10 of 10 ITIL Jobs in South Wales

platform Skills & Experience Required Proven experience as a Remedy Consultant (SC) , Remedy Developer, or similar role BMC Remedy ITSM certification Strong understanding of the ITIL framework and best practices Experience with cloud-based deployments of Remedy applications Hands-on experience developing and customising workflows, integrations, and configurations Programming or scripting ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

compliance activities. Essential Skills Windows administration (Level 1/2) VMware SQL Server (Level 1) PowerShell scripting Networking (Level 1) Strong understanding of ITIL principles Desirable Hands-on experience with BMC Remedy Background working to tight SLAs To learn more, please do reach out to Tom Royston via email ...

when required A customer-focused approach and strong communication skills Desirable experience Exposure to highly regulated environments Familiarity with recognised frameworks such as COBIT, ITIL, ISO 27001, or NIST Experience working with auditors or formal assurance activities Knowledge of quantitative risk methods such as FAIR Qualifications Degree in IT, Computer ...

1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice * Logging incidents with our external 3rd party service providers * Assisting in updating the IT Support knowledge bank Logging calls into our ticket management ...

build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident ...

Administrator to take ownership of the administration, optimisation, and security of a complex Microsoft 365 environment within a highly regulated, global organisation operating to ITIL/ISO standards . This is a hands‐on, senior technical role with real influence — ideal for someone who enjoys leading initiatives, acting ...

check job execution and system health Escalating to DBA, Network and Application teams when required Producing operational reports and maintaining procedures Working within ITIL/incident management processes Experience with any scheduling or workload automation tools (Control-M, VisualCron, Autosys, TWS or similar) is useful but not essential. What matters ...

creating strong team relationships and developing our talent. Preferred: Qualifications in IT/Engineering/Business (or a related field) Relevant qualifications (e.g., ITIL,CISM/CISSP) are an advantage Fluent written and spoken English is a requirement; Nordic language(s) are an advantage If you are interested and would ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...