126 to 150 of 170 Problem Management Jobs in the South East

areas such as servers, end clients, cloud services, etc. Primary Responsibilities • Support the Project team with all technical activities within planned timeframes and ensuring that project governance is followed. • Management and troubleshooting of incidents relating to: o Active Directory including Group Policy o Windows Server environment o Telephony and related infrastructure including Contact Centre and Call Recording applications • Working … and infrastructure. Skills, Competencies & Personal Qualities • Strong Infrastructure and end user support skills and experience • Contribute with ideas and suggestions on continuous service improvement • Strong experience of incident and problem management including 3rd party service providers • ITIL V3 Foundation qualified • Must be able to work collaboratively with a range of colleagues both in the wider organisation, and with More ❯

Maintain VDI environments (Citrix/VMware Horizon/Azure Virtual Desktop) optimized for high-performance trading applications. Assist with VDI Design and build. Onsite Support for incident response and problem management . Monitor, troubleshoot, and tune VDI performance to minimize latency and maximize reliability. Provide Tradefloor support for Trader Users. Laise with network, storage, and systems teams to More ❯

Maintain VDI environments (Citrix/VMware Horizon/Azure Virtual Desktop) optimized for high-performance trading applications. Assist with VDI Design and build. Onsite Support for incident response and problem management . Monitor, troubleshoot, and tune VDI performance to minimize latency and maximize reliability. Provide Tradefloor support for Trader Users. Laise with network, storage, and systems teams to More ❯

a strong track record of managing testing teams and environments, and you're p assionate about driving quality and efficiency. Your toolkit includes a deep understanding of defect lifecycle management, test planning, execution, and reporting . You're confident working with test management tools and have a working knowledge of SQL . Ideally, you've also had exposure … our users receive outstanding service. Key Responsibilities Summary Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

troubleshoot alerts and events generated by BMC systems to ensure optimal performance. Develop and manage service models to understand dependencies and the health of IT services. Support incident and problem management processes for monitored systems. Drive continuous improvement by identifying opportunities to enhance monitoring capabilities and operational efficiency. Ensure compliance with audit and security requirements through proactive monitoring … attack vectors. Hands-on experience with network troubleshooting and Scripting or programming languages. Ability to work collaboratively with cross-functional teams and manage own technical deliverables. Strong analytical and problem-solving mindset, with attention to operational detail. Contract Details Duration: Initial 6 months (with view to extend) Day Rate: up to £325 per day (Inside IR35) Location: Hybrid - Wokingham More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

and feature testing including Vulnerability scans and base staging configuration. Deployment Standards Documentation Providing training for Solution/Product overviews and configuration training to support teams for BAU implementation, Problem Management and monitoring. Providing both Training documentation, Video and Instructor Led Training Sessions internally. Providing routine Reports or assist teams to enable the gathering of reporting on system … highly desirable. Youll be proficient in UC VOICE, Cisco Servers, VMware, Windows Server, VEEAM, Synology, SIP, G711alaw, Cisco CUBE SBCs, Gateways, and modems. Well need you to have strong problem-solving abilities for complex security issues. Excellent interpersonal skills; ability to explain technical concepts to non-technical audiences. Youll have experience in leading and mentoring technical teams. Whats in More ❯

Governance activities. SQL Servers (ETL, RDM, RDRM, CRM, DPR, Arrear_RM, SSIS) - Support, Maintenance, Remediation and Governance activities. Key responsibilities: Good Knowledge on Snowflake, SQL Server. Support in incident management Monitor daily operations and data movements (Oracle, SQL Server, Snowflake, Kafka) Service request handling (user creation, data requests, audit, reporting etc.) Implement security and user access framework Support in … patching and DR events Change and problem management Deployments and RTL Support Database provisioning, maintenance, and administration Database and server performance improvement Data archiving and purging framework Database monitoring and alerting Configuration management and documentation Data protection procedures Cost monitoring and optimization initiatives Third-party integrations with multiple tools Migration of tables from ODS/Oracle to … legacy reporting) File loading and file creation frameworks Storage space and cost optimization Observability with Datadog dashboards Minimize Azure SQL DB dependency by moving data to Snoflake. User access management and auditing Maintenance and monitoring of database health - daily reports Table partition implementation File loading and automation framework SSIS packages for ETL and parallel file loading jobs Maintenance and More ❯

