51 to 75 of 92 Journey Map Jobs in the South East

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer journeys for mobile and More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You’ll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

as Figma and Sketch • Experienced in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journey mapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and data science are all desirable. More ❯

ll lead engagements that drive meaningful, data-informed transformation for our clients. You’ll play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps. This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships More ❯

you Experience with agile development approaches and iterative improvement processes. Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting. Excellent leadership and stakeholder management skills and demonstrated experience working with diverse stakeholder groups. Ability to communicate complex technical concepts to non-technical audiences. Note More ❯

you Experience with agile development approaches and iterative improvement processes. Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting. Excellent leadership and stakeholder management skills and demonstrated experience working with diverse stakeholder groups. Ability to communicate complex technical concepts to non-technical audiences. Note More ❯

ve probably used one of our products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

Are you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager and play a key role in improving our end-to-end customer journey! As a Customer Journey Manager , you will collaborate across teams to influence and enhance specific customer touchpoints, using the voice of the … environments. Ability to manage customer feedback and complaints, addressing root causes. Adaptability under pressure and flexible working arrangements. ITIL certification. Strong analytical skills using Excel. Experience in customer journey mapping and process documentation. Lean Six Sigma certification (Yellow or Green Belt). Knowledge of ConnectWise and other business systems. Valid driving license. Why Join Air IT? Be part More ❯

and communication channels with customers including IT Service Partner Teams. Proactive ownership approach to problems and issues. Ability to manage multiple multi-budget, complex suppliers. Experience of customer journey mapping and driving the improvement to customer experience. What can we offer you? Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension More ❯

teams apply the latest thinking and approaches to solve complex problems. Operate in multidisciplinary teams to deliver contractual deliverables including transformation roadmaps, process definitions and customer/user journey maps Contribute to development of our industry perspective and market point of view in Communications and Media We are looking for the following profiles and skills: Experience in Communications … to-end solutioning of large-scale data projects. Deep knowledge of market leading data and technology vendors to deliver engagements Process & Architecture Design Process Definition, Customer/User Journey Maps Innovation – assessing latest technologies and identifying value-driven use cases that deliver growth to client businesses. Set yourself apart: Background in Consulting and an understanding/experience working More ❯

overall customer experiences. Implement new technologies and best practices to improve email performance, deliverability, and open rates. Use data and insights to continuously optimise campaign performance and customer journey mapping. Ensure compliance with GDPR and data privacy regulations. Collaborate with the wider marketing team to support integrated campaign strategies. About You: 3+ years of proven experience in CRM More ❯

overall customer experiences. Implement new technologies and best practices to improve email performance, deliverability, and open rates. Use data and insights to continuously optimise campaign performance and customer journey mapping. Ensure compliance with GDPR and data privacy regulations. Collaborate with the wider marketing team to support integrated campaign strategies. About You 3+ years of proven experience in CRM More ❯

with stakeholders and the wider organization. Contribute to the direction of strategic initiatives based on insights learned from research. Continuously monitor user feedback and update appropriate artifacts. (e.g., journey maps, personas) Champion the voice of the user throughout the company through cross-functional team collaboration, shared learning, and presentations. What we look for: Proven experience conducting user research More ❯

within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journey mapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯

insights on solution readiness and risks. Represent the team in Dependency Management and Critical Initiative Tracking (CIT) forums. Champion customer-centric decision-making using design thinking and customer journey methodologies. Key Competencies Deep understanding of business architecture and operating model transformation. Strong strategic thinking combined with sharp attention to delivery detail. Exceptional stakeholder engagement, communication, and facilitation skills. … experience in business solution design, transformation, or enterprise-level change. Proven success in large-scale, multi-partner programme delivery. Strong background in customer-centric design, design thinking, and journey mapping is highly desirable. Why Join Us? Contribute to high-impact initiatives shaping the future of business operations. Collaborate with passionate, forward-thinking professionals across disciplines. Be part of More ❯

the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journey mapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯

search marketing efforts 5+ years managing paid media campaigns 3-5 years managing agency relationships Expertise in search marketing channels (paid & organic) Deep understanding of user experience and journey mapping Experience with SEO tools like Google Analytics, Search Console, SEMRush, Ahrefs, Surfer Creative problem-solving skills Strong analytical skills to communicate outcomes effectively Ability to handle multiple projects More ❯

conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journey mapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design, CTA language, and More ❯

and stakeholder management skills. Strategic thinker who is also execution-oriented; thrives in ambiguity and is comfortable with change. PREFFERED ATTRIBUTES Experience in building success frameworks and customer journey maps in evolving CS functions. Strong technical acumen to work closely with product and engineering teams. Passion for customer-centricity, with a natural bas toward ownership and proactivity. Interested More ❯

employees Highly successful and secure public company The Role Build relationships with some of the biggest retailers in the world Plan and deliver CRM strategy and customer journey mapping Work cross-functionally within the Professional Services team alongside CS Directors, CRM Managers, Campaign Managers, ESP professionals and Project Managers. Requirements Deep CRM marketing knowledge and strategy experience Retail More ❯

secure public company The Role Own and grow client relationships with some of the biggest eCommerce/retailers in the world Plan and deliver CRM strategy and customer journey mapping Oversee a professional services team including CRM Managers, Campaign Managers, and ESP professionals Requirements Customer success or agency experience focused on CRM/ESP/CDP Commerciality - grow More ❯