26 to 27 of 27 Problem Management Jobs in the South East

ensuring clients not only receive excellent service but also realise ongoing value from their relationship with Ultima. MAIN DUTIES AND RESPONSIBILITES Service Delivery Management Act as the primary point of contact for service performance for assigned customers. Ensure all contracted services are delivered in line with SLAs and KPIs. … with internal service leads and operational teams to ensure optimal service performance and customer satisfaction. Drive adherence to ITIL processes across incident, change, and problem management. Customer Success Management Develop deep understanding of each customer’s business drivers and goals. Collaborate with Account Managers to support customer retention ...

Fundamental certificates like AZ104/SC100/M100 etc As a 1st Line IT Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services … effective problem management. 1st Line IT Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave ...