Service Delivery Manager - MIM & Problem
- Hiring Organisation
- CGI
- Location
- Bridgend county borough, United Kingdom
- Employment Type
- Full Time
Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, experience-led approaches, including … Service Delivery Management, ideally within complex enterprise or managed-service environments. •Strong knowledge of Major Incident Management and Problem Management, including continual service improvement practices. •Good understanding of ITIL principles, service management frameworks and operational governance. •Proven people leadership experience, including coaching, performance management, resource planning and career ...