Governance activities. SQL Servers (ETL, RDM, RDRM, CRM, DPR, Arrear_RM, SSIS) – Support, Maintenance, Remediation and Governance activities. Key responsibilities: Good Knowledge on Snowflake, SQL Server. Support in incident management Monitor daily operations and data movements (Oracle, SQL Server, Snowflake, Kafka) Service request handling (user creation, data requests, audit, reporting etc.) Implement security and user access framework Support in … patching and DR events Change and problem management Deployments and RTL Support Database provisioning, maintenance, and administration Database and server performance improvement Data archiving and purging framework Database monitoring and alerting Configuration management and documentation Data protection procedures Cost monitoring and optimization initiatives Third-party integrations with multiple tools Migration of tables from ODS/Oracle to … legacy reporting) File loading and file creation frameworks Storage space and cost optimization Observability with Datadog dashboards Minimize Azure SQL DB dependency by moving data to Snoflake. User access management and auditing Maintenance and monitoring of database health - daily reports Table partition implementation File loading and automation framework SSIS packages for ETL and parallel file loading jobs Maintenance and More ❯

Governance activities. SQL Servers (ETL, RDM, RDRM, CRM, DPR, Arrear_RM, SSIS) – Support, Maintenance, Remediation and Governance activities. Key responsibilities: Good Knowledge on Snowflake, SQL Server. Support in incident management Monitor daily operations and data movements (Oracle, SQL Server, Snowflake, Kafka) Service request handling (user creation, data requests, audit, reporting etc.) Implement security and user access framework Support in … patching and DR events Change and problem management Deployments and RTL Support Database provisioning, maintenance, and administration Database and server performance improvement Data archiving and purging framework Database monitoring and alerting Configuration management and documentation Data protection procedures Cost monitoring and optimization initiatives Third-party integrations with multiple tools Migration of tables from ODS/Oracle to … legacy reporting) File loading and file creation frameworks Storage space and cost optimization Observability with Datadog dashboards Minimize Azure SQL DB dependency by moving data to Snoflake. User access management and auditing Maintenance and monitoring of database health - daily reports Table partition implementation File loading and automation framework SSIS packages for ETL and parallel file loading jobs Maintenance and More ❯

Governance activities. SQL Servers (ETL, RDM, RDRM, CRM, DPR, Arrear_RM, SSIS) – Support, Maintenance, Remediation and Governance activities. Key responsibilities: Good Knowledge on Snowflake, SQL Server. Support in incident management Monitor daily operations and data movements (Oracle, SQL Server, Snowflake, Kafka) Service request handling (user creation, data requests, audit, reporting etc.) Implement security and user access framework Support in … patching and DR events Change and problem management Deployments and RTL Support Database provisioning, maintenance, and administration Database and server performance improvement Data archiving and purging framework Database monitoring and alerting Configuration management and documentation Data protection procedures Cost monitoring and optimization initiatives Third-party integrations with multiple tools Migration of tables from ODS/Oracle to … legacy reporting) File loading and file creation frameworks Storage space and cost optimization Observability with Datadog dashboards Minimize Azure SQL DB dependency by moving data to Snoflake. User access management and auditing Maintenance and monitoring of database health - daily reports Table partition implementation File loading and automation framework SSIS packages for ETL and parallel file loading jobs Maintenance and More ❯

