … specialising in retail store fit-outs. Customer Relationship Management: Cultivate and maintain strong relationships with existing customers. Market Research & Development: Identify and explore new market opportunities beyond retail, such as Defence, Security, Healthcare, and Construction. Business Development: Identify key decision-makers within the supply chain. Develop and execute sales … Prepare and deliver compelling sales presentations. Negotiate contracts and close deals. Technical Expertise: Demonstrate a strong understanding of steel processing and general steel knowledge. Customer Support: Provide excellent customer service and address customer inquiries effectively. Business Development Manager Requirements: Proven experience in sales and business development More ❯

oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within … the IT sector. The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships, and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will … up to 2000 employees), winning, developing, and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Job Summary The Field Service Engineer will primarily be responsible for the visited maintenance contracts which vary in complexity and size. There will also be a requirement to support our Resident site teams as required. Reporting to the Service Coordinator, the Field Service Engineer will be eager … support and assistance to the KNAPP UK resident sites as required to fulfil the high standards of support we offer, providing another aspect of customer service. Duties and responsibilities include, but are not limited to: Electrical strip-down/re-assembly, field wiring, machine calibration and system testing Working … knowledge of physics Computer literate with basic Microsoft Office skills Ability to learn skills quickly Attention to detail and exceptional follow-up skills Excellent customer service skills for both internal and external customers Superior communications skills Reliable, self-motivated and ability to think on their feet Willing to More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

Permanent - Reading £40,000 - £45,000 pa 3 Days a week on site Our client, one of the UK's most established and trusted service providers, is looking to appoint a 2nd Line Service Desk Analyst - Security Lead, based at their Reading office. This position focuses on maintaining … stability and security of client infrastructure and applications. You will deliver 2nd line technical support to users across all organisations covered by the Managed Service Contract, with a particular emphasis on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests … via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security-related tasks and ensure compliance with security standards. Maintain and update documentation, asset records, and the More ❯