101 to 125 of 224 Problem Management Jobs in the South East

on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a … seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers, and … CAPTG teams Support the Director of Service & Infrastructure and deputise when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous More ❯

/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow … platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude with strong More ❯

line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and … techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd … variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

reliability. Technological evolution: Supports projects that aim to introduce improvements to the applications owned. Actively contributes to the migration of applications to the public cloud (Azure). Incident and Problem Management: Drive and support rapid resolution of incidents by involving relevant stakeholders and directing incident recovery process. Use automation and tooling directly where applicable. Has the ability to … sector companies to help them define and implement their projects in two fields: Digital Systems Embedded and critical systems, IoT, information systems, and digital solutions for businesses Operations Performance: Management of projects, quality, and industrial performance We are present in seven countries (France, Spain, Belgium, UK, Germany, USA and Canada). More ❯

reliability. Technological evolution: Supports projects that aim to introduce improvements to the applications owned. Actively contributes to the migration of applications to the public cloud (Azure). Incident and Problem Management: Drive and support rapid resolution of incidents by involving relevant stakeholders and directing incident recovery process. Use automation and tooling directly where applicable. Has the ability to … sector companies to help them define and implement their projects in two fields: Digital Systems Embedded and critical systems, IoT, information systems, and digital solutions for businesses Operations Performance: Management of projects, quality, and industrial performance We are present in seven countries (France, Spain, Belgium, UK, Germany, USA and Canada). More ❯

restoration of normal operations. Manage the flow of information during an incident, keeping stakeholders informed and collaborating with various teams. Document and maintain all policies and processes related to Problem Management. Coordinate investigations and drive a reduction of repeat incidents by identifying and tracking trends. Identify trends in incidents to proactively address potential issues Document and maintain all policies … best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes More ❯

restoration of normal operations. Manage the flow of information during an incident, keeping stakeholders informed and collaborating with various teams. Document and maintain all policies and processes related to Problem Management. Coordinate investigations and drive a reduction of repeat incidents by identifying and tracking trends. Identify trends in incidents to proactively address potential issues Document and maintain all policies … best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes More ❯

solutions within the Sprint Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions Ensure adherence to appropriate governance and change control standards Skills and Experience required Proven experience developing solutions using the full capability More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

troubleshoot real-time issues in a live airport environment under pressure. Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders. Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards. Strong documentation and communication skills for logging incidents, updates, and resolutions. Willingness to work in shift patterns, including early mornings, late evenings … airline schedule disruptions and system impacts during IROPs (irregular ops). Experience supporting international airport environments or multi-airline terminals. Ability to perform root cause analysis and contribute to problem management. Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction. Awareness of aviation security protocols and operational compliance at airports. Rewards & Benefits: TCS is More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate … will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. … Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate … will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. … Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major … incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons … learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving … on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting … and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on major incident and problem management At least 3 years’ experience in a dedicated major incident or problem management role More ❯

Social network you want to login/join with: We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to handle complex support needs in a regulated environment. Role Summary Reporting to the Head of Service Management … you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to major incident and problem management processes Drive service improvements and help upskill the support function What You’ll Need Hands-on experience with ITSM tools such as ServiceNow Proven experience working in … regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in service management and customer support Skilled in triaging, diagnosing, and resolving incidents Excellent communication and stakeholder engagement Familiarity with ITIL processes and working in regulated industries Apply now if you'd like to be considered for this role! #J-18808-Ljbffr More ❯

Contract Role: Service Analyst 📍 Hybrid (2 days onsite | London) 🗓️ 6 months | 💼 Inside IR35 🌍 Sector: UK Energy We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to handle complex support needs in a regulated environment. Role Summary … Reporting to the Head of Service Management, you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to major incident and problem management processes Drive service improvements and help upskill the support function What You’ll Need Hands-on experience with ITSM … tools such as ServiceNow ITIL (v3/v4) qualified Proven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in service management and customer support Skilled in triaging, diagnosing, and resolving incidents Excellent communication and stakeholder engagement Familiarity with ITIL processes and working in regulated industries Apply now if you'd like to be More ❯

Contract Role: Service Analyst 📍 Hybrid (2 days onsite | London) 🗓️ 6 months | 💼 Inside IR35 🌍 Sector: UK Energy We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to handle complex support needs in a regulated environment. Role Summary … Reporting to the Head of Service Management, you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to major incident and problem management processes Drive service improvements and help upskill the support function What You’ll Need Hands-on experience with ITSM … tools such as ServiceNow ITIL (v3/v4) qualified Proven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in service management and customer support Skilled in triaging, diagnosing, and resolving incidents Excellent communication and stakeholder engagement Familiarity with ITIL processes and working in regulated industries Apply now if you'd like to be More ❯

portfolio, delivering reliable cost reporting and performance telemetry and optimising the cloud environments. The successful candidate will develop FinOps processes to ensure effective cost management. Governance of the cost management, financial reporting and risk management of workloads on Azure platform and act as point of contact for any issues, incidents or problems. Supporting ITIL processes – incident, change management and problem management. Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance. Working with the wider team and automation tooling to ensure enforcement of cost management. Support the Azure VM lifecycle management in line with the Cloud Management process. Engaging and building relationships with external 3rd party support partners as … needed for system maintenance/support/troubleshooting We’re looking for an FinOps Engineer who can demonstrate the following experience; Demonstrable troubleshooting and problem solving skills. Experience with Entra ID is essential and you’ll have previously supported and developed Azure and/or AWS. Experience with infrastructure as code (ARMBicepTerraform). Experience with scripting and command line More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯

Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents … disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership and team management More ❯