1 to 25 of 28 Customer Experience Jobs in Surrey

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

Position: Head of D2C Onsite Experience & Loyalty Location: Chertsey Salary: On Application Duration: Ongoing Hours: Monday-Friday, 9am-5:30pm Overview of a Head of D2C Onsite Experience & Loyalty As Head of D2C Onsite Experience & Loyalty, you will lead the strategy and delivery of a premium, seamless … personalised customer journey across a European Direct-to-Consumer platform. This role sits at the heart of D2C growth, driving conversion, customer satisfaction, and long-term loyalty through data-driven onsite optimisation and innovative customer engagement initiatives. Responsibilities of a Head of D2C Onsite Experience & Loyalty ...

business requirements. Job Purpose As the Data & Category Management Executive, you will be responsible for helping to drive the data, category management and customer experience strategy across UFS UKI ANZ, partnering in a number of areas, critical to enabling our Customer Development and Marketing teams to succeed … capitalise on areas of mutually beneficial growth and improve the level of collaboration and data sharing to help fuel & enable the 2030 Data & CX Strategy. Your role in owning, developing and delivering in this role is dependent on your ability to communicate well both written and orally, as well ...

continuous product innovation. Your new role In this role, you'll take global responsibility for transforming a connected product ecosystem into a commercially successful, customer-centric suite of digital services. You'll shape how connectivity, cloud platforms and data-driven features evolve, turning technical capability into compelling propositions that … behind connected products, defining how features, services and subscriptions are packaged, priced and taken to market. Your work will translate engineering possibilities into clear customer value, ensuring new releases land with purpose and measurable impact. A key element is building and maintaining a strong data foundation, standardising models, taxonomies ...

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal … This is not a technical support or sales role . The focus is on client outcomes, engagement, retention, and long-term success. As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive ...

Customer Success Developer/Customer Support Specialist Guildford – 50k to 65k Avanti Recruitment is currently partnering with a key client, right in the centre of Guildford. The role will suit someone who wants to go into the office and be part of a physical team of people. They … allocated accordingly and making sure customers get the best from their platform. You will be: Gathering requirements directly and as a support to the CX team Serve as the initial point of contact for client questions via email, chat, video call. Work on making bespoke applications for customers using your ...

looking for a Senior Product Manager/Head of Product to lead the development and optimisation of our clients end-to-end customer sales journeys. You’ll own the product strategy for the customer/sales domain, driving customer-centric solutions that maximise value, support business growth … enable successful integrations and change initiatives. The role Own and deliver the customer sales product strategy, aligned to customer needs, business goals and regulatory requirements Lead product discovery, using customer research, testing and data insights to inform priorities Take accountability for the sales product backlog, translating strategy ...

role, salary £35K-£40K plus Commission: up to 30k per annum Responsibilities: (This list is not exhaustive and may be expanded according to need) Customer Relationship Management Act as the main point of contact for existing customers. Build strong relationships to understand customer needs, challenges, and goals. Conduct … Autodesk software and other solutions effectively. Organize training sessions, webinars, and workshops to enhance user adoption. Provide guidance on best practices and workflow optimization. Customer Advocacy & Feedback Encourage satisfied customers to provide testimonials, case studies, or referrals. Together with the customer, define a success plan with clear goals ...

leading technology partner. This role is a brilliant way to start building a career in tech sales . You don’t need any IT experience - just experience winning new business elsewhere, the drive to learn and the ability to connect with people. Bytes gives you the training, support … business - identify and engage mid‐market prospects through outbound activity, networking and research. Develop client relationships - build trust and deliver a first‐class customer experience from first contact onwards. Position solutions - work with technical specialists to articulate the value of Bytes’ services in a clear and engaging way. ...

future. Job Description We currently have a phenomenal opportunity for an AI Engineer to join our us as we enhance our customer experience by harnessing the power of NLP, large language models, and flawless integration with third-party GenAI services. In this dynamic role, you'll be involved … standards for code quality, R&D, and model development. Engineer data for optimal AI application performance. Advise peers and senior management on business and customer impact. Write production-grade Python code, leveraging CI/CD, Databricks, and ensuring appropriate test coverage; proficiency in SQL. Liaise with third-party partners ...

