126 to 150 of 224 Problem Management Jobs in the South East

on the needs of clinical trials/programs and internal or external stakeholders. Lead projects and/or workstreams actively engaging team members from start to closure Use project management tools for lean execution of a project Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties Continuously evaluate roadmap of each technology/… with IT to re-test defects after a fix has been applied, including regression testing Support integrations landscape and validation needs Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy Participate in strategy projects implementing new solutions Ensure implementation follows the landscape strategy Create and review … standards and timelines that are consistent with business needs. Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems Change management understand how to cope with change and influence/motivate others to deal with change Act as DHE Liaison with named DUs to establish strong cross-functional relationships and More ❯

and Service Reliability engineering teams in Aviva. A bit about the job: Manage BAU tasks to support Cloud Hosting Platform Services in AWS and Microsoft Azure, including incident and problem management, patching, rebuilding, recoverability, and ensuring security compliance Oversee performance of the sourcing partner, taking action to improve service delivery for end consumers Drive continuous improvements across the … reduce manual intervention Manage the operational acceptance of new services transitioned from Platform Engineering and Cloud Enablement teams into BAU, and provide service performance insights and recommendations through regular management information Skills and experience we’re looking for: Valid qualifications in AWS and/or Azure Fundamentals (at minimum) Extensive experience with cloud platform hosted on Amazon Web Services … or Ruby. Experience with continuous integration tools such as Jenkins and the use of tools for deployment, monitoring, and troubleshooting of system resources Experience of ITIL, specifically incident and problem management What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one More ❯

both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and More ❯

both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and More ❯

both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and More ❯

Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty Provide leadership to teams and individual team members, displaying role model behaviours Relationship management of the technical relationships with vendors, third parties and the wider Capgemini Ensure SAP technical delivery is performed according to agreed specification Own technical problem management and … Able to set direction, technical scope and to build/lead teams of technical individuals and manage their technical deliverables Excellent communication, influencing and facilitation skills, in particular for problem solving/troubleshooting activities Assertiveness in dealing with people at all levels within and outside of the delivery organisation, including partner and client organisations Issue management, prioritisation and More ❯

you will be responsible for: Day-to-day DC Operations • Lead the successful operations of the Aldermore Group data centre environments. • Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. • Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities • Responsible Financial Budgeting for all … on-premises hosted services. • Site level Procurement • Site Risk Management • Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. • Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets • Maintain all documentation in an ‘audit ready’ state • Capacity management including power, floor space and assisting with forecasting loadings. … Change management approval site level responsibility. • Support the CTO team with Incident and problem management. • Assist with hardware replacements, RMA tasks • Managing new and existing business requirements • Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. • Encourage cross departmental collaborative working and lead by example More ❯

group, including AMS/partner oversight and feedback. Define team topologies for delivery. Foster a culture of team-driven decision-making, trust, and collaboration, inclusive of peers within Product Management and Platform teams. Coach teams to improve collaboration and outcomes. Assess and propose continuous improvement strategies, including resourcing strategies (e.g., insourcing) to build team capacity and capabilities. Position will … have direct supervisory responsibility for 3-6 individuals, with an extended team located in Bangalore, India. Portfolio Management: In alignment with Product Managers, be accountable for the ERP FICO delivery portfolio, from intake and prioritization to release management and operations. This includes dependency management and capacity planning. Oversee robust release management, ensuring alignment with platform teams … processes supported by ERP applications by practicing effective IT general controls (ITGC) and adherence to GxP requirements. Serve as the point of escalation for delivery issues and roadblocks. Stakeholder Management & Communication: Maintain clear communication channels with stakeholders related to the delivery and support of FICO products. Build strong relationships with internal technical leaders, service providers, supplier managers, and business More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation … including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems (Jira Service Management or … similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms such as Observium, MCP by Ciena, and New Relic Clear and calm communicator with the More ❯

and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the More ❯

and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the More ❯

the ability to effectively communicate technical information to non-technical stakeholders. Customer Service: Strong customer service skills, with a focus on responsiveness, empathy, and professionalism in interactions with executives. Problem-Solving: Proven ability to identify, analyze, and resolve complex technical issues. Experience in proactive monitoring and problem management. Collaboration: Ability to work collaboratively with other IT teams and More ❯

