26 to 50 of 61 Service Design Jobs in the South East

will work with User Researchers and Frontend Developers, designing in the browser, to deliver highly user-focused and successful services. You will produce design concepts for digital services, often working to very tight deadlines, and work with Frontend Developers to implement those concepts. As an Interaction Designer you will … Work within agile delivery teams to produce and implement high-quality design concepts for digital services. Work with User Researchers to ensure all output, internal and external, is well designed and user focused. Design and deliver consistent, user focused communication material. Partner with colleagues to ensure a consistent ...

already have all the answers, please don't apply for this role. We're looking for a Lead User Researcher to join our Design and Research team – who asks questions of us, our processes, and our clients. The key is someone who can ask the right questions … impact. You'll work closely with our clients in user-focused engagements and support us in developing long-term relationships. Who we are Our design team is a collaborative mix of service designers, researchers, UX and UI designers, working shoulder-to-shoulder with engineers, delivery managers ...

skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment. Demonstrable knowledge, experience in and passion for user centred design practices. Proven experience of audience modelling and developing design personas. Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions). Comfortable working with data, from gathering and analysis through to design ...

digital services. Essential Skills & Experience Proven experience as a User Researcher within complex digital transformation programmes Strong understanding and application of GDS (Government Digital Service) standards and service assessments Experience planning, conducting and synthesising qualitative and quantitative user research Ability to communicate user needs effectively to multidisciplinary teams … senior stakeholders Experience creating actionable insights that directly influence service design and delivery BPSS clearance eligible (or currently held) Desirable Skills & Experience Previous experience within the NHS, Health, or wider Healthcare sector Experience working on high-volume citizen-facing services Familiarity with accessibility and inclusive design principles ...

Tektora are seeking a DV Cleared Service Architect on a contract basis to work across legacy and new technologies within a live transitioned programme. The role is on-site in Hampshire/Basingstoke, 5 days a week, with UK Sole National DV clearance required and a focus on secure … programme delivery. You will own end-to-end service designs, drive operating model changes, and collaborate in a multi-skilled agile team spanning security, service and management. #J-18808-Ljbffr ...

needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team … experience of a wide range of qualitative and quantitative user research methods. Communicate and evangelise user needs to the team and wider stakeholders. Plan, design and conduct user research across all stages of the product and service lifecycle. Work with team members to design and facilitate workshops ...

shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services. You'll join a growing Experience Design team within a large global technology consultancy. … designers, developers and fellow researchers to plan high-impact research Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically What You'll Bring Proven GDS experience, with demonstrable ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...

Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research, strategy and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. Our client is a team of proactive problem solvers, constantly ...

Outside IR35 | Remote with occasional travel | Active SC Clearance Required We're looking for an experienced User Researcher with strong GDS and User-Centred Design (UCD) expertise to join a high-performing delivery team. This role is ideal for someone who thrives on ownership, works proactively with minimal direction … valued. We need someone who understands when a rapid evidence-based approach is appropriate and when a deeper research engagement is required. Responsibilities Plan, design and deliver user research activities throughout the delivery lifecycle Generate actionable insights that influence service design and decision-making Work closely with ...

Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed ...

Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed ...

5+ Years Employment type: Full time Role Purpose: The Project Manager is responsible for the successful planning, execution, and oversight of a complex digital service delivery programme. This role ensures that strategic goals, delivery milestones, and stakeholder expectations are met through robust governance, effective risk management, and strong collaboration … with delivery and product teams. Requirements Key Responsibilities: Lead the end-to-end management of a multi-phase digital service programme, from inception through to final delivery and transition. Establish appropriate governance frameworks to monitor performance, outcomes, and conformance to policy or regulatory standards. Chair project boards or steering ...

stabilit &reliability of the LOR's technology ecosystem. A direct, measurable impact on the company's bottom line: finance, employee productivity&risk mitigation. T Service Operations & Support Log, categorize, and prioritize incoming technical support tickets within the ITSM platform (ServiceNow), Provision new user accounts, modify system permissions, and configure … weekly Change Advisory Board (CAB) meetings, Perform baseline Post-Implementation Reviews (PIRs) on completed software releases to evaluate implementation accuracy and document lessons learned, service Design & Transition Update the central service catalogue to accurately reflect newly launched or decommissioned technology products, Asset Knowledge & Reporting Compile weekly operational ...

emerging technologies beyond experimentation and into real services, safely and sustainably. We are looking for a Head of Product to champion user-centred design and product strategy, ensuring that as we integrate advanced technologies, we never lose sight of the user's needs. Reporting to the Club Executive … club. You will create the conditions in which multidisciplinary teams can build impactful government services: aligning stakeholders around a clear vision, navigating GDS Service Assessments, discovering true user needs, and ensuring our solutions deliver tangible value to citizens and civil servants alike Your priority will be leading our Product ...

