76 to 100 of 133 2nd Line Support Jobs in the UK

enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively.?We have a new opportunity for a 2nd Line Support Analyst to join our IT team. This is a full time, 35 hours per week, permanent role based at our Oldham, Bower House … alternating 1 week in the office, 1 week from home. The overall purpose of the role is to support and maintain end-user computing devices and deliver 2nd line technical support for all incidents and requests across Guinness. What we’re looking for We know that how we do things is just as More ❯

Role: 2nd Line Engineer Location: Southampton (Hybrid) Salary: £32,000 - £37,000 Cutting-Edge FinTech | Cloud-Driven Environment | Huge Career Growth Potential Were working with one of Southamptons most innovative FinTech firms , a market leader using AI, cloud, and automation to reshape how financial technology operates. Theyre now looking for a talented 2nd Line … escalated support tickets, work closely with senior engineers on projects, and gain hands-on experience across Microsoft 365, Azure, virtualisation, and networking . Whether youre an experienced 2nd Line Engineer looking for a step into infrastructure or an ambitious 1st Line Technician ready to level up this is a genuine opportunity to grow … training Microsoft, Azure, Security & more Private Medical Cover & Sick Pay 25 Days Holiday + Bank Holidays Regular team socials, events, and knowledge-sharing sessions Clear progression into 3rd Line, Cloud, or Infrastructure Engineering A collaborative environment where innovation meets ambition If youre a motivated, technically sharp engineer ready to grow with one of Southamptons leading FinTech innovators , click More ❯

2nd Line IT Engineer – Remote (MSP Environment, Occasional Travel) Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire) Type: Full-time, Permanent Salary: Competitive + Benefits The Opportunity Join a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure services across … the UK. We’re looking for a 2nd Line IT Engineer who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service. You’ll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments, and contribute to exciting … tech while being part of a close-knit remote team — this is the role for you. What You’ll Be Doing Providing advanced remote and occasional on-site support to SME clients. Acting as an escalation point for complex technical issues from other support tiers. Supporting, configuring, and maintaining Windows Server & Desktop environments . Managing Active More ❯

Lead IT Support Engineer (2nd Line) Akkodis are currently working in partnership with a leading business in Birmingham who are experiencing an exciting period of growth and are looking to hire an experienced IT Support Engineer to play a lead role within their IT Infrastructure. You will be hands on with all things … works effectively across the business. The Role As the Lead IT Support you will be the internal expert on all core applications and provide first and second line technical support. The Responsibilities * Resolve logged errors in a timely manner and escalate to the external IT Services provider where necessary. * Liaise and manage with third party suppliers … perform diagnostic tests. * Train end-users on hardware functionality and software programs. * Keep track of technological advancements and trends in IT support. The Requirements * Experience within IT Helpdesk (i.e. 2nd line support) * Experience of Microsoft Administration * Ideally you will have experience of working in an Azure CRM/Dynamics Environments in a technical role. * Deep More ❯

Job Title: 2nd Line Service Desk Engineer Location: Central Cornwall Salary: Up to £32,500 base + company car + wider benefits package Contract: Full Time Role Description This is a full-time role for a 2nd Line Support Engineer in the … Central Cornwall area and the position requires on-site presence in the Cornwall office. The 2nd Line Service Desk Engineer will be responsible for providing Second Line technical assistance to a range of businesses of different sizes, across different industries. This will include helping manage and monitor the helpdesk, identify and troubleshoot issues, and perform … necessary repairs or upgrades. Qualifications 2+ years of experience working in a support desk or IT based role Strong knowledge and understanding of Microsoft 365 Great networking understanding including LAN, WAN, VLAN, WIFI, IPSEC and VPN Experience installing and untilizing cloud storage products Windows server experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) If you More ❯

