26 to 50 of 75 Customer Experience Jobs in Scotland

customers, helping them maximise the value of their technology investments while building strong, long-term partnerships. You'll combine technical expertise, strategic thinking, and customer advocacy to drive adoption, optimise performance, and shape future technology roadmaps.You'll:Build trusted relationships with customers and become their go-to technical advisor.Develop … maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use ...

transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes … peak efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

products and propositions.As Senior Product Owner, Data Products, you'll define and deliver the data product strategy across Asset & Invoice Finance. You'll combine customer needs, commercial opportunities and technology investment to shape the roadmap, develop data-led capabilities and deliver meaningful customer and business outcomes.You'll lead … team of Product, Customer Journey and Integration colleagues while working closely with Engineering, Data, Risk and Business partners across the organisation. This is an exciting opportunity to influence senior leaders, drive large-scale transformation and establish data as a key enabler of growth across the business.What ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach & promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 35 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working ...

beta - live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … case for change. Lead, coach and develop multi-disciplinary teams; build capability in experimentation, conversion optimisation and digital analytics. Requirements Extensive senior leadership experience in Digital growth, proposition or product roles within financial services or another regulated, customer- and intermediary-led market. Proven track record of delivering measurable ...

with our Banking clients Advise C-suite stakeholders on target operating models, cost transformation, and operational resilience Deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing Ensure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experience Oversee programme governance, regulatory alignment, and risk management Connect to your opportunityIn an environment defined by consolidation, increased competition, cost constraints, and rapid digitisation, our Banking clients are facing significant strategic questions. As a Director in our Operations Transformation practice, you will lead large-scale transformation programmes ...

platform to Application/Engineering teams. Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data. Leads evaluation sessions with external vendors, startups, and internal … culture of diversity, opportunity, and respect. Develops and maintains incident response procedures, including root cause analysis and postmortem documentation. Required Qualifications, Capabilities, and Skills: Experience with formal training or certification on software engineering concepts. Strong understanding of SRE principles, including SLIs, SLOs, error budgets, and incident management. Ability ...

with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings.As Operations Transformation Associate Director for the Airline Industry, you will lead and oversee high-impact transformation engagements for large airline clients, combining … changeLead programme initiation, planning, execution, and delivery — ensuring initiatives meet objectives on scope, time, cost, and qualityOversee multiple transformation workstreams (e.g., operations optimisation, passenger experience transformation, digital/IT systems, sustainability, cost-efficiency, organisational redesign)Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance ...

Senior Machine Learning Engineer UK or Poland (Remote or Hybrid, it’s up to you!) Dependent on experience Be part of our success with the opportunity to join our company equity scheme Our Perks Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget, increasing … more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We’re hiring ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point … contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will ...

role sets architectural direction and ensures strategic priorities are realised through data and AI delivery.This role will drive innovation, productivity and operational improvements, and customer experience transformation by applying modern AI architecture in a secure, scalable, and responsible manner. This role collaborates closely with business leaders, product teams …/ResponsibilitiesStrategy & Architecture LeadershipArchitect and own enterprise-scale Generative AI platforms supporting multiple business use cases, including internal pilots, automation assistants, knowledge discovery, and customer-facing AI experiences.Define and maintain reference target-state data and AI architectures for International Markets, aligned to enterprise architecture standards and data strategy.Act ...

platform to Application/Engineering teams.Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.Leads evaluation sessions with external vendors, startups, and internal teams … team culture of diversity, opportunity, and respect.Develops and maintains incident response procedures, including root cause analysis and postmortem documentation.Required Qualifications, Capabilities, and Skills:Experience with formal training or certification on software engineering concepts.Strong understanding of SRE principles, including SLIs, SLOs, error budgets, and incident management.Ability to manage highly technical ...

governance standards and ensuring consistent data collection and reporting across the programme, working collaboratively with the Chief Information Office & Data & Analytics colleagues Partnering with customer experience teams to embed improvements enabled by Finance and Reg Reporting change The skills you'll need We’re looking for someone with … programme management qualification such as MSP, PgMP, or APM, along with proven experience delivering strategic Finance and Reg Reporting transformation initiatives. You’ll also need to bring experience managing complex programmes with multiple dependencies across Finance, Data, and Change portfolios, as well as strong financial acumen, including investment ...