Minimum 7 years of IT experience in large-scale environments (preferably financial) At least 4 years of hands-on DevOps experience Strong command of Kubernetes and kubectl Helm chart management AWS infrastructure and services GitLab CI/CD and Git branching strategies Linux and bash scripting SSL diagnostics and connectivity troubleshooting Familiarity with incident, change, release, and problem management processes If you meet the required skills and experience, we'd love to hear from you. Apply now. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No More ❯

and ensure optimal performance and availability of services Key duties include configuring and managing BMC monitoring tools, analysing system alerts and events, implementing monitoring frameworks, and supporting incident and problem management processes within the monitoring environment Serve as the primary point of contact for expertise in monitoring solutions Set up, configure, and maintain BMC monitoring systems and related … resolve issues based on alerts and events generated by BMC tools Service Model Development: Design and manage service models to understand the dependencies and health of IT services Incident & Problem Support: Collaborate with IT operations teams to investigate and resolve incidents and issues related to monitored systems Continuous Improvement: Identify opportunities to improve monitoring capabilities and streamline IT operations … Essential Skills: Familiarity with BMC, BHOM, and TSOM monitoring tools is beneficial but not mandatory Able to work as part of a team to manage technical deliverables and change management; engaging with Application and Infrastructure teams to ensure alignment and resolve issues Desirable Skills: Strong understanding of monitoring tools, operating systems, intrusion detection systems (IDS), and network security principles More ❯

Site Reliability Engineer Team Lead - Leadership, Azure, SolarWinds, SLI/SLO, Infrastructure, Risk, Incident Management, Monitoring, Automation - Financial Services - Up to £110,000 Base + Bonus My client, a leading Private and Commercial Bank is seeking an experienced SRE Lead to join their London based team on a permanent basis. In this role, you will define and evolve the … Solar Winds Currently Leading a Small-Medium size team Hands-on expertise with cloud platforms (Azure) and infrastructure-as-code tools (Terraform, CloudFormation). Skilled in incident, change, and problem management processes and tools. Experience designing and operating scalable, highly available, and resilient systems. Knowledge of container technologies (Kubernetes, Docker, OpenShift) and modern architecture (microservices, APIs). Excellent More ❯

Site Reliability Engineer Team Lead – Leadership, Azure, SolarWinds, SLI/SLO, Infrastructure, Risk, Incident Management, Monitoring, Automation – Financial Services – Up to £110,000 Base + Bonus My client, a leading Private and Commercial Bank is seeking an experienced SRE Lead to join their London based team on a permanent basis. In this role, you will define and evolve the … Solar Winds Currently Leading a Small-Medium size team Hands-on expertise with cloud platforms (Azure) and infrastructure-as-code tools (Terraform, CloudFormation). Skilled in incident, change, and problem management processes and tools. Experience designing and operating scalable, highly available, and resilient systems. Knowledge of container technologies (Kubernetes, Docker, OpenShift) and modern architecture (microservices, APIs). Excellent More ❯

Site Reliability Engineer Team Lead – Leadership, Azure, SolarWinds, SLI/SLO, Infrastructure, Risk, Incident Management, Monitoring, Automation – Financial Services – Up to £110,000 Base + Bonus My client, a leading Private and Commercial Bank is seeking an experienced SRE Lead to join their London based team on a permanent basis. In this role, you will define and evolve the … Solar Winds Currently Leading a Small-Medium size team Hands-on expertise with cloud platforms (Azure) and infrastructure-as-code tools (Terraform, CloudFormation). Skilled in incident, change, and problem management processes and tools. Experience designing and operating scalable, highly available, and resilient systems. Knowledge of container technologies (Kubernetes, Docker, OpenShift) and modern architecture (microservices, APIs). Excellent More ❯

Site Reliability Engineer Team Lead – Leadership, Azure, SolarWinds, SLI/SLO, Infrastructure, Risk, Incident Management, Monitoring, Automation – Financial Services – Up to £110,000 Base + Bonus My client, a leading Private and Commercial Bank is seeking an experienced SRE Lead to join their London based team on a permanent basis. In this role, you will define and evolve the … Solar Winds Currently Leading a Small-Medium size team Hands-on expertise with cloud platforms (Azure) and infrastructure-as-code tools (Terraform, CloudFormation). Skilled in incident, change, and problem management processes and tools. Experience designing and operating scalable, highly available, and resilient systems. Knowledge of container technologies (Kubernetes, Docker, OpenShift) and modern architecture (microservices, APIs). Excellent More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