Are you an experienced Account Director with experience in UX, CX or ServiceDesign? Do you have an epic sense of adventure? Have you ever considered swapping the grey skies of the UK for year-round tropical sunshine? This is a unique opportunity to relocate to Manila, Philippines … and lead client relationships at an ambitious and fast-growing digital agency who specialise in UX and Service Design. You'll be the key point of contact for global clients, ensuring the seamless delivery of cutting-edge web and app design projects. If you’re passionate about digital … you’ll: Own client relationships, ensuring projects meet expectations from concept to delivery. Identify and drive revenue opportunities within key accounts. Work closely with design and delivery teams to translate client needs into clear project briefs. Oversee project scope, budgets, and timelines, preventing scope creep. Review all deliverables for More ❯
build robust data APIs and business intelligence (BI) tools that power the B2B operations of our company. In this role, you will: You will design and implement product features working as part of a multi-functional team using agile methodologies and “you build it, you run it” approach. Work … e.g., Git). Experience or interest in working with processing large volumes of data. Very passionate about learning, especially in the areas of technology, servicedesign patterns and system architecture. Be self-motivated with drive and good organisational skills to work to challenging deadlines. Critical thinker, expected to More ❯
Us JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology … corporate.jd.com/Position Summary: JD.com, a leading global e-commerce company, is seeking an experienced Senior UX Designer to lead on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers shopping journey … on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities: Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping. Partner with Product Managers to understand and define customer problems and to build testable hypotheses More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Dianaduggan
support and co-ordination of business activities and processes to support the Head of Business Change and Release Management and Head of Process and Service Design. The ideal candidate will have experience within a PMO, project-based environment and ideally within Change. Rate : £400-450 per day (inside IR35 More ❯
Stoke Goldington, Buckinghamshire, United Kingdom Hybrid / WFH Options
Barclays
Senior Service Designer Location: Glasgow or Northampton (3 days onsite, Tuesday-Wednesday-Friday) Length: 6 month PAYE only Overall purpose of the role At Barclays, we're transforming the way our colleagues experience work - and we're looking for a hands-on Service Designer to help lead the … stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog development and user-centred design. Operate as part … house transformation team , not just as an advisor - this is about being in the delivery, not on the sidelines. Skills A true hands-on service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation More ❯
Lead Service Designer £600-£640/day (Inside IR35) 4-Month Contract - Scope for extension Remote – Occasional travel to a London office We are representing a global consulting firm who are looking for a Lead Service Designer to join their central Design practice for an interim engagement. … You will be working on a project in the HR & People function and will need to analyse the service experience across systems, processes and policies, with a focus on back-stage work. We are looking for: Good experience as a Senior or Lead-level Service Designer Experience in More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Made Tech
translate meaningful strategy into effective implementation We expect our Principal Business Analysts to bring all of this and to enthuse our strategy, analysis and design teams, and clients with the same passion. The successful candidate will lead the Business Analysis aspects of one or more of our client engagements … outcomes, to define required capabilities that will enable our clients to expedite organisational change. Working in an Agile delivery setting alongside consultants, product managers, service designers, user researchers and transformation leads, the Business Analysis Principal will oversee and be responsible for the hands-on delivery of business agility improvements. … and drive the sharing of best practice across our engagements and industries. Role Overview Our Principal Business Analysts are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth More ❯
NATS is the UK's leading air navigation service provider, handling over two million flights each year. It provides air traffic control services from two control centres supporting airports nationally, and commercial solutions to over 30 countries globally. Our people are at the heart of our purpose to advance … overall business strategy. Duties: Lead the definition and modelling of security architecture for current and future capabilities to identify areas for improvement and guide Service Designs and comply with corporate, legislative, contractual or regulatory requirements. Find and direct pragmatic approaches for the security architecture to match business needs and … adhere to broader reference architectures. Lead the identification, development, and management of security architecture principles, policies and standards to ensure design, development, implementation and operating boundaries. Provide and lead consultancy on security architecture to broader NATS teams so they can adhere to the strategy & architecture. Create and communicate baseline More ❯