Solutions Architect (Power Platform) We are looking for an experienced Microsoft 365 & Power Platform architect to join our client and lead the design and delivery of secure, scalable Modern Workplace solutions for enterprise solutions. This will suit someone who is equally comfortable with solution architecture, hands-on delivery … helping the company modernize how they collaborate, automate and operate. You will act as a trusted advisor to the business in this role. Responsibilities Design and deliver Power Platform solutions, including Power Apps, Power Automate, Dataverse, SharePoint Online and Microsoft Teams Act as a technical lead and escalation point ...

launch and adoption A track record of owning complex products or workflows where ownership or the delivery model was unclear at the start A design-first mindset, with real discovery skills: user research, journey mapping, service design and prototyping Experience working directly with operational teams to understand ...

launch and adoption A track record of owning complex products or workflows where ownership or the delivery model was unclear at the start A design-first mindset, with real discovery skills: user research, journey mapping, service design and prototyping Experience working directly with operational teams to understand ...

intelligent, user-centred digital services for critical government operations. This is an opportunity to work on a high-profile transformation initiative where User-Centred Design, accessibility and emerging AI capabilities are at the heart of service delivery. You'll work within multidisciplinary Agile teams alongside User Researchers, Service Designers, Product Managers, Architects and Engineers to deliver exceptional user experiences across complex Defence environments. Key Responsibilities Lead UX and UI design activities across the full product lifecycle. Create user journeys, service blueprints, wireframes, prototypes and high-fidelity designs. Apply User-Centred Design (UCD) principles ...

multidisciplinary Agile team, you will help evolve an existing conversational support capability, including AI-enabled journeys that connect users with the appropriate government service teams when further assistance is required. Key Responsibilities Own and develop the product roadmap, aligning user needs, technical capabilities and wider programme objectives. Drive … delivery teams focus on the highest-value activities. Translate user research, analytics and stakeholder feedback into actionable product requirements and priorities. Work closely with Service Designers, User Researchers, Engineers, Data Scientists and Delivery Managers. Lead product discovery and improvement activities to identify opportunities to optimise the service. Make evidence ...

team to put forward developments if required. Whilst also assisting the wider Traka UK business with solution and technical expertise. You would also: Design and deliver integrated key and asset management solutions, including technical specifications and documentation. Provide technical expertise throughout the customer journey, from pre-sales discussions … services. We have operations in over 70 countries, with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. ...

Architecture Network Automation and NetDevOps Infrastructure Virtualisation Managed Network Services Network Transformation and Delivery Assurance Enterprise IT and Infrastructure Consulting Business Process and Service Design Key Responsibilities Identify, develop and secure new business opportunities across enterprise accounts. Build strong relationships with senior decision-makers, including CIOs, CTOs ...

play a key role in shaping content that helps users complete tasks confidently and efficiently, ensuring services meet both user needs and Government Digital Service (GDS) standards. Essential Skills & Experience Proven experience as a Content Designer on complex digital transformation programmes Strong GDS experience , including working to GDS service … Experience conducting content audits, content reviews and content strategy activities Strong stakeholder management and the ability to influence decision-making through evidence-based content design Experience working within agile, multidisciplinary teams BPSS clearance eligible (or currently held) Desirable Skills & Experience Previous experience within the NHS, Health, or wider Healthcare ...

culture of collaboration and continuous improvement. Key Responsibilities Accountable for end‐to‐end technical delivery of government projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance. Motivate, coach, and support teams of 5‐10, nurturing talent and cultivating a collaborative, high‐performing … environment. Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Encourage and lead the design and implementation of forward‐thinking solutions that drive customer and business impact. Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. Use sound ...