20 of 20 ITIL Jobs in South Wales

Qualifications and Knowledge Essential Degree in IT or related field or equivalent experience Understanding of Windows environments, Microsoft 365, Active Directory, network basics Knowledge of NHS-specific applications Desirable ITIL Foundation Certificate, or technical certification IT qualification i.e. registered IT Technical (RITTech) or FEDIP Associate Experience Essential Experience in an IT support environment, providing 1st line support Previous experience of More ❯

firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location: Cardiff - 5 DAYS A WEEK ONSITE Rate More ❯

the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication More ❯

and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior More ❯

delivery, and supporting secure, compliant solutions that align with business needs. What You'll Bring: Strong experience in a technical service delivery or IT operations role, ideally within an ITIL framework Proven understanding of incident, problem, change, and capacity management processes Good working knowledge of infrastructure and platforms including Windows, Linux/Unix, VMware, and Azure Ability to manage technical More ❯

or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯

or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯

with a practical mindset and a bias for action Effective in using streamlined processes and high-impact reporting tools (e.g. RAID logs, 1-page dashboards) Preferred Certifications: PRINCE2 Practitioner ITIL AWS or Azure Cisco (desirable) Awareness of ISO control frameworks such as ISO More ❯

Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity with Catalyst supervisor modules, power supplies, and fan systems Experience across More ❯

or equivalent qualifications, knowledge, or experience. Evidence of continuing professional development and post qualification learning and development. Desirable Advanced qualification in an agile development methodology. Qualification in team leadership ITIL Foundation qualification Experience Essential Proven experience of an ICT technical engineering role. Experience of managing and motivating a team. Evidence of leading the design, development and deployment of computer system More ❯

best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation would be advantageous Qualifications such as ISTQB, ITIL etc. would be desirable Previous technical exposure to Electronic Retail Point of Sale systems would also be considered beneficial What You’ll get in Return Salary starting £31,335 rising More ❯

processes and prioritise mitigation efforts. Conduct Business Impact Analysis (BIA) to identify critical cyber assets and determine their impact on business operations. Qualifications: ISO 22301 related qualification or certification. ITIL v4 foundation or higher Proven experience in business continuity or cyber security roles, with a focus on business continuity planning. Experience of working in a disaster recovery role or similar More ❯

improve delivery and efficiency What you bring Experience in service transition, onboarding, or customer-facing technical roles such as solutions engineering, IT support, or service desk Practical understanding of ITIL and its application in live service environments Experience working within or managing multi-vendor environments Strong communication and stakeholder engagement skills, able to build trust with both technical teams and More ❯

We re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to More ❯

We’re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to More ❯

application and interview you will be asked to demonstrate the following skills and experience using the STAR method . Technical expertise and skills focusing on desktop technology. Understanding of ITIL, preferably ITIL Foundation certified, and having worked in an ITIL environment. Degree in ICT, or equivalent experience. Familiarity with the concepts of system administration - creating, modifying and troubleshooting accounts. Good More ❯

stakeholders at all levels Good understanding of data, reporting, and system integration Experience with compliance, risk, and scalable solutions during delivery Nice to have: Certifications like Prince2, Agile, PMP, ITIL Background in technical programme or project delivery Interested? This is a meaty 12-month role with high visibility and real impact. Please get in touch if you're ready to More ❯

stakeholders at all levels Good understanding of data, reporting, and system integration Experience with compliance, risk, and scalable solutions during delivery Nice to have: Certifications like Prince2, Agile, PMP, ITIL Background in technical programme or project delivery Interested? This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to More ❯

technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯

ensure all elements of the change lifecycle are aligned with business needs. What You'll Bring: Proven experience in service transition within an IT service environment Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential) Background in working across project and service teams, driving effective collaboration Confidence in managing risk assessments, deployment coordination, and operational readiness More ❯