Role Overview Provide 2nd line technical support to internal users. Act as the escalation point for complex incidents, work with vendors and internal teams to resolve issues, and help improve IT operations, documentation and processes. Responsibilities Own and resolve escalated hardware, software, network and application incidents (deskside and remote). Coordinate with vendors and internal … ownership and drive timely resolution. Lead/vendor review meetings, track actions and push for service improvements. Conduct root cause analysis for recurring issues and implement preventative controls. Support IT operations projects and assigned workstreams to delivery standards. Maintain and create knowledge base articles, SOPs and documentation. Assist with change, release and patch management testing and deployment. … Monitor system alerts, backups and routine tasks; identify and escalate risks. What you'll need to succeed Experience in an IT Service Desk/IT Support environment (2nd line experience preferred). Strong troubleshooting across hardware, Windows OS, Microsoft 365, networks and common business apps. Experience with ticketing/ITSM tools and ITIL practices (Incident More ❯

I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line More ❯

About the Role We are looking for an enthusiastic and technically-minded individual to support and develop our ERP system. This role bridges 2nd/3rd line support and system development, combining day-to-day support, rollout implementation, dashboard creation, and ongoing enhancement. Over time, you will grow into a subject … matter expert (SME) for our ERP, becoming the go-to person for system knowledge and improvements. Key Responsibilities Lead rollout of the Finance module initially, then support broader system rollout across the business. Create and maintain dashboards for the Project Team and wider … stakeholders. Support go-live activity, providing knowledge and assistance to users and project teams. Act as an escalation point for ERP-specific support tickets, providing 2nd/3rd line support and troubleshooting. Develop expertise in the ERP system and transfer knowledge to colleagues. Implement system functionality and customisation using low-code More ❯

IT Support Technician/Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you’ve also worked in the following roles … we’d also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of … from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician/Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support More ❯

2nd Line Support Location: Farnham (4 days onsite per week) Salary: £33k - £37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite … Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where More ❯

2nd Line Support Location: Farnham (4 days onsite per week) Salary: 33k - 37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite … Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where More ❯

2nd Line Support Engineer Billericay Hybrid working, 4 days in office and 1 at home Hours: 8-5 or 9-6, rota or preference is fine. A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives … in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a va click apply for full job details More ❯

to ticket closure, ensuring that customer satisfaction and service level agreements are met. You will be taking escalations from the 1st line team and working at a 2nd line level although occasionally this could be rise to 3rd Line level. You will have exceptional M365 knowledge as well as a strong understanding of … Azure, alongside these, skills in broader infrastructure and Networking would be advantageous. Key skills and responsibilities: Exceptional knowledge of M365/Azure Infrastructure/Networking Proven 2nd/3rd Line Support in an MSP environment Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. More ❯

to ticket closure, ensuring that customer satisfaction and service level agreements are met. You will be taking escalations from the 1st line team and working at a 2nd line level although occasionally this could be rise to 3rd Line level. You will have exceptional M365 knowledge as well as a strong understanding of … Azure, alongside these, skills in broader infrastructure and Networking would be advantageous. Key skills and responsibilities: Exceptional knowledge of M365/Azure Infrastructure/Networking Proven 2nd/3rd Line Support in an MSP environment Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. More ❯

The Job: We’re delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the More ❯

have support experience within a law firm, 4 years+ to be applicable. Job Responsibilities This position reports to the IT Support Team Lead and provides 2nd line support. The role provides desktop support to the firm and picks up escalated calls from the outsourced 1st line. You will use advanced troubleshooting … Correctly diagnose software and hardware faults and consult with 3rd level teams if required. Incidents should be conducted within reasonable time scales and monitored to resolution. Build and support laptops, desktops, printers and remote devices such as iPhones and Android devices. Performs detailed problem analysis and … documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated Skills Required 3 years+ in 2nd line IT desktop support within a law firm environment is essential. Provide technical support for O365, Entra ID, Azure, Intune, iManage, Intapp, Aderant More ❯

have support experience within a law firm, 4 years+ to be applicable. Job Responsibilities This position reports to the IT Support Team Lead and provides 2nd line support. The role provides desktop support to the firm and picks up escalated calls from the outsourced 1st line. You will use advanced troubleshooting … Correctly diagnose software and hardware faults and consult with 3rd level teams if required. Incidents should be conducted within reasonable time scales and monitored to resolution. Build and support laptops, desktops, printers and remote devices such as iPhones and Android devices. Performs detailed problem analysis and … documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated Skills Required 3 years+ in 2nd line IT desktop support within a law firm environment is essential. Provide technical support for O365, Entra ID, Azure, Intune, iManage, Intapp, Aderant More ❯

