17 of 17 Root Cause Analysis Jobs in Scotland

Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management. Incident & Problem Management: Oversee critical incidents, root cause analysis, and service restoration activities, ensuring timely communication and resolution. Change & Release Oversight: Provide technical validation and risk assessment for infrastructure and platform changes. Continuous Improvement … value and accountability. Technical Depth: Strong expertise in hybrid cloud architectures, automation, virtualisation, storage, networking, and security integration. Problem Solving: Analytical and pragmatic in resolving service issues and driving root cause elimination. Communication: Clear and confident communicator with both technical and non-technical stakeholders. Continuous Improvement Mindset: Looks for opportunities to enhance efficiency, cost control, and service quality More ❯

across GCP, ensuring resilience, cost-efficiency, and data security. • Collaborate closely with infrastructure, architecture, and cybersecurity teams to meet internal risk, compliance, and governance requirements. • Support live systems, perform root cause analysis, and implement solutions for incidents and performance bottlenecks. Qualifications and experience: The ideal candidate for this role will have the below experience and qualifications: • Bachelor More ❯

slot batch and applications which serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity. Perform application recovery, incident management and conduct root cause analysis, debugging failures and applying fixes across the global time zones. Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring. Evaluate More ❯

technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct root cause analysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯

and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate with engineering and product teams More ❯

testers, and respond to lab-wide inquiries • Participate in meetings with external providers to shape new functionality • Mentor junior team members and contribute to technical strategy and innovation • Conduct root cause analysis and lead proof-of-concept initiatives WHAT YOU'LL NEED: • FNZ Platform Expertise - Strong technical knowledge of FNZ, ideally with direct experience • Financial Services Knowledge … Solid understanding of retirement and investment products • Technical Skills - Familiarity with SQL, XML, JSON, APIs, and data modelling • Business Analysis - Skilled in requirements gathering, defect analysis, and documentation • Collaboration & Leadership - Ability to work cross-functionally and mentor others DESIRABLE KNOWLEDGE: UK Pensions, ISAs, GIAs Regulatory Change Investment administration, model portfolios, CASS, PAS, CID Cash account flows and ISA More ❯

reports, compliance records, and fault logs . Perform manual and automated testing in Linux and Windows environments, ensuring software reliability. Investigate and report defects, providing clear reproduction steps and root cause analysis to engineering teams. Qualifications Required Skills: 5+ years experience in embeddedsoftware test engineering , ideally within defence , aerospace , or other safety-critical systems Strong understanding of More ❯

s Escalation Management team to represent Mitel to the customer, ensuring escalations are handled efficiently, transparently, and in alignment with service expectations Lead and facilitate Post-Incident Reviews and Root Cause Analysis (RCA) sessions, driving the implementation of corrective actions to prevent recurrence. Team Coordination & Collaboration Manage and coordinate delivery teams, fostering collaboration and accountability to achieve More ❯

Infrastructure as Code (IaC) practices using Bicep or Terraform. Set up and maintain observability for integration components using Azure Monitor, Application Insights, and Log Analytics. Support incident response and root cause analysis for integration-related issues. Apply security best practices across integration solutions, including authentication, encryption, and access control. Ensure compliance with internal and external standards (eg More ❯

solution design Maintain and improve technical documentation, policies, and procedures Manage vendor escalations and technical case handling Assist the Technical Services Manager with major incident reports, service reviews, and root cause analysis Perform regular maintenance and patching of network and security systems Identify and recommend service improvements and automation opportunities Mentor junior engineers and share technical knowledge More ❯

to system solutions. Proficient in SQL, Oracle reporting tools (BI Publisher, OTBI), data migration (FBDI, ADFdi), and integration platforms like Oracle Integration Cloud. Skilled in diagnosing complex issues, performing root cause analysis, and delivering data-driven solutions. Experience leading cross-functional projects and engaging with stakeholders, vendors, and Oracle support. Strong documentation and training capabilities, with experience More ❯

support external and internal audits, including traceability and recall exercises. • Safeguard product quality—ensuring in-process and finished goods meet customer standards. • Investigate complaints, non-conformances, and deviations; drive root cause analysis and implement CAPAs. About You: • Degree in a scientific discipline or extensive manufacturing experience with a strong focus on Quality systems. • Proven track record in More ❯

Power Apps, Power Automate). Coordinate data architecture across ERP, document management, and workflow systems. Support structured change management including documentation, rollback plans, and user communication. Lead troubleshooting and root cause analysis, liaising with internal IT and vendors. Support development of training and competency systems within Microsoft 365 environments. Document system architecture, integrations, and workflows for long More ❯

Using systems thinking techniques, to lead process mapping, review and redesign projects including mapping 'as is' and 'to be' processes What you'll need to succeed Ability to complete root cause analysis to gain insights and solve service delivery problems Knowledge of analyst frameworks, business processes, process mapping and business requirements methodologies Strong process engineering skills including More ❯

ensuring service quality stays top tier. You'll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you'll act as the bridge between Managed Services and Professional Services, ensuring smooth project handovers and consistent technical standards. More ❯

ensuring service quality stays top tier. You'll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you'll act as the bridge between Managed Services and Professional Services, ensuring smooth project handovers and consistent technical standards. More ❯

with the Play or Spring frameworks. Exposure to NoSQL databases (e.g., MongoDB, Cassandra, DynamoDB). Knowledge of microservices architectures and containerisation (Docker, Kubernetes). Experience conducting system autopsies or root cause analyses after production incidents. More ❯