1 to 25 of 35 Customer Requirements Jobs in the South West

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

Senior Systems Engineer This is a vital role which involves providing requirements analysis and systems engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather … and analyse customer requirements for system architecture, feature development, and third-party system integration's. Represent the company in customer-facing engagements, including requirements gathering, critical design reviews, and integration efforts. Convert customer needs into clear, comprehensive software requirements that align with both system architecture and operational objectives. Evaluate proposed solutions to ensure they … meet customer and internal specifications. Offer system-level guidance and technical advice to various departments. Maintain consistent requirements baseline across all departments. Lead process improvement initiatives within the systems team. Stay updated with emerging technical topics to support both ongoing projects and internal needs. Who You Are An experienced systems engineer with expertise in requirements engineering and More ❯

Experienced Application Engineer required for Precision Engineering company based in Plymouth. Working within Customer Application Engineering, the successful candidate will be responsible for supporting customers and regional sales teams, facilitating the development of new business, the subsequent introduction of new products, and continuously developing an understanding of the applications and markets in which our client operates.The successful candidate must … prepared to travel, as this role will involve both UK and International travel on a frequent basis. Key Responsibilities will include: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a … brand ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage More ❯

budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customer requirements, delivery schedules, and commercial targets. Identify and manage risks, issues, and dependencies throughout the delivery lifecycle, ensuring timely resolution and adherence to governance and change control processes. … in applying Agile principles and using Azure DevOps to manage delivery workflows, resolve impediments, and maintain project momentum. Software Development Lifecycle (SDLC): Strong understanding of software engineering processes, including requirements gathering, design, development, testing, and deployment. Systems Integration: Experience managing integration of software with hardware and existing infrastructure, including interfacing with legacy systems. Agile Software Development - Experience controlling development … with NMS platforms, ideally in telecoms or satellite communications environments. Satellite Communications: Familiarity with satellite network architecture, protocols, and operational constraints. Systems Engineering: Understanding of systems engineering principles, including requirements decomposition, interface definition, verification and validation, and lifecycle traceability. Scrum Master Certification (e.g., CSM, PSM) with proven experience in delivering software projects in demanding environments, ideally including one or More ❯

budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customer requirements, delivery schedules, and commercial targets. Identify and manage risks, issues, and dependencies throughout the delivery lifecycle, ensuring timely resolution and adherence to governance and change control processes. … in applying Agile principles and using Azure DevOps to manage delivery workflows, resolve impediments, and maintain project momentum. Software Development Lifecycle (SDLC): Strong understanding of software engineering processes, including requirements gathering, design, development, testing, and deployment. Systems Integration: Experience managing integration of software with hardware and existing infrastructure, including interfacing with legacy systems. Agile Software Development - Experience controlling development … with NMS platforms, ideally in telecoms or satellite communications environments. Satellite Communications: Familiarity with satellite network architecture, protocols, and operational constraints. Systems Engineering: Understanding of systems engineering principles, including requirements decomposition, interface definition, verification and validation, and lifecycle traceability. Scrum Master Certification (e.g., CSM, PSM) with proven experience in delivering software projects in demanding environments, ideally including one or More ❯

budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customer requirements, delivery schedules, and commercial targets. Identify and manage risks, issues, and dependencies throughout the delivery lifecycle, ensuring timely resolution and adherence to governance and change control processes. … in applying Agile principles and using Azure DevOps to manage delivery workflows, resolve impediments, and maintain project momentum. Software Development Lifecycle (SDLC): Strong understanding of software engineering processes, including requirements gathering, design, development, testing, and deployment. Systems Integration: Experience managing integration of software with hardware and existing infrastructure, including interfacing with legacy systems. Agile Software Development - Experience controlling development … with NMS platforms, ideally in telecoms or satellite communications environments. Satellite Communications: Familiarity with satellite network architecture, protocols, and operational constraints. Systems Engineering: Understanding of systems engineering principles, including requirements decomposition, interface definition, verification and validation, and lifecycle traceability. Scrum Master Certification (e.g., CSM, PSM) with proven experience in delivering software projects in demanding environments, ideally including one or More ❯

duties of the team, monitoring progress and achievements against targets Handling and ensuring that team appraisals and meetings are conducted to focus on team development and growth Ensuring that customer requirements are accurately captured and recorded to enable the teams to align new products with these needs Producing Functional Requirements that reflect the proposed solution and operational … needs Working alongside the Project Manager to obtain customer agreement on the specifications and definitions of projects Reviewing documentation produced by other internal teams to ensure that all points are clearly and concisely addressed Providing system guidance to internal stakeholders and departments when needed to support the teams Supporting the activities for improvement of the processes within the systems … Exceptional communication abilities in both written and verbal form and also team management skills Your Opportunity Due to recent success within the business, the company are steadily growing their customer base and therefore must ensure their product continuously aligns with ongoing customer needs and requirements. This opportunity will allow an ambitious and dedicated professional to gain exceptional industry More ❯

