26 to 50 of 241 Customer Experience Jobs in Scotland

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space? As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with … major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers. We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory. Your Impact Strategic Lead Generation: Develop and qualify … Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space? As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with … major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers. We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory. Your Impact Strategic Lead Generation: Develop and qualify … Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space? As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with … major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers. We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory. Your Impact Strategic Lead Generation: Develop and qualify … Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder More ❯

a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for … attitude is always warmly received by the sector; Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution; A growth mindset! This role will come with a target; mostly around retentions and price corrections … and customer experience; Monitor and act on renewal risk signals; engage customers directly where needed; Partner with teams across the business (finance, CX) to define renewal touchpoints, notifications, and escalation paths; Report regularly on renewal rates, churn trends, and automation impact. Skills & Experience 3+ years in contract More ❯

a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for … attitude is always warmly received by the sector; Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution; A growth mindset! This role will come with a target; mostly around retentions and price corrections … and customer experience; Monitor and act on renewal risk signals; engage customers directly where needed; Partner with teams across the business (finance, CX) to define renewal touchpoints, notifications, and escalation paths; Report regularly on renewal rates, churn trends, and automation impact. Skills & Experience 3+ years in contract More ❯

a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for … attitude is always warmly received by the sector; Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution; A growth mindset! This role will come with a target; mostly around retentions and price corrections … and customer experience; Monitor and act on renewal risk signals; engage customers directly where needed; Partner with teams across the business (finance, CX) to define renewal touchpoints, notifications, and escalation paths; Report regularly on renewal rates, churn trends, and automation impact. Skills & Experience 3+ years in contract More ❯

are seeking a highly skilled Sprinklr Implementation Consultant to join our client’s team and lead the successful deployment and integration of Sprinklr's Customer Experience Management (CXM) platform for our clients. This role requires a strategic thinker with hands-on experience in Sprinklr configurations and implementations … excellent client-facing communication skills, and a strong understanding of digital and social media ecosystems. Key skills: 6+ years of experience with Sprinklr, including platform configuration and implementation. Strong understanding of social media platforms, digital marketing workflows, and customer experience strategies. Experience in managing enterprise client … to work in the UK is must (No Sponsorship available) Responsibilities: Lead the end-to-end implementation of Sprinklr solutions across social media management, customer care, marketing, and listening. Partner with clients to understand their business needs and translate them into scalable and effective Sprinklr configurations. Customize and configure More ❯

are seeking a highly skilled Sprinklr Implementation Consultant to join our client’s team and lead the successful deployment and integration of Sprinklr's Customer Experience Management (CXM) platform for our clients. This role requires a strategic thinker with hands-on experience in Sprinklr configurations and implementations … excellent client-facing communication skills, and a strong understanding of digital and social media ecosystems. Key skills: 6+ years of experience with Sprinklr, including platform configuration and implementation. Strong understanding of social media platforms, digital marketing workflows, and customer experience strategies. Experience in managing enterprise client … to work in the UK is must (No Sponsorship available) Responsibilities: Lead the end-to-end implementation of Sprinklr solutions across social media management, customer care, marketing, and listening. Partner with clients to understand their business needs and translate them into scalable and effective Sprinklr configurations. Customize and configure More ❯

the next level? Join an iconic, international beauty brand as an Ecommerce Trading Manager and play a key role in driving online growth and customer engagement! We're Zachary Daniels, the retail recruitment experts, and we're searching for a dynamic, data-driven, and creative Ecommerce Manager who lives … and breathes all things digital for one of our clients. If you have a keen eye for trends, love optimising online journeys, and have experience managing ecommerce platforms - this could be your dream role! Why You'll Love This Role: Work with a globally recognised beauty brand that's … ecommerce growth across multiple digital platforms Be at the heart of exciting digital marketing campaigns Collaborate with industry-leading experts in digital, PR, and customer experience Enjoy a fast-paced, creative environment with plenty of opportunities for development What You'll Be Doing: Maximising online sales & conversions - ensuring More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

Scientist with the Alexa Edge AI team will lead science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, a Sr. Applied Scientist will … and speech) based applications for devices like Echo Show series within Amazon. BASIC QUALIFICATIONS - 3+ years of building machine learning models for business application experience - PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience developing and implementing deep learning algorithms, particularly with respect to computer vision or Audio-video processing algorithms. PREFERRED QUALIFICATIONS - Experience with leading computer vision or other deep learning based model development for on-device deployment. - Experience in Vision Language Models, Audio-Video fusion and multi-modal LLMs More ❯

Development Manager III, Amazon Capacity Planning Are you interested in taking a front-seat in the innovative technology that powers Amazon's award-winning Customer Service? If so, come join us! We are part of the Amazon Capacity Planning organization that enables end-to-end customer service workforce … Star vision is to define and deliver timely human-assisted support to Amazon customers under contact demand and Labor supply volatility and optimizing the Customer Service (CS) network for customer experience, associate experience, and cost. To turn this vision into reality, we are investing heavily on … a digital transformative journey developing a product that will make capacity planning hands-off-the-wheel experience leveraging scientific methodologies and optimization techniques. Our ultimate objective is to establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale. It will adapt seamlessly to fluctuations More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software … development group has its own leadership, P&L and Mission. The division helps businesses create better customer interactions to achieve great outcomes for everyone. Their contact centre software is known for its versatility, user-friendly design, and innovations with popular third-party services, all of which facilitate seamless … personalised interactions across every channel that empower contact centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now More ❯

planview.com, and connect with us on LinkedIn, Instagram, and X. The Opportunity The Account Manager (AM) is responsible for ensuring success, ongoing retention, and customer value achievement for a portfolio of Planview customers. This role will partner with the customer to understand their business challenges and goals to … build a journey success plan to enable their desired/expected business outcomes and business objectives. The AM is responsible for helping the customer achieve Planview solution adoption and ensure ongoing retention and growth. What You'll Do Develop trusted advisor relationships with xVP/C-level and articulate … the value of the Planview solution to the customer including key sponsors and stakeholders. Drive and support customer adoption and successful expansion of Planview’s products throughout the customer enterprise. Partner with internal team members and subject matter experts to strategize on a customer’s ongoing More ❯