keep ahead of the market with product research and development with a focus on sustainability. The Business Analyst is responsible for analysing business and customer requirements to implement more efficient processes and a smoother customer experience from quotation to order by visualising how customers experience … order workflow, specify the landscape of tools to guide the process digitally and implement and test systems to ensure solutions meet both business and customer needs. You will be based in their head office in Surrey as part of a European team and this role will involve some European ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge ...

innovative solutions and exceptional service to our partners. We re passionate about technology, relationships, and driving success for our customers. If you re ambitious, customer-focused, and thrive in a fast-paced environment, this is your opportunity to join a team that s shaping the future of IT distribution. … combine commercial acumen with a consultative approach to deliver value, exceed targets, and help customers succeed with the latest technology solutions. Key Responsibilities Customer Relationship Management: Build and maintain strong, long-term relationships with customers, becoming their go-to technology partner. Sales Growth: Drive revenue and margin growth across ...

unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will be responsible for proactively winning new business … track record in selling CCaaS/UCaaS solutions (with a preference for platforms such as Zoom, 8x8, Five9, Mitel, or Microsoft), along with proven experience engaging with Senior Stakeholders and managing sales processes. This role requires someone who has a track record of acquiring new business with Total Contract ...

experienced Channel Partner Manager with strong negotiating skills and commercial accruement? The Channel Partner Manager role is a pivotal role within the MX (Mobile Experience) Channel Marketing team, working to ensure that we deliver world-class marketing, on-time and aligned to our SEUK vision, as well as laddering … goals of our channel partners. This role requires for a multi-skilled Marketing Manager, with strong experience in digital marketing able to thrive in a fast-paced, ever-evolving environment.Someone whos able to harness relationships with our channel partners and develop channel plans which drive positive commercial results ...

experienced Channel Manager with strong negotiating skills and commercial accruement? The Channel Manager role is a pivotal role within the MX (Mobile Experience) Channel Marketing team, working to ensure that we deliver world-class marketing, on-time and aligned to our SEUK vision, as well as laddering … goals of our channel partners. This role requires for a multi-skilled Marketing Manager, with strong experience in digital marketing able to thrive in a fast-paced, ever-evolving environment. Someone who’s able to harness relationships with our channel partners and develop channel plans which drive positive commercial ...

Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied … closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms ...

England, engaging with both new and existing customers to understand their operational challenges and recommend tailored communication platforms that improve performance, efficiency, and customer experience. This role is ideal a B2B sales looking to build a long-term career in B2B technology sales, with the ambition to progress into ...

customers and we are looking for consultants with a razor-sharp approach to making our customers successful. Role Applicant needs Accounting knowledge/experience/done short course/got degree in Accounting Implement the Vena product for our customers, being responsible for configuring the data model, Excel templates … Power BI Dashboards, integrating data from customer systems and setting up automated data workflows Actively participate in on-site or virtual workshops and training with customers to elicit business and technical requirements Support customers utilising your communication skills to adopt the product and maximise value from their Vena investment ...

closely with a squad to rebuild and evolve critical systems (for example, order generation), ensuring they’re robust, scalable, and deliver clear business and customer outcomes. At the same time, you’ll play a pivotal cross-cutting role in our platform transformation - partnering with senior leaders in product … engineering to work towards our vision, ensuring transformation initiatives balance technical progress with visible customer and commercial value. This role would suit a PM who thrives on complexity, enjoys connecting the dots across teams and systems, and has the communication skills to simplify technical change for diverse stakeholders. ...

they’ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a client facing … support of successful bids and client development strategies. The successful candidate will have a minimum of 2-3 years’ of B2B field sales experience in software or SaaS technologies with proven track record of success in winning new logo business and solid tenure with previous employers in support ...

they’ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a DevOps SysAdmin … reliability and security Manage hybrid networks, IAM, firewalls and VPNs The successful DevOps Systems Administrator will have: At least 3-5 years of DevOps experience, including hands-on AWS, Experience with VMware or Proxmox. Strong Linux skills with networking and cloud security knowledge. Experience of working with ...