demand, staffing constraints, tooling disruption, major incidents, and other events that could affect MDR service delivery. Build and maintain operational readiness through skills coverage, onboarding, training, knowledge management, playbooks, processes, tooling readiness, and appropriate leadership coverage. Lead operational readiness and change adoption for new detections, capabilities, tooling, automation, workflows … staffing, workload management, queue health, prioritization, service levels, quality, and operational outcomes. Proven people-leadership experience, including coaching, performance management, career development, hiring, onboarding, and developing effective teams through clear expectations, constructive feedback, and accountability. Experience developing Team Leads, senior analysts, or other frontline leaders and building stronger leadership capability ...