126 to 150 of 150 ITIL V3 Jobs in the South East

or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in tackling complex customer issues by leveraging your own technical … Proven leadership and team management skills with a focus on IT service delivery. Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks. In-depth knowledge of ticketing systems and performance management tools. Experience working in a fast-paced, customer-centric environment. Excellent more »

with external partners, including resolving conflicts arising from changing priorities. · Familiarity with common information security management frameworks like NIST, PCI, GDPR, ISO Series, OWASP, ITIL, ISF Standards of Good Practice (SoGP), and ISACA’s Control Objectives for Information and related Technology (COBIT) frameworks. Areti Group – Carbon positive tech recruitment | 🌳🌳🌳 | We more »

IT infrastructure, processes and vendors, creation of the integration roadmap and support all projects throughout their development lifecycle. This transition will be led by ITIL framework and principals. Essential experience: Strong track record of delivering a range of complex IT Change, Regulatory and Business Change projects Experience engaging, managing and more »

detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. more »

detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge Project People is acting as an Employment Business in relation to this vacancy. more »

detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy. more »

of available products (laptops, cell phones and peripherals). Good verbal and written communication, specifically dealing with stakeholders at all levels. Good knowledge of ITIL framework and best practices, Compliance Management. Good Knowledge about Purchase Orders. Good Knowledge of end-to-end IT Asset Management and IT hardware/SIM more »

to meet your team objectives & goals Team Leadership Able to use own initiative to troubleshoot and find solutions to technical issues Good understanding of ITIL principles Following the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment Technical skills: Good level of knowledge Microsoft office applications (Outlook, Excel, Word) Good understanding … knowledge of hardware components Good working knowledge of Windows Operating Systems/Server Good working knowledge of Network Infrastructure and System Components Desired Skills: ITIL Foundation Certification SDI Certification or relatable certification/experience Clearance Requirements: Clearance to Start BPSS Clearance for Role SC Intrigued? Wed love to hear from more »

experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication, and interpersonal skills. Strong analytical more »

delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across more »

timely execution. Assist with IT hardware stock management and reporting and track against budget Contribute to and help maintain internal processes and documentation (including ITIL based docs) to ensure their refresh cycle is kept current Attend and manage the administration of the weekly Change Advisory Board including documenting and communicating … on knowledge of utilising Microsoft products (O365) including Sharepoint Have the ability to multitask and prioritise workload, while maintaining efficiency and quality of work ITIL Foundation certified or exposure to an IT ITIL environment Reporting or dashboard skills using Microsoft Power BI or similar Experience in a similar role in more »

services with demonstrable experience in clarifying requirements, understanding the commercials behind a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and more »

t bring the experience don’t be put off, see them as areas you will gain exposure to and learn about. We utilise an ITIL based service management tool for ticket management, so previous experience of ITIL would be great, as would Sharepoint On-line (365). We have a more »

Support and Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures. Defining new process and procedure for operations. Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc. Ensure and develop relationship with customers … of the team and work closely with Architects and SMEs Mandatory Skills and Certification: Working knowledge and understanding of Service Management tools. Understanding of ITIL framework Extensive Experience of EUC & Service Desk and Onsite manager experience. Strong Leadership, People & Customer relationship skills and drive to push things within and outside more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/2nd service desk … professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential part of this job. The role more »

Project Steering Groups Product and Project Manager, the person: Minimum 3 years of experience within Product or Project Management Office role Working knowledge of ITIL Change Management, Risk Management and Mitigation, Budget Management and MoSCoW Requirements Technique Proficient in business analytics, requirements gathering and conflict resolution Excellent communication, organisational and … and customer needs Comfortable handling multiple concurrent small medium-sized projects Expert in multiple project methodologies, ideally including Waterfall, Agile and COTS PRINCE2/ITIL Foundation or Certified Product Manager qualifications would be desirable Product and Project Manager, the benefits: Competitive Salary 25 days Annual Leave plus Bank Holidays Private more »

the pathology information system, taking into account their potential impact on service users and acting to minimise the impact. Desirable Knowledge of ITIL (Information Technology Infrastructure Library) and its recommendation and guidelines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order more »

IT Controls Analyst - IT Security Analyst - GRC. 50k + 5.6k Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - Flexible. Hampshire. Permanent. T6/MN/18678. The IT Controls Analyst will manage IT Controls & IT Risk Management - GRC. more »

IT Controls Analyst - IT Security Analyst - GRC. £50k + £5.6k Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - Flexible. Hampshire. Permanent. T6/MN/18678. The IT Controls Analyst will manage IT Controls & IT Risk Management - GRC. more »

IT Controls Analyst - IT Security Analyst - GRC. Permanent. T6/MN/18678. £50k + £5.6k Car Allowance + 5% Bonus + Benefits Package. 📍 Hybrid Working - Flexible. Hampshire. The IT Controls Analyst will manage IT Controls & IT Risk Management - GRC. more »

IT MANAGER An excellent opportunity has arisen to work for our prestigious client based at the Head Office in Theale as their UK IT Manager . As the IT Manager, you will be responsible for: Responsible for strategy, planning and more »

UK IT Manager Theale Berkshire Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a UK IT Manager to join their more »

Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you’ll be … unsure of the solution – the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we’ll commit more »

and ensure high-quality deployment. Identify improvement opportunities. About You: Experience working with multiple Servicenow modules. Relevant ServiceNow certifications (CSA, CIS - ITSM, ITILv3 advantageous) ITIL process definition and integration solutions knowledge. Experience leading ITSM implementation projects and ServiceNow life-cycle implementations. Expertise in ServiceNow deployments, ITSM migrations, upgrades, and integration … with third-party tools. Strong ITIL process knowledge and ability to align with customer requirements and industry standards. Excellent communicator, both written and verbal. Strong team management skills and highly organised. How to Apply: Please send over you updated CV to be considered for this role. more »

IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met … diverse team Knowing the IT estate/strong IT architecture - knowledge of OSS/BSS/CRM/ORM which supports apps and websites ITIL Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. more »