1 to 25 of 26 Incident Management Jobs in the Thames Valley

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major … high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring ...

assigned (e.g., hardware break/fix and hardware or software upgrades) based on assignment Troubleshoot and resolve issues within the software & hardware environment Maintain incident management system with up-to-date information on ticket progress Ensure the status of tickets to ensure proper escalation and resolution of incidents … consistent with established SLAs Follow detailed Asset Management procedures Provide testing and support services for conferences Assist with troubleshooting internal VoIP telephones Coordinate with internal IT infrastructure support groups to appropriately escalate incidents Escalate unresolved incidents to other technical support for execution. Documenting customer communication and technical steps taken ...

accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops … accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops ...

perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We're now seeking an experienced H&S Incident Response Manager to join our team. … this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL's standards, drive resolution ...

detect service-impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage … runbooks, and knowledge base articles. •Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. •Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. •Mentor L1.5 Engineers to support skill development and knowledge sharing. •Participate in on-call schedules as required. ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner … etc. Incident handling: including troubleshooting, break fix; follows incident management process. Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. Software application support for applications both commercial off the shelf and customer developed. Perform ICMS ...

resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability … efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively ...

Azure). You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/ ...

Azure). You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/ ...

Laptop Refresh Programme. Analyse, diagnose, and identify workarounds to resolve issues within service level agreements. Engage with ICT technical support functions to ensure timely incident resolution. Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process. Take ownership of incidents ...

like Zero Trust and intelligence-led security, and continuously improve security posture. Hands-On Expertise: Conduct risk assessments, threat modelling, and gap analyses. Support incident management and security assurance activities. What We’re Looking For Proven experience as a Cyber Security Architect in complex, regulated environments. Strong technical … expertise in Microsoft Azure architecture , secure software development, identity management, and security testing. Familiarity with financial services or pensions is highly desirable. Excellent communication and stakeholder engagement skills. Ability to lead and deputise for the Security Manager when required. Relevant certifications (e.g., CISSP, CISM, CCSP) and knowledge of frameworks ...

IR35) Overview Specialist Engineer Roles & Responsibilities Configuring routers and switches in line with the design documents (IP data perspective). Onboarding devices onto network management platform. Racking and staking relevant devices in Data Centres. Attending internal meetings and working closely with the project managers to agree and deliver project … hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management (rare occurrence). need your write up/summary or 2/3 bullet points on the below skills 1. Configuring routers ...

working across product and technology. Accountabilities Build Engineering – Design, deliver, and maintain high-quality infrastructure and Salesforce solutions with measurable reliability, scalability, and performance. Incident Management – Proactively monitor system health, resolve outages or vulnerabilities, and use data insights to reduce mean time to resolution. Automation – Implement CI/ ...

associated building services systems. Reporting to the Shift Manager, you will operate as a Low Voltage Authorised Person (LVAP) and work closely with engineering management and client stakeholders to ensure all maintenance activities are delivered safely, compliantly, and in line with site policies, procedures, and service level agreements. … RESPONSIBILITIES Carry out planned and reactive maintenance across all building plant, equipment, and systems Respond to Building Management System (BMS) alarms and complete emergency fault rectification Operate as a Low Voltage Authorised Person, ensuring all safety documentation and switching procedures are completed to a high standard Issue, control ...

candidate will have: · A strong .NET backend skillset (node is good to have) · Typescript/Telerik/Razor · Good API gRPC · Strong communication and incident management skills If you are an ambitious Software Engineer hit apply and we will do the rest. Please apply with your ...

strong background in customer facing support roles. · Knowledge of basic Javascript or python code · Basic knowledge of SQL and API's · Strong communication and incident management skills If you are an ambitious Application Support Engineer hit apply and we will do the rest. Please apply with your ...

have) · Strong Microservices/Event Bus · Good Kubernetes/SQL and Angular for front end would be nice to have. · Strong communication and incident management skills If you are an ambitious Software Engineer hit apply and we will do the rest. Please apply with your ...

maintain, and document proactive alerting systems and health checks for internal and external connectivity (e.g., FIX, REST APIs). Drive operational excellence through robust incident management, process improvement, and knowledge-sharing across regions. Play a key role in onboarding new trading desks, products, and exchanges—delivering low-latency ...

step in your sales career with a high-growth organisation? About the Opportunity This organisation is scaling rapidly, supporting global enterprise clients with critical incident management and operational resilience solutions. To support continued growth, they are strengthening their Sales Development function, offering an exciting opportunity to join ...

step in your sales career with a high-growth organisation? About the Opportunity This organisation is scaling rapidly, supporting global enterprise clients with critical incident management and operational resilience solutions. To support continued growth, they are strengthening their Sales Development function, offering an exciting opportunity to join ...

step in your sales career with a high-growth organisation? About the Opportunity This organisation is scaling rapidly, supporting global enterprise clients with critical incident management and operational resilience solutions. To support continued growth, they are strengthening their Sales Development function, offering an exciting opportunity to join ...

hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management. Key skills, experience + tasks will include: Configure routers and switches in line with design documents (IP data perspective) Onboard devices onto … network management platform Rack and stack relevant devices in Data Centres Attend internal meetings and work closely with project managers to deliver the implementation plan Strong knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice Hands-on expertise with Cisco routers and switches ...

hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management. Key skills, experience + tasks will include: Hands-on expertise with Cisco routers and switches (e.g., 3850s, Nexus 9k, ISRs, ASRs), Cisco related … catalyst devices. Configure routers and switches in line with design documents (IP data perspective) Onboard devices onto the network management platform Rack and stack relevant devices in Data Centres Attend internal meetings and work closely with project managers to deliver the implementation plan Strong knowledge of Cisco ...

roadmap, aligning closely with the wider engineering and data strategy. Provide guidance on architecture, tooling, and best practices for ML pipelines, deployment, monitoring, and incident management. Partner with data science, ML, and product teams to ensure infrastructure supports innovation and business needs. Oversee system reliability, cost optimisation, and vendor … able to influence technical and non-technical stakeholders. Comfortable working in a fast-paced, collaborative environment with strategic and operational responsibilities. Experience with vendor management and contract oversight. Familiarity with tools such as Databricks, Tecton (or Feast), Seldon, or SageMaker. What can they offer you? Private health and mental ...