101 to 125 of 169 1st Line Support Jobs in the UK

Position: First Line Support/Junior Support Analyst Location: Guildford Salary: £27,000 - £28,000 Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support/Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience … with bespoke applications, hardware support, and vendor coordination. Benefits Include: Bonus scheme Salary sacrifice electric car scheme Company pension Private medical insurance Group life cover Annual salary reviews Flu jabs Volunteer days Social events and birthday leave Support for skills development Charity engagement and referral programme Key Responsibilities: Provide first-line technical support More ❯

New exciting opportunity in Guildford! Job title: 1st Line Support Engineer Salary: £25,000 - £30,000 Location: Guildford, Hybrid working available Hours: Monday - Friday, 9am - 5pm (Fixed hybrid - Monday & Friday - WFH) Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation! The Role … This is an excellent opportunity for a proactive and technically minded individual to join the team as a 1st Line Support Engineer. Acting as the first point of contact for all IT and application-related queries, the role is key in supporting staff with day-to-day technical issues, while also contributing to the maintenance … on experience with bespoke business applications and play a supportive role across a broad range of IT operations. Key Responsibilities: Frontline Support: Respond to and resolve first-line technical issues relating to hardware, software, and user access. Application Support: Gain knowledge of in-house applications, providing support and escalating complex issues when More ❯

dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend … one day per week acting as a First Line cover. What We’re Looking For Proven experience in a similar role. Full UK driving license An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues. Strong knowledge of Desktop and Laptop hardware and be able More ❯

dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend … one day per week acting as a First Line cover. What We're Looking For Proven experience in a similar role. Full UK driving license An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues. Strong knowledge of Desktop and Laptop hardware and be able More ❯

Do you want to work for a leading Microsoft and Cisco Partner? Our client are looking for MULTIPLE 1st Line Support Engineers who want to begin or excel their career working for a Managed Service Provider with excellent progression and training opportunities. If you are interested in this opportunity and want to learn more, we … of tickets raised by customers. Answer calls in a timely manor from customers calling into the service desk. Assign tickets to other technology queues for 2nd and 3rd line engineers. Troubleshoot and resolution of incidents and service requests that are raised with the service desk to ensure a high level of customer service is delivered. Assist server and … end to end ticket management to ensure customers are kept updated on the progress of their requests. Follow documented customer specific procedures. Classification and prioritisation of requests in-line with Incident and Service Request Management processes to ensure requests are dealt with effectively and efficiently. Strong attention to detail - the ability to achieve thoroughness and accuracy when accomplishing More ❯

Join our team as a professional support engineer! Location > Birmingham Hours > Full-time Responsibilities Provide first-level technical support to end-users via phone, email, and remote tools. Diagnose and resolve hardware, software, and network issues promptly. Set up new computers, troubleshoot PCs, and perform basic system configurations. Create and manage support tickets, ensuring … timely resolution. Collaborate with other team members to escalate complex issues when necessary. Maintain accurate documentation of incidents, solutions, and procedures. Assist with training and mentoring junior support staff. Qualifications & Skills Experience: Previous work in an MSP environment is essential. Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Customer Service: Excellent … effectively with colleagues and contribute to a positive team environment. Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions. Competitive salary in line with market rates. Opportunities for professional growth and development. A supportive and dynamic work environment. If you’re passionate about technology, thrive under pressure, and enjoy working in a More ❯

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days … including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a More ❯

Industry who has outsourced their IT. The Service Desk team collaborates with Partner teams to deliver IT services for approximately 14,000 users across multiple UK locations. The First Line Support Analyst provides a single point of contact for customer incidents and inquiries, following documented processes to log, prioritize, and route tickets. The role also involves … providing incident resolution to support the First Time Fix SLA, using Knowledge Articles. The environment is fast-paced and challenging. Responsibilities: Team Working: Integrate into the team, contribute positively to objectives and morale, and work across teams. Communication: Communicate clearly and concisely in writing and verbally, translating technical jargon into simple terms for customers. Problem Solving and Decision … meet quality requirements. Tools: Quickly learn ticket logging tools and other systems. Telephony AHT & CPAPD: Manage call durations, wrap-up times, and contacts per analyst per day in line with targets, proactively seeking improvements. Queue Management: Manage individual queues to targets with minimal supervision, maintain tickets in line with SLA, review tickets regularly, and work to More ❯

work with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised … and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team Working : Makes solid efforts to integrate into the team and positively contributes to Team objectives … the Service Desk. Telephony Average Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero intervention from Team Leader. Ticket More ❯