Role Purpose Lead the integration of hardware and software systems to deliver reliable, high-quality solutions that meet business goals, customer requirements, and regulatory standards. This role requires strong technical expertise, collaboration, and problem-solving to ensure smooth integration, optimal performance, and lasting system reliability. Key Accountabilities Technical Leadership - Provide expert advice, mentoring, and best-practice guidance to … through change, and promote a culture of adaptability. Communication & Engagement - Tailor communication to the audience, listen actively, and present complex ideas clearly. Delivering Results - Set high standards, focus on customer needs, and drive continuous improvement. Planning & Organising - Build structured plans, monitor progress, and optimise resources. Problem Solving & Innovation - Analyse data, create practical solutions, and encourage new ideas. Self-Management … Knowledge, Experience & Qualifications Proven experience integrating complex hardware and software systems in technical environments. Strong understanding of system integration, testing, verification, and validation. Knowledge of relevant industry standards, statutory requirements, and compliance frameworks. Skilled in cross-functional collaboration and stakeholder management. Willing to travel within the UK and internationally for integration, testing, and support Pleasae reach out to me More ❯

Role Purpose Lead the integration of hardware and software systems to deliver reliable, high-quality solutions that meet business goals, customer requirements, and regulatory standards. This role requires strong technical expertise, collaboration, and problem-solving to ensure smooth integration, optimal performance, and lasting system reliability. Key Accountabilities Technical Leadership - Provide expert advice, mentoring, and best-practice guidance to … through change, and promote a culture of adaptability. Communication & Engagement - Tailor communication to the audience, listen actively, and present complex ideas clearly. Delivering Results - Set high standards, focus on customer needs, and drive continuous improvement. Planning & Organising - Build structured plans, monitor progress, and optimise resources. Problem Solving & Innovation - Analyse data, create practical solutions, and encourage new ideas. Self-Management … Knowledge, Experience & Qualifications Proven experience integrating complex hardware and software systems in technical environments. Strong understanding of system integration, testing, verification, and validation. Knowledge of relevant industry standards, statutory requirements, and compliance frameworks. Skilled in cross-functional collaboration and stakeholder management. Willing to travel within the UK and internationally for integration, testing, and support Pleasae reach out to me More ❯

Role Purpose Lead the integration of hardware and software systems to deliver reliable, high-quality solutions that meet business goals, customer requirements, and regulatory standards. This role requires strong technical expertise, collaboration, and problem-solving to ensure smooth integration, optimal performance, and lasting system reliability. Key Accountabilities Technical Leadership - Provide expert advice, mentoring, and best-practice guidance to … through change, and promote a culture of adaptability. Communication & Engagement - Tailor communication to the audience, listen actively, and present complex ideas clearly. Delivering Results - Set high standards, focus on customer needs, and drive continuous improvement. Planning & Organising - Build structured plans, monitor progress, and optimise resources. Problem Solving & Innovation - Analyse data, create practical solutions, and encourage new ideas. Self-Management … Knowledge, Experience & Qualifications Proven experience integrating complex hardware and software systems in technical environments. Strong understanding of system integration, testing, verification, and validation. Knowledge of relevant industry standards, statutory requirements, and compliance frameworks. Skilled in cross-functional collaboration and stakeholder management. Willing to travel within the UK and internationally for integration, testing, and support Pleasae reach out to me More ❯

Military or Government customers Experience working on Transformation and/or complex delivery projects Experienced in business analysis techniques, such as process modelling & lean practices, use case development and requirements elicitation Experience with Agile delivery and knowledge of methodologies and tools, such as Scrum, Kanban, SAFe 5.0, LeSS DV Clearance is essential Within this role, you will be responsible … for: Collaborate with clients and stakeholders to capture and document business requirements to ensure a clear understanding of their needs and objectives Conduct detailed analysis of business processes, systems and data to identify opportunities for improvement and optimisation Facilitate workshops and interviews to gather requirements, user stories and use cases Analyse and document business processes, workflows and system … interactions to ensure alignment with business goals Translate business requirements into functional specifications and user stories Perform data analysis to identify trends, patterns and insights which can drive business decision-making and process improvements Define and implement product centric operating models Manage product ownership practices and processes, ensuring products developed meet the customer requirements Conduct impact assessments More ❯

