1 to 25 of 52 Customer Engagement Jobs in the South West

help deliver our connected mobility strategy. This key role involves helping to deliver a range of connected products and services that meet and surpass customer expectations, deliver process efficiencies and generate clear ROI. The successful candidate will be responsible for managing the product backlog, defining user stories, and ensuring … that products are aligned with both customer requirements and business objectives. Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximises business value while ensuring to addresses customer needs, whilst ensuring that the delivery team … manage the product backlog using prioritisation frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and relevant strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage the product team's More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent … communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and have … a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with More ❯

95k DoE plus 15% clearance bonus Must be willing to be full-time on-site in Cheltenham Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance for … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning More ❯

Microsoft stack. Act as the technical lead across complex delivery programmes, coordinating multiple streams and ensuring solution integration. Work with the full Dynamics 365 Customer Engagement suite, including Sales, Customer Service , and Marketing modules. Configure and customise Dynamics 365 through plugins, custom workflow assemblies, and JavaScript, while … agile teams and supporting pre-sales activities. Contribute to practice development, solution accelerators, and internal knowledge sharing. A successful candidate will have: Experience in customer-facing or consulting roles, with the ability to clearly communicate technical ideas to both technical and non-technical audiences. Strong hands-on expertise in … Familiarity with advanced technologies such as AI, IoT, and RPA within Microsoft-based solutions. Eligibility for Security Clearance Key Technical Focus Areas: Dynamics 365 Customer Engagement (Sales, Service, Marketing) Power Platform (Power Apps, Power Automate, Power Pages, Power Portals) Azure Integration Services (Functions, LogicApps, Service Bus) End-to More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

deliver outstanding care in around 2,500 locations globally. As Head of Insights & Analytics you will create and maintain a culture that puts the customer at the heart of our strategy and data at the heart of our decisions. Our team aims to sustainably and efficiently drive commercial growth … through new customer acquisition and driving existing customer engagement across a variety of markets and you will support them by fostering a test & learn culture, visualising data and providing insights. What you'll do Build and shape the Group Marketing Insight and Analytics function from the ground … up, including working with the current architecture and introducing new tools where required to centralise all marketing & customer data Lead and manage the I&A team, managing the relationships with external research and customer data analytics partners. Developing and coaching the analysts to build a team of SMEs More ❯

of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and … stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects … etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your More ❯

and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration More ❯

CDS Vacancy Description Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to L3 IT Solutions Technician standard. Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions. Customer Engagement: Build and maintain strong customer relationships, handle escalations, and … ensure a high level of customer satisfaction. Commissioning Solutions: Work on the delivery and implementation of high-end IT systems. Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business. Key Details Vacancy Title L3 IT Technical Field Engineer Apprentice Employer Description At Hewlett Packard Enterprise (HPE … we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE's offerings, and we're excited to welcome passionate apprentices to our two-year apprenticeship programme. Vacancy Location Quarry Road SN1 4EN Wage Frequency Custom Number of More ❯

solutions Provide technical thought leadership to senior stakeholders Understanding requirements and writing technical documents Planning end to end technical scope of the project and customer engagement area including planning sprint and delivery Responding to client RFI, RFP documents with proper solution design including cost estimates Understanding customer More ❯

solutions Provide technical thought leadership to senior stakeholders Understanding requirements and writing technical documents Planning end to end technical scope of the project and customer engagement area including planning sprint and delivery Responding to client RFI, RFP documents with proper solution design including cost estimates Understanding customer More ❯

will be your responsibilities: Market Strategy Leadership: Define and execute the market entry strategy for TEKEVER platforms in designated regions, focusing on market analysis, customer engagement, and sales strategy. Customer Relationship Development: Build strong, trusted relationships with key defence stakeholders to identify and develop opportunities. Sales Pipeline … alignment in delivering market strategies and capabilities. Tender Management: Lead the development and submission of tender responses in the region, ensuring successful outcomes. Industry Engagement: Attend relevant conferences, exhibitions, and events to support business development and identify new opportunities for collaboration. Profile and requirements: An undergraduate degree in a More ❯

Solutions Architect – 6-month contract – Fully Remote My Customer seeking a highly skilled Solutions Architect to take IT ownership of the customers Commercial B2B (Wholesale/retail) process area, including EDI. This role will shape and drive forward the supporting technology stack, collaborating closely with business stakeholders to design … customer-centric, scalable, and reliable solutions that advance their digital transformation journey. Key Responsibilities of the Solutions Architect: Own the IT landscape for the Commercial B2B process area, including EDI, ensuring it aligns with business needs and future growth. Electronic Data Interchange (EDI) tools and standards , covering both platforms … side. Partner with business and product owners to gather, analyse, and translate requirements into robust solution designs. Identify and implement process improvements with a customer-centric mindset, ensuring IT drives measurable business value. Requirement engineering/process modelling Lead external development partners in designing scalable, secure, and maintainable solutions More ❯

