76 to 100 of 108 2nd Line Support Jobs in the UK

2nd Line Support EngineerNorwich Outskirts£28-34k DOECloudScope is recruiting on behalf of a small, well-established, and growing Managed Service Provider (MSP) based on the outskirts of Norwich. This company provides IT and software solutions to SMEs, delivering high-quality support and … innovative technology solutions to their clients.Are you a highly skilled IT professional with a passion for problem-solving and a knack for mentoring? We're seeking a dedicated Second Line Support Engineer to join their expanding team!This role offers a diverse range of responsibilities, including resolving customer IT support tickets via phone and … Excellent communication skills are a must, as you will be updating customers and colleagues on ticket status. What You’ll Do: Act as the escalation point for first-line engineers Diagnose desktop and network connectivity problems Troubleshoot remotely and in person Mentor junior staff Configure new hardware Monitor the ticketing system and update documentation Participate in an on More ❯

End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately 400 applications packaged) and hardware-related issues. You will work closely with 3rd … line teams, creating scripted and ideally automated fixes. Excellent troubleshooting skills and the ability to establish the root cause of an issue are essential. The role also involves collaborating with both internal teams and external vendors to manage … software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices Diagnose and resolve a broad More ❯

Role : 2nd Line Support Engineer Location: Sevenoaks Salary: £30,000 - £35,000 Leading MSP | Cloud & Infrastructure Exposure | Clear Progression Path Were working with a well-established, forward-thinking MSP based in Sevenoaks , delivering high-quality IT support, infrastructure, and cloud solutions to a diverse client base. Theyre now looking for a skilled 2nd Line Engineer to join their ambitious technical team. This role is perfect for someone who thrives in a fast-paced MSP environment , enjoys solving complex issues, and wants real exposure to modern technologies including Microsoft 365, Azure, networking, and virtualisation . Youll also work alongside senior engineers on projects, migrations, and infrastructure upgrades , setting you up for … progression into 3rd Line or project-based roles . If youre ready to step into a role where youll be challenged, supported, and given a clear route to grow - this is it. Required Skills: Strong experience supporting Windows Server, Microsoft 365 & Active Directory Knowledge of networking fundamentals DNS, DHCP, VPNs, firewalls Exposure to virtualisation platforms (Hyper-V or More ❯

Job Title: 2nd Line IT Engineer Role This is a fast-paced opportunity to join a growing managed service provider, recently acquired by a major network infrastructure organisation. If you enjoy solving technical problems, thrive in a multi-client environment, and want to sharpen your skills across a variety of technologies, this role is for you. Youll … real-world settings. Career progression Be part of a business that invests in its people with continuous learning, project opportunities, and access to the wider groups expertise. Responsibilities * Provide 2nd Line support for end-users via phone, remote tools, and on-site visits * Manage helpdesk tickets, incident resolution, and escalation when needed * Configure and support … system checks, including backup monitoring and reporting * Document internal processes, maintain client records, and log activities for billing and reporting * Contribute to the delivery of IT infrastructure projects * Support internal IT operations as needed * Participate in the out-of-hours (OOH) rota, if required * Ensure a high standard of client communication and service delivery * Assist account managers with More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support … being our representative while visiting our clients at their premises. Responsibilities - (but not limited to) Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users. Creating technical sales quotations to our customers while meeting their business needs in full. Supporting Tier 1 with daily overflow of tickets and calls. Working alongside … our 3rd line technicians to escalate calls as required. Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries. Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion. The creation, maintenance and publishing of support documentation in More ❯

Job Title: Deployment Engineer (2nd Line) Location: On-site, London Day Rate: £150-£200 per day (inside ir35) Contract Duration:3-months Start Date:ASAP Working Pattern:Monday to Friday, 5 days on-site Overview: We are seeking aDeployment Engineerwith strong2nd line desktop support experienceto join a project team delivering large-scale hardware … deployments across the London office. This is ahands-on, on-site rolefocused primarily on device rollout tasks, with some support responsibilities where required. Key Responsibilities: Deploy and configureWindows laptops, desktops, mobile devices, label printers, and standard printers … Perform hardware swaps, upgrades, imaging, and user setup Support mobile device setup and configuration (iOS/Android) Liaise with users during deployments to ensure smooth transition Provideoccasional 2nd line supportas needed across hardware and end-user services Maintain accurate records of deployment and asset tracking Essential Skills & Experience: Solid experience in a2nd line More ❯

2nd Line Desktop Support Technician YO25 Based 28000 - 32000 DOE Monday to Friday Remote working available after 6 month probation The Opportunity: We are looking for a highly motivated Desktop Support Technician ready to make an immediate impact to our organisation. The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain … our systems, including unassigning equipment and preparing hardware for the next potential user. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and More ❯

2nd Line Desktop Support Technician YO25 Based £28000 - £32000 DOE Monday to Friday Remote working available after 6 month probation The Opportunity: We are looking for a highly motivated Desktop Support Technician ready to make an immediate impact to our organisation. The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain … our systems, including unassigning equipment and preparing hardware for the next potential user. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and More ❯

Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: 30 000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for … of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and … archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature More ❯

Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: £30,000 £32,000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has … of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and … archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature More ❯

Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service … Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge … bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism More ❯

Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service … Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge … bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism More ❯

Role: 1st/2nd Line Support Engineer Location: Swindon + Field-Based (Local to Swindon) Salary: £26,000 £28,000 A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical … issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset. The successful candidate for this role must hold a full UK driving licence and have access to own vehicle. Key Responsibilities Provide onsite support for hardware/software issues (PCs, laptops, iPads … printers, AV, networking). Administer and maintain user accounts, devices, and system configurations. Support Office 365 tools including Teams, SharePoint, OneDrive, and email. Maintain accurate records via an IT Helpdesk system. Liaise with third-party vendors and escalate issues where necessary. Conduct routine system checks, updates, antivirus monitoring, and documentation. Assist with onboarding/offboarding of users and More ❯

Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager (based in the UK), the 2nd Line Support Engineer will be responsible for providing support to DA's customers for the more complex and challenging tickets. You will be … involved in various ITIL processes including problem, change, knowledge, and configuration management. From time to time, you may be required to support DA customers on-site (London-based). This role offers exposure to the full IT landscape, not just a subset of the technology, and will suit a professional who enjoys working in a fast-paced technical … over the phone. Ensure detailed notes and time entries within each ticket. Technical troubleshooting Resolve and manage incident and problem tickets. Collaborate with the wider team (e.g., 3rd Line Engineers and other specialists) to find solutions to more challenging technical problems. Be the escalation point for the 1st line engineers. Provide guidance and coaching to help More ❯

per annum Hours: Full-time The Burford Recruitment Company is delighted to be working with a highly respected financial services organisation to recruit an experienced 2nd Line IT Systems Support Engineer. This is an excellent opportunity for a motivated IT professional to join a supportive in-house team, providing technical support across multiple … sites and contributing to the ongoing development of the company’s IT systems. The Role As part of a small, collaborative IT team, you will provide second-line technical support (with occasional involvement in third-line escalations) to colleagues across … the business. You will handle a wide range of technical issues, ensuring high standards of service while supporting the organisation’s growth and IT strategy. Key responsibilities include: Providing 2nd line response to IT queries via phone, remote access, and deskside support. Installing and configuring hardware, software, systems, networks, printers, and scanners. Supporting the company’s Microsoft More ❯

2nd Line Wintel Analyst Location - Bristol full-time on-site Competitive Salary + Both Core & Voluntary benefits A new and exciting opportunity has arisen in Europes leading independent provider of IT infrastructure services. We are looking for a Security Cleared 2nd Line Analyst to join a small onsite team supporting a well-known aerospace … must be willing to go through DV clearance. What youll do The ideal Candidate will have a minimum of 2 years experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to More ❯

Support Technician - Laptop Set-up Refresh Clinic Location: Onsite | Contract-Based | Immediate Start Helston SC Clearance Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line … correct number of units daily. Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers . Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or … Refurbishment'). Secure all devices and equipment in onsite storage at the end of each day. ?? Skills & Requirements: Previous experience in IT support, deployment, or refresh projects. Strong attention to detail and ability to follow strict processes. Good communication and reporting skills. Ability to work independently and within a team. Physically able to move equipment between locations safely. More ❯

Support Technician - Laptop Set-up Refresh Clinic Location: Onsite Contract-Based Immediate Start Helston SC Clearance Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

2nd Lin e Support Engineer Security Clearance Required - DV ('Developed Vetting') Location: Huntingdon, UK - Hybrid working policy 80% on-site UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to …/Teams), networking technologies and storage. Your Role and Responsibilities. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You … will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. SKILLS AND KNOWLEDGE: Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage; Have excellent knowledge of Windows Server More ❯

About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. … Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams … EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying More ❯

About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. … Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams … EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying More ❯

environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem … diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and network infrastructure. … may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of More ❯

can grow and succeed. Join us and be part of a dynamic team that makes a real impact every day. What you will be doing: As a Systems Support Analyst, you will have the opportunity to work in the Application IT support team as an L2 application support analyst, with the primary objective being … other third-party systems. No two days are the same in this fast paced and varied role! You will work with colleagues and under direction of the Application Support Management team on initiatives which may be support issues, small scale business process improvements and larger scale change initiatives. Your responsibilities will include: Being responsible for resolution … of incidents and service requests by engaging with business users and stakeholders ensuring target service level agreements (SLA's) are met. Working in partnership with the first line support helpdesk to ensure issues are logged correctly, efficiently and delivered to a timely resolution. Supporting all project releases and code fixes following ITIL change and release principles. More ❯

Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket … appropriately, ensuring tickets are detailed for efficient handover Persistently work towards solutions, while recognising when escalation is necessary Aim to meet daily ticket resolution goals Provide on-site support Diagnose and resolve technical issues following best practice protocols Stay informed about emerging IT trends … and technologies It is expected that you will have at least 4 years' experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience. In addition you will have some More ❯