1 to 15 of 15 ITIL Jobs in South Wales

team environment and speaking to customers on a daily basis, your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the … and remote). Work closely with other Global Support teams to resolve issues, manage IT Requests and provide assistance on 2nd line capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log … global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global root cause analysis. ITIL (Information Technology Infrastructure Library) or relevant certifications Proven work experience as a Support Engineer or similar role Ability to diagnose and troubleshoot basic technical issues Familiarity with more »

business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework, Azure DevOps Appreciation of the Retail more »

project Desirable • IOSH or NEBOSH qualified or suitable experience • Possession of a formal qualification in or a least a good working knowledge of current ITIL processes. • Must be computer literate and proficient in Microsoft applications. • Experience of managing a major project. • Experience in managing project staff and profiling financial budgets. more »

supporting Microsoft Azure Networking solutions Experience of working in a 3rd level support environment (at least 2 years’ experience) Good knowledge and understanding of ITIL management protocols and procedures Technical Background Cisco switching and routing. MPLS, SD-WAN, fibre-based Ethernet, ADSL, 4G, and satellite Cisco Security Appliances (ASAs) Palo more »

Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup, installation, troubleshooting, and diagnostic … on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft … an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3/v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN more »

systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be based at Cardiff for thefirst instance to be trained up, then it will be more of a hybrid training model, so more »

and able to work with minimum supervision. Able to thrive in a fast-paced environment and successfully manage multiple deadlines. A working knowledge of ITIL and ISO practices. In return, we offer. flexible working: you will have the ability to work between home and the office as required. health and more »

and able to work with minimum supervision. Able to thrive in a fast-paced environment and successfully manage multiple deadlines. A working knowledge of ITIL and ISO practices. In return, we offer. Flexible working You will have the ability to work between home and the office as required. Health and more »

improvement. - Qualified in at least one of the below: CCNA (R&S), CCNA (WIFUND), CCNA (Security), CWTS/CWNA/CWNP, ACWA/AWCWP, ITIL V3 Foundation - Welsh speaking is desired but not necessity. Benefits: - High quality Pension scheme - Personal development each year to provide better career and salary progression. more »

Vendor and customer management skills. Degree level education. Prince 2 Practitioner or equivalent Project management qualification. Managing Successful Programmes (MSP) or equivalent is preferable. ITIL experience/qualification is helpful for interaction with IT Operations and Acceptance into Service. Benefits: Up to £65,000 (DOE) 33 days holiday (inc BH more »

ability to diagnose, resolve and monitor faults/support calls ensuring that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past … equivalent experience in supporting Microsoft Desktop applications Desirable CompTIA A+ Hardware or equivalent CompTIA A+ Software or equivalent Microsoft Certified Desktop Support Technician (MCDST) ITIL Foundation qualification or experience Improving Quality Together (IQT) Bronze Experience Essential Experience in 1st line support role Experience of implementation and support of computer systems … of a team Able to adapt to change and keep up with new technologies using own initiative Ability to work within Change Management guidelines (ITIL). Desirable Experience of working to SLA targets and co-ordinating workload to meet them Disclosure and Barring Service Check This post is subject to more »

product fixes, hot fixes, patches, and configuration changes to support the business processes • Strong requirements gathering and presentation skills • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management MUST be SC cleared or be eligible for clearance more »

will include mentoring and training of junior staff and ensuring that all work is undertaken in accordance with NWSSP policies, processes, and procedures, following ITIL best practice. Experience in the following areas would be advantageous: IT Service Management Principals (ITIL) Supporting MS SQL Windows OS MS Active Directory Windows Server … level of work experience Specialist technical knowledge and extensive experience of working in lead technical support roles. ISEB Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience Commitment to continuing professional development Desirable MCSA or equivalent PRINCE2 foundation or demonstrable equivalent experience Experience Essential Significant experience of working more »

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills A more »

breached calls, resources levels, etc. About you: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS organisations & ITIL strategy. Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security. Essential: Achieved (or working towards) degree level or equivalent qualification … in IT or able to demonstrate equivalent experience ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software application Knowledge of: MS Active Directory MS Windows Server MS Exchange If you are interested here, apply now more »