Service Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that … customer expectations. Successful candidate must be eligible for high level clearance. Your experience To be successful in this role, you should: Have a proven track record of Service Delivery Management Customer management Reporting internally and externally Incident management Problem management Change management Release and Deployment Capacity and Availability Reporting Commercial governance Contract adherence and More ❯

an onsite position; applicants should be within a commutable distance to our Maidenhead office and able to commit to 5 days a week in the office. Key Responsibilities Incident & Problem Management: Troubleshoots and accurately diagnoses and/or forwards IT-related issues Walks users through the recommended problem-solving steps Service Request Fulfillment: Provides software and hardware … products as well as workplace equipment following work instructions Fulfills user and access management requests following work instructions Answers and/or forwards technical questions and supports users in all IT technical matters Learns technical change requests implemented by backend teams Manages assets, stock, and demand Takes care of accurate stock and inventory management and prepares asset demands More ❯

service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex … space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a dynamic, collaborative team Genuine career growth in a booming security sector A culture that values More ❯

a core element of the Client Services function and will partner closely with Sales and Operations to ensure services are deployed, tested and released effectively. Key Skills Mandatory Project Management Expertise: Demonstrated success in managing IT Services projects. Industry Knowledge: Foundational understanding of IT (infrastructure, cloud, and collaboration technologies). Operational Knowledge: Foundational knowledge of operational practices – Incident, Change … and Problem Management. Certification: Accredited in Prince II or PMI. Client-Facing Skills: Exceptional communication, presentation, and negotiation skills. Client Engagement : Excellent client-facing and presentation skills. Proven ability to juggle multiple projects in a fast-paced environment. Software Proficiency: Thorough knowledge of MS Project, Word, Excel, and PowerPoint. Influence and Impact: Strong ability to influence key decisions. Technical … Excellent client-facing meeting and presentation skills. Personal Attributes: Demonstrates personal drive, initiative, team-working capabilities, flexibility, resilience, and effective communication. Responsibility : Ability to take ownership and responsibility. Relationship Management : Skilled in managing relationships effectively. Pressure Management: Ability to work efficiently under pressure. Time Management: Excellent time management and prioritization skills. Self-Motivation: Self-motivated with More ❯

service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex … space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a dynamic, collaborative team Genuine career growth in a booming security sector A culture that values More ❯

Delivery projects, ensuring program goals are reached • Manage budget and funding channels for maximum productivity What you’ll be doing... This role will be focused on the technical project management of our international Private 5G Network projects. This role requires a mix of organizational, technical, and consultative skills. A successful resource will have a knack for building relationships with … sales teams, internal and external technology partners, product managers, and third parties to build and deliver successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. A successful candidate will have the ability to manage internal and external stakeholders at all levels in an organization. … to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 More ❯

Delivery projects, ensuring program goals are reached • Manage budget and funding channels for maximum productivity What you’ll be doing... This role will be focused on the technical project management of our international Private 5G Network projects. This role requires a mix of organizational, technical, and consultative skills. A successful resource will have a knack for building relationships with … sales teams, internal and external technology partners, product managers, and third parties to build and deliver successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. A successful candidate will have the ability to manage internal and external stakeholders at all levels in an organization. … to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 More ❯

level systems, supporting mission-critical environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships … e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills: Technical Experience: Strong background in zSeries Storage Engineering or equivalent experience IBM DS8K disk … Storage tools: DFHSM, DFDSS, ICKDSF, DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal Attributes: Strong work ethic and More ❯

level systems, supporting mission-critical environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships … e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills: Technical Experience: Strong background in zSeries Storage Engineering or equivalent experience IBM DS8K disk … Storage tools: DFHSM, DFDSS, ICKDSF, DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal Attributes: Strong work ethic and More ❯

level systems, supporting mission-critical environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships … e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills: Technical Experience: Strong background in zSeries Storage Engineering or equivalent experience IBM DS8K disk … Storage tools: DFHSM, DFDSS, ICKDSF, DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal Attributes: Strong work ethic and More ❯