51 to 75 of 81 ITIL Jobs in the Thames Valley

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.\ NA major element … initiatives.\ NProduce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use.\ NWork within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence.\ NDeliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.\ NA major element … initiatives.\ NProduce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use.\ NWork within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence.\ NDeliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element … initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

using Windows-based Applications\ N\n Basic knowledge of MS Azure\ N\n Experience of using MS Office Suite\ N\n An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable\ N \n\nBenefits\nDXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. We are an equal opportunities employer We believe that diverse perspectives make ...

team that supports critical voice communication systems used by police officers and emergency services. Professional Growth: Engage with emerging technologies and best practises like ITIL, Lean Six Sigma, and Prince 2. Flexibility: While the role is primarily office-based, it includes travel to various sites across the UK. ...

Windows Active Directory, DNS, DHCP, NPAS, Certificate Services Software Defined Access - Dot1X, IBNS 2.0 Desirable would be any of the following: NIST hardening guidelines ITIL Processes Service Now BeCrypt OS Knowledge of Linux Diodes Duties include: As the Senior Network Engineer (DV Cleared) your remit will include the following: Enterprise ...

Problem Manager - ITIL - Service Management - Government - SC Clearance We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams. Due to the nature of the team and the work involved, candidates who hold active SC clearance will be preferred ...

Problem Manager - ITIL - Service Management - Government - SC Clearance We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams. Due to the nature of the team and the work involved, candidates who hold active SC clearance will be preferred. ...

management process and implement best practices to optimise change efficiency and reduce service disruptions. Skillset/experience required: Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. University degree of higher required; Bachelor's degree in Information Technology, Computer Science … Ability to quickly respond to various challenges and identify appropriate solutions Experience setting and managing SLAs/KPIs Experience in service operations using the ITIL Strong understanding of service monitoring tools and technologies Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g. ...

Change Enablement team. Participate in an on-call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership … operational processes. Proven track record of delivering results and meeting performance targets. Experience working within government or highly regulated environments. Desirable Skills & Qualifications ITIL Managing Professional/Intermediate certifications. ITIL Specialist - Create, Deliver & Support Certification. ITIL Practice Manager - Plan, Implement & Control Certification. Agile Foundation Certification (BCS Agile Foundation or equivalent ...

enterprise governance and Data Loss Prevention (DLP) policies. Manage production support, incident and problem management, Root Cause Analysis (RCA), and continuous service improvement using ITIL best practices. Maintain D365 security, role-based access control (RBAC), Segregation of Duties (SoD), audit compliance, and data governance across environments. Contribute to solution architecture … implementation, support, and continuous improvement. Strong stakeholder management and communication skills, with the ability to influence both business and technical audiences. Experience working within ITIL, Azure DevOps, ALM, security, and compliance frameworks. Solid understanding of D365 architecture, deployment practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

experience managing network infrastructure projects in retail or multi-site environments. Strong understanding of structured cabling, network hardware, and comms cabinet installations. Familiarity with ITIL, Prince2, or Agile methodologies Technical certifications such as CCNA, CompTIA Network+ or equivalent (desirable not essential) Reference Number: BBBH(phone number removed) To apply ...

with internal governance frameworks and external regulatory requirements Skills & Experience Essential: Proven experience in IT Change Management within complex enterprise environments Strong understanding of ITIL frameworks and service management best practices Experience managing IT service delivery and performance (5+ years) Demonstrable experience defining and managing SLAs and KPIs Strong knowledge … infrastructure (servers, networks, and core systems) Excellent stakeholder management and communication skills Ability to manage multiple priorities and respond effectively to changing demands Desirable: ITIL v3 or ITIL 4 certification PMP or equivalent project management certification Degree in Information Technology, Computer Science, or a related discipline Experience with service monitoring ...

such as N central and Intune * Strong customer facing communication skills and the ability to explain technical solutions clearly Experience working within Cyber Essentials, ITIL or ISO aligned environments would be advantageous. Relevant certifications such as Microsoft certifications, AZ 104, MS 102, CCNA or ITIL would be beneficial ...

Line technical support across Trackside and Test Operations environments. Own incidents, requests and escalations through to successful resolution. Deliver technical solutions throughout the ITIL service lifecycle. Act as a technical SME, supporting colleagues and key business stakeholders. Identify opportunities to improve IT services, processes, reliability, security and performance. Ensure … Performance monitoring, availability monitoring and restoration 2–3+ years' experience in a senior IT Support/3rd Line Support role or equivalent Qualifications Essential ITIL Foundation (v3 or v4) CCNA certification or equivalent networking knowledge Degree or equivalent commercial experience Desirable Microsoft Certifications CCNA Certification Previous Formula 1 Trackside experience ...

guardrails to ensure scalability, maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering … CMDB Discovery. Strong command of ServiceNow development: Scripted REST APIs, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs. Solid grounding in ITIL v4 processes and enterprise architecture frameworks (TOGAF or equivalent). Exceptional stakeholder management skills with experience presenting to senior leadership and executive committees. SKILLS & COMPETENCIES Technical ...

responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology … ensure rapid restoration of impacted services. Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders. Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment. Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams. Drive service recovery ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. \n ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

information technology, Computer Science, or related field is preferred Hold a PMP (Project Management Professional) or related certifications. Relevant IT Service Management certifications (e.g. ITIL v3/4) Experience in IT service delivery and performance management Experience setting and managing SLAs/KPIs and in service operations using the ITIL ...

located in Milton Keynes with a working practice of 3 days onsite/2 days remote. The contractor will work within an ITIL‐focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management … including Service Delivery Managers. Knowledge of working with service management tooling, specifically ServiceNow. Knowledge of setting up SLAs/OLAs. ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification. Evidence of delivering services to standards such as ISO 9001/ISO 20000‐1. Experience setting up ITSM strategy ...

Office 365 and in-depth troubleshooting experience of Windows 11 and Active Directory. We're also keen to hear from applicants with knowledge of ITIL best practice. If you have a technical background, experience of working within a service desk and enjoy complex problem solving for a wide customer base … accurately reflect their knowledge, skills and values. Person Specification Qualifications Essential Evidence of formal education or experience (A-Level or equivalent). Desirable ITIL Service Management v4 (Foundation) Microsoft Accreditation Knowledge Essential Excellent working knowledge of Microsoft Office applications and Operating Systems, including in-depth troubleshooting. Excellent working knowledge ...

Juniper and Cisco routers and switches, Nokia router platforms, Fortinet firewalls, and F5 technologies.\ N \nAll managed services must be delivered in alignment with ITIL frameworks and adhere to ISO 9001, ISO 20000, and ISO 27001 standards. The role also requires compliance with industry governance requirements such …/BNG systems.\ N§ Familiarity with F5 load balancers, firewalls, and core network infrastructure.\ N§ Understanding of change management and service management processes (e.G., ITIL).\ N§ Knowledge and exposure to 4G/5G infrastructure and building blocks.\ N§ Excellent communication, analysis, and stakeholder-management skills.\ N§ Automation/script ...

customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with Engineering teams to improve ticket progression and reduce unnecessary escalations. Promote ITIL best practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. About You Previous experience in a Service Desk Team Leader, Senior … Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. ...