Military or Government customers Experience working on Transformation and/or complex delivery projects Experienced in business analysis techniques, such as process modelling & lean practices, use case development and requirements elicitation Experience with Agile delivery and knowledge of methodologies and tools, such as Scrum, Kanban, SAFe 5.0, LeSS DV Clearance is essential Within this role, you will be responsible … for: Collaborate with clients and stakeholders to capture and document business requirements to ensure a clear understanding of their needs and objectives Conduct detailed analysis of business processes, systems and data to identify opportunities for improvement and optimisation Facilitate workshops and interviews to gather requirements, user stories and use cases Analyse and document business processes, workflows and system … interactions to ensure alignment with business goals Translate business requirements into functional specifications and user stories Perform data analysis to identify trends, patterns and insights which can drive business decision-making and process improvements Define and implement product centric operating models Manage product ownership practices and processes, ensuring products developed meet the customer requirements Conduct impact assessments More ❯

Military or Government customers Experience working on Transformation and/or complex delivery projects Experienced in business analysis techniques, such as process modelling & lean practices, use case development and requirements elicitation Experience with Agile delivery and knowledge of methodologies and tools, such as Scrum, Kanban, SAFe 5.0, LeSS DV Clearance is essential Within this role, you will be responsible … for: Collaborate with clients and stakeholders to capture and document business requirements to ensure a clear understanding of their needs and objectives Conduct detailed analysis of business processes, systems and data to identify opportunities for improvement and optimisation Facilitate workshops and interviews to gather requirements, user stories and use cases Analyse and document business processes, workflows and system … interactions to ensure alignment with business goals Translate business requirements into functional specifications and user stories Perform data analysis to identify trends, patterns and insights which can drive business decision-making and process improvements Define and implement product centric operating models Manage product ownership practices and processes, ensuring products developed meet the customer requirements Conduct impact assessments More ❯

role in wider industry; public sector or defence - desirable Working with a strategic outsource partner in a context applicable to the offered role - desirable Knowledge of working to defence requirements for secure computing regarding policies and best practice (JSP440, SPF, GPG etc.) and their application within a secure environment. - desirable Role/responsibilities: As a Digital Lead Enterprise Architect … and direction. You will provide corporate governance and technical advice to digital programmes, projects and services to ensure that strategy, policy and design principles are adhered to whilst considering customer requirements to provide advice and direction. Maintain and develop design principles, policy and standards, authoring sub-strategy and related documentation. Listen to the needs of technical and business More ❯

to below tasks Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales, trials and demonstrations Direct prospects to the field sales team when needed Enter and update customer information Handle grievances to preserve the company … Year 3 Months Positions Available 1 Closing Date Friday, 7th November 2025 Start Date Monday, 10th November 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Initiative Patience Active listener Good inter-personal skills Sel-direct learning Problem solving Maintain focus Sales skills Marketing inc More ❯

evaluate quality systems and procedures and provide technical support for the operational teams as well as maintaining and promoting technical and quality standards in line with business needs and customer requirements will be a key focus. In this position you will work on a permanent day shift which will include some weekend working as set by the rota. … testing and product life assessment to ensure products are manufactured to the correct standard as necessary. Providing technical support and advice to the factory team in the event of customer visit or audit. Coordination of day-to-day activities to deliver improvement of Technical KPIs To operate in a safe working manner and support the site/business on … and innovative approach to problem solving. You will always adopt a thorough and diligent approach to every task and you will be able to demonstrate our key values of customer care, can-do, teamwork and not just getting it right but keeping it right. What you'll receive. As an equal opportunity employer, we're committed to providing a More ❯

delivery and team performance. Responsibilities : Leading, mentoring, and managing a team of embedded software engineers in a collaborative and high-performing environment. Overseeing the full software development lifecycle – from requirements and design through to implementation, testing, and maintenance. Collaborating with cross-functional teams, including project management and QA, to ensure seamless and timely delivery of projects. Defining project scope … and deliverables, aligning development with customer requirements and strategic goals. Conducting code reviews, promoting engineering best practices, and ensuring coding standards are upheld. Troubleshooting and resolving technical challenges while managing risk and maintaining timelines. Driving continuous improvement, fostering innovation, and supporting professional growth within your team. Required Skills & Experience: Proven experience in embedded software development within a safety More ❯

delivery and team performance. Responsibilities : Leading, mentoring, and managing a team of embedded software engineers in a collaborative and high-performing environment. Overseeing the full software development lifecycle – from requirements and design through to implementation, testing, and maintenance. Collaborating with cross-functional teams, including project management and QA, to ensure seamless and timely delivery of projects. Defining project scope … and deliverables, aligning development with customer requirements and strategic goals. Conducting code reviews, promoting engineering best practices, and ensuring coding standards are upheld. Troubleshooting and resolving technical challenges while managing risk and maintaining timelines. Driving continuous improvement, fostering innovation, and supporting professional growth within your team. Required Skills & Experience: Proven experience in embedded software development within a safety More ❯

