2nd Line Service Desk Engineer
- Hiring Organisation
- Integral Recruitment Ltd
- Location
- Epsom, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum, Negotiable
service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on-prem environments Acting as a Subject Matter Expert for defined platforms and technologies Supporting joiners, movers and leavers, device builds, asset management … a highly regulated environment is preferred Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset ...