76 to 80 of 80 2nd Line Support Jobs in the UK

have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication … maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line ...

seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. … will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first ...

believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference … world with your focus on UK and European customers. They mostly use cloud hosted solutions with some on-premise and require remote support for all of their questions and issues. This role will support all aspects of system use and will involve complex problem solving, issue ...

client with a global reputation in the education sector based in Oxford, have an requirement for x2 IT Support Engineers to join on an initial 9 month contract with possible extensions thereafter. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop … Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. ...

Can you get to the heart of a user's technical issues? Do you intuitively grasp the workings of SaaS based application software? Do you get a buzz from solving that ticket? We are Preservica ...