Typically, you will be involved in one or more of the following: Planning, conducting and coordinating software development activities. Design and development of tests to debug software Working with customer requirements that are to be programmed into business/mission applications, whilst utilising the appropriates standards, processes and tools throughout the entire development lifecycle. Correction of program errors … Preparation of operating instructions Documentation of program development Analysis of system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls As a Software Engineer, you’ll play a pivotal role in developing cutting edge DevOps, DevSecOps software systems and applications. You’ll be at the forefront of driving innovation and safeguarding digital More ❯

Typically, you will be involved in one or more of the following: Planning, conducting and coordinating software development activities. Design and development of tests to debug software Working with customer requirements that are to be programmed into business/mission applications, whilst utilising the appropriates standards, processes and tools throughout the entire development lifecycle. Correction of program errors … Preparation of operating instructions Documentation of program development Analysis of system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls As a Software Engineer, you’ll play a pivotal role in developing cutting edge DevOps, DevSecOps software systems and applications. You’ll be at the forefront of driving innovation and safeguarding digital More ❯

You will provide corporate governance and technical advice to digital programmes, projects and services to ensure the strategy, policy and design principles are adhered to whilst taking into account customer requirements to provide advice and direction. Maintain and develop design principles, policy and standards, authoring sub-strategy and related documentation. Listen to the needs of technical and business … role in wider industry; public sector or Central Government. Working with a strategic outsource partner in a context applicable to the offered role. Knowledge of working to Central Government requirements for secure computing regarding policies and best practice (JSP440, SPF, GPGGPGGPGc.) and their application within a secure environment. Damia Group Limited acts as an employment agency for permanent recruitment More ❯

forecasts to Rolls-Royce Identify and mitigate risks associated with supplier delivery Leading Order Book Reviews, confirming that suppliers have the required capacity, material and production schedule to support customer requirements Regularly visit suppliers to understand status to agreed plans and identify where risks could occur Work with other functions to ensure items which could impact on a More ❯

DoE plus benefits One of our SME clients is looking for a like-minded, technically strong professional who is keen to remain technically hands-on while working on close customer-facing mission-critical projects at the forefront of the secure sector. Experience/Areas of expertise required: DevSecOps environments - 'Zero Trust' Architecture Deploying & operating infrastructure/applications on AWS … configuration management technology. Test, deploy & build cloud-based infrastructure and applications using CI/CD and IaC. Participate in the contingency planning. Mentor and drive the team to deliver customer requirements This is a high-priority role for our client with a two-stage virtual interview process and a 24-hour CV review turnaround time. Please get in More ❯

DoE plus benefits One of our SME clients is looking for a like-minded, technically strong professional who is keen to remain technically hands-on while working on close customer-facing mission-critical projects at the forefront of the secure sector. Experience/Areas of expertise required: DevSecOps environments - 'Zero Trust' Architecture Deploying & operating infrastructure/applications on AWS … configuration management technology. Test, deploy & build cloud-based infrastructure and applications using CI/CD and IaC. Participate in the contingency planning. Mentor and drive the team to deliver customer requirements This is a high-priority role for our client with a two-stage virtual interview process and a 24-hour CV review turnaround time. Please get in More ❯

and infrastructure-as-code methodologies. This role focuses on robust, scalable, and secure solutions that align with stakeholder requirements. The position also involves assisting teams in eliciting and refining requirements while adhering to best practices in DevSecOps and Agile delivery. Experience Requirements Operating Systems Administration Linux & Windows: Extensive hands-on experience managing these operating systems within large corporate … and systems—from initial conception to production and ongoing maintenance. Technical Engagement Contribute to technical discussions with teams and support delivery management and technical leads to align solutions with customer requirements. Assist in eliciting requirements from stakeholders to ensure technical solutions meet business objectives. Innovation & Prototyping Leverage technical investigation, rapid prototyping, and software design to address complex engineering More ❯