26 to 33 of 33 Customer Experience Jobs in Scotland

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯

support and work with TM operations to improve quality and investigation standards. To be successful as a Transaction Monitoring (TM) Head of BUK, you should have: Demonstrable line management experience in Anti Money Laundering (AML) and/or Financial Crime Operations Environment. Investigation knowledge and experience in managing AML trends, typologies, feedback/coaching and developing others. MI … and Governance and Senior Stakeholder management. Some other highly valued skills may include: Previous Quality Control (QC)/Assurance experience. Knowledge of investigations. Experience in managing, designing framework, process procedures and training material. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking … measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement. Compliance with all regulatory requirements and internal policies related to customer experience. Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas. Management More ❯

Remotelocations: Remote - Spain: Edinburghtime type: Full timeposted on: Posted Todayjob requisition id: R-100889We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to … launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team … growth we are facing. Enforcing best practices, advocating for clean code and helping others succeed through Engineering review processes. # What you bring: 8-10+ years of professional experience in software engineering You have strong technical skills and solid conceptual foundations. Experience with Typescript, React, CSS, Node.js, gRPC, Kafka, Mongo DB, GraphQL. You're passionate about Distributed More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … audit and knowledge sharing. Participate in incident response and disaster recovery planning related to firewall infrastructure. Qualifications: Bachelors degree in Computer Science, Information Technology, Cybersecurity, or related field. Proven experience as a Firewall Engineer or Network Security Engineer. Strong knowledge of firewall platforms such as Cisco ASA, Palo Alto Networks, Fortinet, or Check Point. Experience with VPNs, IDS More ❯

with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands. To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯

We are curently looking for a Project Manager who will devise and deliver innovative intiatives for a contact centre client. The role will looking at how to improve customer experiences and managing senior stakeholders Duties of this Project Manager role: Managing the implementation of new systems AI Intregration Identifying pain points and implement solutions Periodic travel overseas and UK … Experience of this Project Manager role Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data More ❯

seeking an experienced Business Architect to join our team and play a pivotal role in shaping our Business and Operating Models to leverage cutting edge technologies for the best customer outcomes and long-term success. About the Role: As our Business Architect, you will be at the forefront of our transformation journey, working closely with senior leaders and cross … all levels. Adept at building strong relationships across diverse teams and organisational hierarchies, facilitating productive discussions, and driving alignment toward shared goals. Expert in capability modelling, value streams, and customer journey mapping. Specialist in assessing current capabilities, identifying opportunities for improvement, and mapping end-to-end processes to optimise operational efficiency and enrich customer experiences. Familiar with EA More ❯