16 of 16 Incident Management Jobs in the Thames Valley

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure. You will possess strong experience … production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous. This opportunity is ideally suited to an OSS Support Engineer ...

This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives … Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead ...

with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with … domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support ...

will act as the on-shift operational commander, responsible for maintaining the single operational picture across multiple technology and security domains, leading integrated incident response activities, and making critical Real Time operational decisions. The successful candidate will possess exceptional situational awareness, strong leadership capabilities, and the ability to coordinate … teams during high-pressure operational events. Key Responsibilities: Act as the primary operational decision-maker during live incidents and service-impacting events. Lead integrated incident response activities across multiple operational teams. Maintain overall command and control of incidents from identification through to resolution. Ensure a single, accurate operational picture ...

will act as the on-shift operational commander, responsible for maintaining the single operational picture across multiple technology and security domains, leading integrated incident response activities, and making critical Real Time operational decisions. \n The successful candidate will possess exceptional situational awareness, strong leadership capabilities, and the ability … pressure operational events. \n Key Responsibilities: \n Act as the primary operational decision-maker during live incidents and service-impacting events. \n Lead integrated incident response activities across multiple operational teams. \n Maintain overall command and control of incidents from identification through to resolution. \n Ensure a single, accurate ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with a well … established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference ...

transition to a new managed service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident … across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles ...

cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring … live service delivery for your allocated customers Perform workshops and present Information Security services to significant key account customers in accordance with key account management or Sales Team Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident ...

Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: Provide triage, analysis, and resolution of network incidents End-to-end incident management, bringing in additional skilled resources as required Engage or defer to other technical teams as required in resolution of incidents … major incident manager (MIM) when incident impact warrants it Provide timely updates to stakeholders or incident manager during incidents Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required Participate in global on-call rotation, including some weekend requirements Leverage network management ...

Your role will involve oversight of shift's Security Operators providing security monitoring services, performing initial investigation of potential threats by use of Security Incident and Event Management (SIEM) tooling, and monitoring the SIEM tooling for faults. Working as part of an on-site 24x7 shift team … will contribute to maintaining the confidentiality, integrity, and availability of our customer's services by performing routine security incident management to identify, prioritise, and escalate potential threats. Your transferable skills and experience: *Experience in cyber security. *Technical leadership. *Good communication. *Technical skills in an enterprise IT area ...

Single Point of Contact (SPOC) for electronic security service issues Log, categorise, and prioritise Incidents, Service Requests, and Events Provide first-line Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance … accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance and take active part in performance ...

vector search, semantic retrieval, graph-enhanced retrieval, and hybrid search patterns. Develop AI agents for fault diagnosis, root-cause analysis, KPI analysis, configuration recommendation, incident summarisation, and operational decision support. Build token-efficient prompting, context optimisation, caching, and response generation techniques. Integrate LLM solutions with OSS, AIOps, inventory, graph … with telecom network data including RAN, Core, IP/MPLS, SD-WAN, OSS, alarms, KPIs, and inventory. Experience developing LLM agents for network operations, incident management, or service assurance. Experience with AI model optimisation, inference cost reduction, latency optimisation, and scalable AI serving. If you're excited about ...

Linux environments Supporting virtualisation platforms and enterprise hosting solutions Working with Kubernetes/OpenShift container platforms Monitoring system performance, availability and resilience Supporting incident management, troubleshooting and service improvements Contributing to automation and Infrastructure-as-Code initiatives using tools such as Terraform, Ansible or PowerShell Supporting secure infrastructure ...

workplace services across manufacturing, laboratory, warehouse, and office environments, including experience operating within GxP and other regulated frameworks. Demonstrated success owning service performance, major incident management, and supplier delivery with a strong focus on reliability, compliance, and user experience. Excellent stakeholder engagement at senior business level, including manufacturing … operational leaders Deep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments. A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments. Join our winning team today. Together ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...