high-performing team across Dynamics 365 & Power Platform. Champion low-code, AI-powered solutions that drive real business value. Shape delivery, presales and Microsoft engagement in a key leadership role. Were looking for a dynamic and forward-thinking Head of Business Applications to join a growing digital consultancy known … youll be doing: Youll be heading up the Business Applications function, in a brand new role, overseeing delivery across Power Platform and Dynamics 365 Customer Engagement solutions. Youll work closely with the Director of Client Operations and collaborate across the business to shape project delivery, support presales activity … teams of Solution/Technical/Functional Architects and Consultants Familiarity with Copilot, AI Builder, and automation tools within Microsoft ecosystem Clear understanding of customer needs, with a consultative and outcome-driven approach Excellent communication skills with the ability to engage both technical and business stakeholders Microsoft certifications in More ❯

days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in … . Key Responsibilities: Leverage standard global call center metrics to identify gaps and implement strategic improvements. Coach and develop teams to deliver outstanding, multichannel customer support. Oversee the full PC lifecycle for users, ensuring health and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. … Drive performance through effective Genesys configuration and workforce management. Design customer engagement and process management solutions using O365 tools . Partner cross-functionally to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in More ❯

gathering to deployment and maintenance Ensure high-quality delivery of product components and systems that meet agreed time, scope, and budget parameters Technical Discussions & Customer Engagement Participate in and contribute to technical discussions with team members, delivery management, and technical leads Support stakeholder engagement by eliciting requirements More ❯

gathering to deployment and maintenance Ensure high-quality delivery of product components and systems that meet agreed time, scope, and budget parameters Technical Discussions & Customer Engagement Participate in and contribute to technical discussions with team members, delivery management, and technical leads Support stakeholder engagement by eliciting requirements More ❯

gathering to deployment and maintenance Ensure high-quality delivery of product components and systems that meet agreed time, scope, and budget parameters Technical Discussions & Customer Engagement Participate in and contribute to technical discussions with team members, delivery management, and technical leads Support stakeholder engagement by eliciting requirements More ❯

Dynamics 365 Training Lead – Dynamics 365, D365 F&O, Dynamics 365 Finance, D365 CE, D365 CRM, D365 customer engagement, D365 functional consultant, Dynamics 365 Functional Consultant, Functional Consultant, D365 Trainer, D365 training lead, D365 lead trainer, Dynamics 365 Trainer – Cambridge - £500-£525 per day, outside IR35 Our leading … Proven experience in a Training Manager or Learning & Development leadership role. Strong knowledge of training lifecycle – from strategy to delivery and evaluation. Excellent stakeholder engagement and communication skills. Experience conducting and delivering documented TNAs in complex environments. Main Responsibilities: Review of training strategy and previous approach Engage with 3rd More ❯

and help us work together more effectively to deliver greater value to our customers. The implementation of DRIVE includes the rollout of Dynamics 365 Customer Engagement and Finance & Supply Chain Management, including standard processes that are documented and maintained across all functions. Job Description Reporting to Lead Solution More ❯

and help us work together more effectively to deliver greater value to our customers. The implementation of DRIVE includes the rollout of Dynamics 365 Customer Engagement and Finance & Supply Chain Management, including standard processes that are documented and maintained across all functions. Job Description Reporting to Lead Solution More ❯

and help us work together more effectively to deliver greater value to our customers. The implementation of DRIVE includes the rollout of Dynamics 365 Customer Engagement and Finance & Supply Chain Management, including standard processes that are documented and maintained across all functions. Job Description Reporting to Lead Solution More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast … experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of … each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs More ❯

Software Development and Data services. In this pivotal role, you will lead a team of technical experts while actively contributing to sales efforts. Responsibilities Customer Engagement: Work closely with customers to understand their needs and pain points. Discuss technical options, future plans, and problem-solving approaches directly with … Driven Development (TDD). Experience with DevOps CI/CD pipelines. Experience Proven experience in software leadership roles. Strong understanding of market trends and customer needs. Excellent communication and collaboration skills. Taking ownership of delivery or other areas of responsibility Passion for driving innovation and achieving results. Benefits Collaborative More ❯

Software Development and Data services. In this pivotal role, you will lead a team of technical experts while actively contributing to sales efforts. Responsibilities Customer Engagement: Work closely with customers to understand their needs and pain points. Discuss technical options, future plans, and problem-solving approaches directly with … Driven Development (TDD). Experience with DevOps CI/CD pipelines. Experience Proven experience in software leadership roles. Strong understanding of market trends and customer needs. Excellent communication and collaboration skills. Taking ownership of delivery or other areas of responsibility Passion for driving innovation and achieving results. Benefits Collaborative More ❯