1 to 25 of 54 Problem Management Jobs in the Thames Valley

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager. working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. You'll … be central to the service operations team, owning and improving both the major incident and problem management functions alongside a team. If you're someone who thrives in structured, high-pressure environments and brings a calm, assured presence during service disruption, this role will give you a clear … platform to make an impact. The opportunity You'll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you'll be responsible for ensuring high-quality coordination and governance across the function. More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

feedback for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying … incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Deployment Management Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support • O365 More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support • O365 More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 More ❯

facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance support efficiency. Desirable Proficiency in using ITSM tools such as ServiceNow. ITIL (v3/v4) qualified. More ❯

improvement in a hybrid, tech-enabled environment. 🧭 About the Role As the Technical Operations Lead, you’ll oversee 3rd–4th line support , lead on problem management , optimise Zendesk (moving to ServiceNow) , and manage a team of 8 support engineers . You'll also play a key role in … Work With VMware | Azure Cloud | Zendesk → ServiceNow | Intune | Microsoft 365 | Exchange | SQL | Firewalls | Web Proxy | Windows 📌 Key Responsibilities Own 3rd–4th line incident and problem management Lead and optimise Service Desk operations Manage the Configuration Management Database (CMDB) Guide the onsite support team and serve as a … senior escalation point Oversee device management via Intune Drive improvements across software lifecycle and user experience Ensure strong cross-functional collaboration Implement ITIL-aligned performance tracking and documentation 👤 What We’re Looking For ITIL v4 certified (essential) Proven leadership in an IT support environment Expertise in ITSM tooling (Zendesk More ❯

Job Description Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. … The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

IT Support Analyst – Investment Management £45,000-£55,000 per annum Our client is an Investment Management company based in central London and has a requirement for an IT Support Analyst. The IT Support team's primary responsibility is providing premium support for Fixed Income & Equity applications, including … both proprietary applications developed internally and third-party vendors. The team serves as a single point of contact for problem resolution, process management, and customer follow-up for all technology-related client issues and requests. The role would suit a Graduate who has several years commercial experience in … the correct level of urgency and focus. Work effectively with teams and customers in multiple locations, including the US, UK, and Asia. Strong diagnostic, problem-solving, and problem management skills. Must be logical, effective at triage, able to diagnose root causes, and escalate and follow-up as More ❯

Desktop Support Analyst/Application Support Analyst – Investment Management/Trading Our client is an Investment Management company based in central London and has a requirement for an IT Support Analyst. The IT Support team's primary responsibility is providing premium support for Fixed Income & Equity applications, including … both proprietary applications developed internally and third-party vendors. The team serves as a single point of contact for problem resolution, process management, and customer follow-up for all technology-related client issues and requests. The role would suit a Graduate who has several years commercial experience in … the correct level of urgency and focus. Work effectively with teams and customers in multiple locations, including the US, UK, and Asia. Strong diagnostic, problem-solving, and problem management skills. Must be logical, effective at triage, able to diagnose root causes, and escalate and follow-up as More ❯

infrastructure support for healthcare managed service customers. Manage and resolve assigned incidents, ensuring professional communication with customers. Maintain Azure infrastructure, including patching, updates, certificate management, and security. Recommend and implement service improvements. Diagnose and resolve system issues. Act as an escalation point for complex incidents. Support distributed microservices architecture … technologies and participate in knowledge transfer. Work with clients, vendors, and technical groups to support and escalate technical incidents. Adhere to Change, Incident, and Problem Management procedures. Essential Requirements: Experience with Microsoft Azure (ideally with certifications). Supporting Windows Server and Cloud-Based Network Infrastructure. Querying data sources … Insights, Cosmos DB, SQL Server). Network and data security. Experience in a Support & Operations function supporting custom applications. Desirable Requirements: Knowledge of service management processes (Incident, Problem, Change Management). Performance monitoring tools (Azure Monitor, App Insights, Prometheus & Grafana, SolarWinds). Network and firewall configuration. Understanding More ❯

across 66 countries. About the role: As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management … and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. Skills & Experience: Hands-on experience with security technologies, including Palo More ❯

across 66 countries. About the role: As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management … and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. Skills & Experience: Hands-on experience with security technologies, including Palo More ❯

AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to: provide technical/service knowledge and assist in management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/… devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data and tools enable device optimisation and utilisation. Support management of end to end device lifecycles in accordance with the EUD strategy, including device road maps and evaluation through to disposal, with a focus … on supportability, usability and cost effectiveness. Use management information to monitor and measure day to day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service support documentation is of ITIL V3 quality and document More ❯

for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter who will demonstrate proactive IT management Main Responsibilities ·IT Hardware Incident and task fulfilment for internal End User (predominantly Lenovo/Apple) ·Perform advanced troubleshooting to diagnose and resolve problems … users back on the job including deploying temporary equipment as needed. ·Printer Support and configuration experience ·Procurement and configuration of EUC hardware ·Hardware Asset management lifecycle and refresh (CMDB) ·VIP support ·Video Conference Support ·Work closely with internal support groups and external service providers to identify, resolve, or coordinate … resolution for EMEAPAC ·High level knowledge and support experience of hardware, software, security, networks, internet, storage, with some understanding of Service Desk ·Experience of Problem management process and procedures ·Experience of Change management process and procedures ·Contribution to improvements and enhancements of processes/procedures ·Extensive Service More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