First Line Support - Paying up to £175 per day, inside IR35, Based in South Wales (Fully Onsite) - Start ASAP Your new company You'll be working with a leading organisation based in South Wales. Your new role We are seeking a proactive and customer-focused individual to join our IT team as a First Line Support Technician. In this role, you will be the first point of contact for technical support, assisting staff and representatives with IT-related issues and service requests. What you'll need to succeed Strong communication and interpersonal skills, with the ability to explain technical issues clearly. Basic understanding of IT systems, including Windows OS … systems (eg, ServiceNow, Freshdesk, or similar). Ability to diagnose and resolve basic hardware and software issues. Good organisational skills and attention to detail when logging and managing support tickets. A customer-first mindset with a calm and patient approach to problem-solving. Willingness to learn and adapt in a fast-paced IT environment. What you'll get More ❯

257aa3d1ffdb Job Views: 51 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: Job Description Summary and purpose of the Job: We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our … fast-paced organisation, this might be the role for you. The extent of your duties will include but are not limited to: Working amongst a technical helpdesk, providing support to circa 3000 UK schools. Supporting a range of technologies Custom products designed and developed in house VoIP and WiFi solutions Backup and recovery solutions Microsoft 365 and Google … Additional Information Did we mention the perks? At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health More ❯

1st Line Support Engineer Norwich £24,000 - £27,000 DOE Annual Bonus, Private Healthcare, Long Service Bonus, etc, Are you an IT Technician/Engineer and feel like you’re being held back in your current role. This local MSP encourage their Engineers to get involved in all levels of tickets, whilst still be dedicated … for incoming calls to the service desk Monitoring ticketing system and triaging new tickets appropriately Troubleshooting issues both remotely and on site Escalating tickets as required to second line engineers Configuring new equipment as per project specifications Creating documentation for the knowledgebase Willingness to participate in an on-call support rota and occasional pre-planned out More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯

for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem solving skills, and be customer service orientated. Your responsibilities will … and B2B for all customers. Escalate issues according to escalation process Ensure that the call management systems are up to date with all necessary relevant information. Provide software support using Remote Control/Access systems, Implement fixes. This includes providing Technical support for both onsite engineers and third party engineers on site and escalating to 2nd … Line when necessary Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary. Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times. Skills/Knowledge More ❯

sport and program contribution. Globecast is a global operation and has operations and teleport facilities in every continent. Responsibilities: Act as the first point of contact for IT support via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, and network issues. Provide technical assistance for Windows, Microsoft 365, and common business applications. Set up and configure … new user accounts, desktops, laptops, and mobile devices. Escalate complex issues to senior technicians or relevant departments when necessary. Maintain accurate documentation of support requests and resolutions. Assist with routine maintenance, updates, and inventory of IT equipment. Desirable skills: Basic understanding of IT principles, including networking, operating systems, and software applications. Ability to prioritize tasks and work efficiently More ❯

Service Desk Analyst/1st Line Support/Support Engineer with Nppv3 clearance required. This is a Service Desk Analyst/1st Line Support/Support Engineer contract role for an initial 5-month period which will see you manning a tech bar during a live … upgrade project for a Lenovo laptop suite. Nppv3 or Nppv2 clearance is essential and you will not be considered without it. You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Service Desk Analyst/1st Line Support … to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time. To apply for this Service Desk Analyst/1st Line Support/Support Engineer role, send your CV to Rob Goffin at IT Recruitment Solutions now! Service Desk Analyst/1st More ❯