data migration, testing, and go-live. Working closely with stakeholders across the business, you'll help create a single source of truth that improves customer experience, operational efficiency, and reporting capability. Key Responsibilities Lead a large-scale CRM migration and transformation programme. Assess current systems and define … third-party suppliers. Oversee data migration, governance, and integration activities. Drive stakeholder engagement, project governance, risk management, and reporting. Support process redesign and customer journey improvements. About You You'll bring: Proven experience delivering CRM implementation or migration projects. Experience with Salesforce, Dynamics 365, or similar ...

supply chain.You will be responsible for delivering high-quality mobilisation and demobilisation services, ensuring all arrangements are in place, standards are met, and customer expectations are exceeded. This is a varied and fast-paced role requiring regular site visits and strong stakeholder engagement. What you'll be doing Coordinating … effective handoversProducing reports, including cost data and lessons learned, to support continuous improvementSupporting projects in defining and delivering their mobilisation requirementsContributing to a positive customer experience by ensuring clear communication and efficient service delivery Who we're looking for Proven experience in a construction or site-based ...

great place to work. What will your day look like? You’ll be blending your people management skills and passion for delivering an outstanding customer experience with your love of data and information. It’s crucial that you’re confident in spreadsheet analysis and turning this into engaging … processes, services, or ways of working.Communicate clearly and build effective working relationships with a range of stakeholders at senior levels.Deliver high-quality, efficient, and customer-focused services.Understand organisational priorities and align work to support wider objectives. Willingness to be assessed against the requirements for clearance We welcome the unique ...

align technology investment with business priorities. You will provide strategic leadership and guidance across: Retail systems and in store technology Ecommerce platforms and digital customer experience Data, reporting, and analytics Infrastructure, security, and technology governance Delivery will be achieved through strong leadership of internal teams within IT, Data … Provide strategic oversight and tactical guidance across retail, ecommerce, data, and core systems Collaborate with fellow Directors to ensure technology underpins commercial, operational, and customer objectives Lead technology investment planning, vendor strategy, and major system decisions Establish appropriate governance, security, resilience, and scalability Ensure technology delivers measurable business value ...

broad range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in Enterprise Data management, Reporting, Planning and Consolidation.You will … delivery quality and commercial performance across an engagement and shaping the go-to-market for Finance Planning, Performance & Close.Connect to your skills and professional experience To be successful in this role you are required to have:Deep, hands-on expertise across the pillar lifecycle, having led delivery on three ...

broad range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in Enterprise Data management, Reporting, Planning and Consolidation.You will … delivery quality and commercial performance across an engagement and shaping the go-to-market for Finance Planning, Performance & Close.Connect to your skills and professional experience To be successful in this role you are required to have:Deep, hands-on expertise across the pillar lifecycle, having led delivery on three ...

partnering with an award-winning, international technology company that's helping some of the world's best-known consumer brands deliver highly personalised customer experiences. With a strong reputation for innovation, a people-first culture, and significant investment in employee development, this is an excellent opportunity to build … long-term career within CRM and customer marketing. The organisation has experienced consistent global growth and offers a collaborative environment where employees are encouraged to take ownership, develop new skills, and progress their careers. Internal promotion and ongoing learning are central to the culture, making it an ideal home ...

ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between … customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.What you will doPartner with customers in long-term engagements to provide technical ...

ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between … customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.What you will doPartner with customers in long-term engagements to provide technical ...

critical financial services. Here, you'll work on mission-critical identity and access management solutions that sit at the intersection of security, innovation, and customer experience — with the resources and global reach to make a real impact.As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank … contributing to a firm entrusted with holding trillions in assets across more than 100 countriesJob responsibilitiesDesign and develop secure authentication and authorization solutions across customer-facing channels and enterprise platformsModernize identity and access management systems, including authentication and authorization frameworks aligned to open standardsEvaluate and prototype internal and vendor ...

working on: Setting the technology roadmap and translating it into priorities the business can actually execute Retail systems, ecommerce platforms and the digital customer experience Data, reporting and analytics Infrastructure, security and governance Leading the internal IT/Data/Ecommerce teams and managing external suppliers and partners ...