76 to 80 of 80 Continuous Improvement Jobs in South Wales

testing, red-teaming, and security tool development. We ensure the security of the software and hardware that runs our cloud infrastructure and strive for continuous improvement. The OCI Offensive Security group works as a team. We don't fit people into predefined roles. We bring together the right people … testing, red-teaming, and security tool development. We ensure the security of the software and hardware that runs our cloud infrastructure and strive for continuous improvement. The OCI Offensive Security group works as a team. We don't fit people into predefined roles. We bring together the right people ...

testing, red-teaming, and security tool development. We ensure the security of the software and hardware that runs our cloud infrastructure and strive for continuous improvement. The OCI Offensive Security group works as a team. We don't fit people into predefined roles. We bring together the right people … testing, red-teaming, and security tool development. We ensure the security of the software and hardware that runs our cloud infrastructure and strive for continuous improvement. The OCI Offensive Security group works as a team. We don't fit people into predefined roles. We bring together the right people ...

This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services … ITIL foundation certified Strong service attitude and aiming to build lasting customer relationships Be able to identify and own the implementation of service improvement activities Experience of managing SLA's and KPI's Experience in problem management and change management Ability to demonstrate exceptional interpersonal skills and able ...

doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with senior customer stakeholders, translating service performance into plain English … transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing to governance, service reviews, and continual improvement initiatives Coaching and developing less experienced Service Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services ...

Service Delivery Manager who thrives in IT Managed Services ? We’re looking for someone to own customer relationships, lead service performance, and drive continual improvement across key accounts. What you’ll do: ✔ Own SLA performance, service reporting & governance ✔ Be the senior escalation point for incidents & change ✔ Build strong … relationships with customers and suppliers ✔ Drive ITIL-aligned service improvement & efficiency ✔ Lead onboarding and transition of new customers What you’ll bring: ✔ 5+ years in IT Managed Services ✔ Strong ITIL/ITSM knowledge ✔ Confident, customer-facing leadership style ✔ Proven experience improving service delivery 🔥 Why apply? Real ownership ...