of the Sporting Solutions Helpdesk for the benefit of wholesale clients and core business. The primary responsibility will be to enhance the service to current partners from a First Line Support Analyst trading perspective, across a variety of mediums. The Person Ideally, we would like someone with; Excellent attention to detail. Be a strongly motivated self … individual able to align personal goals with that of their department and the company holistically. Natural disposition for quick learning in a technologically-driven environment. The Role The First Line Support Analyst position is wide reaching in remit and has its fundamentals based in two key areas Firstly, the provision of first line, helpdesk … the needs of the business. Extra marks if you have Knowledge of fixed odds market and the principals involved in pricing and trading sports events Previous helpdesk or first line support experience. What we offer 25 days annual leave that increases with length of service + day off for your birthday! Hybrid working - 2 days a More ❯

Description Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. This is where you come in. We are on a journey of growth. We … pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey. Job Description We're looking for a proactive and customer-focused 1st Line Support Engineer to join our growing team. This role is essential in providing front-line technical assistance, logging and triaging support … and expected resolution times Maintain strong customer satisfaction through timely, professional communication Monitor ticket queues and ensure initial response SLAs are consistently met Qualifications Skills & Experience Experience in a 1st Line or customer-facing technical support role Basic knowledge of Microsoft applications, VoIP systems and general networking principles Clear and confident communicator with a customer More ❯

Systems Administrator (1st Line Help Desk Support) Position: Systems Administrator (1st Line Support) Location: Bromborough Hours: Monday - Friday 8:30-5:00 Our client is looking to expand their team within the IT department. They are seeking a Systems Administrator (1st Line Help Desk Support). This is an excellent opportunity for someone with IT systems management experience. Duties: This job is focused on overseeing the patching and updating of Windows systems, providing 1st line support, and ensuring the smooth operation and security of IT systems for clients. The responsibilities include: Coordinating patch deployment Monitoring system health Resolving software … issues Providing customer support through a helpdesk platform Communicating with clients, support teams, and field engineers Skills: Experience in IT systems management or a similar role Use of remoting software such as TeamViewer Diagnosing and resolving application and Windows system-related issues Use of ManageEngine is an advantage Imaging and installing Windows OS Optimising and maintaining More ❯

FIRST LINE SUPPORT ENGINEER GLOUCESTERSHIRE£25,500 - £26,125 Our client in the Technology Industry, is looking for a First Line Support Engineer toplay a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products. … commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes. RESPONSIBILITIES As a First Line Support Engineer your key duties will include: Providing prompt and effective first-line technical support to clients via phone, email, and remote … interactions, technical issues, and resolutions Assisting in testing new software releases and updates to identify and report bugs REQUIRED SKILLS & EXPERIENCE To be considered for the role of First Line Support Engineer , you must have: Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT More ❯

operational reasons. Previous applicants need not apply IM&T service Desk Agent The post holder will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems by the IM&T Directorates customers/clients. The post holder will be … and ensuring agreed procedures and standards are met. The post holder will also participate in an On-Call rota with other members of the team. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email. Offering advice to end users and customers More ❯

Looking to build a career in IT support? This is a great opportunity to join a leading Bio-tech organisation to provide Help Desk support with Microsoft products and hardware. If you have some strong IT skills and you are willing to learn this could be a great move for you. Leading Bio tech organisation based More ❯

IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot IT issues with a smile! Assist users with software and … unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part … unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team.THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers … and network equipment.Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site.This role may require your attendance on the client site(s) supporting customers accessing IT services.Helping customers solve technical issues with their computers (hardware and software)Liaising directly with end users to resolve any problems.Logging technical support requests More ❯

First Line Analyst: Desktop, Ticketing, Support, Troubleshoot, Break fix - (RL7865) Our Global Enterprise Client is looking for First Line Analyst to join their team. Start date: ASAP Duration: up to 120 days (initially) Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £128/day … procedures either from the Authority (site regulations etc) or the customer. 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Soft Skills: Flexible approach and ability to work co … skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem-solving skills To apply for this First Line Analyst contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during More ❯