Role: 2nd Line Engineer (Fintech/Web3 Start-Up) Location: Bournemouth (Hybrid) Salary: £32,000 - £38,000 FinTech/Crypto Start-Up | Next-Gen Tech | Multiple Roles Available | Huge Growth Potential Were partnered with a cutting-edge FinTech and Crypto start-up based in Bournemouth , pushing boundaries in digital assets, blockchain, and next-gen financial technology. Theyre … scaling fast and hiring multiple 2nd Line Engineers to strengthen their growing technical operations team. Youll be working in a high-energy, collaborative environment , supporting mission-critical systems while gaining hands-on exposure to cloud, automation, and blockchain-based infrastructure . Expect to work with talented engineers and developers who are building products that are shaping the … driven tech stacks Paid training & certifications to boost your career Private healthcare, 25 days holiday + BH Regular socials, tech talks & team events Fast-track progression into 3rd Line, Projects, or Cloud Engineering If youre ready to be part of a FinTech revolution and grow your career with one of Bournemouths most exciting tech start-ups, click APPLY More ❯

Second Line End User Support- Sheffield City Centre (On-site)£200-£250 per day- 3-month contract -Immediate start Are you an experienced IT support professional who thrives on solving complex technical challenges? We're looking for a hands-on Second Line Support Contractor to help deliver fast, effective technical … with Service Desk, Desktop Support, and Technical Services colleagues to reduce a backlog of service requests and incidents. What You'll Be Doing Diagnose and resolve second-line incidents and service requests. Fix access and configuration issues across key systems, including SharePoint, Hive, and Microsoft 365. Troubleshoot connectivity problems (Wi-Fi, VPN, docking stations). Provide … Enrol and manage laptops and mobile devices in Microsoft Intune. Support hardware setup - from monitor swaps to cable management. What You'll Bring Proven experience in second-line desktop or field support . Strong hands-on knowledge of: Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI) Microsoft Entra ID/Azure AD Microsoft Intune More ❯

Job Title: 2nd Line IT Support Engineer Location: Lincoln Salary: Up to £35,000 + benefits Are you an experienced 2nd Line IT Engineer looking to take the next step in your career? We're working with a growing IT services provider in Lincoln that is looking for a skilled and customer More ❯

Desktop/Systems Engineer - Virtualisation - Azure - Networks - IT Support - 1st & 2nd Line progressing to 3rd Line - Good Benefits Package - £30,000-35,000 per annum We're looking for a Systems Engineer with a good technical background and customer facing attitude to join a growing managed service provider (MSP). You will be … working with their key customers to solve IT issues and escalate where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible. You will be working in a really supportive and collaborative team in a welcoming and open environment, with a clear path for growth … and development. Its a great business with a brilliant leadership team too. You will technically have experience in: O365 Support and Admin Azure Administration Firewalls Networking (VLAN, WAN) Virtualisation (Hyper-V, VMware There is some on-call support for P1 issues with a weekend rota 1 in 4, which you are financially compensated for and the More ❯

Overview Ref: 113444 2nd line Support/Level 2 Service Desk/On-site/6 months Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make More ❯

IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. … If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line support for desktops, laptops, mobile devices, and core business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user More ❯

IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. … If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line support for desktops, laptops, mobile devices, and core business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user More ❯

Techunite Ltd are recruiting for a 1st/2nd Line Support Engineer to join an expanding organisation based near to Godalming. The role is mostly a mix of hybrid remote working but may involve some local site visit work. Looking for candidates who have experience to both 1st and/or 2nd line. You More ❯